Franklin County Jail, WA Video Visitation

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Franklin County Jail

Address:
1016 North 4th Avenue
Pasco, WA 99301
Phone:
509-545-3549

Remote Video Visitation with Inmates

Franklin County Jail uses the services of Visitel for their Remote Video Visitation between inmates and their friends and family members.
Register and/or log in here:

VISITATION RULES

Each inmate is allowed only one visit per day.
Proper attire is required. No low-cut blouses, tank tops, short skirts or dresses, tight shorts, hats or any other form of provocative dress will be allowed. Shirt and shoes must be worn.
All visitors must provide proper state or government issued photo identification (i.e. driver’s license, foreign id or passports) for inmate visitation.
Visitation is limited to two adults and two children only.
In-house video visitation is available at no cost. A video visit last 15 minutes, therefore visitors will be allowed two video visits per day. Visitors may only use this system on the inmates assigned visitation day, whenever the inmates have free time.
Off-site video visitation is available through http://secure.visitel.us for a fee. Off-site video visitation can be accessed from your home computer or cell phone and is unlimited, however it will only be accessed during the inmates free time.

Transaction Fees

If paying through an Automated IVR System: $6.95 per transaction
If paying through the Customer Portal Website: $3.95 per transaction
If paying with the assistance of a live operator: $6.95 per transaction
$0.50 a minute for remote video visitation
Free for onsite video visitation.
There is a $25.00 minimum for the first deposit.
No refunds can be given for remote video visitation visits

What is a video visit?

Video visitation, also known as remote visitation, is quickly becoming the preferred method for visiting an inmate in jail or prison for the following reasons:

•   It requires little to no staff, versus the staff required to move inmates to and from the visit and watch over the visit. It saves the Franklin County Jail money.
•   It removes any opportunity for contraband (drugs) to enter the facility.
•   It can become a profit center for the facility, given that the revenue generated by visits is shared with the jail.
•   While inmates prefer to see family and friends in person, video visitation allows them to visit with them more often, and on a whim.
•   Video visitation gives the inmates and their visitors the feeling of more privacy.

Video visitation from the perspective of the visitor allows them to visit from their home, their car, at work, and even allows them to take their device to a family or religious gathering. It allows them to give their inmate the feeling of belonging and not being forgotten.

Video visitation can take place on a computer, a tablet or a phone.

Video visitation saves time. Instead of spending hours driving to the jail, checking in, filling out paperwork, potentially being searched, waiting, and then having a 15–30-minute visit, if it isn’t cancelled at the last minute, the visit can be done from anywhere during a short break in the visitor’s day.

If the visitor does not have access to a phone or computer, they can make an appointment ahead of time and use terminals in the lobby of the jail.

You must also be on the inmate's approved list, even for a video visit.

What are the companies that work with the jails and prisons that allow video visits?

There are several different companies that contract with all the jails and prisons that allow video visitation:

These are the companies in alphabetical order:

CIDNET
City Tele Coin
Correct Solutions Group
Correct Pay
Ctel
Gettingout
GTL
Homewav
IC Solutions
Inmate Canteen
Inmate Sales
iwebvisits
JailATM
Jpay
Gettingintouch (netvisit)
NCIC
Prodigy Sales
Reliance
Securus
Smart Communications
Tiger Services
Visitel
In addition, some jails use Microsoft Meeting and Zoom.

How to Schedule and Visit an Inmate in Franklin County Jail

To schedule and set up a visit, either at-the-jail or remotely from your home, follow these instructions:

Register and/or log in.
Select Franklin County Jail, then your inmate.
Review the days, available hours and the cost of remote and on-site visits in Franklin County.
Schedule your visit.

To get more complete instructions, and understand visit lengths, times, locations, fees and all the other rules including children, dress codes and more, check out or Visit Inmate Page.
NOTE: All visits are recorded and whatever you say and do will be monitored. It is best to never discuss sensitive information regarding your inmate's pending case.

How do Inmates in Franklin County Jail Make Phone Calls?

To receive phone calls from inmates in Franklin County, or to assist them in making phone calls to other people, follow these steps:

Register with CTEL, the phone system Franklin County inmates must use.
Open an account,
Fund your acount,
Find, and then sync with your inmate.

Rates

Rates cannot exceed $0.21 per minute for regular calls and $0.25 per minute for collect calls.
The minimum billable duration is one minute.
Billable time is measured and rounded to the next higher full minute.
Phone calls are terminated if the called party does not accept the call charges.
Customers are not billed for a 'no response'.

Transaction Fees:

If paying through the Customer Portal Website: $3.00 per transaction
If paying with the assistance of a live operator: $5.95 per transaction

Minimum Deposit Amount
There is a $25.00 minimum for the first deposit.

Customer Service
Monday - Friday 8-5 PM CST
800-583-9683
Email: [email protected]

For full information about using CTEL to communicate by phone with your Franklin County inmate, visit our Inmate Phone Page. You will find information about Inmate Phone schedules, rates, rules, policies, and tips. Please note that all of your phone calls will be recorderd and any information about your inmate's case that you speak about could be used against him in court.

How to Send a Carepack Commissary Package Directly to an Inmate in Franklin County

To send a commissary carepack (food, snacks and goods) directly to an inmate in Franklin County Jail follow these steps:

Go to JailATM, choose Washington, then choose Franklin County Jail
Type in your inmate's last name or their Inmate ID.
Select your inmate, and then you will be prompted to Register with them to open an account.
Select the products you want shipped to them at Franklin County Jail, and then input your payment method.
NOTE: There may be a limit on how much product you can send your inmate in Franklin County at any one time.
If you need to phone customer support, call 877-810-0914

For all information, tips and available items for shipping Commissary packages or sending money to an inmate in Franklin County Jail check out our Commissary Instructions Page for Franklin County.

How to Deposit Money Online for an Inmate in Franklin County

To deposit money online for an inmate in Franklin County Jail follow these steps:

Register to open an account, or Sign In to JailATM, a service that acts as a bank for inmates in Franklin County.
After registering and signing in, select 'Send Money Now'.
Choose Washington, then choose Franklin County Jail
Type in your inmate's last name or their Inmate ID.
Select your inmate.
Input an amount to deposit to your inmate in Franklin County Jail, and then input your payment method.
NOTE: There may be a limit on how much money you can send your inmate in Franklin County at any one time.
If you need to phone customer support, call 877-810-0914.

For all information, tips and procedures for sending money to an inmate in Franklin County Jail, or depositing money at the jail, over the phone or by mail, check out our Send Money Page for Franklin County.