Once an inmate is eligible for visiting privileges, the inmate is responsible for ensuring that his/her visitors receive the necessary paperwork to register as visitors.
The inmate mails it to those people that he/she wants on their visitation list.
You, the prospective visitor, then completes the form and mails it back to the facility for review and approval.
A criminal background check is completed on all visitors. The visiting rules are sent out with the request form.
Each resident may have a maximum of 20 visitors on his/her list.
No visitors will be allowed into a correctional facility until the application has been approved.
Visitation privileges are determined by the incentive level assigned to each inmate in the following manner. Those inmates assigned to the following incentive levels are provided the following privileges:
- Intake Level: limited to visits from attorneys, clergy and law enforcement.
- Level I: limited to visits from attorneys, clergy, law enforcement, a primary visitor and immediate family members.
- Levels II & III: allowed visits from any approved visitors.
In order to visit with your inmate online, you must first register with IC Solutions.
There are three ways to visit remotely with your inmate:
1. Using your personal computer.
2. Using the IC Solutions iphone or Android app.
3. Using the IC Solutions visitation kiosk in the jail lobby.
How it Works
Register or Log in here.
Registering and Scheduling Video Visits Instructions
'Understanding IC Solutions Video Visits' Instructions
Remote Visitation using the IC Solutions app
Download your phone app:
iphone
Android
Instruction for using the IC Solutions app
Cost of a Remote Video Visit
Video Visitation Rules
Understanding the rules completely are the responsibility of both you and your inmate. Not knowing the rules will NOT be accepted as an excuse if you make a mistake and violate them. Disobeying them could result in being banned from have future visits.
• Any inmate or visitor whose behavior is disruptive during a visit may have his/her visiting privileges suspended/terminated.
• All visits are subject to monitoring and recording.
• All visits must be scheduled 6 hours prior to the appointment or up to 13 days in advance.
• You must check-in 15 minutes prior to the scheduled visit.
• Valid picture identification (e.g., driver's license, State I.D., or Military I.D. with picture) is required of all visitors, with the exception of children under the age of 17.
• Visitors under the age of 17 must be accompanied and supervised by an authorized adult visitor.
• Visitors who 'arrive' after the scheduled start time may not be allowed to visit.
• Clothing must cover all private/sensitive body areas.
• The visitation schedule may be canceled or altered on holidays or for safety/security reasons.
• Clarence M. Kelley Detention - West can disconnect, deny, change, or cancel a visit at any time.
• Internet connectivity issues during offsite visits will NOT be refunded.
• Each visitation session will show a timer to display elapsed time.
• After your visit has ended your connection will be terminated automatically.
