Craighead County Juvenile Detention Center Inmate Phone & Email

Craighead County Juvenile Detention Center Inmate Phone Use

Contact the juvenile's caseworker regarding when the resident can call you.

How Does An Inmate Make A Phone Call From Craighead County Juvenile Detention Center?

The Craighead County Juvenile Detention Center uses Correct Solutions Group for Prepaid Collect Calls.

They also sell Prepaid Phone Cards the inmate can purchase through Commissary.

The Craighead County Juvenile Detention Center uses SmartMailJail for electronic messaging.

This page provides complete information on how to use both of these services to communicate with your inmate.

Follow these instructions exactly to help ensure that your inmate has access to the jail phones, secure electronic messaging and to keep your communication costs as low as possible.

Prepaid Collect Calls

Pre-Paid Collect Call Accounts allow your loved one to call you either at home or on your mobile device.

Friends and family can create an account and deposit money conveniently and securely.

This account belongs only to the owner of the account/phone number, who is the only person to add funds, inquire about call charges and balances, and request any changes to the account.

The funds you add to your pre-paid account can only be used to call the designated phone number on the account.


Get Started Now

Start a prepaid collect calling account, or if you have an account, Login and make a payment.

You can call 877-618-3516 and speak with one of their Customer Service Representatives to find out more information and set up or add funds to an account.

If you already have an account and need to look up your ID to make a payment, go here.

Or you can contact them online with your questions.

Can I Communicate By Email With An Inmate?

Electronic Messaging

The Benton County Jail uses Smart Jail Mail, a safe and secure two way electronic messaging software designed specifically for communicating with inmates, prisoners, and detainees in correctional institutions.

This allows those who are incarcerated or detained to communicate safely and quickly with family and friends outside of the detention center.

Inmates can send and receive electronic letters using a safe and secure computer kiosk or tablet stationed in the Craighead County Juvenile Detention Center.

Each message costs just 50 cents which is cheaper than a postage stamp and envelope.

The message can be sent with postage paid and will be free to open and read for the recipient.

Or, the message can be sent collect / "COD" for free and will be paid for by the recipient.

To send or receive a message you MUST open a SmartJailMail account, follow these steps:

1.  Sign Up.

2. Find your Inmate.

3. Get the inmate's approval to Communicate

4. Purchase credits.

5. Communicate.

Each message sent costs $0.50.   

In order to get this price you have to purchase at least ten (10) message credits... $5.00.

Each photo sent costs $1.00.

How an Inmate Makes a Phone Call to You or Others from Craighead County Juvenile Detention Center

To set up a phone account so that your inmate can call you from Craighead County do the following:

1. Enroll in an account with Securus Technologies.

2. Choose one of three account types, Securus Debit, Advance Connect or Direct Bill.
3. Choose [facility_name_1}, then connect with your inmate.
4. If you have any questions, call Securus: 972-734-1111 or 800-844-6591.

To find out fees, how to's, calling times, limits on phone calls and other systems Securus has do that you can communicate with your Craighead County inmate, check out our Inmate Phone Page.
NOTE: All of your inmate's phone calls are recorded and stored. It is advised not to discuss their pending case.


How to Send and Receive Secure Text and Email Messages with an Inmate in Craighead County Juvenile Detention Center

To communicate by text or email with an Craighead County inmate, follow these instructions:

  • To send or receive a message you MUST first open a account.
  • Once you open an account, you may search for Craighead County inmates or detainees to connect with.
  • When you locate the Craighead County inmate that you want to connect with, you can send them a connection request.
  • Craighead County Juvenile Detention Center will then need to approve the request before you can send messages.

For all the information you need to send and receive secure messages in the form of text or email with a Craighead County Juvenile Detention Center inmate, including how it works, how much it costs, renting your inmate a tablet, how often you can communicate and more, check out our Text/Email an Inmate Page.
NOTE: Your messages will be monitored and stored. You may want to refrain from discussing your inmate's court case.


Photos of this facility
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Craighead Juvenile & Adult Detention Center
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Craighead Juvenile & Adult Detention Center
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Craighead Juvenile & Adult Detention Center