El Paso County Jail, CO Video Visitation

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El Paso County Jail

Address:
2739 East Las Vegas
Colorado Springs, CO 80906
Phone:
719-390-2000

El Paso County Jail - Remote Video Visitation with your Inmate

El Paso County Jail uses GettingOut for their Remote Video Visitation and/or Visit Scheduling.

There are three ways to remotely visit your inmate:
1. Using the GettingOut/GTL Kiosk at the jail.
2. Using your computer from home.
3. Using your phone on the GettingOut or GTL apps.

How it Works with GettingOut
1. Register an account.
2. Select El Paso County Jail
3. Choose either an INMATE ACCOUNT or FRIENDS & FAMILY ACCOUNT.

**NOTE** Friends and Family must have funds in their "Friends & Family Account" to respond to inmate messages.
If you deposit money online in the INMATE ACCOUNT, than they have the freedom to spend the money on visits or phone calls to anyone, or any other communications services available at El Paso County Jail.
With the FRIENDS & FAMILY ACCOUNT, you control all communication services such as phone calls, video visits and messaging. Your inmate can only call the phone number you want.

4. You will then receive prompts to validate both your identity and phone number .
5. Again, choose your inmate's facility, then type their name and select your inmate.

GettingOut will then guide you through the steps needed to arrange your remote visit.

Customer Service for GettingOut
If you have any questions, you can call them at 866-516-0115.
GettingOut online contact form
Frequently Asked Questions
The GettingOut App is available on Google Play and Apple Store.

El Paso County Jail
ON-SITE (at the jail) INMATE VISITATION

Visits must be scheduled at least 48 hours in advance.
All video visits must be scheduled during the inmate’s unlocked time. You can call the Video Visitation Center during business hours to get this information. You may also telephone the Video Visitation Center and schedule by phone. Call 719-390-2000 or the Visitation desk at 719-390-2373.
On-site visitors will be limited to 2 visits per day or 4 per week.
Visits are approximately 30 minutes in length.
If you arrive late for your visit, you will be allowed the balance of the scheduled visit. The time on the visit will not be adjusted.
Arrive at least 5-10 minutes prior to your scheduled visit.
The 'week' begins with Sunday and ends with Saturday.

DAY	TIME
SUNDAY	8:00AM-1:45PM 4:00PM-9:00PM
MONDAY	8:00AM-1:45PM 4:00PM-9:00PM
TUESDAY	8:00AM-1:45PM 4:00PM-9:00PM
WEDNESDAY	8:00AM-1:45PM 4:00PM-9:00PM
THURSDAY	8:00AM-1:45PM 4:00PM-9:00PM
FRIDAY	8:00AM-1:45PM 4:00PM-9:00PM
SATURDAY	8:00AM-1:45PM 4:00PM-9:00PM

El Paso County Jail
OFF-SITE (at home) INMATE VISITATION

Visits must be scheduled at least 48 hours in advance.
All video visits must be scheduled during the inmate’s unlocked time. You can call the Video Visitation Center during business hours to get this information. You may also telephone the Video Visitation Center and schedule by phone. Call 719-390-2000 or the Visitation desk at 719-390-2373.
Off-site visitors ARE allowed unlimited visits.
Visits are approximately 30 minutes in length.
If you arrive late for your visit, you will be allowed the balance of the scheduled visit. The time on the visit will not be adjusted.
Arrive at least 5-10 minutes prior to your scheduled visit.
The 'week' begins with Sunday and ends with Saturday.

DAY	TIME
SUNDAY	8:00AM-1:00PM 4:00PM-8:00PM
MONDAY	8:00AM-1:00PM 4:00PM-8:00PM
TUESDAY	8:00AM-1:00PM 4:00PM-8:00PM
WEDNESDAY	8:00AM-1:00PM 4:00PM-8:00PM
THURSDAY	8:00AM-1:00PM 4:00PM-8:00PM
FRIDAY	8:00AM-1:00PM 4:00PM-8:00PM
SATURDAY	8:00AM-1:00PM 4:00PM-8:00PM

Inmates are limited by the following amount of visitations allowed a day/week per ward:

A1- 4 a week
A2- 1 a week
A3- 2 a week
B1-1 a week
B2- 4 a week
B3- 4 a week
B4- 1 a week unless MH they may get 2 a day
C1- 4 a week
C2- 6 a week
D1- 2 a week
D2 4 a week
Tower Wards are 2 a day/6 per week
Disciplinary Lockdown Inmates do not get any visits

What is a video visit?

Video visitation, also known as remote visitation, is quickly becoming the preferred method for visiting an inmate in jail or prison for the following reasons:

•   It requires little to no staff, versus the staff required to move inmates to and from the visit and watch over the visit. It saves the El Paso County Jail money.
•   It removes any opportunity for contraband (drugs) to enter the facility.
•   It can become a profit center for the facility, given that the revenue generated by visits is shared with the jail.
•   While inmates prefer to see family and friends in person, video visitation allows them to visit with them more often, and on a whim.
•   Video visitation gives the inmates and their visitors the feeling of more privacy.

Video visitation from the perspective of the visitor allows them to visit from their home, their car, at work, and even allows them to take their device to a family or religious gathering. It allows them to give their inmate the feeling of belonging and not being forgotten.

Video visitation can take place on a computer, a tablet or a phone.

Video visitation saves time. Instead of spending hours driving to the jail, checking in, filling out paperwork, potentially being searched, waiting, and then having a 15–30-minute visit, if it isn’t cancelled at the last minute, the visit can be done from anywhere during a short break in the visitor’s day.

If the visitor does not have access to a phone or computer, they can make an appointment ahead of time and use terminals in the lobby of the jail.

You must also be on the inmate's approved list, even for a video visit.

What are the companies that work with the jails and prisons that allow video visits?

There are several different companies that contract with all the jails and prisons that allow video visitation:

These are the companies in alphabetical order:

CIDNET
City Tele Coin
Correct Solutions Group
Correct Pay
Ctel
Gettingout
GTL
Homewav
IC Solutions
Inmate Canteen
Inmate Sales
iwebvisits
JailATM
Jpay
Gettingintouch (netvisit)
NCIC
Prodigy Sales
Reliance
Securus
Smart Communications
Tiger Services
Visitel
In addition, some jails use Microsoft Meeting and Zoom.

Depositing Money for Communicating with an Inmate

How to Make a Deposit for Phone, Email or Visitation using GettingOut.com

El Paso County Jail uses GettingOut for some or all of its communication services with an inmate.

If you want to deposit money using this company for your use or your inmate's account, there are four ways to do it:

Online - They accept all major credit cards including Visa, MasterCard, Discover and American Express.
At the El Paso County Jail using the kiosk in the jail lobby - (cash, debit or credit card) NOTE - El Paso County Jail may require identity verification so bring your driver’s license or some other form of ID.
By phone by calling 866-516-0115 - They have bi-lingual operators are standing by 24 hours 7 days a week to assist you with your deposit. Major credit cards accepted are Visa, MasterCard, Discover and American Express.
By using their app, either Android or iphone. - All credit cards mentioned above are accepted.

For all the information you need to know, including tips, guidelines and warnings about depositing money in a El Paso County Jail inmate's account for communication services, check out our Send Money page.

El Paso County Jail Inmate Mail Guidelines

Postcards
The El Paso County Jail allows inmates to receive pre-metered postcards like the type purchased from the post office. They may also allow certain photo postcards as long as they have not been tampered with or contain images that may be considered to be obscene or violent in nature.

Envelopes
The El Paso County Jail also allows envelopes to be mailed to inmates.

Postcards and envelopes MUST be mailed to the following address:
Inmate's Full Name & Admit/Booking Number
El Paso County Sheriff’s Office
P.O. Box 247
Phoenix, MD 21131

Legal Mail

Send all legal Mail to this Address:
Inmate's Full Name & Admit/Booking Number
El Paso County Jail
2739 E. Las Vegas St.
Colorado Springs, CO 80906-1522

Newspapers
Local or national newspapers may also be mailed to the inmate as long as they are mailed directly from the newspaper publisher.

Magazines
News, special interest or sports magazines may also be mailed to an inmate as long as they are shipped directly from the publisher. Any magazines that contain profanity, weapons, pornography or other content that is adult in nature will be confiscated by the jail staff and will NOT be delivered to the inmate.

Books
The El Paso County Jail allows books to be mailed directly to the jail from a reputable source such as Amazon, Barnes & Noble or Books-A-Million. You can order them directly from your computer and have them shipped to the inmate at the address below.
Books must NOT contain images or content that are considered excessively violent, pornographic or obscene. Any book that does not meet the El Paso County Jail standards will be disposed of. No more than three books may be shipped at any one time.
Hard cover books will not be accepted by the jail due to their potential to be used as a weapon.

All newspapers, magazines and books are to be shipped to:
Inmate's Full Name & Admit/Booking Number
El Paso County Jail
2739 E. Las Vegas St.
Colorado Springs, CO 80906-1522

How Do You Communicate with an Inmate in the El Paso County Jail by Phone

Follow these instructions on how to open an account with GTL Connect Network (aka Viapath Technologies)

Advance Pay - This phone account allows you to prepay so that your inmate can call you (and only you) whenever he/she wants and the cost of each call is deducted from your balance. You can even be notified by text when your balance gets low. You still have the option of accepting or rejecting each call.
Pin Debit - This option allows you to fund an inmate's commissary account and lets him pay for phone calls to you and others with the money. You will have no control over who your inmate calls.
Voicemail - You can leave a secure voicemail without having to contact the facility. When you call the local phone number for a facility offering Inmate Voicemail (call Customer Service at 877-650-4249 to get the local voicemail number for El Paso County Jail, you will be informed of the cost for leaving a message. To leave your message, simply select the inmate by ID number. Then, record your voicemail.

For full instructions on the El Paso County Jail Inmate Phone System, what the costs are, how it works, and tips and guidelines on rules, regulations and saving money on calls, check out our Inmate Phones Page.

How Inmates Can Use a Tablet to Access Services at El Paso County Jail

To find out how to get access to a tablet for inmate read the following:

1. First, Register or Sign In to GettingOut/GTL

2. Purchase the services you want for your El Paso County Jail inmate.
3. All inmates have free access to the tablets to read their letters from family & friends, but there are many other services available to keep your inmate busy while incarcerated... such as Games, Books, Music and Movies. These other services come with fees that you can pay for when you pay for phone service.

To learn more about Tablet Rentals for inmates, including the cost, all the services available and everything else you need to know, check out our Tablet Rental Page.

How Do You Visit an Inmate in El Paso County Jail?

To visit an inmate in El Paso County, whether by video or in person 'at the jail', follow these steps:

Other than 'at the jail' visits between you and your inmate, which is explained and outlined in detail on our Visit Inmate Page, El Paso County remote video inmate visitation can be done using the services of GettingOut.

There are three ways to remotely visit your inmate in El Paso County Jail:
1. Using the GettingOut Kiosk at the jail.
2. Using your computer from home.
3. Using your phone on the GettingOut apps.

To remotely visit an inmate in El Paso County follow these steps:
1. Start by confirming that El Paso County Jail's Video Visitation is working correctly by looking up El Paso County here.
2. The next step is to create an account here for GettingOut.
3. Then add funds to your account.
4. Last, select El Paso County Jail, and then the inmate you wish to communicate with.

Other El Paso County Services provided by GettingOut:
- Phone Calls & Voicemail
- Email, Photo & Video Sharing
- Inmate Tablet Rental
- Deposits

Customer Service
If you have any questions about the El Paso County Jail Visitation Services you can call them at 866-516-0115.
Frequently Asked Questions

* All the information you need to have complete knowledge about inmate visitation; policies, rules, fees, schedules, tips, dress codes, and children, lawyers and clergy visitation in El Paso County, can be found on our Visit Inmate Page.

El Paso County Jail Phone: 719-390-2000

How to Send a Carepack Commissary Package Directly to an Inmate in El Paso County

To send a commissary carepack (food, snacks and goods) directly to an inmate in El Paso County Jail follow these steps:

Select Colorado, then select El Paso County Jail, and then select the 'Send a Package Order' option.
Register and create an account with Access Securepak, for El Paso County.
Choose the inmate and the products you want shipped to them, and input your payment method.
NOTE: There may be a limit on how much product you can send your inmate in El Paso County at any one time.

For all information, tips and available items for shipping Commissary packages to an inmate in El Paso County Jail check out our Commissary Instructions Page for El Paso County.

How to Send Money to an Inmate in El Paso County

To send commissary money to an inmate in El Paso County Jail follow these steps:

Register with Access Corrections by creating an account.
Select Colorado, then select El Paso County Jail, and then the inmate you want to send money to.
Choose the amount of money you want to send, and input your payment method.