Sacramento County Main Jail Inmate Phone & Email

Sacramento County Main Jail Inmate Phone Use

The information below provides complete instructions regarding Sacramento County Main Jail:

  • Inmate Phone Policy,
  • How the Facility Phone System Works,
  • Emailing (secure messaging) System
  • Purchasing Prepaid Phone Time Online,
  • Purchasing Prepaid Phone Time Over the Phone, and
  • Purchasing Prepaid Phone Cards Through Commissary

Follow these instructions exactly to help ensure that your inmate has access to the jail phones and your communication costs are reduced as much as possible.

How Does An Inmate Make A Phone Call From Sacramento County Main Jail?

This jail contracts with ICSolutions to process inmate calls. You must register for a free account before you can accept the first call.

Once registered, you will need to deposit funds to the account to pay for your inmate’s calls.

Click here to get started.

Can I Communicate By Email With An Inmate?

This jail does provide email options for families and friends of inmates. You can deposit funds into an account to pay for email writing.

The staff will print your email and take it to your inmate. He or she will not have computer access to email back, but can write a letter and send it to you through the US postal service. 

While it might sound like the staff will have too much access to what you and your inmate are writing about, keep in mind that with the exception of legal mail, 100 percent of handwritten mail is also scanned for threats to the jail security, gang discussions and other things.

Email is becoming a popular way to communicate with inmates.

You don't have to deal with envelopes, stamps or the post office.

Inmates like it because the emails typically eliminate delayed mail runs so they can get your correspondence quickly and send responses immediately.

Jail staffs like it as it eliminates concerns about contraband entering the facility in envelopes and on paper. It also allows the jail to have an electronic record that can be called upon at any time.

Anything you or your inmate writes in an email service is put through a filtering program that looks for certain words related to criminal and/or gang activities.

There have been multiple cases in which emails between inmates and their friends or loved ones have been used as evidence in criminal court cases to convict them or to file new charges.

This jail requests you email your inmate no more than once a day.

Include your postal address in each email so the inmate knows where to send his/her response letter.

To use the email system:

Click here to find your inmate in the system.

From the list of inmate(s), click on the inmate's name to bring up a detail screen for that inmate.

Near the middle of the page is an envelope icon to "Email this inmate." Click that icon, and you will be directed to an e-mail verification screen.

Enter your email address in the email verification field, type in the two image verification words and click on "Submit Email Address."

Shortly after clicking "Submit Email Address," a new email message should appear in your email Inbox from Open the email, click the link included in the message, and you are ready to begin your message to the inmate. Remember that you will be entering text into a web form, not your email program.

When you are done, click "Send" and your message is complete.

Important Tips About Jail Phone Calls

Remember that all calls are recorded and randomly listened to by security staff. If you discuss something about your inmate’s case, it can be used against the inmate in court. In addition, if you discuss anything that threatens the security of the jail, other inmates or the public you could lose your privileges to receive calls from the jail.

Jails limit an inmate's phone time to certain hours of the day, so it is important you keep a regular schedule that works for both you and your inmate.

If your inmate does not call you during the time you both have scheduled, don't panic. There are often long lines for phone use. When a jail is on lockdown due to a fight or other security issue they do not allow the phones to be used.

Phones are the only way for an inmate to hear your voice and temporarily 'escape' the loneliness of incarceration, so use your time well. Arguing about anything will leave you both feeling empty and guilty, so avoid it at all costs.

All phone conversations are recorded. Whatever you talk about, can and will be used against your inmate in court. Never discuss their pending criminal case!

Click here to view the jail website for additional information. 

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