Address:
307 Prentiss Drive
Phenix City, AL 36869
Phone:
334-298-8621
Inmates at the Russell County Jail, now that the COVID pandemic is waning, once again allows inmates to get visits from friends and loved ones. Visits are either on-site (no contact) at the facility, and/or using the video services of the third party company outlined below.
Call 334-298-8621 for inmate communication updates as schedules can change without much advance notice.
Russell County Jail inmates are allowed one to two visits of 30 minutes each at the facility, and potentially no limit on the number of visits when using the home based video visitation service.
Rules, guidelines and schedules are listed on this page. Failure to adhere to them will result in your inmate and you losing your visitation privileges.
307 Prentiss Drive
Phenix City, AL 36869
334-298-8621
Schedule Video Visits online with NCIC
| DAY | TIME |
| SUNDAY | No video sessions |
| MONDAY | 9:00 AM - 12:00PM |
| TUESDAY | 9:00 AM - 12:00PM |
| WEDNESDAY | 9:00 AM - 12:00PM |
| THURSDAY | 9:00 AM - 12:00PM |
| FRIDAY | 9:00 AM - 12:00PM |
| SATURDAY | No video sessions |
| DAY | TIME |
| SUNDAY | 9:00 AM - 8:30PM |
| MONDAY | 9:00 AM - 8:30PM |
| TUESDAY | 9:00 AM - 8:30PM |
| WEDNESDAY | 9:00 AM - 8:30PM |
| THURSDAY | 9:00 AM - 8:30PM |
| FRIDAY | 9:00 AM - 8:30PM |
| SATURDAY | 9:00 AM - 8:30PM |
In other words, you can visit your inmate in jail by using your home computer, as long as it is equipped with a microphone and camera that supports video.
When available, the jail also provides use of ‘video visit kiosks’ in the jail lobby if you do not have a computer at home. These ’on-site’ video visits are FREE.
Costs
NCIC Video Visitation fees are subject to change, but the cost to you is roughly $7.50 ($0.25 per minute) for a 30-minute visit + an additional fee of $2.00 for the connection.
On-site (at the jail) video visits are FREE.
How to set up your Video Visit
Your inmate will be notified by the jail staff of the date and time for the visit. Be sure to be in front of your computer and connected to NCIC at least 15 minutes before the start of the visit.
NCIC Customer Service
Phone - 800-943-2189 or 903-247-0069
Email – [email protected]
Visiting Hours in Russell County Jail
The actual visiting hours vary depending on the following factors:
Russell County Jail Visitation Application Process
Russell County Jail requires all visitors to be approved by both the inmate and the jail prior to visiting your inmate, even if the visit is a remote video visit.
Incomplete information on any application is cause for denial.
Honesty, especially regarding past criminal convictions, probation etc., is important. These things will most likely show up on a background check, if one is done - which if lied about - will cause visits to be denied.
Visiting Your Inmate from Home
In other words, you can visit your inmate in jail by using your home computer, as long as it is equipped with a microphone and camera that supports video.
Costs
NCIC Video Visitation fees are subject to change, but the cost to you is roughly $7.50 ($0.25 per minute) for a 30-minute visit + an additional fee of $2.00 for the connection.
Note that all 'on-site' (at the jail) video visits are FREE.
How to set up your Video Visit
Your inmate will be notified by the jail staff of the date and time for the visit. Be sure to be in front of your computer and connected to NCIC at least 15 minutes before the start of the visit.
NCIC Customer Service
Phone - 800-943-2189 or 903-247-0069
Email – [email protected]
Who can Visit an Inmate at Russell County Jail
Anyone over the age of 18, who isn't on felony probation and can produce a valid government-issued photo ID can be approved to visit an inmate in this jail.
Visitation applicants in Russell County County must sometimes submit to a background check. Those with warrants are denied visitation or if allowed to visit, will be arrested at the jail.
Children under age 18 must be accompanied by the parent or legal guardian.
It is likely that the Russell County Jail will deny visitation to anyone with a past felony conviction regardless of probation/parole status. Call 334-298-8621 prior to arriving for the specific jail guideline regarding your legal status.
If you are a co-defendant with the inmate in a pending case, your visit will be denied.
If you and the inmate are under a court order to have no contact with each other, your visit will be denied.
The Russell County Jail reserves the right to deny any person the right to enter the jail (or take part in remote video visits), and for any reason.
Russell County Jail Visitation Dress Code
The Russell County Jail staff will turn anyone away who is not dressed appropriately for a visit.
The best way to be sure the visit takes place is to dress as if you are meeting someone's grandmother for the first time.
Remote Video visitation is no different. If you are not dressed discretely, your visit will be terminated. Future visits could also be affected.
The following types of clothing are also prohibited:
Visitation Tips and Guidelines
Jail visits are conducted in person behind plexi-glass or remotely, either from home or on-site at Russell County Jail.
All video visits are both monitored in real time and are recorded. Whatever you talk about, can and will be used against your inmate in court. Never discuss their pending criminal case!
Children must be accompanied by a parent or guardian and guardians must provide proof of their guardianship.
If you are visiting on-site at the jail, leave all personal belongings, except for your state ID, in your vehicle or in a locker (if one is provided).
At the jail, children must be monitored at all times or jail staff will end the visit early.
There are FOUR options for putting money on an inmate's books:
Option 1 - Dropping Money at the Russell County Jail
Bring money to the jail in person.
Either the jail personnel will process the Inmate Account payment or you will use the NCIC self-serve kiosk in the lobbies that accepts cash, debit or credit cards.
Option 2 - Deposit Inmate Money Online
Russell County Jail uses NCIC to process all online deposits to an inmate's account. NCIC charges you a small fee for doing so, but the fee probably isn't as much as gas and parking would cost to take it to the jail in person.
Option 3 - Mail the Inmate Deposit to the Jail
Mailing a deposit takes more time to process than the other methods but can be done if you live too far away to bring it in person and you don't have a debit/credit card for online deposits. Never send cash. Always send a Money Order from the US Post Office, a reputable bank or Western Union.
Make the Money Order out to the inmate's name and put their Inmate ID# in memo section of the Money Order. Mail it to the Russell County Jail address on this page, or to the address below if it is different than the facility address.
307 Prentiss Drive
Phenix City, AL 36869
Option 4 - Make an Inmate Deposit over the Phone by calling 800-943-2189
For more information about sending an inmate money for phone cards or other commissary sundries, check out our Inmate Money Page.
Russell County Jail offers NCIC tablets to rent to inmates that they can use for video visitation and calls, phone calls, instant messaging, education and entertainment.
They can also be used for commissary ordering.
To find out more bout how much tablets cost to rent, and what programs, entertainment, education and other things it can be used for, check out our Tablet Page.
Schedule Video Visits online with NCIC
| DAY | TIME |
| SUNDAY | No video sessions |
| MONDAY | 9:00 AM - 12:00PM |
| TUESDAY | 9:00 AM - 12:00PM |
| WEDNESDAY | 9:00 AM - 12:00PM |
| THURSDAY | 9:00 AM - 12:00PM |
| FRIDAY | 9:00 AM - 12:00PM |
| SATURDAY | No video sessions |
| DAY | TIME |
| SUNDAY | 9:00 AM - 8:30PM |
| MONDAY | 9:00 AM - 8:30PM |
| TUESDAY | 9:00 AM - 8:30PM |
| WEDNESDAY | 9:00 AM - 8:30PM |
| THURSDAY | 9:00 AM - 8:30PM |
| FRIDAY | 9:00 AM - 8:30PM |
| SATURDAY | 9:00 AM - 8:30PM |
For complete information on depositing money in an inmate's account, check out our Inmate Money page.
To schedule and set up a visit, either at-the-jail or remotely from your home, follow these instructions:
To get more complete instructions, and understand visit lengths, times, locations, fees and all the other rules including children, dress codes and more, check out or Visit Inmate Page.
NOTE: All visits are recorded and whatever you say and do will be monitored. It is best to never discuss sensitive information regarding your inmate's pending case.
To set up a phone account so that your inmate can call you from Russell County do the following:
1. Enroll in an account with Securus Technologies.
2. Choose one of three account types, Securus Debit, Advance Connect or Direct Bill.
3. Choose [facility_name_1}, then connect with your inmate.
4. If you have any questions, call Securus: 972-734-1111 or 800-844-6591.
To find out fees, how to's, calling times, limits on phone calls and other systems Securus has do that you can communicate with your Russell County inmate, check out our Inmate Phone Page.
NOTE: All of your inmate's phone calls are recorded and stored. It is advised not to discuss their pending case.
To send a commissary carepack (food, snacks and goods) directly to an inmate in Russell County Jail follow these steps:
For all information, tips and available items for shipping Commissary packages or sending money to an inmate in Russell County Jail check out our Commissary Instructions Page for Russell County.
To send messages to a Russell County inmate follow these instructions:
Since Russell County Jail contracts with JailATM / Prodigy Telephone Solutions. they either already or will soon provide you and your inmate the ability to use their Messaging Service to send and receive electronic messages. Try both Jail ATM & Prodigy. They are in the midst of a merger and one or the other will be handling the Russell County Jail account.
Pay for the Prodigy Inmate Messaging Service at Russell County Jail.
- Online,
- Over the Phone by calling 866-700-4545,
- Using a Kiosk at Russell County Jail.
Pay for the JailATM Inmate Messaging Service at Russell County Jail.
- Online,
- Using a Kiosk at Russell County Jail.
- Over the phone 877-810-0914.
For all the information you need regarding messaging a Russell County inmate at the jail, including how it's done, how much it costs, rules and regulations and more, check out our Text/Email an Inmate Page.
NOTE: All of your communication with an inmate is recorded. Use discretion in what you discuss.
To visit an inmate in Russell County you need to do the following:
Russell County Jail uses the services of NCIC for remote video visitation. In other words, you can visit your inmate in jail by using your home computer, as long as it is equipped with a microphone and camera that supports video.
When available, the jail also provides use of ‘video visit kiosks’ in the Russell County Jail lobby if you do not have a computer at home. These ’on-site’ video visits are FREE.
Costs
NCIC Video Visitation fees are subject to change, but the cost to you is roughly $7.50 ($0.25 per minute) for a 30-minute visit + an additional fee of $2.00 for the connection.
On-site (at the jail) video visits are FREE.
How to set up your Video Visit
Your inmate will be notified by the Russell County Jail staff of the date and time for the visit. Be sure to be in front of your computer and connected to NCIC at least 15 minutes before the start of the visit.
NCIC Customer Service
Phone - 800-943-2189 or 903-247-0069
Email – [email protected]
For all the information you need to know, whether it be 'in person' at-the-jail visitation or remote video visitation with your Russell County inmate, go to our Visit Inmate Page.
To receive phone calls from an inmate in Russell County follow these instructions:
Russell County Jail uses the services of NCIC for inmate phone calling. It is called a ‘friends & family account”.
In order to receive phone calls from your inmate, you need to do the following:
NOTE:
1. You cannot receive any calls to your phone number from your inmate until both you and your phone number are registered.
2. When you do receive a call, the number you will view on your phone from the incoming call is: 800-943-2189.
3. When allowed by Russell County Jail, families can also leave secure voicemails for inmates to listen to.
Fees
NCIC Customer Service
Phone - 800-943-2189 or 903-247-0069
Email – [email protected]
Full list of participating jails.
For all the information regarding phone calls with Russell County inmates; rules, policies, phone calling times, fees, limits and more visit our Inmate Phone Page.
To deposit money online for an inmate in Russell County Jail follow these steps:
For all information, tips and procedures for sending money to an inmate in Russell County Jail, or depositing money at the jail, over the phone or by mail, check out our Send Money Page for Russell County.
