LA COUNTY JAIL - North County Correctional Facility Inmate Phone Use
The information below provides complete instructions regarding LA COUNTY JAIL - North County Correctional Facility inmate phone system, and...
- Who the jail's phone system is with
- Setting up your phone account.
- Inmate phone use
- How the jail phone system works
- Purchasing phone time credits online
- Purchasing phone time credits over the phone
- Purchasing phone credits through commissary, and
- Important tips and warnings regarding using the LA County Jail phone system.
Follow these instructions exactly to help ensure that your inmate has access to the jail phones so he can communicate with you, other family members, their legal team and also to keep vital relationships intact during their incarceration.
How Does An Inmate Make A Phone Call From LA COUNTY JAIL - North County Correctional Facility?
The LA COUNTY JAIL - North County Correctional Facility and all the jails in LA County use the company called GTL Connect Network for inmate phone calls.
The service they use is called AdvancePay, which is just a fancy way of saying that you prepay for the purchase of dollar credits that are applied and deducted from the account as phone calls from the inmate are made.
Anyone, unless they have a no-contact order from a court or is blocked by the jail, may set up an account with GTL AdvancePay so that an inmate can phone them.
To open an account, go here, click on ‘California’ and for the facility, click on ‘Los Angeles County CA’, then submit and you will be prompted what to do next.
If you run into problems or have any questions while setting up your account, you can call GTL Customer Service at 877-650-4249 or ask them a question by filling out the Contact form online. Operators are available 24/7, 365 days a year and are fluent in English and Spanish.
GTL AdvancePay Rules
- All phone calls must be prepaid.
- When you purchase credit the phone number you use is the only number the inmate can phone.
- The phone number can either be a cell phone or a land line.
- Inmates can purchase prepaid calling cards in Commissary.
- Payments are processed and account ready to be used no later than one(1) business day after receipt of payment.
GTL AdvancePay Prices and Fees – LA County Jail
- Phone call price per minute - $0.21
- Cost to automatically reload account - $3.00
- Cost to reload account using live Agent - $5.95
- Cost to reload account by mailing payment – Free
**The above fees and applicable taxes are deducted from the phone credit amount you purchase.
To mail a payment, mail (using USPS) a check or money order to:
AdvancePay Service Department
PO Box 911722
Denver, CO 80291-1722
**Include your Account Number
**Make your check payable to ‘Advance Service Department’
- To purchase credit by phone using a live agent, call 877-650-4249.
- To purchase credit by phone using an automated system, call 800-483-8314
**When you call, be prepared to provide your appropriate account number, the facility, the inmate and booking number and your payment information.
- To purchase credit online, follow the instructions provided online.
Western Union retail locations are conveniently located across the country and can be used to make select ConnectNetwork payment and deposits.
With Western Union’s Quick Collect blue form, you simply provide the store clerk with your account number, pay with cash, and walk out with your receipt.
Payments are accepted and posted 24 hours a day, 7 days a week, 365 days a year.
Can I Communicate By Email With An Inmate?
As of 2019, LA County Jails do not yet contract with a service that allows email or messaging services.
A growing number of jails now offer email services to inmates and their families. This can save you time by letting you view your email from your smart phone, computer, or tablet, whenever you wish.
You don't have to deal with envelopes, stamps or the post office.
Inmates like it because the emails eliminate delays so they can get your correspondence quickly and send responses immediately.
Jail staffs like it as it eliminates concerns about contraband entering the facility in envelopes and on paper. It also allows the jail to have an electronic record that can be called upon at any time.
Anything you or your inmate writes in an email service is put through a filtering program that looks for certain words related to criminal and/or gang activities.
There have been multiple cases in which emails between inmates and their friends or loved ones have been used as evidence in criminal court cases to convict them or to file new charges.
Important Tips About Jail Phone Calls
If you were unable to find the information you were looking for on this page, call GTL Connect Network at 877-650-4249 and ask their policies on getting phone calls from your inmate at LA COUNTY JAIL - North County Correctional Facility.
You can contact GTL online by using this online form to ask a question.
LA County Jails will sometimes restrict the amount of time that an inmate can use the phone by placing daily and monthly limits, so try to pace yourself and not use up all your time at the beginning of the month.
Often a unit will limit an inmate's phone time to certain hours of the day, so it is important you keep a regular schedule that works for both you and your inmate.
If your inmate does not call you during the time you both have scheduled, don't panic. There are often long lines for phone use. When a jail is on lockdown due to a fight or other security issue they do not allow the phones to be used.
Phones are the only way for an inmate to hear your voice and temporarily 'escape' the loneliness of incarceration, so use your time well. Arguing about anything will leave you both feeling empty and guilty, so avoid it at all costs.
All phone conversations are recorded. Whatever either of you say can and will be used against your inmate in court.
Never discuss their pending criminal case! Even if you and your inmate believe that your 'coded' coversation will not be understood, or if you speak in another language thinking the jail staff will not understand, don't do it. The staff that monitors your recorded calls has heard it all... you are not fooling them... and you may find your conversation being used as evidence in their case... or even yours!
Also, be warned that some phone providers are collecting voice prints for a database which law enforcement agencies are building.