Palm Beach West Detention Center Remote Inmate Video Visits

Palm Beach West Detention Center

Address:
38811 James Wheeler Way
Belle Glade, FL 33430
Phone:
561-712-2971

Remote Visitation with an Inmate at the Palm Beach West Detention Center

Palm Beach West Detention Center offers Video Visitation for Inmates using the Services of GTL, aka ViaPath Techologies

In order to schedule and then visit an inmate using GTL you need to first register with GTL.

Next Steps:

• Register yourself and all visitors.
• Select Palm Beach West Detention Center
• Select your inmate.
• Schedule your preferred time for the visit.

For at-home video visits: Sign in to the visitation scheduling site 15 minutes prior to your scheduled visit. Test your connection, and follow the steps to start your visit.
For on-site video visits: Arrive at the facility at least 15 minutes prior to check-in. A valid photo ID is required. 

All your questions can be answered after you register, at the Frequently Asked Questions page, or call 855-208-7349 during the following hours:
6AM – 4PM MST Monday – Friday, or 
7AM – 4PM MST Saturday – Sunday

Costs for Visits are subject to change but generally run less than $10.00 for a 30 minute visit.
Payment can be made with Visa, Mastercard debit, credit or gift cards.

Palm Beach West Detention Center Inmate Visitation Schedule 

(Whether the visit is a video visit from home, or a visit at one of the two Palm Beach County locations, you must first register online.)

Visitation locations:

Central Video Visitation Center
9620 Weisman Way (Also known as Process Drive)
West Palm Beach, FL 33411
561-242-5850

West County Video Visitation Center
 2890 State Road 15
Belle Glade, FL 33430
561-992-1250

• You must be checked in at least 15 minutes prior to the start of the visit or you will be considered late. No late entry will be permitted. 
• A maximum of three (3) visitors per visit, children count toward the total number of visitors.
• Visits must be scheduled 1 to 7 days in advance. NO same day visits may be scheduled.
• If you are a “No Show” to three scheduled visits, you will be restricted from visiting for two (2) visiting weeks.
• All adult visitors MUST present a Government issued VALID State ID or Driver’s License before each visit.
• If you are high or drunk, no visit.
• Items allowed into visits?... keys and wallet. Nothing else.
• Visitors with small children will be permitted to bring in one baby bottle, and one blanket per child.
• CHILDREN: All Minors MUST have a visitor’s ID number and MUST be added on the visit. An original birth certificate and legal guardianship paperwork is required before a minor visits. No school age children will be allowed to visit during school hours. This includes home schooled students.

What is a video visit?

Video visitation, also known as remote visitation, is quickly becoming the preferred method for visiting an inmate in jail or prison for the following reasons:

•    It requires little to no staff, versus the staff required to move inmates to and from the visit and watch over the visit. It saves the Palm Beach West Detention Center money.
•    It removes any opportunity for contraband (drugs) to enter the facility.
•    It can become a profit center for the facility, given that the revenue generated by visits is shared with the jail.
•    While inmates prefer to see family and friends in person, video visitation allows them to visit with them more often, and on a whim.
•    Video visitation gives the inmates and their visitors the feeling of more privacy.

Video visitation from the perspective of the visitor allows them to visit from their home, their car, at work, and even allows them to take their device to a family or religious gathering. It allows them to give their inmate the feeling of belonging and not being forgotten.

Video visitation can take place on a computer, a tablet or a phone. 

Video visitation saves time. Instead of spending hours driving to the jail, checking in, filling out paperwork, potentially being searched, waiting, and then having a 15–30-minute visit, if it isn’t cancelled at the last minute, the visit can be done from anywhere during a short break in the visitor’s day.

If the visitor does not have access to a phone or computer, they can make an appointment ahead of time and use terminals in the lobby of the jail.

You must also be on the inmate's approved list, even for a video visit.

What are the companies that work with the jails and prisons that allow video visits?

There are several different companies that contract with all the jails and prisons that allow video visitation:

These are the companies in alphabetical order:

CIDNET
City Tele Coin
Correct Solutions Group
Correct Pay
Ctel
Gettingout
GTL
Homewav
IC Solutions
Inmate Canteen
Inmate Sales
iwebvisits
JailATM
Jpay
Gettingintouch (netvisit)
NCIC
Prodigy Sales
Reliance
Securus
Smart Communications
Tiger Services
Visitel
In addition, some jails use Microsoft Meeting and Zoom.

Visitation Options, Hours, Schedules & Rules

Visitation times and schedules for remote visitation with an inmate at Palm Beach West Detention Center with GTL are available to you after logging in and selecting the inmate you wish to visit with.

* Visitation schedules are subject to change.
* The actual visiting hours vary depending on the following factors:

• Whether or not there are restrictions in place due to COVID or other factors such as security issues.
• The day of the week.
• Where the inmate is housed.
• The inmate's sex.
• Whether or not it is a Holiday.

* Each inmate is allowed one or two visits (or unlimited visits!), ranging from 15 minutes to one hour in length each week.
* Inmates with special privileges may be allowed additional visits.
* If you are visiting from another state or traveling a great distance, Palm Beach West Detention Center may allow you an extended visitation. Call 561-712-2971 to ask for special consideration.
* Call 561-712-2971 to ask about normal visiting hours at the jail, and procedures for scheduling a visit other than video visitation.