Russell County Jail Remote Inmate Video Visits

Russell County Jail

Address:
307 Prentiss Drive
Phenix City, AL 36869

Phone:

334-298-8621

Russell County Jail - Remote Video Visitation with your Inmate

Russell County Jail uses the services of NCIC for remote video visitation.

In other words, you can visit your inmate in jail by using your home computer, as long as it is equipped with a microphone and camera that supports video.

When available, the jail also provides use of ‘video visit kiosks’ in the jail lobby if you do not have a computer at home. These ’on-site’ video visits are FREE.



Costs
NCIC Video Visitation fees are subject to change, but the cost to you is roughly $7.50 ($0.25 per minute) for a 30-minute visit + an additional fee of $2.00 for the connection.
On-site (at the jail) video visits are FREE.

How to set up your Video Visit

  • Register here.  
  • Select Russell County Jail
  • Select your inmate.
  • Choose your date and time.

Your inmate will be notified by the jail staff of the date and time for the visit. Be sure to be in front of your computer and connected to NCIC at least 15 minutes before the start of the visit.

NCIC Customer Service
Phone - 800-943-2189 or 903-247-0069
Email – [email protected]

What is a video visit?

Video visitation, also known as remote visitation, is quickly becoming the preferred method for visiting an inmate in jail or prison for the following reasons:

•    It requires little to no staff, versus the staff required to move inmates to and from the visit and watch over the visit. It saves the Russell County Jail money.
•    It removes any opportunity for contraband (drugs) to enter the facility.
•    It can become a profit center for the facility, given that the revenue generated by visits is shared with the jail.
•    While inmates prefer to see family and friends in person, video visitation allows them to visit with them more often, and on a whim.
•    Video visitation gives the inmates and their visitors the feeling of more privacy.

Video visitation from the perspective of the visitor allows them to visit from their home, their car, at work, and even allows them to take their device to a family or religious gathering. It allows them to give their inmate the feeling of belonging and not being forgotten.

Video visitation can take place on a computer, a tablet or a phone. 

Video visitation saves time. Instead of spending hours driving to the jail, checking in, filling out paperwork, potentially being searched, waiting, and then having a 15–30-minute visit, if it isn’t cancelled at the last minute, the visit can be done from anywhere during a short break in the visitor’s day.

If the visitor does not have access to a phone or computer, they can make an appointment ahead of time and use terminals in the lobby of the jail.

You must also be on the inmate's approved list, even for a video visit.

What are the companies that work with the jails and prisons that allow video visits?

There are several different companies that contract with all the jails and prisons that allow video visitation:

These are the companies in alphabetical order:

CIDNET
City Tele Coin
Correct Solutions Group
Correct Pay
Ctel
Gettingout
GTL
Homewav
IC Solutions
Inmate Canteen
Inmate Sales
iwebvisits
JailATM
Jpay
Gettingintouch (netvisit)
NCIC
Prodigy Sales
Reliance
Securus
Smart Communications
Tiger Services
Visitel
In addition, some jails use Microsoft Meeting and Zoom.

How Do I put Money on an Inmate's Commissary Account in the Russell County Jail to Purchase Phone Cards?

There are FOUR options for putting money on an inmate's books:

Option 1 - Dropping Money at the Russell County Jail
Bring money to the jail in person. 
Either the jail personnel will process the Inmate Account payment or you will use the NCIC self-serve kiosk in the lobbies that accepts cash, debit or credit cards.

Option 2 - Deposit Inmate Money Online
Russell County Jail uses NCIC to process all online deposits to an inmate's account. NCIC charges you a small fee for doing so, but the fee probably isn't as much as gas and parking would cost to take it to the jail in person.



Option 3 - Mail the Inmate Deposit to the Jail
Mailing a deposit takes more time to process than the other methods but can be done if you live too far away to bring it in person and you don't have a debit/credit card for online deposits. Never send cash. Always send a Money Order from the US Post Office, a reputable bank or Western Union.
Make the Money Order out to the inmate's name and put their Inmate ID# in memo section of the Money Order.  Mail it to the Russell County Jail address on this page, or to the address below if it is different than the facility address.
307 Prentiss Drive
Phenix City, AL 36869

Option 4 - Make an Inmate Deposit over the Phone by calling 800-943-2189

For more information about sending an inmate money for phone cards or other commissary sundries, check out our Inmate Money Page.


 

How to Rent a Tablet for an Inmate at the Russell County Jail

Russell County Jail offers NCIC tablets to rent to inmates that they can use for video visitation and calls, phone calls, instant messaging, education and entertainment.

They can also be used for commissary ordering.

To find out more bout how much tablets cost to rent, and what programs, entertainment, education and other things it can be used for, check out our Tablet Page.


 

Russell County Jail ON-SITE (at the jail) VIDEO VISITATION SCHEDULE
307 Prentiss Drive
Phenix City, AL 36869
334-298-8621

Schedule Video Visits online with NCIC

  • On-site Visits are free.
  • Visits are 20-30 minutes.
  • Visitation schedule subject to change.
  • Inmates are allowed two visits per week
  • A maximum of 2 guests are allowed per an On-site video session. A 3rd guest is allowed if it is a child and no more than 6 years old.
  • All visits must be made at least 24 hours in advance.
DAY TIME
SUNDAY No video sessions
MONDAY 9:00 AM - 12:00PM
TUESDAY 9:00 AM - 12:00PM
WEDNESDAY 9:00 AM - 12:00PM
THURSDAY 9:00 AM - 12:00PM
FRIDAY 9:00 AM - 12:00PM
SATURDAY No video sessions

Russell County Jail REMOTE (at home) VIDEO VISITATION SCHEDULE

  • All visits must be scheduled at least 24 hours in advance.
  • Visitation Schedule subject to change.
DAY TIME
SUNDAY 9:00 AM - 8:30PM
MONDAY 9:00 AM - 8:30PM
TUESDAY 9:00 AM - 8:30PM
WEDNESDAY 9:00 AM - 8:30PM
THURSDAY 9:00 AM - 8:30PM
FRIDAY 9:00 AM - 8:30PM
SATURDAY 9:00 AM - 8:30PM

 

How to deposit money in an inmate's account in the Russell County Jail

  • To deposit money online go the NCIC website
  • To deposit money over the phone call 800-943-2189
  • To deposit money at the jail use the NCIC Kiosk in the Russell County Jail lobby.
  • Call the jail at 334-298-8621 to confirm lobby hours for depositing inmate funds.

For complete information on depositing money in an inmate's account, check out our Inmate Money page.


 

How to Schedule and Visit an Inmate in Russell County Jail

To schedule and set up a visit, either at-the-jail or remotely from your home, follow these instructions:

  • Register and/or log in.
  • Select Russell County Jail, then your inmate.
  • Review the days, available hours and the cost of remote and on-site visits in Russell County.
  • Schedule your visit.

To get more complete instructions, and understand visit lengths, times, locations, fees and all the other rules including children, dress codes and more, check out or Visit Inmate Page.
NOTE: All visits are recorded and whatever you say and do will be monitored. It is best to never discuss sensitive information regarding your inmate's pending case.


 

How an Inmate Makes a Phone Call to You or Others from Russell County Jail

To set up a phone account so that your inmate can call you from Russell County do the following:

1. Enroll in an account with Securus Technologies.

2. Choose one of three account types, Securus Debit, Advance Connect or Direct Bill.
3. Choose [facility_name_1}, then connect with your inmate.
4. If you have any questions, call Securus: 972-734-1111 or 800-844-6591.

To find out fees, how to's, calling times, limits on phone calls and other systems Securus has do that you can communicate with your Russell County inmate, check out our Inmate Phone Page.
NOTE: All of your inmate's phone calls are recorded and stored. It is advised not to discuss their pending case.


 

How to Send a Carepack Commissary Package Directly to an Inmate in Russell County

To send a commissary carepack (food, snacks and goods) directly to an inmate in Russell County Jail follow these steps:

  • Go to JailATM, choose Alabama, then choose Russell County Jail
  • Type in your inmate's last name or their Inmate ID.
  • Select your inmate, and then you will be prompted to Register with them to open an account.
  • Select the products you want shipped to them at Russell County Jail, and then input your payment method. 
  • NOTE: There may be a limit on how much product you can send your inmate in Russell County at any one time.
  • If you need to phone customer support, call 877-810-0914

For all information, tips and available items for shipping Commissary packages or sending money to an inmate in Russell County Jail check out our Commissary Instructions Page for Russell County.


 

How Do You Send Text or Email Messages to an Inmate in the Russell County Jail?

To send messages to a Russell County inmate follow these instructions:

Since Russell County Jail contracts with JailATM / Prodigy Telephone Solutions. they either already or will soon provide you and your inmate the ability to use their Messaging Service to send and receive electronic messages. Try both Jail ATM & Prodigy. They are in the midst of a merger and one or the other will be handling the Russell County Jail account.
 
Pay for the Prodigy Inmate Messaging Service at Russell County Jail.
- Online,
- Over the Phone by calling 866-700-4545,
- Using a Kiosk at Russell County Jail.
Pay for the JailATM Inmate Messaging Service at Russell County Jail.
- Online,
- Using a Kiosk at Russell County Jail.
- Over the phone 877-810-0914.

For all the information you need regarding messaging a Russell County inmate at the jail, including how it's done, how much it costs, rules and regulations and more, check out our Text/Email an Inmate Page.
NOTE: All of your communication with an inmate is recorded. Use discretion in what you discuss.


 

How Do Visit an Inmate in Russell County Jail?

To visit an inmate in Russell County you need to do the following:

Russell County Jail uses the services of NCIC for remote video visitation. In other words, you can visit your inmate in jail by using your home computer, as long as it is equipped with a microphone and camera that supports video.

When available, the jail also provides use of ‘video visit kiosks’ in the Russell County Jail lobby if you do not have a computer at home. These ’on-site’ video visits are FREE.

Costs
NCIC Video Visitation fees are subject to change, but the cost to you is roughly $7.50 ($0.25 per minute) for a 30-minute visit + an additional fee of $2.00 for the connection.
On-site (at the jail) video visits are FREE.

How to set up your Video Visit

  • Register here.  
  • Select Russell County Jail
  • Select your inmate.
  • Choose your date and time.

Your inmate will be notified by the Russell County Jail staff of the date and time for the visit. Be sure to be in front of your computer and connected to NCIC at least 15 minutes before the start of the visit.

NCIC Customer Service
Phone - 800-943-2189 or 903-247-0069
Email – [email protected]

For all the information you need to know, whether it be 'in person' at-the-jail visitation or remote video visitation with your Russell County inmate, go to our Visit Inmate Page.


 

How Does an Inmate Make Phone Calls in Russell County Jail?

To receive phone calls from an inmate in Russell County follow these instructions:

Russell County Jail uses the services of NCIC for inmate phone calling. It is called a ‘friends & family account”.

In order to receive phone calls from your inmate, you need to do the following:

  • Register here, or by phone 800-943-2189
  • Choose Alabama.
  • Choose Russell County Jail
  • Select your Inmate.
  • Enter the phone number your Inmate will be calling.
  • Fund your Account. ($10-$100 at a time)

NOTE:
1.   You cannot receive any calls to your phone number from your inmate until both you and your phone number are registered.
2.  When you do receive a call, the number you will view on your phone from the incoming call is: 800-943-2189.
3.  When allowed by Russell County Jail, families can also leave secure voicemails for inmates to listen to.

Fees

  • Adding funds to your account - $3.00 
  • Cost of phone call of a Prepaid Collect Account - $0.21 per minute
  • Cost of an interstate (ex. Alabama to a different state) phone call NOT Prepaid - $0.25 per minute
  • Cost of an intrastate (ex. Alabama to Alabama) phone call NOT Prepaid - $0.25 per minute
  • Cost if you set up your account (or fund it) by phone using a live agent, you will be charged a one-time fee of $5.95.

NCIC Customer Service
Phone - 800-943-2189 or 903-247-0069
Email – [email protected]
Full list of participating jails.

For all the information regarding phone calls with Russell County inmates; rules, policies, phone calling times, fees, limits and more visit our Inmate Phone Page.


 

How to Deposit Money Online for an Inmate in Russell County

To deposit money online for an inmate in Russell County Jail follow these steps:

  • Register to open an account, or Sign In to JailATM, a service that acts as a bank for inmates in Russell County.
  • After registering and signing in, select 'Send Money Now'.
  • Choose Alabama, then choose Russell County Jail
  • Type in your inmate's last name or their Inmate ID.
  • Select your inmate.
  • Input an amount to deposit to your inmate in Russell County Jail, and then input your payment method. 
  • NOTE: There may be a limit on how much money you can send your inmate in Russell County at any one time.
  • If you need to phone customer support, call 877-810-0914.

For all information, tips and procedures for sending money to an inmate in Russell County Jail, or depositing money at the jail, over the phone or by mail, check out our Send Money Page for Russell County.


 

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