North County Correctional Facility Remote Inmate Video Visits

Schedule a Video Visit with an Inmate at the North County Correctional Facility

North County Correctional Facility values the importance of keeping inmates connected to their families and friends. Maintaining close relationships with loved ones is crucial for an inmate's successful reintegration upon release and helps reduce the likelihood of reoffending.

One way North County Correctional Facility supports this (or will soon) is by offering remote video visitation. This system allows loved ones to connect with inmates via video kiosks inside the jail or through tablets, provided by a third-party service working with the facility.

The benefits of video visitation include:

• It boosts inmate morale.
• Enables inmates to maintain contact with family, friends, and children.
• Reduces the time and cost required for staff to manage in-person visits.
• Generates revenue for the facility.
• Helps prevent the spread of illnesses.
• Limits the possibility of contraband entering the jail.

For more information on video visits, call the facility at 213-473-6100, or scroll down for answers to Frequently Asked Questions.

North County Correctional Facility

Address:
29340 The Old Road
Castaic, CA 91384
Phone:
213-473-6100

Visiting with an Inmate at the North County Correctional Facility

North County Correctional Facility Visitation Page - Find the Schedules, Rules, Policies and Guidelines below

North County Correctional Facility Inmate Visitation Schedule and Visitation Rules

All visits must be made online with GTL
No registration and no appointment = No Visit

Using the GTL Online App to first register, then selecting an inmate and then making an appointment can be confusing, so if you are having trouble call the Inmate Video Visitation System Help Desk at 213-680-4887 (Monday thru Friday) between 7:00AM and 2:00PM. That said, if you follow the instructions that follow each step of the registration process, it's quite simple.

For those who prefer to ask questions using email.

     VISITATION SCHEDULE

• Each inmate is allowed two 30-minute visits per week
• Arrive at least one hour before your scheduled visit.
• Bring your confirmation number/receipt and a valid, government-issued photo ID.
• Visits take place at the Pitchess Detention Main Visitation Center.
  29320 The Old Road - Castaic, CA

     VISITATION RULES

• All visits must be scheduled in advanced. There will be no walk-in appointments allowed nor scheduled at facilities.
• You must have proof of vaccine, proof of a recent (3 days) COVID test, or have proof of recovery in order to visit. 
• Visitors must wear a mask at all times and maintain at least six feet of distance.
• Only one adult visitor or one adult with one child will be allowed at a time. (Note: During normal visitation, up to six visitors - which includes three children - are allowed per inmate. This may change once the pandemic panic is over).
• If you are a convicted felon or currently on parole or probation, you need a preapproval to visit. Fill out and submit this form, and you can expect to receive a letter within about a month granting or denying permission.
• Minors 17 and under must be accompanied by a parent or legal guardian unless legally emancipated. Appropriate paperwork is required as proof of status, including guardianship or emancipation.
• Children must show some form of a photo ID and remain closely supervised at all times.
• Personal belongings should be left behind or will be stored in lockers. Strictly prohibited items include cell phones/electronic devices/cameras, tobacco products, waterless hand sanitizers containing alcohol, medications (including homeopathic) hygiene products, stationery, carabiner shackle tools, plastics of all kinds.
• Do not arrive under the influence of alcohol or drugs (or with contraband in your possession) or you may be subject to arrest.
• Persons causing a disruption will be ejected from the visitation area
• There is also a strictly enforced dress code for visitors at the North County Correctional Jail. The following may deny you entry:
   - Revealing clothing, such as strapless and midriff-baring tops, see-through material or display of cleavage
   - Skirts, shorts or dresses that are higher than mid-thigh
   - Gang-affiliated clothes and accessories
   - Bare feet
   - Swimsuits
   - Bare torsos or muscle/sleeveless shirts
   - Clothing with graphics depicting nudity, violence, drugs or gang themes

Frequently Asked Questions about Remote Video Visits

What is a video visit, and how do they work?

Who are the companies that facilitate video visits?

What is a video visit, and how do they work?

Video visitation, also known as remote visitation, is quickly becoming the preferred method for visiting an inmate in jail or prison for the following reasons:

•    It requires little to no staff, versus the staff required to move inmates to and from the visit and watch over the visit. It saves the North County Correctional Facility money.
•    It removes any opportunity for contraband (drugs) to enter the facility.
•    It can become a profit center for the facility, given that the revenue generated by visits is shared with the jail.
•    While inmates prefer to see family and friends in person, video visitation allows them to visit with them more often, and on a whim.
•    Video visitation gives the inmates and their visitors the feeling of more privacy.

Video visitation from the perspective of the visitor allows them to visit from their home, their car, at work, and even allows them to take their device to a family or religious gathering. It allows them to give their inmate the feeling of belonging and not being forgotten.

Video visitation can take place on a computer, a tablet or a phone. 

Video visitation saves time. Instead of spending hours driving to the jail, checking in, filling out paperwork, potentially being searched, waiting, and then having a 15–30-minute visit, if it isn’t cancelled at the last minute, the visit can be done from anywhere during a short break in the visitor’s day.

If the visitor does not have access to a phone or computer, they can make an appointment ahead of time and use terminals in the lobby of the jail.

You must also be on the inmate's approved list, even for a video visit.

Who are the companies that facilitate video visits?

There are several different companies that contract with all the jails and prisons that allow video visitation:

These are the companies in alphabetical order:

CIDNET
City Tele Coin
Correct Solutions Group
Correct Pay
Ctel
Gettingout
GTL
Homewav
IC Solutions
Inmate Canteen
Inmate Sales
iwebvisits
JailATM
Jpay
NCIC
Prodigy Sales
Reliance
Securus
Smart Communications
Tiger Services
Visitel
In addition, some jails use Microsoft Meeting and Zoom.