Craighead County Detention Center Inmate Phone & Email

Craighead County Detention Center Inmate Phone Use

The Craighead County Detention Center uses Correct Solutions Group for Prepaid Collect Calls.

They also sell Prepaid Phone Cards the inmate can purchase through Commissary.

The Craighead County Detention Center uses SmartMailJail for electronic messaging.

This page provides complete information on how to use both of these services to communicate with your inmate.

Follow these instructions exactly to help ensure that your inmate has access to the jail phones, secure electronic messaging and to keep your communication costs as low as possible.

How Does An Inmate Make A Phone Call From Craighead County Detention Center?

Prepaid Collect Calls

Pre-Paid Collect Call Accounts allow your loved one to call you either at home or on your mobile device.

Friends and family can create an account and deposit money conveniently and securely.

This account belongs only to the owner of the account/phone number, who is the only person to add funds, inquire about call charges and balances, and request any changes to the account.

The funds you add to your pre-paid account can only be used to call the designated phone number on the account.


Get Started Now

Start a prepaid collect calling account, or if you have an account, Login and make a payment.

You can call 877-618-3516 and speak with one of their Customer Service Representatives to find out more information and set up or add funds to an account.

If you already have an account and need to look up your ID to make a payment, go here.

Or you can contact them online with your questions.

Can I Communicate By Email With An Inmate?

Electronic Messaging

The Benton County Jail uses Smart Jail Mail, a safe and secure two way electronic messaging software designed specifically for communicating with inmates, prisoners, and detainees in correctional institutions.

This allows those who are incarcerated or detained to communicate safely and quickly with family and friends outside of the detention center.

Inmates can send and receive electronic letters using a safe and secure computer kiosk or tablet stationed in the Craighead County Detention Center.

Each message costs just 50 cents which is cheaper than a postage stamp and envelope.

The message can be sent with postage paid and will be free to open and read for the recipient.

Or, the message can be sent collect / "COD" for free and will be paid for by the recipient.

To send or receive a message you MUST open a SmartJailMail account, follow these steps:

1.  Sign Up.

2. Find your Inmate.

3. Get the inmate's approval to Communicate

4. Purchase credits.

5. Communicate.

Each message sent costs $0.50.   

In order to get this price you have to purchase at least ten (10) message credits... $5.00.

Each photo sent costs $1.00.

Important Tips About Jail Phone Calls

If you were unable to find the information you were looking for on this page, call Craighead County Detention Center at 870-933-4556 and ask their policies on getting phone calls from your inmate.

Many jails and prisons are increasingly restricting the amount of time that an inmate can use the phone by placing daily and monthly limits, so try to pace yourself and not use up all your time at the beginning of the month.

Jails limit an inmate's phone time to certain hours of the day, so it is important you keep a regular schedule that works for both you and your inmate.

If your inmate does not call you during the time you both have scheduled, don't panic. There are often long lines for phone use. When a jail is on lockdown due to a fight or other security issue they do not allow the phones to be used.

Phones are the only way for an inmate to hear your voice and temporarily 'escape' the loneliness of incarceration, so use your time well. Arguing about anything will leave you both feeling empty and guilty, so avoid it at all costs.

All phone conversations are recorded. Whatever you talk about, can and will be used against your inmate in court. Never discuss their pending criminal case!

Also, be warned that some phone providers are collecting voice prints for a database which law enforcement agencies are building.

Click here to view the jail website for additional information. 

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