Cleburne County Jail Emailing An Inmate

Cleburne County Jail

Address:
914 South 9th Street
Heber Springs, AR 72543

Phone:

501-362-2596

Messaging and Email with an inmate at Cleburne County Jail

Using Jail ATM Digital Messaging with an Inmate at Cleburne County Jail - Sending and Receiving Messages.



How It Works:

Once you sign up with Jail ATM instant Messaging you can you can send texts from the cell phone associated with the mobile number you provided at sign-up, and receive text messages from the inmate on the same cell phone. You can only use the phone number you signed up with or it won't work.

Viewing Texts and Sending Replies:

Each text message sent to the inmate is converted to an email prior to delivery. The resident will view your text message just like he or she would view an email (for instance, on a kiosk within the housing unit); however, the resident will be alerted that the message came in as a text. The resident’s reply is converted back to a text message after sending, and delivered to your cell phone. Everything you send and receive will be viewed by the Cleburne County Jail first.

Emails:

After you sign up for the SMS Texting Program, all of the inmate's emails and other electronic messages are delivered to your cell phone as a text message – you will no longer receive emails from the resident. You can still send an email to the resident after you sign up for the SMS Texting Program. However, the resident’s reply comes back to you as a text message. You can access your messaging account on the JailATM website to see a full record of all electronic messages sent and received.

Cost:

Once you sign up, the fees will be outlined and are subject to change, however Cleburne County Jail typically charges $1.00 per text message sent and received.

Can inmates send and receive texts and emails?

Almost all jails and prisons have adopted a messaging system which allows inmates to communicate with their friends and family using an electronic messaging system. It’s neither email nor text, it’s something in between.

The inmate and their contacts do not use their regular email accounts or phone numbers, but account numbers that are set up with the company providing the service.
All communication goes through them. Think of them as a middleman.

Once a contact of the inmate is approved, like the approval process a visitor goes through, an account is set up, using a credit or debit card to fund the account. 

To start, the inmate’s contact can send a message that has a limit of so many characters, usually about one page of text. 

The message is then reviewed by a computer that scans the message for certain keywords or phrases that are not allowed, almost like a censoring service. If the machine scanner finds problems with the message it sends the message to the Cleburne County Jail staff to review, and if they find no issues, will then forward it to the inmate’s account so that they can read it.

If there are problems with the message, it is possible the message will not be sent. The sender will be notified of the decision and will not get a refund.

Once the inmate receives the message, should the account holder have funded the account allowing replies, the inmate can respond with a similar length message.

How much does it cost for an inmate to use a text or email service?

The cost to use the electronic messaging service, which is like texting or emailing, costs between $0.50 and $1.00 per page; a page being about 500 characters.

Can inmates send and receive photos through their messaging system?

Photos can be sent by the inmate’s contact that is not incarcerated, but not by the inmate due to security concerns. There is an extra cost, usually about $0.50 for each photo attached. 

The photos must go through a security screening where nudity, violence and other things are checked before the photo can be delivered. If the photo is rejected, the sender will be notified, but no refund will be given.

The inmate does not have the ability to print out the photos that make it past the screening, but the photos will stay in their account so that they can view them at their leisure. 

Can I send an inmate a link to a video to watch?

No.  Because this is a closed system, the inmate has no access to the internet, thus the inmate will have no access to any links that you send them.

Can I send the inmate a video?

Yes, just as you can send text and photos, you can send a video message, or if not a message, then a video of your children or yourself. Every company has a limit on the length of the video, usually no more than one minute, and at a cost of approximately $2.00 to $3.00 per video.

The video will first be screened for any nudity, excessive vulgarity, violence, etc. If it is rejected on any of the grounds the sender will not be given a refund.

As with the policy of photos, the inmate cannot reciprocate. They cannot send videos of themselves or anything in jail.

What device does an inmate use for texting and emailing?

The jails that contract with the electronic messaging service is given a certain number of kiosks within each unit for inmate use. Inmates can log on as they might with a public computer terminal. 

In addition to the public terminal kiosks, inmates are given (or can rent) access to individual tablets like a bulky, almost indestructible ipad. These allow an inmate to use them to access your messages, photos and videos in a more private manner. 

Should the inmate damage the tablet, they will be responsible for replacing it. The money will be deducted from their commissary account.

What is the inmate text and email system in Cleburne County Jail?

The electronic messaging system used by Cleburne County Jail, if there is one, can be found at the top of this page. If there is no information about the ability to text or email with an inmate, it is possible that the facility has recently changed companies or does not have this service available. Call 501-362-2596 to confirm.

What are the companies that provide inmate electronic messaging services?

This is a list of all the companies in the United States that work with jails and prisons, providing text and email messaging between inmates and their friends and families:

Access Corrections
CIDNET
City Tele Coin
Correct Pay
Corrlinks
Ctel
Edevo
Express Account
Gettingout
GTL
Homewav
IC Solutions
Inmate Canteen
Inmate Sales
JailATM
J Pay
NCIC
Paytel
Pigeonly
Prodigy Sales
Reliance
Securus
Smart Communications
TBE
Visitel

How do I fund the inmate’s messaging system?

You fund the messaging service with credit and debit cards. All of them take Visa and MasterCard, most also take Discover, and just some take America Express.

How often can an inmate text and email?

There is no limit to the amount of texting and email that an inmate can have with their family and friends.

Can inmates’ text any time of the day or night?

If an inmate has their own tablet, then they can text any time of the day or night, however if the must use the wall mounted kiosk terminal in their unit, they are limited to using it only during the hours they are allowed off their bunks; usually 7:00AM to 10:00PM, excluding meals, head counts and shift changes.

Can inmates email other inmates in other jails or prisons?

No, inmates are not allowed to communicate with each other, nor with inmates in other institutions. There is always a way to get around it, for example if one of the inmates has access to a phone with an internet connection, but this would be the only way.

How to Email an Inmate at Cleburne County Jail

Using Jail ATM Digital Messaging with an Inmate at Cleburne County Jail - Sending and Receiving Messages.



How It Works:

Once you sign up with Jail ATM instant Messaging you can you can send texts from the cell phone associated with the mobile number you provided at sign-up, and receive text messages from the inmate on the same cell phone. You can only use the phone number you signed up with or it won't work.

To learn more about this email service, check out our full instructions, including fees at our emailing and texting page.


 

How an Inmate Makes a Phone Call to You or Others from Cleburne County Jail

To set up a phone account so that your inmate can call you from Cleburne County do the following:

1. Enroll in an account with Securus Technologies.

2. Choose one of three account types, Securus Debit, Advance Connect or Direct Bill.
3. Choose [facility_name_1}, then connect with your inmate.
4. If you have any questions, call Securus: 972-734-1111 or 800-844-6591.

To find out fees, how to's, calling times, limits on phone calls and other systems Securus has do that you can communicate with your Cleburne County inmate, check out our Inmate Phone Page.
NOTE: All of your inmate's phone calls are recorded and stored. It is advised not to discuss their pending case.


 

How Do Inmates in Cleburne County Jail Buy Phone Cards Online & Make Phone Calls?

To receive phone calls from inmates in Cleburne County, or to assist them in making phone calls from jail to other people, follow these steps:

  • Cleburne County Jail uses the services of Correct Solutions Group.
  • Register with them online or call them at 877-618-3516
  • Services for Cleburne County inmates and their families and friends include Collect Calling, PIN Debits, Purchasing Calling Cards for your inmate or depositing money into an inmate's commissary account..

For all the information regarding phone calls with Cleburne County inmates; rules, policies, phone calling times, limits and more visit our Inmate Phone Page.


 

How to Purchase Commissary for an Inmate in Cleburne County Jail

To purchase commissary for an inmate in Cleburne County follow these instructions:

  • Go to Tiger Services Online.
  • Choose Arkansas.
  • Select Cleburne County Jail.
  • Click on 'Order Commissary'.
  • Select your inmate.
  • Enter your billing information.
  • Follow the rest of the instructions for Cleburne County Jail to complete your transaction.

For more detailed information on Ordering Commissary, Depositing Money, Setting up Phone & Visitation Accounts; costs, fees, restrictions, rules and more with Tiger Commissary Services, check out our Commissary Page.


 

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Cleburne County Detention
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Cleburne County Detention
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Cleburne County Detention, Sheriff & Courthouse
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Cleburne County Detention, Sheriff, Probation Office & Courthouse