Grand County Detention Facility Photos & Videos

How to Have Remote Video Visits with an Inmate in Grand County

To register and sign up for a remote visitation account with Inmate Canteen to communicate with your Grand County Detention Facility inmate, follow the instructions below:

• Register and create an account with your Grand County inmate using Inmate Canteen.
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• Inmate Canteen has excellent quality video visits between your home device and a video terminal in the inmate's housing area at Grand County Detention Facility.
• You can also send and receive secure messages and use them to make and receive phone calls with your Grand County inmate.
• This is a fee based service.

Instructions for Inmate Video Visitation:
- Register or Log in to your account
- Select Grand County Detention Facility and the inmate you wish to visit.
- Select the "Video Visit an Inmate" option
- Follow the prompts on screen to schedule the visit.

For all the information you need to know, including instructions, policies, tips and solutions to possible issues regarding visiting with an inmate (both at the jail and remotely) in Grand County, visit our full page guide. 

NOTE: All video visits are recorded and stored. Whatever you talk about, can and will be used against your inmate in court. Never discuss their pending criminal case!
Also, be warned that some video visits providers are collecting voice prints for a database which law enforcement agencies are building.

How Do Inmates in Grand County Detention Facility Make Phone Calls?

To receive phone calls from inmates in Grand County, or to assist them in making phone calls to other people, follow these steps:

• Grand County Detention Facility uses the services of Inmate Canteen.
• Register online, or log in if you already have an account with them. (Note: Chrome works best with this website)
• Services for Grand County inmates and their families and friends include Collect Calling, PIN Debits or Purchasing Calling Cards.

Instructions on Purchasing Calling Cards or setting up to receive calls from an inmate:

• Register or Log in to your account
• Select Colorado, then Grand County Detention Facility, then the inmate you wish to purchase a phone card or calling time for.
• Select the "Purchase Phone Card for an Inmate" option.
• Follow the prompts on screen to purchase the phone card for your inmate in Grand County.

For all the information regarding phone calls with Grand County inmates; rules, policies, phone calling times, limits and more visit our Inmate Phone Page.

How to Send a Carepack Commissary Package Directly to an Inmate in Grand County

To send a commissary carepack (food, snacks and goods) directly to an inmate in Grand County Detention Facility follow these steps:

• Register to create an account, or Log in to your account at Inmate Canteen if you already have one.
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• Select Colorado, then Grand County Detention Facility, and then the inmate you wish to purchase commissary items for.
• Select the "Purchase Commissary Items" option.
• Follow the prompts on screen to purchase items for an inmate.
• Maximum spend is $125.00.
• NOTE: Grand County Detention Facility may at times only allow online deposits for your inmate to purchase their own commissary locally. 

For all information, tips and to see the hundreds of available items for shipping Commissary packages to an inmate in Grand County Detention Facility, or to see how deposit money so that your inmate can purchase their own commissary, check out our Commissary Instructions Page for Grand County.

How to Send a Secure Email Message to an Inmate in Grand County

To send a secure email message to an inmate in Grand County Detention Facility follow these steps:

• Register with Inmate Canteen to create an account or log in if you already have one.
• Select Colorado, then select Grand County Detention Facility, and then the inmate you want to send your message to.
• Add money to your account.
• Verify your email.
• Send message.
• NOTE: All messages between you and your Grand County inmate will be permanently recorded and seen by the staff and could be used against your inmate in court.

For all information on how to Text/Email an Inmate in Grand County Detention Facility, the costs, rules, policies and more check out our Secure Messaging Guide for Grand County.

How Does an Inmate Make Phone Calls in Grand County Detention Facility?

To receive phone calls from an inmate in Grand County follow these instructions:

Grand County Detention Facility uses the services of NCIC for inmate phone calling. It is called a ‘friends & family account”.

In order to receive phone calls from your inmate, you need to do the following:

• Register here, or by phone 800-943-2189
• Choose Colorado.
• Choose Grand County Detention Facility
• Select your Inmate.
• Enter the phone number your Inmate will be calling.
• Fund your Account. ($10-$100 at a time)

NOTE:
1.   You cannot receive any calls to your phone number from your inmate until both you and your phone number are registered.
2.  When you do receive a call, the number you will view on your phone from the incoming call is: 800-943-2189.
3.  When allowed by Grand County Detention Facility, families can also leave secure voicemails for inmates to listen to.

Fees

• Adding funds to your account - $3.00 
• Cost of phone call of a Prepaid Collect Account - $0.21 per minute
• Cost of an interstate (ex. Colorado to a different state) phone call NOT Prepaid - $0.25 per minute
• Cost of an intrastate (ex. Colorado to Colorado) phone call NOT Prepaid - $0.25 per minute
• Cost if you set up your account (or fund it) by phone using a live agent, you will be charged a one-time fee of $5.95.

NCIC Customer Service
Phone - 800-943-2189 or 903-247-0069
Email – [email protected]
Full list of participating jails.

For all the information regarding phone calls with Grand County inmates; rules, policies, phone calling times, fees, limits and more visit our Inmate Phone Page.