An inmate in the Adult Pre-Trial Facility can call you using one or more of the following three methods, however during booking the facility allows each offender at least one free call to a friend, family member or bond company.
1. If your phone service - usually your land line - accepts collect calls, then they can call you collect. Note: Mobile phones don't usually accept collect calls.
2. The Adult Pre-Trial Facility's commissary will sell your inmate a pre-paid calling card from ICSolutions that they can use to phone you or others.
3. The inmate can call you using credits or money that you or someone else purchases from ICSolutions. Call 888-506-8407 to get information on how to set this up by phone.
When your inmate is booked into Adult Pre-Trial Facility, they provide a list of a limited number of people that they will allow to visit them and make phone calls to. These must be approved by the facility first.
Further information, including cost, daily phone call limits and times of the day and evening when calls can be made, including a complete list of Frequently Asked Questions and Answers, is below.
Address:
36650 Road 112
Visalia, CA 93291
Phone:
559-735-1750
In order to communicate with your inmate by telephone you must register with IC Solutions and choose a 'type' of account.
There are two different types of phone accounts you can fund:
1. Prepaid Accounts - With a prepaid account the funds belong to you. You control whether the inmate uses the funds by either ‘accepting’ or ‘rejecting’ each call to you by your inmate.
2. Debit Telephone Accounts – With a Debit telephone account, the funds are transferred directly to your inmate. Your inmate can call any phone number unless it is blocked by Adult Pre-Trial Facility.
How it works:
1. First, you must register with IC Solutions:
2. Choose whether you are funding a Prepaid or a Debit account.
3. Follow the prompts for choosing Adult Pre-Trial Facility for a Debit account, or choosing an ‘inmate’ for a Prepaid account.
4. Make payment.
Prepaid Account - More Information
- One Prepaid account per inmate/phone number.
- Use Prepaid Accounts if you want to have the ability to leave voicemail messages for your inmate.
- Prepaid Accounts can be funded to allow for Remote Video Visits if they are available at the facility.
- Collect calls are allowed, but only to your landline. You will see the IC Solutions portion of the bill on your land line phone bill.
- Cost – IC Solutions shows the current per-minute rate for a Prepaid Account when you set one up. Rates can change.
- All phone calls are recorded.
- Refunds of unused funds will be refunded to you.
Debit Telephone Accounts – More Information
- Your Inmate controls the funds and can call any phone number not restricted by Adult Pre-Trial Facility.
- Cost – Ask IC Solutions for the current per-minute rate on a Debit Account. Rates can change.
- All phone calls are recorded.
- Refunds of unused funds are the property of your inmate.
Voicemail – More Information
- Voice mail messages cannot exceed 30 seconds in length.
- Voicemail messages can be left 24/7
- Your inmate will immediately be notified they have a message.
- Adult Pre-Trial Facility will provide you with its own Inmate Voicemail Number for this service.
IC Solutions Contact Information
Contact Information
Phone 888-506-8407 (available 24/7)
Online contact form
Mail-in Purchases
Please allow for a delay in the use of IC Solutions Phone services when using Mail-in purchases.
ICSolutions
Customer Service
2200 Danbury Street
San Antonio, TX 78217
When purchasing PREPAID phone services through a mail-in purchase, please be sure to include with your payment, your:
When purchasing DEBIT phone services through a mail-in purchase, (Western Union, cashier's check, or money order only) please be sure to include with your payment, your:
Once you have created and funded your account with IC Solutions, your inmate can start making calls immediately.
Can I call an inmate in the Adult Pre-Trial Facility?
Can I leave a message for an inmate in the Adult Pre-Trial Facility?
Can an inmate in the Adult Pre-Trial Facility call me?
Can an inmate in the Adult Pre-Trial Facility call their friends?
How much does it cost for an inmate in the Adult Pre-Trial Facility to call me?
What times are inmates in the Adult Pre-Trial Facility allowed to make phone calls?
How often can inmates in the Adult Pre-Trial Facility make phone calls?
What is the inmate telephone service for the Adult Pre-Trial Facility?
What are the phone companies that facilitate phone calls with jails and prisons?
Can an inmate text me from the phones in the Adult Pre-Trial Facility?
What is the most that an inmate in the Adult Pre-Trial Facility can spend on phone calls?
Do I need a credit card to purchase phone credits for an inmate in the Adult Pre-Trial Facility?
What is the difference between a phone call and a video call?
Can inmates in the Adult Pre-Trial Facility use their cell phone?
Is it illegal for an inmate to use a cell phone in the Adult Pre-Trial Facility?
No, you cannot call an inmate in the Adult Pre-Trial Facility. You can however call 559-735-1750 or search online, to see if your inmate is in custody.
When an offender is first arrested and is being booked into jail, they are allowed one or two free phone calls to notify friends or family of their situation.
The information for IC Solutions is located at the top of this page. If that information is missing, it is because the facility recently changed companies. However, you can get updated details by calling 559-735-1750.
It is rare that a jail (or prison) will accept messages for an inmate. Of all the thousands of jails in the United States there are probably less than one hundred that have a message line. Jails in the state of Minnesota are the one exception.
There are two other exceptions to this rule:
1. The Adult Pre-Trial Facility will accept a message if there is a family emergency such as a death in the family. In a case like this the message will be conveyed by a jail chaplain or someone that is very high ranking in leadership. Inmates are already under a lot of stress and emotion, and the staff realizes this. It is for this reason they will be very careful how they pass the message along and being watchful afterwards.
2. Rates and limits vary by jail; call the jail or the provider. It is done in the form of a voicemail from you. To see if the Adult Pre-Trial Facility offers that service call IC Solutions, with additional information found at the top of this page or call the jail at 559-735-1750.
Yes, an inmate in the Adult Pre-Trial Facility can call you:
3. The inmate can call you using credits or money that you or someone else purchase from the jail's inmate phone service. This information can be found at the top of this page.
If you can’t find this jail’s phone service - outlined above - it means that they may have recently changed it. Call the jail at 559-735-1750 to get the information you need.
Also, it is becoming standard that when an inmate is booked in jail, they must make a list of a limited number of people that they will allow to visit them and/or make phone calls to. If the Adult Pre-Trial Facility requires this, then you will have to be on their list to receive phone calls from your inmate.
Yes. If a person is on the inmate’s approved phone contact list and the inmate has funds on their prepaid card or IC Solutions phone service, there are no restrictions based on whether the person and inmate are related or not.
The only exception to that is if you, as the person who funds their IC Solutions inmate phone account, puts restrictions on the account, so that the account can only be used to communicate with you and not other people. This allows you and not the Adult Pre-Trial Facility to control who the inmate can speak with.
What a call costs depends on the jail’s phone provider, IC Solutions, and on the type of account you use. Check with IC Solutions for current rates.
In general, most of these companies are honest and trustworthy. The complete list can be found by scrolling down this page further.
There are independent companies that you can find and purchase phone time from that advertise low per-minute fees. They usually accomplish this by selling you blocks of time that you may never use, or they have exorbitant fees in other areas. Be a smart consumer and study these offers carefully.
In general, inmates in the Adult Pre-Trial Facility can make phone calls between the time when breakfast ends until ‘lights out’ at the end of the evening.
They will not allow phone calls to be made during meals, head counts, lockdowns or during shift changes.
Inmates who are workers (trustees), are on work release or have other responsibilities are also limited to when they can make phone calls, as their schedules take priority over personal time.
Ask the Adult Pre-Trial Facility during which hours inmates can make phone calls.
Ask the Adult Pre-Trial Facility whether it limits how often an inmate can make phone calls. Calls are also limited by how much money you are willing to give them to add IC Solutions phone time.
When and if there are limits, the limits never apply to phone time with their lawyer or legal matters related to their criminal court case.
Rates and limits vary by jail; call the jail or the provider.
Information about the IC Solutions inmate telephone service for this facility can be found at the top of this page. If the information is missing that means that the facility recently changed carriers and has not updated the information. In that case, call the jail at 559-735-1750 to get the answers to your questions.
Each of these phone companies provide similar services, and it is a very competitive industry due to the size of the market in which their customers are literally ‘captive’ in every sense of the word.
Amtel Phones
CIDNET
City Tele Coin
Correct Solutions Group
Correct Pay
Ctel
Gettingout
GTL
Homewav
ICSolutions
Inmate Canteen
Inmate Sales
NCIC
Paytel
Prodigy Solutions
Reliance
Securus
Smart Communications
Tiger
No. Inmates in the Adult Pre-Trial Facility cannot text from the phones, but more and more jails, including this one, are bringing in a GETTING OUT text service for inmates that can work from kiosks and tablets in their units. For more information, check out the email and text page.
Ask the Adult Pre-Trial Facility whether it limits how often an inmate can make phone calls. Calls are also limited by how much money you are willing to give them to add IC Solutions phone time.
Rates and limits vary by jail; call the jail or the provider.
Of the dozens of phone companies listed above that do business with the jails and prisons, there are only a few that have a way for you to use cash to purchase phone credits or phone time from them, usually in an ATM machine at check cashing outlets, and only a couple that have a way for you to fund an inmate phone account by mailing them a money order or cashier check.
If you don’t have a credit or debit card from a bank, you can always get a prepaid one at thousands of check cashing locations across the country.
The commissary may fund the inmate’s trust account with postal money orders, negating the need for having a credit or debit card altogether.
Call 559-735-1750 to see if the Adult Pre-Trial Facility’s commissary has prepaid phone cards or check out the commissary page.
A video call is no different than a video visit. It allows both the inmate and their approved contacts to see each other during the conversation. This is becoming the preferred method for inmates and their friends and family members to communicate, as it costs pretty much the same, as visual contact communicates on a different level than just the voice.
Jails and prisons that have the option of video calls and video visits also most likely have handheld tablets for inmate use. This gives the inmate the ability to communicate from their cell or a remote corner of the unit, which adds a level of privacy that a kiosk on the wall does not offer.
To see if Adult Pre-Trial Facility offers IC Solutions video calls, go to the Visitation page for information. If you can’t find it there, it may be because this facility recently changed companies, so you can call the jail at 559-735-1750 for details on how to arrange video calls.
No, they cannot use their cell phone.
Inmates have their cell phones taken from them when they are initially booked into jail and will not get them back until they are released, provided the phone is/was not kept by the arresting agency as evidence in a criminal investigation.
Cell phones are considered contraband and a security risk to a jail or prison. All communication: Written, spoken or video, other than an inmate’s communication with their lawyer, are monitored by the facility.
If an inmate is caught with a cell phone that has somehow been smuggled into a jail, the inmate will be charged with a crime. It is considered more serious than being caught with drugs, as a cell phone can be used to intimidate potential witnesses, arrange an escape or run a criminal enterprise outside of the jail’s walls.
It is unlikely that you can get charged with a crime for communicating with an inmate using a cell phone while incarcerated in the Adult Pre-Trial Facility.
That said, if it is found that you knowingly were doing it, you could have your visitation or IC Solutions phone privileges suspended, or even permanently terminated by the jail.
If you were involved in the smuggling of the phone, that is a criminal offense. It may also be a crime if you were adding ‘minutes’ onto a prepaid phone that you knew was smuggled into the jail and was being used for illegal purposes.
Adult Pre-Trial Facility contracts with GTL GettingOut, the same service that handles Inmate Phone Systems and Video Visitation, for sending secure messages and photos between you and your inmate.
If you are not already registered, do so here, or Log in.
Then use the Facility Finder to:
1. Select Adult Pre-Trial Facility,
2. Add your inmate to your list of contacts,
3. Add a credit or debit card to cover your costs.
How Messaging Works
Watch this video on how to send a message.
1. Messages can be up to 500 characters long, including punctuation. At the bottom of your message there is a 'character countdown' feature.
2. After you click the “CONTINUE” button, you can review the cost to send your message to your inmate. You can also attach credits for your inmate to reply to your message. Be sure to accept the Terms and Conditions and click the “SEND” button for your message to be successfully delivered to your inmate.
How Uploading Photos Works
Watch this video on how to upload a photo.
1. Select the Photos Tab.
2. Select “Take New Photo” or “Upload New Photo”.
3. Take a new photo with your webcam, or select "Choose File" to upload a photo from your computer.
4. Give your photo a Title or add it to the "Gallery" of your choice.
5. Select the "Share" button.
6. Select your inmate(s) and then select "Share".
7. Once the photo is approved, it will be shared with your inmate(s).
Customer Service Questions
'Online' Contact Form, or
Call 866-516-0115
Many jails and prisons restrict the amount of time that an inmate can use the phone by placing daily and monthly limits, so try to pace yourself and not use up all your time at the beginning of the month.
Jails limit an inmate's phone time to certain hours of the day, so it is important you keep a regular schedule that works for both you and your inmate.
If your inmate does not call you during the time you both have scheduled, don't panic. There are often long lines for phone use. When a jail is on lockdown due to a fight or other security issue they do not allow the phones to be used.
Phones are the only way for an inmate to hear your voice and temporarily 'escape' the loneliness of incarceration, so use your time well. Arguing about anything will leave you both feeling empty and guilty, so avoid it at all costs.
All phone conversations are recorded. Whatever you talk about, can and will be used against your inmate in court. Never discuss their pending criminal case!
Also, be warned that some phone providers are collecting voice prints for a database which law enforcement agencies are building.
Sign up with IC Solutions to connect with your inmate at Adult Pre-Trial Facility by clicking the banner below.