Buncombe County Jail Annex Photos & Videos

Buncombe County Jail Annex now offers Homewav ComPAS™ (Portable Access System) tablets to their inmates.

 
Homewav is the same company that handles the inmate phone system, video visitations, email and texting and digital letters.

The tablets can be rented on a monthly basis and while not directly connected to the internet, the inmates can use them for phone, visits, messages, education, self-help and entertainment.

• Register here. 

Questions:

• By phone - 314-764-2872
• By email - [email protected]

To learn more about Homewav tablets, the dozens of features, cost and how to get one delivered to your inmate, check out our Inmate Tablet page.

Tablets Rentals Offer Great Solutions for Inmates at the Buncombe County Jail Annex

How can you rent a tablet for an inmate in Buncombe County? Read the following:

Tablets can be used by inmates, for the following things:

• Phone Calls
• Messages (email / texts)
• Educational applications and Entertainment
• Legal Research
• and much more!

Contact Paytel online, or call the Buncombe County Jail Annex directly at 828-250-4550 to rent a tablet for your inmate.

To find out everything you need to know about renting a tablet, what it can be used for, how much it costs, and more, check out our Tablet Page for Buncombe County Jail Annex.

How to Send a Secure Email Message to an Inmate in Buncombe County

To send a secure email message to an inmate in Buncombe County Jail Annex follow these steps:

How inteleMESSAGE Works

• The Buncombe County Jail Annex inmate must contact you first in order to activate messaging for your account.
• Once an inmate has messaged you, you are then able to visit the Pay Tel website, log in, read and respond to his or her messages. 
• When you log in and follow the inteleMESSAGE™ link, you will be asked if you want to accept messages from your Buncombe County inmate. If you accept, you will then be able to read any inmate message that has been sent to you.

For all information on rates, and how to Text/Email an Inmate in Buncombe County Jail Annex check out our Secure Messaging Guide for Buncombe County.

How Do Inmates in Buncombe County Jail Annex Make Phone Calls?

To receive phone calls from inmates in Buncombe County, or to assist them in making phone calls to other people, follow these steps:

• Register here,

• contact them online, or

• call 800-729-8355 if you want to speak to an agent.

For all the information regarding phone calls with Buncombe County inmates; rules, policies, phone calling times, costs, limits, tablet rental and more visit our Inmate Phone Page.

TextBehind enables you to communicate with your incarcerated loved ones located inside the United States from anywhere in the world using text letters, kids' drawings, and custom greeting cards. Unlimited inmate reply letters are processed for electronic delivery to your smartphone and email at no extra charge.
The cost to send an electronic letter is approximately $1.00.

Here’s how it works for Buncombe County Jail Annex:
1.    All offender mail (paper and electronic) is addressed and delivered to TextBehind. Electronic mail is sent through the apps (iphone, Google Play). Paper mail is sent to the address below:
Inmate Name and Inmate Number
Buncombe County Jail Annex North Carolina (note: please do not abbreviate the name)
P.O. Box 247
Phoenix, MD 21131
2.    If it was sent via TextBehind's app (iphone, Google Play), TextBehind can process it within one business day.
3.    An additional step is involved in processing mail that is sent using the U.S. Postal Service. TextBehind will  use a scanner to make digital files of the contents of the mailing—including cards, photos or artwork.
4.    All digital files are then forwarded to the offender’s assigned prison.
5.    Buncombe County Jail Annex mailroom prints approved pages and delivers them to the inmate.

IMPORTANT NOTES:

• TextBehind does not deliver any mail to the inmate directly, nor do they guarantee delivery of your letters to the inmates by the courier, jail or prison staff. Once they process your mail and ship them out on your behalf, they are out of the loop entirely. However, at times they may offer to resend your letters under certain strict conditions as a courtesy. 
• Inmates do not receive any invites when you add them, and neither do they need to accept the use of TextBehind service. Once you add the inmate, you can create letters for them. 

Here’s what happens when TextBehind receives a letter from an inmate:

• Upon receiving, TextBehind staff open their letters, scan, and upload high-quality images to your TextBehind account as a complimentary service. You are not required to have any money or credits balance in your TextBehind account to receive inmate letters.
• Next, you will receive a text and email alert to notify you of any new incoming reply letters. At that time, you can log into the TextBehind website or mobile app and view letters in your CONTACTS >> Click on Conversation Icon. 

YOU NEED TO KNOW THIS...

• Inmates do require a stamp to send out their letters to TextBehind using Postal Service.
• The cash or credit balance from your TextBehind account will not be shared with inmates as a substitute for the stamps. 
• All letters printed and shipped by TextBehind nationwide to virtually any jail or prison facility are delivered to the jails/prisons by couriers such as the USPS or FedEx as their standard process.
• After the shipments, TextBehind has no control over the process.
• The delivery of your letters depends on couriers and prison staff taking necessary action on time.

IMPORTANT TextBehind LINKS:
Register / Log in with TextBehind
Contact TextBehind with Questions
Add an Inmate to your list of Contacts

** Address to Mail letters using TextBehind **
Inmate Name and Inmate Number
Buncombe County Jail Annex North Carolina (note: please do not abbreviate the name)
P.O. Box 247
Phoenix, MD 21131

Why is TextBehind used by Lockups?
Due to the problem of letters and postcards containing, or soaked in contraband (drugs), TextBehind electronic and physical letters is replacing the former policy of allowing mail to be sent directly from inmate’s friends and family members, and vice versa.

Buncombe County Jail Annex Inmate Mail Guidelines

Postcards
The Buncombe County Jail Annex allows inmates to receive pre-metered postcards like the type purchased from the post office. They may also allow certain photo postcards as long as they have not been tampered with or contain images that may be considered to be obscene or violent in nature.

Envelopes
The Buncombe County Jail Annex also allows envelopes to be mailed to inmates.

Postcards and envelopes MUST be mailed to the following address:
Inmate's Full Name & ID Number
Buncombe County Detention Facility -NC
P.O. Box 247
Phoenix, MD 21131

Legal Mail

Send all legal Mail to this Address:
Inmate's Full Name & ID Number
Buncombe County Detention Facility
20 Davidson Drive
Asheville, NC 28801

Newspapers
Local or national newspapers may also be mailed to the inmate as long as they are mailed directly from the newspaper publisher.

Magazines
News, special interest or sports magazines may also be mailed to an inmate as long as they are shipped directly from the publisher. Any magazines that contain profanity, weapons, pornography or other content that is adult in nature will be confiscated by the jail staff and will NOT be delivered to the inmate.

Books
The Buncombe County Jail Annex allows books to be mailed directly to the jail from a reputable source such as Amazon, Barnes & Noble or Books-A-Million. You can order them directly from your computer and have them shipped to the inmate at the address below.
Books must NOT contain images or content that are considered excessively violent, pornographic or obscene. Any book that does not meet the Buncombe County Jail Annex standards will be disposed of. No more than three books may be shipped at any one time.
Hard cover books will not be accepted by the jail due to their potential to be used as a weapon.

All newspapers, magazines and books are to be shipped to:
Inmate's Full Name & ID Number
Buncombe County Detention Facility
20 Davidson Drive
Asheville, NC 28801

How to Send a Carepack Commissary Package Directly to an Inmate in Buncombe County

To send a commissary carepack (food, snacks and goods) directly to an inmate in Buncombe County Jail Annex follow these steps:

• Register to create an account, or Log in to your account at Inmate Canteen if you already have one.
• 
• Select North Carolina, then Buncombe County Jail Annex, and then the inmate you wish to purchase commissary items for.
• Select the "Purchase Commissary Items" option.
• Follow the prompts on screen to purchase items for an inmate.
• Maximum spend is $125.00.
• NOTE: Buncombe County Jail Annex may at times only allow online deposits for your inmate to purchase their own commissary locally. 

For all information, tips and to see the hundreds of available items for shipping Commissary packages to an inmate in Buncombe County Jail Annex, or to see how deposit money so that your inmate can purchase their own commissary, check out our Commissary Instructions Page for Buncombe County.

Buncombe County Bail Bond Information

Because Buncombe County and North Carolina can change their bail bond procedures, it is always best to call either the Buncombe County Jail Annex at 828-250-4550, or the court in the jurisdiction (i.e. Municipal Court, District Court, etc.) where the offender was charged, and do this right after an arrestee has been booked. 

Ask the staff at the Buncombe County Jail Annex or the Buncombe County Court Clerk these specific questions:

1. Is the defendant eligible for bail or a bond?
2. How much will the bail or bond be, and what are the additional fees?
3. Where do I go to pay it?
4. Are there any days or times of the day or night when I cannot post bail?
5. What types of payment are allowed? Cash? Money order? Credit card? What types of credit cards? Property or other collateral? Surety bonds?
6. Do I have to use a bail or bond agent?

If you feel the bail is too high and you wish to get it reduced, contact a lawyer or the defendant's public defender and get them to look into what they can do to get a bail reduction. The sooner you get working on this the quicker you will get your loved one released. 

This entire process will go smoother and faster with a criminal attorney or bail agent handling it for you.

How an Inmate Makes a Phone Call to You or Others from Buncombe County Jail Annex

To set up a phone account so that your inmate can call you from Buncombe County do the following:

1. Enroll in an account with Securus Technologies.

2. Choose one of three account types, Securus Debit, Advance Connect or Direct Bill.
3. Choose [facility_name_1}, then connect with your inmate.
4. If you have any questions, call Securus: 972-734-1111 or 800-844-6591.

To find out fees, how to's, calling times, limits on phone calls and other systems Securus has do that you can communicate with your Buncombe County inmate, check out our Inmate Phone Page.
NOTE: All of your inmate's phone calls are recorded and stored. It is advised not to discuss their pending case.

How Do Inmates in Buncombe County Jail Annex Make Phone Calls?

To receive phone calls from inmates in Buncombe County, or to assist them in making phone calls to other people, follow these steps:

• Buncombe County Jail Annex uses the services of HOMEWAV.
• 
• Register with them online or call them at 844-394-6639. 
• Agents are available from 8:00 AM - 5:00 PM CST, 7 days a week, 365 days a year, and speak both English & Spanish.
• Services for Buncombe County inmates and their families and friends include Collect Calling, PIN Debits or Purchasing Calling Cards.

For all the information regarding phone calls with Buncombe County inmates; rules, policies, phone calling times, video, messaging, time limits and more, visit our Inmate Phone Page.

How to Visit or Email an Inmate in Buncombe County North Carolina or visiting an inmate at the jail

To visit or email an inmate in Buncombe County follow these steps:

• In addition to visiting inmates at the jail, Buncombe County Jail Annex uses a video visitation service called HomeWav.
  
• Register and Sign Up Here.
• Complete all steps of the registration process to get full access to Buncombe County Jail Annex inmate communication services.
• Add ‘Talk to me Funds’ to your account using your credit or debit card.
• Then you just wait for your Buncombe County inmate to communicate.
  How do you add Funds to your account?
• Once you are logged in, click “Add Talk to Me Funds".
• Type in the amount of dollars you want to add to your account.
• Click “Update”.
• Choose a way to pay (Credit, debit, or prepaid card).

Who do you contact if you are having any problems arranging the remote video visit, phoning or emailing of an inmate in Buncombe County?
Call HomeWav support at 314-764-2872, or toll free 844-394-6639.
Monday – Friday 
9:00AM to 6:00PM EST
Saturday – Sunday 
8:00AM to 6:00PM EST

NOTE: All communications between you and your inmate at Buncombe County Jail Annex will be recorded and stored. Do not discuss your inmate's case or other sensitive information as it can be used against them (or you) in court.

For full instructions on all the benefits of using Homewav to visit a Buncombe County inmate, visiting an inmate at the jail itself, email and texting an inmate, rates, policies, rules, dress codes, bringing children, attorney and clergy visits and more, go to our official Visit Inmate Page.