Pima County-Ajo Detention Center Inmate Phone & Email

Pima County-Ajo Detention Center Inmate Phone Use

The information below provides complete instructions regarding Pima County-Ajo Detention Center:

  • Inmate Phone Policy,
  • How the Facility Phone System Works,
  • Emailing (secure messaging) System
  • Purchasing Prepaid Phone Time Online,
  • Purchasing Prepaid Phone Time Over the Phone, and
  • Purchasing Prepaid Phone Cards Through Commissary

Follow these instructions exactly to help ensure that your inmate has access to the jail phones and your communication costs are reduced as much as possible.

How Does An Inmate Make A Phone Call From Pima County-Ajo Detention Center?

A GTL AdvancePay prepaid account must be set up for an inmate to:

  • make calls or
  • receive voicemail messages.  

There must be sufficient funds for a call to go through.

To add funds to an inmate's account, you will need to know the inmate's 9-digit pin number.

You will need to put zeros in front of the inmates name number to make this 9-digit pin number.

Once you know the inmate's name number, visit the GTL AdvancePay website at ConnectNetwork.com or call (800) 483-8314 to add funds to an inmate's account.

Funds can be added using:

  • debit or credit cards,
  • checks,
  • money orders or
  • Western Union. 

Instructions to leave a voicemail for an inmate:

1. Call (520) 448-3426 for the GTL Voicemail System
2. Select language
3. Enter the inmate's name number
4. Begin leaving a message at the sound of the beep

Messages can be up to two minutes long

Cost per message is $2.00 and is deducted from the AdvancePay account

Cost is non-refundable

Customer Service Information

AdvancePay Accounts: (800) 483-8314

Websites: Connect Network or GTL

Customer Service :( 866) 230-7761

Hours of Operation:

Monday-Friday, 7 a.m. to 11 p.m., Central

Saturday and Sunday, 8 a.m. to 7 p.m., Central 

To learn more about E-Message services please visit the Mail page.

Can I Communicate By Email With An Inmate?

A growing number of jails now offer email services to inmates and their families. This can save you time by letting you view your email from your smart phone, computer, or tablet, whenever you wish.

You don't have to deal with envelopes, stamps or the post office.

Inmates like it because the emails typically eliminate delayed mail runs so they can get your correspondence quickly and send responses immediately.

Jail staffs like it as it eliminates concerns about contraband entering the facility in envelopes and on paper. It also allows the jail to have an electronic record that can be called upon at any time.

Anything you or your inmate writes in an email service is put through a filtering program that looks for certain words related to criminal and/or gang activities.

There have been multiple cases in which emails between inmates and their friends or loved ones have been used as evidence in criminal court cases to convict them or to file new charges.

Call 520-387-8535 or click here to see if email services are being offered at this jail and if so, how to sign up you and your inmate.

Important Tips About Jail Phone Calls


Many jails and prisons are increasingly restricting the amount of time that an inmate can use the phone by placing daily and monthly limits, so try to pace yourself and not use up all your time at the beginning of the month.

Jails limit an inmate's phone time to certain hours of the day, so it is important you keep a regular schedule that works for both you and your inmate.

If your inmate does not call you during the time you both have scheduled, don't panic. There are often long lines for phone use. When a jail is on lockdown due to a fight or other security issue they do not allow the phones to be used.

Phones are the only way for an inmate to hear your voice and temporarily 'escape' the loneliness of incarceration, so use your time well. Arguing about anything will leave you both feeling empty and guilty, so avoid it at all costs.

All phone conversations are recorded. Whatever you talk about, can and will be used against your inmate in court. Never discuss their pending criminal case!

Also, be warned that some phone providers are collecting voice prints for a database which law enforcement agencies are building.

Photos of this facility
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Pima County Jail - Ajo, AZ
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Pima County Jail - Ajo, AZ
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Pima County Jail - Ajo, AZ
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Pima County Jail - Ajo, AZ
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Pima County Jail - Ajo, AZ

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