Solano County Holding Facility Inmate Visitation

Solano County Holding Facility

Address:
321 Tuolumne Street
Vallejo, CA 94590-5700

Phone:

707-553-5201

Visitation Information for Solano County Holding Facility

Solano County Holding Facility uses iWebVisit for Inmate Video Visitation. 

  • All visits are by appointment and first-come, first-serve.
  • If you are using a desktop or laptop computer, the iWebVisit platform can be used with all operating systems.
  • If you are using a tablet computer or mobile cellular device, the iWebVisit platform works with the Android operating system.
  • The iWebVisit system may NOT support the iPhone or iPad, however an Apple MAC Book laptop is supported. The app for iPhones/iPads is coming soon so please check back regularly on their website or in the App Store.

NOTE: For the best quality video experience, please ensure that you have the latest updates available for both your operating system and Google Chrome Browser.
How much does iWebVisit Cost?
The cost for a 15-20 minute visit varies.
It can be as low as $3.00 in some facilities, or as high as $8.00. Prices may change with no notice.
Check the pricing for Solano County Holding Facility here.
How do I pay for iWebVisit?
You can pay for an iWebVisit with a major credit or debit card.
You can also use a pre-paid money card, as long as you register it with your personal information prior to using it on this platform.
How does iWebVisit video visitation work?
1. Create a free account.
2. “Choose A Facility” and then select the facility you want to visit with. Whatever facility you choose will become your “Default” facility each time you log in.
3. Click “Schedule a Visit” and enter the inmate name and inmate number. Select either “Visit Now” or “Schedule Visit Later” and choose an available date and time.
After your visit payment is processed, you may begin visiting at your scheduled time. 
Tutorial - Visual Instructions here.
The next time you return, just sign in to your account and you are ready to schedule new visits.
Can I use iWebVisit from the jail lobby if I don’t have a computer?
No. You can only use these video visitation services from your own computer or device.
How does the Inmate Know I am Logged in and Ready to Visit?
Visits are first come, first serve and an appointment must be made by you.
Your inmate will be notified of the date of your video visit once you secure a time.
How do you get refunds?
Go here for refunds.
How often can you visit?
The number of times you can visit each week is a policy determined by this jail, typically twice a week, although visitation frequency is subject to change based on security circumstances . 
Who do you contact if you are having any problems?
iWebVisit support is available 7 Days a week during normal visitation hours: (5:00 a.m. to 10:00 p.m. PST / 8:00 a.m. to 1:00 a.m. EST)
LIVE CHAT: You can use LIVE CHAT on iWebVisits Website. The Chat Box is at the bottom right corner of your screen.
EMAIL: You can email any questions you may have to: [email protected]
TELEPHONE: 775-434-8748. During peak times, you may need to get a call back.
What are the Rules for using iWebVisit at Solano County Holding Facility
All Remote Visitation sessions are reserved in advance, prepaid, and non-refundable.
All visitors are responsible for having working equipment and a strong internet connection. 
Unsuccessful visits due to your own equipment, browser, and internet issues cannot be credited.
If a visit is cancelled for any reason at least 24 hours in advance of the visit, you will automatically receive a prepaid code for future use. This code will be sent to your email.
If a visit is not cancelled at least 24 hours in advance you will NOT receive a prepaid code for future use.
After a visit is scheduled, the time of the visit cannot be changed.
If you miss a visit for any reason, no waiver code can be provided as the visit session was held for you whether you attended or not.
If you schedule a “Same-Day” visit and cancel or miss it for any reason, no waiver code can be provided as the visit session was held for you whether you attended or not.
If you are an attorney or clergy and want to schedule a ‘confidential visit’, you need to email pictures of your state-issued identification (and bar card for lawyers) to be granted confidential status. Please follow these directions.
**
If you experience any technical difficulties with your device, please contact iWebVisit at 775-434-8748 before, or during your visit. If you are using your mobile device for the visit, click on “hang up” and call them while your visit is happening.

Video Visitation - Information, Schedules, Duration and Cost

The actual visiting hours vary depending on the following factors:

First check to see if Solano County Holding Facility is even having at-jail visits.

Other Factors:

The day of the week.

Where the inmate is housed.

The inmate's sex.

Whether or not it is a Holiday.

Solano County Holding Facility currently allows 'remote visits' using iWebVisit Video Visitation.  Outgoing calls can be initiated from the detention facility without the need for advanced scheduling.

Approval for Visitation at Solano County Holding Facility

Solano County Holding Facility requires all visitors to be registered prior to their visiting an inmate, either at the jail or remotely.

Honesty, especially regarding past criminal convictions, probation, no-contact orders, etc., is important. These things will most likely show up on any background check – which if lied about when asked, will cause visits to be denied. 

How does iWebVisit video visitation work?

First, Sign Up Here.
Then complete both steps of the registration process
Add money to your account using your credit or debit card.
Then you schedule a visit.

Solano County Holding Facility At Home and Device Video Visitation

Solano County Holding Facility uses iWebVisit for Inmate Video Visitation. 

How can you contact iWebVisit if you are having any problems?

IWebVisit Visitor Support is available 7 days a week during the following hours:

7 Days a Week
8:00 AM to 1:00 AM EST

iWebVisit Customer Service: Call 314-764-2872, or toll free 844-394-6639.

iWebVisit Tutorials

iWebVisit Frequently Asked Questions

Who can visit inmates at Solano County Holding Facility

When visits are allowed at the jail, the Solano County Holding Facility staff will turn anyone away who is not dressed appropriately for a visit.

The best way to be sure the visit takes place is to dress as if you are meeting someone's grandmother for the first time, even if you are using remote video visitation

Wear clothes that are not revealing.

Don't wear see-through material.

Have all undergarments covered (males and females) and avoid a lot of cleavage.

Shorts and skirts should reach mid-thigh.

Sleeves should be at least half-way to your elbow.

The following types of clothing are also prohibited:

Clothing promoting gang affiliation.

Anything displaying drugs, weapons or profanity.

Clothing depicting anything obscene.

Failure to comply may result in your visit being terminated.

Solano County Holding Facility Visitation Dress Code

The Solano County Holding Facility staff reserves the right to turn anyone away who is not dressed appropriately for a visit.
The best way to be sure the visit takes place is to dress as if you are meeting someone's grandmother for the first time. 
Wear clothes that are not revealing.
Don't wear see-through material.
Have all undergarments covered (males and females) and avoid a lot of cleavage.
Shorts and skirts should reach mid-thigh.
Sleeves should be at least half-way to your elbow.

The following types of clothing are also prohibited:
Clothing promoting gang affiliation.
Anything displaying drugs, weapons or profanity.
Clothing depicting anything obscene.

Call 707-553-5201 to ask specific questions about the Solano County Holding Facility Visitation Dress Code guidelines or click here for complete instructions.

Visitation Tips and Guidelines

Quick Tips for the Best possible Video Visit!

It is highly recommended to schedule as far in advance as possible as visit slots can fill up quickly.

A strong Wi-Fi connection or a wired internet plug-in is always preferred over relying on cellular data.

Cellular data/hotspots are not always reliable enough for a good quality video visit. It is best not to rely on a cellular data network for a quality video session. Attempting to visit using a cellular data connection is at the visitor’s risk.

Ensure that you are using the latest version of Chrome browser and if applicable, the newest version of Android.

If you are using a Mobile device, close all other applications before starting your visit.

Always log in a few minutes early for your visit to test your camera and microphone. Some computers and mobile devices will ask you to “enable” or “allow” the camera and microphone separately.
 

Visits at the Jail

Jail visits are conducted in person behind plexi-glass or on a televised screen from another location.

Children must be accompanied by a parent or guardian and guardians must provide proof of their guardianship.

Leave all personal belongings, except for your state ID in your vehicle or in a locker (if one is provided).

Children must be monitored at all times or jail staff will end the visit early.

Call 707-553-5201 or click here to go to the jail's official website for additional Rules regarding Solano County Holding Facility visitation.

How to Deposit Money in an Inmate's Trust Account in Order to Purchase Prepaid Calling Cards or Phone Calling Time

To Deposit Money in an inmate's account follow these steps:

  • Create a ConnectNetwork account 
  • Select your inmate, and add to them to your account,
  • Deposit money into his or her commissary account.

**NOTE** GTL is in a transition merging into a new company called ViaPath Technologies.


Features:

  • Deposit options available 24 hours a day, 7 days a week via phone 877-650-4249, and online.
  • Mobile-friendly deposit options are available via their app.
  • Deposits and payments made through automated channels (ConnectNetwork Website, Mobile App, Toll Free Phone, or Kiosk at the jail) are transmitted to the facility within one business day.
  • Deposits that are mailed are processed the next business day after they are received by GTL.
  • Inmate can choose how to spend the funds you deposit.

All the information you need to understand depositing money into an inmate's trust fund, specifically for phone calls in Solano County, can be found on our Send Money Page.


 

How Do You Communicate with an Inmate in the Solano County Holding Facility by Phone

Follow these instructions on how to open an account with GTL Connect Network (aka Viapath Technologies)

  • Advance Pay - This phone account allows you to prepay so that your inmate can call you (and only you) whenever he/she wants and the cost of each call is deducted from your balance. You can even be notified by text when your balance gets low. You still have the option of accepting or rejecting each call.
  • Pin Debit  -  This option allows you to fund an inmate's commissary account and lets him pay for phone calls to you and others with the money. You will have no control over who your inmate calls.
  • Voicemail  -  You can leave a secure voicemail without having to contact the facility. When you call the local phone number for a facility offering Inmate Voicemail (call Customer Service at 877-650-4249 to get the local voicemail number for Solano County Holding Facility, you will be informed of the cost for leaving a message. To leave your message, simply select the inmate by ID number. Then, record your voicemail.

For full instructions on the Solano County Holding Facility Inmate Phone Syste, what the costs are, how it works, and tips and guidelines on rules, regulations and saving money on calls, check out our Send Money Page.


 

How to Deposit Money into an Inmate's Account in Solano County Holding Facility

To deposit money into the account of an inmate in Solano County, follow these instructions:

  • Create an account with Touchpay Services, a GTL company.
  • Select California.
  • Select Solano County Holding Facility
  • Enter the Inmate ID of your inmate.  This can be found by calling 707-553-5201 or by looking up the inmate's name in the Inmate Search link above.
  • Enter your billing information and send money.
  • You can also deposit cash using the kiosk at the Solano County Holding Facility

For all the information you need regarding making an inmate deposit, what it costs, how much you can send, how long it takes for your inmate to receive funds and more, check out our Send Money Page.


 

How to visit an inmate in Solano County California using Video Visitation or visiting an inmate at the jail

To visit an inmate in Solano County follow these steps:

  • In addition to visiting inmates at the jail, Solano County Holding Facility uses a video visitation service called iWebVisit.com.
  • In order to visit with your inmate online or at the Solano County Jail Video Kiosk, you must first register with iWebVisit.
  • Registering is free.
  • Next, select “Choose A Facility” and then select Solano County Holding Facility. This will become your “Default” facility each time you log in.
  • Next, Click “Schedule a Visit” and enter your inmate's name and inmate number.
  • Select either “Visit Now” or “Schedule Visit Later” and choose an available date and time.
  • After your visit payment is processed, you may begin visiting your inmate in Solano County at your scheduled time. 

Who do you contact if you are having any problems arranging the remote video visit of an inmate in Solano County?
Call iWebVisit support at 775-434-8748. They are available 7 Days a week (5:00 a.m. to 10:00 p.m. PST / 8:00 a.m. to 1:00 a.m. EST)

For full instructions on all the benefits of using IC Solutions to visit a Solano County inmate, visiting an inmate at the jail itself, rates, policies, rules, dress codes, bringing children, attorney and clergy visits and more, go to our official Visit Inmate Page. 


 

How to Send a Carepack Commissary Package Directly to an Inmate in Solano County

To send a commissary carepack (food, snacks and goods) directly to an inmate in Solano County Holding Facility follow these steps:

  • Register here to create an account with icaregifts for Solano County.
  • Choose California, then Solano County Holding Facility, and then the products you want shipped to them, and input your payment method. 
  • NOTE: There may be a limit on how much product you can send your inmate in Solano County at any one time.
  • There are a total of fourteen (14) pre-determined icaregift packs available to choose from. 
  • The gift packs for inmates in Solano County range in price from $10.49 for ten pre-stamped envelopes, 2 pens and a pad of writing paper, to $104.99 for a box of 85 snack and food items.

For all information, tips and available items for shipping Commissary packages to an inmate in Solano County Holding Facility, as well as sending money to the inmate so that they can purchase their own items, check out our Commissary Instructions Page for Solano County.


 

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