Address:
1405 Sheriff Cady Lane
Susanville, CA 96130
Phone:
(530) 251-5245
They are the same company that facilitate Secure Deposits and Securepaks, so if you are already registered with them, then you are already approved to send Secure Messages to your inmate.
After Registering/Logging In:
1. You choose Lassen County Correctional Facility.
2. You Search for your inmate by typing in his last name. You can further narrow your search by adding his first name and/or Inmate ID.
3. You add a credit or debit card.
4. You buy a message plan (plans and prices vary), or buy credits. One credit costs $0.01.
5. You select the option for your inmate to be able use the credits which you purchase, to message back to you... Or not.
6. Lassen County Correctional Facility charges a fee for each message sent or received.
Important Things to Know
- Access Corrections has an iphone app and an android app for using their services.
- ALL of your correspondence will be monitored by the jail.
- Do NOT write anything you wouldn’t want repeated in court.
- Rates vary and are always subject to change.
- Inmates can write you back ONLY if you select that option.
- You CAN send photos up to 32MB in file size. Subject to change.
- You CAN have unlimited credits on your account but are limited in the amount of each credit purchase.
- You may NOT type or send emoticons.
- You may NOT copy and paste text. Type directly.
- You may NOT type profanities, violence or characters not approved.
- Due to messages having to be reviewed first, allow up to five days for a message to be delivered.
- You may NOT transfer credits to another email.
Phone: 866-345-1884
Email: [email protected]
FAQ
Contact Page
iphone app
Android app
Almost all jails and prisons have adopted a messaging system which allows inmates to communicate with their friends and family using an electronic messaging system. It’s neither email nor text, it’s something in between.
The inmate and their contacts do not use their regular email accounts or phone numbers, but account numbers that are set up with the company providing the service.
All communication goes through them. Think of them as a middleman.
Once a contact of the inmate is approved, like the approval process a visitor goes through, an account is set up, using a credit or debit card to fund the account.
To start, the inmate’s contact can send a message that has a limit of so many characters, usually about one page of text.
The message is then reviewed by a computer that scans the message for certain keywords or phrases that are not allowed, almost like a censoring service. If the machine scanner finds problems with the message it sends the message to the Lassen County Correctional Facility staff to review, and if they find no issues, will then forward it to the inmate’s account so that they can read it.
If there are problems with the message, it is possible the message will not be sent. The sender will be notified of the decision and will not get a refund.
Once the inmate receives the message, should the account holder have funded the account allowing replies, the inmate can respond with a similar length message.
The cost to use the electronic messaging service, which is like texting or emailing, costs between $0.50 and $1.00 per page; a page being about 500 characters.
Photos can be sent by the inmate’s contact that is not incarcerated, but not by the inmate due to security concerns. There is an extra cost, usually about $0.50 for each photo attached.
The photos must go through a security screening where nudity, violence and other things are checked before the photo can be delivered. If the photo is rejected, the sender will be notified, but no refund will be given.
The inmate does not have the ability to print out the photos that make it past the screening, but the photos will stay in their account so that they can view them at their leisure.
No. Because this is a closed system, the inmate has no access to the internet, thus the inmate will have no access to any links that you send them.
Yes, just as you can send text and photos, you can send a video message, or if not a message, then a video of your children or yourself. Every company has a limit on the length of the video, usually no more than one minute, and at a cost of approximately $2.00 to $3.00 per video.
The video will first be screened for any nudity, excessive vulgarity, violence, etc. If it is rejected on any of the grounds the sender will not be given a refund.
As with the policy of photos, the inmate cannot reciprocate. They cannot send videos of themselves or anything in jail.
The jails that contract with the electronic messaging service is given a certain number of kiosks within each unit for inmate use. Inmates can log on as they might with a public computer terminal.
In addition to the public terminal kiosks, inmates are given (or can rent) access to individual tablets like a bulky, almost indestructible ipad. These allow an inmate to use them to access your messages, photos and videos in a more private manner.
Should the inmate damage the tablet, they will be responsible for replacing it. The money will be deducted from their commissary account.
The electronic messaging system used by Lassen County Correctional Facility, if there is one, can be found at the top of this page. If there is no information about the ability to text or email with an inmate, it is possible that the facility has recently changed companies or does not have this service available. Call (530) 251-5245 to confirm.
This is a list of all the companies in the United States that work with jails and prisons, providing text and email messaging between inmates and their friends and families:
Access Corrections
CIDNET
City Tele Coin
Correct Pay
Corrlinks
Ctel
Edevo
Express Account
Gettingout
GTL
Homewav
IC Solutions
Inmate Canteen
Inmate Sales
JailATM
J Pay
NCIC
Paytel
Pigeonly
Prodigy Sales
Reliance
Securus
Smart Communications
TBE
Visitel
You fund the messaging service with credit and debit cards. All of them take Visa and MasterCard, most also take Discover, and just some take America Express.
There is no limit to the amount of texting and email that an inmate can have with their family and friends.
If an inmate has their own tablet, then they can text any time of the day or night, however if the must use the wall mounted kiosk terminal in their unit, they are limited to using it only during the hours they are allowed off their bunks; usually 7:00AM to 10:00PM, excluding meals, head counts and shift changes.
No, inmates are not allowed to communicate with each other, nor with inmates in other institutions. There is always a way to get around it, for example if one of the inmates has access to a phone with an internet connection, but this would be the only way.
To set up a phone account so that your inmate can call you from Lassen County do the following:
1. Enroll in an account with Securus Technologies.
2. Choose one of three account types, Securus Debit, Advance Connect or Direct Bill.
3. Choose [facility_name_1}, then connect with your inmate.
4. If you have any questions, call Securus: 972-734-1111 or 800-844-6591.
To find out fees, how to's, calling times, limits on phone calls and other systems Securus has do that you can communicate with your Lassen County inmate, check out our Inmate Phone Page.
NOTE: All of your inmate's phone calls are recorded and stored. It is advised not to discuss their pending case.
To Bail out or Post Bond for an Inmate in Lassen County Correctional Facility follow these steps:
For complete Instructions on How to Bail or Bond an Inmate in Lassen County Correctional Facility, check out our Inmate Bail page.
How to Make a Deposit for Phone, Email or Visitation using GettingOut.com
Lassen County Correctional Facility uses GettingOut for some or all of its communication services with an inmate.
If you want to deposit money using this company for your use or your inmate's account, there are four ways to do it:
For all the information you need to know, including tips, guidelines and warnings about depositing money in a Lassen County Correctional Facility inmate's account for communication services, check out our Send Money page.
To find out how to get access to a tablet for inmate read the following:
1. First, Register or Sign In to GettingOut/GTL
2. Purchase the services you want for your Lassen County Correctional Facility inmate.
3. All inmates have free access to the tablets to read their letters from family & friends, but there are many other services available to keep your inmate busy while incarcerated... such as Games, Books, Music and Movies. These other services come with fees that you can pay for when you pay for phone service.
To learn more about Tablet Rentals for inmates, including the cost, all the services available and everything else you need to know, check out our Tablet Rental Page.
To mail or email an inmate in Lassen County follow these steps:
When mailing a letter or postcard to an inmate, please follow these instructions:
Emailing Messages & Photos
Facility_name_1} contracts with GTL GettingOut, the same service that handles iInmate Phone Systems and Video Visitation, for sending secure messages and photos between you and your inmate.
If you are not already registered, do so here, or Log in.
Then use the Facility Finder to:
1. Select Lassen County Correctional Facility,
2. Add your inmate to your list of contacts,
3. Add a credit or debit card to cover your costs.
Customer Service Questions
'Online' Contact Form, or
Call 866-516-0115
Go here to this FAQ to get answers to how the transition to ViaPath from GTL and gettingout will affect your account.
All the information you need to understand mail and email policies for Lassen County can be found on our Inmate Mail Page and our Text/Email an Inmate Page.
To visit an inmate in Lassen County, whether by video or in person 'at the jail', follow these steps:
Other than 'at the jail' visits between you and your inmate, which is explained and outlined in detail on our Visit Inmate Page, Lassen County remote video inmate visitation can be done using the services of GettingOut.
There are three ways to remotely visit your inmate in Lassen County Correctional Facility:
1. Using the GettingOut Kiosk at the jail.
2. Using your computer from home.
3. Using your phone on the GettingOut apps.
To remotely visit an inmate in Lassen County follow these steps:
1. Start by confirming that Lassen County Correctional Facility's Video Visitation is working correctly by looking up Lassen County here.
2. The next step is to create an account here for GettingOut.
3. Then add funds to your account.
4. Last, select Lassen County Correctional Facility, and then the inmate you wish to communicate with.
Other Lassen County Services provided by GettingOut:
- Phone Calls & Voicemail
- Email, Photo & Video Sharing
- Inmate Tablet Rental
- Deposits
Customer Service
If you have any questions about the Lassen County Correctional Facility Visitation Services you can call them at 866-516-0115.
Frequently Asked Questions
* All the information you need to have complete knowledge about inmate visitation; policies, rules, fees, schedules, tips, dress codes, and children, lawyers and clergy visitation in Lassen County, can be found on our Visit Inmate Page.
Lassen County Correctional Facility Phone: (530) 251-5245
To receive phone calls from inmates in Lassen County, or to assist them in making phone calls to other people, follow these steps:
1. Start by confirming that Lassen County Correctional Facility has the phone service you need to communicate with your inmate by the facility lookup here.
2. In the meantime, you can create an account here for GettingOut.
3. Then add funds to your account. This account can be controlled by just you, or by both you and your inmate.
4. Last, select Lassen County Correctional Facility, and then the inmate you wish to communicate with.
Lassen County Services that are provided by GettingOut, a GTL company:
- Phone Calls & Voicemail
- Video Visits (from home or jail lobby)
- Email & Photo Sharing
- Tablet Rental
- Deposits
Phone & Voicemail Fees
1. GettingOut charges $0.25 per minute for all phone calls, prepaid or collect, within California.
2. Prepaid calls between California and other states costs $0.21 per minute. International calls are $0.95 per minute.
3. There is a fee of $3.00 every time you add money to your account online, and it costs $5.95 if you add funds over the phone with a live agent.
4. You can also leave an inmate a short voice message for a flat fee of $1.25.
Note: Rates are subject to change.
Types of Phone Calls
Collect Calls
Collect calls allow you to accept and pay for calls to your land line (only) phone account. This means that if you accept your call from your inmate, all the charges for that call will then be billed to your land line phone account and will show up and be listed on your next local phone bill. Additional fees, costs, restrictions may apply.
Prepaid calls (Direct Calls)
With Prepaid Calls you can set up your account so that the inmate can only call you and/or you can just deposit money in their account and they can purchase prepaid phone cards through their commissary and call whoever they choose, provided the Lassen County Correctional Facility approves of the phone number.
Quick Connect
Quick connect is an alternative to collect calls. It allows you to quickly pay for a phone call with your credit card. When your inmate calls you, follow the instructions from the automated voice system to pay for that one phone call, directly billed to your card.
Customer Service
If you have any questions about the Lassen County Correctional Facility GettingOut phone services, you can call them at 866-516-0115.
* All the information you need to understand making and receiving phone calls with inmates in Lassen County, can be found on our Inmate Phone Page.
To send a secure email message to an inmate in Lassen County Correctional Facility follow these steps:
For all information on how to Text/Email an Inmate in Lassen County Correctional Facility check out our Secure Messaging Guide for Lassen County.
To send a commissary carepack (food, snacks and goods) directly to an inmate in Lassen County Correctional Facility follow these steps:
For all information, tips and available items for shipping Commissary packages to an inmate in Lassen County Correctional Facility check out our Commissary Instructions Page for Lassen County.
To send commissary money to an inmate in Lassen County Correctional Facility follow these steps:
For all information on how to Send Money to an inmate's account check out our full money and commissary guide for Lassen County Correctional Facility.
Can you email or text an inmate in Lassen County Correctional Facility?
Yes, Lassen County Correctional Facility contracts with a third-party service called Access Corrections Secure Mail. You can exchange digital messages with an inmate for a fee. The way it works is that after registering, you purchase a certain amount of 'credits' which cost $0.01 each. You can spend those credits on words or photos. Likewise, if you allow it, your inmate can also use those credits to message you back. They cannot send photos though. Important things to know: Don't send anything violent or pornographic. Don't send anything related to a crime or his case. All your correspondence will be monitored by the jail staff. You can have unlimited credits, but are limited to how much you can purchase at one time. For any questions about Secure Mail, call Access Corrections at 866-345-1884, or call the jail at (530) 251-5245. Learn more about how to text/email an inmate in the Lassen County Correctional Facility.
Can an inmate in Lassen County Correctional Facility email or text me?
Yes, an inmate in Lassen County Correctional Facility can email or text you using the jail's third-party service called Access Corrections Secure Mail. Inmates can write you back ONLY if you select that option, so make sure you check the box for allowing your inmate to be able to message you when you open your account. For any questions about Secure Mail, call Access Corrections at 866-345-1884, or call the jail at (530) 251-5245. Learn more about how to text/email an inmate in the Lassen County Correctional Facility.
How do I email or text an inmate in Lassen County Correctional Facility?
To send an email or a text to an inmate in Lassen County Correctional Facility, you first need to register with the third-party service they contract with, Access Corrections. You can link to it directly and get full instructions on the JailExchange website linked above. After registering, you select Lassen County Correctional Facility, then select your inmate, then add your payment method, and then you can write your message and/or upload the photo(s) you are choosing to send them. Access Corrections will walk you through each step. They also have apps for both iphone and Android. For any questions about Secure Mail, call Access Corrections at 866-345-1884, or call the jail at (530) 251-5245. Learn more about how to text/email an inmate in the Lassen County Correctional Facility.
How long does it take for my email or text to get to to an inmate?
Access Corrections Secure messaging, the third party service used to send texts/emails to an inmate in Lassen County Correctional Facility processes the text and/or photo to your inmate immediately. First it has to be reviewed by their filtering (censoring) system. If it passes that it gets sent to the facility so that their staff can review it, just like they review regular snail mail. The entire process can take as short as one day, but as long as five days. For any questions about Secure Mail, call Access Corrections at 866-345-1884, or call the jail at (530) 251-5245. Learn more about how to text/email an inmate in the Lassen County Correctional Facility.
Can I send a photo by email or text to an inmate in Lassen County Correctional Facility
Yes. Using a third party service the Lassen County Correctional Facility allows, Access Corrections Secure Mail, you can send a photo of up to 32MB in file size. While Secure messaging is not an email or texting service per se, it functions like email, except that your photos must first be reviewed and cleared by the jail before they are forwarded on to your inmate. For any questions about Secure Mail, call Access Corrections at 866-345-1884. Learn more about how to text/email an inmate in the Lassen County Correctional Facility.
How much does it cost to send an email, text or photo to an inmate in Lassen County Correctional Facility?
The cost to send an inmate a text, an email or a photo using Access Corrections Secure Mail is $0.01 per credit. The fee is designed this way so that they can change the definition of what a 'credit' is. This means that if the jail decides that they want to allow a credit to mean "one word', or to mean "one letter or number" they have that option. You can also choose a 'plan' with special pricing. In the long run, you will end up saving money by purchasing a 'plan'. After registering with Access Corrections, and selecting Lassen County Correctional Facility, then your inmate, and then preparing a message, you can review the cost to you prior to sending it. For any questions about Secure Mail, call Access Corrections at 866-345-1884, or you can learn more about how to text/email an inmate in the Lassen County Correctional Facility.
Can I send an inmate in Lassen County Correctional Facility emoticons in my emails or texts?
No. Access Corrections Secure Mail does NOT allow, nor recognize emoticons in your digital messages to an inmate in Lassen County Correctional Facility. If you use an emoticon it will be rejected and the inmate will not see it. You may only use words. For any questions about Secure Mail, call Access Corrections at 866-345-1884, or you can learn more about how to text/email an inmate in the Lassen County Correctional Facility.
