Santa Clara Main Jail Facility Family & Friends Information

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Santa Clara Main Jail Facility

Santa Clara Main Jail Facility
150 W. Hedding Street
San Jose, CA 95110

408-299-2305

The Santa Clara Main Jail Facility is the main jail in Santa Clara County California. While the police in the cities and towns in Santa Clara County can arrest and detain offenders, the Santa Clara Main Jail Facility is the facility that is accredited by California to hold inmates for more than 72 hours.

The Santa Clara Main Jail Facility is located at:
150 W. Hedding Street
San Jose, CA 95110 

It can be reached 24 hours a day, 365 days a year by calling 408-299-2305.

The main reason that people call 408-299-2305 is to find out if a particular person is in custody, although you can look up an inmate online by going here. You can also get answers to whatever questions about an inmate, and the services for Santa Clara Main Jail Facility that you may have by clicking on any of the questions below:

How to search for an inmate?
Can you look up an inmate’s mugshot?
How do you look up an offender’s criminal charges, bond or inmate number?
How do you visit an inmate?
What are the visitation hours?
Can you visit inmates in Santa Clara County by video from home?
How do you get phone calls from an inmate?
Can you send mail, books, or newspapers to an inmate?
How do you send an inmate money?
Does Santa Clara Main Jail Facility have inmate commissary?
Can an inmate receive and/or send email or text messages?
Do inmates in Santa Clara County have access to computers or tablets?
How do you pay an inmate’s bail or bond?

Every year the Santa Clara Main Jail Facility has approximately 31860 bookings, with a daily average of 1593 inmates and maintains control of the facility with a staff of 398.

Inmates in this jail range from low level misdemeanor offenders to those being held and awaiting trial for violent crimes like robbery, rape, and murder. Therefore, given the mix of potentially dangerous inmates, the security level is very high. 

The Santa Clara Main Jail Facility is equipped with a state-of-the-art locking system, closed circuit cameras covering every area where inmates are located, and jail staff that utilize a communication system that keeps each of the guards and civilian staff in constant contact. 

Guards that circulate in the same general area of the inmates are armed with eye-blinding mace that will turn an inmate having a violent outburst into a weeping child. They also carry stun weapons, short clubs, flashlights that have dual use as both a light source and as a weapon, and handcuffs. Guards at entrances and in areas not frequented by inmates are armed with various firearms. The goal of such tight security is to keep both the staff and the inmates safe.

Go to this page for other jails in Santa Clara County, jails in neighboring counties, and local police jails and juvenile detention centers for young offenders under age 18 in this county.

Unlike the California Department of Corrections, where inmates are sent once convicted of a crime and sentenced to a period of more than a year, the Santa Clara County Jail System is populated by short-term offenders; those who have just been arrested and awaiting to be bonded out by friends or family, those who cannot afford or get bailed and are awaiting trial, or those who have already been convicted of a crime and sentenced to a term of less than one year. Many of the latter inmates become ‘workers’, who can reduce their sentence by performing jail maintenance or working in the kitchen. An upside to being a worker is they also get paid a small stipend so when they get released, they have a few dollars in their pocket.

When an inmate is convicted and sentenced to a year or more, they are transferred to the California Department of Corrections or the Federal Bureau of Prisons.  

Inmates that are convicted of a misdemeanor and/or sentenced to less than one year of a state crime serve their time in the Santa Clara Main Jail Facility. 

Illegal immigrants convicted of a state or federal crime will first do their time, then may be transferred into ICE custody for deportation.

How do you Deposit Money in a Santa Clara Main Jail Facility Inmate's Account?

There are five ways to deposit money in an inmate's account in the Santa Clara County Jail system:

  • Mailing a payment - Money Orders or Cashiers Checks only.
  • Cash or Credit Card Deposit by Kiosk in Jail Facility Lobbies.
  • Online Deposits Using Touchpay.
  • Deposit by Phone Using Touchpay - Call 866-232-1899 24 hours a day, 7 days a week.
  • Depositing Money in a Touchpay Retail Location 

To use any of these methods, you need:

- Main Jail Facility Location Number: 295110
- Inmate’s name
- Inmate’s inmate's booking number (CEN#)

1.  Mailing a Payment
Sending an inmate a Money Order or Cashiers Check by mail... no government checks, personal checks, etc.

**Important Notes**
The money order must be payable to the Santa Clara County Department of Correction.
They must include the inmate’s name + PFN number and sender’s contact information (in case there is no record of the inmate or the inmate has been released).
Mail without a return address will be rejected.
The Sacramento County Sheriff's Department reserves the right to decline or return deposits that violate Department Policies.

Mailing Address:
Inmate’s name, booking number and (PFN) Personal File Number
Santa Clara Main Jail Facility
885 North San Pedro Street
San Jose, CA 95110

2.  Dropping off a payment - Depositing money in the Jail Lobby Kiosk
When dropping off an inmate's money in person, the Santa Clara Main Jail Facility kiosk will only accept:

  • Cash (nothing smaller than $5 bill)
  • Visa, Mastercard

Location to drop off inmate money:
150 W. Hedding Street
San Jose, CA 95110

  • To either deposit money into an Inmate’s Trust Account that is incarcerated in the Santa Clara Main Jail Facility or to pick-up money from an inmate’s account in person, you MUST bring a valid governmental issued ID with photo) with you.

3. Online Deposit Using Touchpay - Visa, Mastercard only.

4. Deposit over the phone using Touchpay by calling 866-232-1899 24 hours a day, 7 days a week.

5. Depositing Money in a Touchpay Retail Machine (Machine Locator)

For complete information on depositing money in an Santa Clara County inmate's account using the phone, online, by mail or in person, check out our Inmate Money page.


 

How, What and Where can you Mail Something to an Inmate in Santa Clara Main Jail Facility?

Postcards & Envelopes
The Santa Clara Main Jail Facility allows regular postcards and envelopes to be mailed to inmates. There are a number of restictions that are oulined on the Inmate Mail page.

Postcards and envelopes MUST be mailed to the following address:
Inmate’s name, booking number and (PFN) Personal File Number
Santa Clara Main Jail Facility
885 North San Pedro Street
San Jose, CA 95110


Newspapers, Magazines & Books
Local or national newspapers, news, special interest or sports magazines, and soft cover books may also be mailed to the inmate as long as they are mailed directly from the publisher or a third party service such as Amazon or Barnes & Noble.


All newspapers, magazines and books are to be shipped to:
Inmate’s name + PFN number
Santa Clara Main Jail Facility
885 North San Pedro Street
San Jose, CA 95110

For complete mail policies of what is allowed and what is NOT allowed, pertaining to inmate mail, newspapers, magazines, books or anything else mailed or shipped to an inmate, check out out Inmate Mail Page. 


 

How Do You Communicate with an Inmate in the Santa Clara Main Jail Facility by Phone

Follow these instructions on how to open an account with GTL Connect Network (aka Viapath Technologies)

  • Advance Pay - This phone account allows you to prepay so that your inmate can call you (and only you) whenever he/she wants and the cost of each call is deducted from your balance. You can even be notified by text when your balance gets low. You still have the option of accepting or rejecting each call.
  • Pin Debit  -  This option allows you to fund an inmate's commissary account and lets him pay for phone calls to you and others with the money. You will have no control over who your inmate calls.
  • Voicemail  -  You can leave a secure voicemail without having to contact the facility. When you call the local phone number for a facility offering Inmate Voicemail (call Customer Service at 877-650-4249 to get the local voicemail number for Santa Clara Main Jail Facility, you will be informed of the cost for leaving a message. To leave your message, simply select the inmate by ID number. Then, record your voicemail.

For full instructions on the Santa Clara Main Jail Facility Inmate Phone System, what the costs are, how it works, and tips and guidelines on rules, regulations and saving money on calls, check out our Inmate Phones Page.


 

How Inmates Can Use a Tablet to Access Services at Santa Clara Main Jail Facility

To find out how to get access to a tablet for inmate read the following:

1.  First, Register or Sign In to GettingOut/GTL

2.  Purchase the services you want for your Santa Clara Main Jail Facility inmate.
3. All inmates have free access to the tablets to read their letters from family & friends, but there are many other services available to keep your inmate busy while incarcerated... such as Games, Books, Music and Movies. These other services come with fees that you can pay for when you pay for phone service.

To learn more about Tablet Rentals for inmates, including the cost, all the services available and everything else you need to know, check out our Tablet Rental Page.


 

How to Communicate with an Santa Clara Main Jail Facility Inmate by Mail and by Email

To mail or email an inmate in Santa Clara County follow these steps:

When mailing a letter or postcard to an inmate, please follow these instructions:

  • All mail sent to an inmate at the Santa Clara Main Jail Facility must include the sender's name and mailing address in the top left corner of the envelope or postcard.
  • All mail must include the facility's address, as well as the inmate's name and assigned number.
  • Failure to include your return address will most likely result in your mail NOT being delivered and your letter destroyed.
  • The Santa Clara Main Jail Facility has a zero-tolerance policy regarding mail violations. 
  • All the information you need to understand mail and email policies can be found on our Inmate Mail Page and our Text/Email an Inmate Page.

Emailing Messages & Photos

Facility_name_1} contracts with GTL GettingOut, the same service that handles iInmate Phone Systems and Video Visitation, for sending secure messages and photos between you and your inmate.
 
If you are not already registered, do so here, or Log in.

Then use the Facility Finder to:
1.  Select Santa Clara Main Jail Facility,
2. Add your inmate to your list of contacts,
3. Add a credit or debit card to cover your costs.

  • Messages can be up to 500 characters long, including punctuation. At the bottom of your message there is a 'character countdown' feature.  
  • After you click the “CONTINUE” button, you can review the cost to send your message to your inmate. You can also attach credits for your inmate to reply to your message.  Be sure to accept the Terms and Conditions and click the “SEND” button for your message to be successfully delivered to your inmate.
  • You can also send your Santa Clara County inmate photos and videos.

Customer Service Questions
'Online' Contact Form, or
Call   866-516-0115

Go here to this FAQ to get answers to how the transition to ViaPath from GTL and gettingout will affect your account.

All the information you need to understand mail and email policies for Santa Clara County can be found on our Inmate Mail Page and our Text/Email an Inmate Page.


 

How to Deposit Money into an Inmate's Account in Santa Clara Main Jail Facility

To deposit money into the account of an inmate in Santa Clara County, follow these instructions:

  • Create an account with Touchpay Services, a GTL company.
  • Select California.
  • Select Santa Clara Main Jail Facility
  • Enter the Inmate ID of your inmate.  This can be found by calling 408-299-2305 or by looking up the inmate's name in the Inmate Search link.
  • Enter your billing information and send money.
  • You can also deposit cash using the kiosk at the Santa Clara Main Jail Facility.  To do this you need the Inmate's ID Number and the Facility Locator Number for Santa Clara County.

For all the information you need regarding making an inmate deposit, what it costs, how much you can send, how long it takes for your inmate to receive funds and more, and to get the Facility Locator Number, check out our Send Money Page.


 

How to Send a Carepack Commissary Package Directly to an Inmate in Santa Clara County

To send a commissary carepack (food, snacks and goods) directly to an inmate in Santa Clara Main Jail Facility follow these steps:

  • Register here to create an account with icaregifts for Santa Clara County.
  • Choose California, then Santa Clara Main Jail Facility, and then the products you want shipped to them, and input your payment method. 
  • NOTE: There may be a limit on how much product you can send your inmate in Santa Clara County at any one time.
  • There are a total of fourteen (14) pre-determined icaregift packs available to choose from. 
  • The gift packs for inmates in Santa Clara County range in price from $10.49 for ten pre-stamped envelopes, 2 pens and a pad of writing paper, to $104.99 for a box of 85 snack and food items.

For all information, tips and available items for shipping Commissary packages to an inmate in Santa Clara Main Jail Facility, as well as sending money to the inmate so that they can purchase their own items, check out our Commissary Instructions Page for Santa Clara County.


 

Third Party Jail Inmate Services for Santa Clara Main Jail Facility

Communication and Monetary Services for Family and Friends of Inmates

Gone are the days where Santa Clara Main Jail Facility supervised their own phone system, mail system, visitation, commissary and inmate money deposit systems. Jails throughout the United States are now partnering with high tech companies to provide and manage these servives for them and the jail in Santa Clara County is no different.

Everything from video calls, to messages to visitation, and even digital mail and money deposits can be done from your home computer or personal device. Inmates in Santa Clara Main Jail Facility, if they don't already, will soon have their own personal tablets for watching movies, TV shows, access to educational and and legal information, and more.

As Santa Clara Main Jail Facility adds these services, JAILEXCHANGE will add them to our pages, helping you access the services and answering your questions about how to use them and what they cost.

You can check out this information now by going to the: Family Info page, Visit Inmate page, Inmate Mail page, Inmate Phone page, Send Money page, Inmate Bail page, Mugshots page, Text/Email an Inmate page, Commissary page, Remote Visits page, or the Tablet Rental page. 

Santa Clara Main Jail Facility

STATE COUNTY BEDS
California Santa Clara 1,593


PHYSICAL ADDRESS

150 W. Hedding Street
San Jose, CA 95110


TELEPHONE NUMBER

INMATE MAIL

Main Jail Complex
Inmate's First and Last Name and booking # -PFN
885 North San Pedro Street
San Jose, CA 95110


Photos

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Frequently Asked Questions

How many inmates are in the Santa Clara Main Jail Facility in California?
There are 1593 inmates in the Santa Clara Main Jail Facility in California. While that is what they are approved to have incarcerated at any one time, they have on occasion had to add additional beds, even having inmates sleep on the floor when overcrowding becomes an issue. When possible, Santa Clara Main Jail Facility will temporarily transfer some inmates to a neighboring facility, or if necessary, release some offenders from custody. Learn more about how to search for a specific inmate in the Santa Clara Main Jail Facility.

How many people get arrested and booked into the Santa Clara Main Jail Facility in California every year?
In 2021, a total of 31860 offenders were booked into the Santa Clara Main Jail Facility in California. That is less than previous years, mostly due to restrictions related to the COVID pandemic. As of April 2022, the number of arrests and bookings are returning to normal, which means they are running higher than 2021. Learn more about how to search for an inmate in the Santa Clara Main Jail Facility.

How many people work at the Santa Clara Main Jail Facility in California?
The Santa Clara Main Jail Facility maintains a staff of approximately 398. Staff positions include correction officers, maintenance, clerical, kitchen workers and management. California law allows for inmates to work alongside the paid staff during their incarceration, saving the facility money. Even though the inmates are paid, the cost is less than 15% of what a normal worker from the outside would be paid.

Does the Santa Clara Main Jail Facility in California have an inmate search or jail roster to see who is in custody?
Yes, the Santa Clara Main Jail Facility in California has an Inmate Search Roster feature. Learn more about how to search for an inmate in the Santa Clara Main Jail Facility. When you get to this page click on the big green button that reads 'OFFICIAL Santa Clara Main Jail Facility INMATE LIST'. After clicking on the link, type in the offender's name and then click 'search'. You can always call and speak to someone on the staff at 408-299-2305 if you are have further questions. In most cases the Inmate Roster provides information about the inmate's bond, criminal charges, mugshot, and even their release date, as long as they are not being sent to a California prison or the US Bureau of Prisons to serve a sentence that is longer than one year.

What is the address and phone number of the Santa Clara Main Jail Facility in California?
The Santa Clara Main Jail Facility address and phone number is: 150 W. Hedding Street
San Jose, CA 95110. Their phone number is 408-299-2305. To find out the address for sending an inmate mail, sending newspapers, magazines or care packages, learn more about how to mail an inmate in the Santa Clara Main Jail Facility.

Where do I found out all the inmate services at Santa Clara Main Jail Facility, such as visitation policy and schedule, how the inmate phone system works, emailing an inmate, and sending them money to buy things in commissary?
Here is where you get direct access to all the information you need for Santa Clara Main Jail Facility inmate services: Learn more about how to visit an inmate in the Santa Clara Main Jail Facility. Learn more about how to get phone calls from an inmate in the Santa Clara Main Jail Facility. Learn more about how to text/email an inmate in the Santa Clara Main Jail Facility. Learn more about how to send money to an inmate in the Santa Clara Main Jail Facility. Learn more about how to mail an inmate and what's allowed in the Santa Clara Main Jail Facility. Learn more about inmate commissary in the Santa Clara Main Jail Facility.

How do I bail or bond an inmate out of the Santa Clara Main Jail Facility?
Call 408-299-2305 for the type of bond and any information that is required for a particular individual at Santa Clara Main Jail Facility. A bond is set according to a court-approved schedule. You will either have to pay a cash bail, or put up a private, surety or a property bond to guarantee to the court that the defendant will return on their assigned court date. Learn more about how to bail or bond out an inmate in the Santa Clara Main Jail Facility.

This facility, known as "Santa Clara Main Jail Facility" is also known as Santa Clara County Jail - North, Santa Clara County Criminal Court, Santa Clara County Jail - North, California, Santa Clara.