Polk County Jail

Search for an Inmate in Polk County

Polk County Jail Information

The Polk County Jail is a 1500 bed jail in the city of Des Moines, Polk County, Iowa. You can call them 24 hours a day for inmate information at 515-323-5400.

Offenders arrested for misdemeanors and felonies in this county are brought here for booking and processing, and if their crime requires it, are incarcerated until they are either bonded out, are released from custody on their own recognizance, or are ordered to remain in custody until the disposition of their trial.

You can also use the inmate search tool to see this facility's roster of those who have been arrested and are still in custody.

Those who are found guilty and sentenced to a term of less than one year, will do their time in this county. Those sentenced to longer terms will be sent to either the Iowa State Prison System or the Federal Bureau of Prisons.

This page provides information on how to search for an inmate in the official jail roster, or by calling the facility at 515-323-5400, directions to the facility, and inmate services such as the visitation schedule and policies, funding an inmate's account, mailing them a letter, receiving phone calls from an inmate, voicemail, emailing and texting, tablet rentals, bail bond instructions, and commissary purchases.

It's always a good idea to find out and save the inmate's jail ID number or booking number as you may need this for sending mail or other communication needs. If you can't locate it online, you can call the Polk County Jail at 515-323-5400 to get it.

Phone: 515-323-5400

Physical Address:
1985 NE 51st Place
Des Moines, IA 50313

Mailing Address (personal mail):
(Inmate's Complete Name)
Polk County Jail
1985 - NE 51st Place
Des Moines, IA 50313-2517

Mailing Address (legal mail or subscriptions):
(Inmate's Complete Name)
Polk County Jail
1985 - NE 51st Place
Des Moines, IA 50313-2517

Other Jails and Prisons

How Do You Find Someone in the Polk County Jail?

To search for an inmate in the Polk County Jail, review their criminal charges, the amount of their bond, when they can get visits, or even view their mugshot, go to the Official Jail Inmate Roster, or call the jail at 515-323-5400 for the information you are looking for. You can also look up an offender's criminal court case and docket schedule online for Polk County and any other county in Iowa.

Polk County Jail Inmate Search

The Polk County Jail maintains an average of 1500 offenders in custody on any given day. The Polk County Jail has a monthly turnover of 40% of their inmate population, another 30% turnover every 90 days, another 20% every six months, and approximately 10% stay incarcerated between six and twelve months. Every year Polk County law enforcement agencies arrest and detain approximately 30,660 offenders.

The following charts of Polk County inmate population demographics are updated daily. The information shown is for today. For research purposes we have broken down the inmates by sex, age, ethnicity, and criminal charges.

The information is compiled from the Polk County Corrections Department, the state of Iowa Department of Corrections, as well as the United States Department of Justice and Census Bureau records. It represents every person in custody in Polk County.

For complete information on how to get directions, bond, visit, mail, send and receive email and texts, receive phone calls, and send money or commissary to an inmate, find arrest information for Polk County and other counties surrounding this one, scroll down this page. We have a section for each.

We also provide photos of the jail that we have collected over the years.

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About the Polk County Jail

Within Polk County all detainees will be taken to Polk County Jail, which has a capacity of 1500 with an area prepared for expansion as needed to 2500.

As the population of the county continues to expand, it is anticipated that their detention needs may also increase, so the possibility of expansion has already been anticipated and prepared for.

Once the booking process has been completed all detainees are provided with time for a phone call to family, an attorney, or their employer.

If you have questions about the presence of a loved one, providing bail, or visitation, the office can be contacted at 515-323-5400.

A full commercial kitchen supplies all meals for the residents, while laundry facilities ensure each has access to clean clothes and bedding, and a medical unit to provide full medical care for all residents.

While many programs are available, the Polk County Jail has a focused program for substance abuse that is intended to reduce recidivism. One portion of this program is also provided to those with smaller offenses as an alternative to incarceration to try and deter them from the detention program.

Mail for inmates is sent to the facility at:

(Inmate's Complete Name)
Polk County Jail
1985 - NE 51st Place
Des Moines, IA 50313-2517

... where it is then checked for contraband before being given to the resident, and anything illegal will be removed.

Phones in common areas can make outgoing phone calls during the day with limitations during meals, and no incoming calls accepted.

Visits are provided Sunday through Thursday onsite, 8:30am-10:30am every day and 12:30pm-2:30 Sunday with 1pm-2:30pm on Monday through Thursday. Remote visits are scheduled online and are available every day of the week 8:30am-10:30am, 12pm-3pm, 4pm-4:30pm, and 6pm-9:30pm.

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Recent Bookings & Arrests

How do I find out if someone has been arrested and booked into the Polk County Jail?

To find out if someone you know has been recently arrested and booked into the Polk County Jail, call the jail’s booking line at 515-323-5400.

There may be an automated method of looking them up by their name over the phone, or you may be directed to speak to someone at the jail. Sometimes the jail staff may ask you the offender’s date of birth to ensure privacy of the offender’s status.

Keep in mind that after an arrest, the information on an offender may not be publicly available for several hours.

If you don’t want to check up on an offender by calling the jail, you can also try looking up people recently booked online.

Polk County Jail Booking Roster

What happens during booking in Polk County?

After being arrested and taken into custody, and after being read their Miranda Rights, an offender will next be transported to the local police or department or the Sheriff’s Department in Polk County for booking.

Booking is very involved and requires multiple steps in the process, however, keep in mind that most attorneys will advise that an offender remain silent and not offer any additional information about the crime they have been arrested for because anything they do say may be recorded and may very well be used against them in court.

What is the booking process like at the Polk County Jail?

Booking includes having their photo (mugshot) and fingerprints taken, as well as being asked a lot of questions about their personal history and state of mind. If it’s a serious felony, their DNA may also be taken. They will also be checked for warrants in Polk County and other Iowa and USA jurisdictions.

If the offender was arrested for a DUI offense, and has refused a breathalyzer test, they may also be forced to have blood drawn by a doctor or nurse.

It is also very likely that the offender will undergo a humiliating full body search while in the nude. This includes bending over, spreading their cheeks in the direction of an officer, and coughing. They will also be walked through a metal detector or x-ray machine, like those used at an airport.

What kind of questions are asked during booking?

The arresting jurisdiction will ask about gang affiliations, tattoos, medical conditions, prescribed medication they are taking, recreational drugs they are on or addicted to, allergies, if they are suicidal, and other relevant information that will help with determining their cell assignment and special needs.

What happens to an offender’s personal property during booking?

During the arrest and booking process an offender will also have all their personal property confiscated and held for either their release from jail, or with the offender’s approval, released to a friend or family member.

Personal property includes the clothing they are wearing, money, wallets, purses, cell phones, jewelry, body rings, earrings, watches, and even glasses if they are deemed a security risk. If they are allowed to keep their shoes or sneakers, the laces are removed.

What happens after booking?

At this point the offender will be allowed to make a free phone call to a person of their choice to notify them of their arrest, and/or arrange a bond or bail for their release.

If the offender is being detained and housed while awaiting arraignment, the Polk County Jail will provide a jail garment and slip-on shoes, a blanket, sheets, soap, toothbrush, toothpaste, and a towel.

Often, before they are dressed in the jail outfit and brought to their housing location, they will be forced to take a shower and undergo a disinfectant treatment for body and hair lice, scabies or other pests that may be residing on their person.

How long does the Polk County Jail Booking process take?

Booking can take anywhere from an hour to 24 hours or more. It all depends on the number of people that are awaiting processing, the number of staff on duty at the time, and the behavior of the offender.

If the offender is heavily intoxicated and/or violent, the Booking Officer may decide to stick the offender in a holding cell for several hours until they become more manageable.

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Directions / Map to the Polk County Jail
Inmate Bail and Bonding

What is Bail?

Bail is what the arrested in Polk County must pay or do to stay out of jail until the first court appearance. 

The agreement to bail acts as a promise that the arrested will return to court for court dates and trial. Bail usually refers to a dollar amount, but bail can also mean something that has to be done, or a condition such as reporting to an officer of the court, a curfew, restraining orders or attending a treatment program. 

Bail is usually a significant enough amount of money and/or condition that the person will be negatively impacted and has incentive to return to court and not flee. A flight risk usually means that the person would flee the area, and not necessary that they are going to take an airplane. 

If a judge in Polk County feels that the arrested will return to court for further proceedings, the arrested could be released under a conditional release without needing to pay bail money. This is called Released on Own Recognizance, or ROR.  

Conditions for ROR might be to obey all court orders and laws, maintain contact with the lawyer, report changes in residence or have no contact with the victim. Family support will show the court that there are people who will make sure that the defendant makes it to court. 

If the judge or bail schedule determines that the defendant would be a danger to the public if they were released, bail can be denied, and the person will be detained in the Polk County Jail until the case is resolved or goes to trial. 

Bail can be denied if the defendant did not comply with bail conditions from a previous arrest. Bail is usually denied in cases of violent offenses. 

What is the difference between Bail and Bond?

Bail and bond are used interchangeably to mean the same thing but technically, they are different. The bail is the amount to be paid and a bond is a signed document promising payment of the bail amount with certain conditions. Think of a bond as a loan to pay for the bail.  

The bond payment is always written to the court in your municipality, Polk County or district directly and does not go through the defendant. Chances of obtaining a bond from a bond company or clerk of court are better if family is involved.  

The thought of being in jail can cause the arrested to panic and try to secure a bond immediately.

DO NOT panic and take the time to understand all the options.  

More courts are now trying to work with defendants to make bail work and might provide non-monetary options or even reduce the bail.  

Payments to a bond company are not refundable. It is a long process to get back property title or money that was given to the clerk of court or bondsperson to secure the bond. This could put your loved ones into a difficult financial situation. 

Another reason not to unnecessarily rush into securing a bond is that if the court notes that you came up with the money to pay a bond company, they may assume you have resources to pay a defense attorney and decline public defense.  

On the other hand, as anyone who has ever been involved in their criminal defense understands, fighting your case while ‘out on the streets’ gives you a much better chance of either winning, or getting a more favorable sentence.  

What are the different types of bonds in Polk County?

Based on a review of information from the arrest, the judge or bail officer will determine and notify the accused of which types of bonds are available to them.

To describe the types of bonds, let’s use an example of buying your neighbor’s car. Your neighbor decides the price of the car and how they would be paid.

Similarly, the court (meaning a police or bail officer, clerk of court, bail magistrate or judge) determines the bail amount and how it would be paid.

Here are different options that the seller of the car or the court might consider:

You could pay full asking price for the car in cash. This is similar to paying cash bail.  The full amount of bail would be paid to the town or county clerk or at the jail. Cash, cashier’s checks and credit cards are usually accepted.

You could sign an agreement on your own or with another person to pay for the car at a future date knowing that your neighbor would know where to find you if you stopped payment. This would be similar to a cash bond or a personal recognizance (PR) bond which are bonds to where someone representing the defendant signs paperwork promising to pay the bail amount if the defendant does not show up to court. There is no money due up front. 

If the defendant does not show up, the full amount of the bail will be due to the court and the people who signed the paperwork will be responsible for paying the court and the court will send the sheriff’s department to arrest you. 

Cash bonds and PR bonds are types of unsecured bonds because you are not securing it with any money down. In bond terms, a surety is a person who will be responsible for making sure that you will show to court and will be responsible to pay the bond if the arrested person does not show up.

Surety can be family, friend or a bondsperson. Your attorney cannot act as a surety.

You can put a deposit down for your neighbor’s car and sign an agreement that the car will be paid off at a later date. Cash percentage in lieu of bonds is when the defendant pays a percentage of the bail amount, usually 10%, to the court which then holds the money until the case is over. 

The amount is returned to the person who paid the 10% after the case is over. In most cases, the full amount is not returned if there are court fees or fines due. This is a type of surety bond if another person signs the bond paperwork.

You could sign an agreement that if the car were not paid off, that your neighbor would get your house or something of value. 

A property bond is a bond that the courts might consider in which the bond is pledged in land or home real estate (mobile homes are not accepted).  

Usually, the property must be in the same state as the courts, and it must be worth at least 1 ½ - 2 times the amount of the bond.  

There are multiple court fees involved to execute a property bond with the courts and a tedious process to get the property deed back. This is another type of surety bond if another person or a bond company is used to secure the bond. 

You could also go to a local bank and take out a car loan offering property or anything of value for collateral. You may get someone to co-sign on the loan and offer their property. The bank charges fees, interest and could keep your property if you did not pay the loan back, or even on time.  

A professional bondsperson makes money, at least 10% of the bond amount by providing you with a “loan” called a bond. The percent that they charge is fixed by the state and cannot be negotiated. The defendant or surety does not get that 10% or more back even if the terms of the bail are met. 

With a property bond, the property deed would need to be signed over to the bondsperson and everyone on the deed would need to be involved.

Since the bondsperson signed off, to be responsible that you show to court as your surety, they can send a bounty hunter to bring you to court if you flee. A bondsperson does not have to give you a bond if the defendant seems to be too much of a risk.

Ask the bondsperson to explain all the costs: percentage, fees or court fees. There is never a reason to rush through signing the paperwork with a bond company. Make sure that everything told to you is in writing and that you understand what you are signing. Ask questions, and if you feel rushed or don’t understand the contract with the bond company, you might want to call another one.

(There have been phone scams where a bond company calls and informs a person that their family member has been arrested and they ask for financial information.  A bondsperson will not call asking for money without involvement of the arrested.)

Does Polk County have bail?  

Yes,  Polk County recognizes most types of bonds. Bail is a Constitutional right. This means most defendants can qualify for pre-trial release on their own recognizance, cash bail, or a surety bond.

What kind of bonds are accepted in Polk County? 

Iowa recognizes most types of bonds. The court will consider what type of bonds will be accepted depending on the circumstances of the arrest. Defendants can qualify for pre-trial release on their own recognizance, cash bail, or a surety bond.

Who can set bail in Polk County?

Bail for less serious, nonviolent crimes are set according to a predetermined bail schedule and can range from $300-$25,000. For more serious & violent crimes, or when the defendant does not qualify for immediate release, bail must be set by a judge.

When is bail set in Iowa?  

For less serious, nonviolent crimes bail is set according to a predetermined bail schedule and this information will be available during processing. For crimes requiring a judge to set bail the defendant will usually be within 24 hours of arrest.

Can I get the bail or bond reduced in Polk County Iowa? 

Yes, your attorney can also request a bond reduction.

In Polk County Iowa, who can pay bail for me? 

The person posting bail should be a relative or close friend, called a surety, because they are promising and taking responsibility that you will return to court to get their money back. 

A surety is not responsible for court fees or paying off personal debts for the defendant. A professional bondsperson who is approved by the State of Iowa could be the surety and execute a bond to the court on your behalf.

Can bail be paid online in Polk County Iowa?

Yes, Iowa does offer online bail payment. Please contact the county clerk or jail for specific information on how to pay bail. Go to the Polk County Jail for more information about the jails in Polk County.

What options are there to pay bail in Polk County Iowa?

Cash, debit card, credit card or surety. Payments may be made in person, online, or via a registered bail bond agent. In person payments may be made at the clerk of court office in the county where the defendant is being held.

A more immediate answer can be obtained by contacting the jail for specific information on what methods of payment are accepted. Go to the Polk County Jail for more information about posting bail in Polk County.  

Will I get all my bond money back in Iowa? 

Bail money is returned to the person who paid the bail; in whole or in part once the case is finished. There may be fees, restitution (money to pay for damage caused by the crime) or fines that come out of that amount. If you used a bondsperson, you would not get your 10% back. Property is returned by the court or bondsperson after the appropriate requests and formal paperwork are completed with the court.

Can I get bail or a bond with no money down in Polk County? 

The judge or officer who sets bail determines which kind of bail will be an option for you, but a cash bond and PR bonds usually do not require cash down, though you might have to pay court fees.

A cash bond or a personal recognizance (PR) bond are bonds where someone representing the defendant signs paperwork promising to pay the bail amount if the defendant does not show up to court. There is no money due up front. 

If the defendant does not show up, the full amount of the bail will be due to the court and the people who signed the paperwork will be responsible for paying the court and the court will send the sheriff’s department to arrest you. 

Cash bonds and PR bonds are types of unsecured bonds because you are not securing it with any money down. In bond terms, a surety is a person who will be responsible to make sure that you will show to court and will be responsible to pay the bond if the arrested person does not show up.  A surety can be family, friend or a bondsperson. Your attorney cannot act as a surety.

You may also post collateral via a registered bail bond agent.

What are the least expensive and affordable bail bonds in Iowa?  

The Polk County Jail or court in this jurisdiction can provide you with a list of approved and licensed bond companies, but they cannot recommend a specific company. You are not obligated to use the first company available and can call several companies to compare what kind of bonds that the bondsperson is willing to execute.  

The percentage of bail that the bond company can charge is set, usually at 10%, by the state and cannot be negotiated.

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Inmate Visitation

How Do You Visit an Inmate in the Polk County Jail? What is the Schedule?

Polk County Jail Inmate Video Visitation

1985 NE 51st Place
Des Moines, IA 50313
515-323-5400

  • First, you need to register with iWebVisit online.
  • Once you do that you can choose a date and time to visit your inmate, and whether it will be at the jail (video visit only) or remotely from your home.
  • You can schedule either 20 minute, 30 minute, or 60 minute visits.
  • Inmates may receive one (1) FREE twenty (20) minute On-site Lobby Visitation per week, and one (1) FREE thirty (30) minute Remote Visitation per week.
  • On-site visits are always free.  
  • Paid personal visits are $8.00 for every 30 minutes. Paid attorney visits are $25.00 for 30 minutes.
  • Inmates are allowed up to two remote visits per day.
  • Each adult must visit separately, unless the visitors are parents or grandparents, then you may visit together as one visit.
  • Children seventeen years of age and younger may visit if accompanied by their parent.
  • The week runs Sunday through Thursday.  
  • There are NO On-Site Public Visits in the Lobby of the Jail on Fridays & Saturdays.  
  • You must check in at least 30 minutes before the statrt of the last visit.
  • Scheduling:
    - All off-site visits must be scheduled at least one day in advance.
    - You may schedule a remote visit up to 3 weeks in advance.
    - Attorneys have the ability to schedule a remote visit with 1 hour notice.

ON SITE VISITATION HOURS

DAY HOURS
SUNDAY 8:30 am - 10:30 am
12:30 pm to 2:30 pm
MONDAY 8:30 am - 10:30 am
1:00 pm - 2:30 pm
TUESDAY 8:30 am - 10:30 am
1:00 pm - 2:30 pm
WEDNESDAY 8:30 am - 10:30 am
1:00 pm - 2:30 pm
THURSDAY 8:30 am - 10:30 am
​​​​​​​1:00 pm - 2:30 pm


OFF SITE REMOTE VISITATION HOURS

DAY HOURS
SUNDAY 8:30AM - 11:00AM
12:00PM - 3:00PM
4:00PM - 5:00PM
6:00PM - 10:00PM
MONDAY 8:30AM - 11:00AM
12:00PM - 3:00PM
4:00PM - 5:00PM
6:00PM - 10:00PM
TUESDAY 8:30AM - 11:00AM
12:00PM - 3:00PM
4:00PM - 5:00PM
6:00PM - 10:00PM
WEDNESDAY 8:30AM - 11:00AM
12:00PM - 3:00PM
4:00PM - 5:00PM
6:00PM - 10:00PM
THURSDAY 8:30AM - 11:00AM
12:00PM - 3:00PM
4:00PM - 5:00PM
6:00PM - 10:00PM
FRIDAY 8:30AM - 11:00AM
12:00PM - 3:00PM
4:00PM - 5:00PM
6:00PM - 10:00PM
SATURDAY 8:30AM - 11:00AM
12:00PM - 3:00PM
4:00PM - 5:00PM
6:00PM - 10:00PM

Polk County Jail uses iWebVisit for Inmate Video Visitation. 

  • All visits are by appointment and first-come, first-serve.
  • If you are using a desktop or laptop computer, the iWebVisit platform can be used with all operating systems.
  • If you are using a tablet computer or mobile cellular device, the iWebVisit platform works with the Android operating system.
  • The iWebVisit system may NOT support the iPhone or iPad, however an Apple MAC Book laptop is supported. The app for iPhones/iPads is coming soon so please check back regularly on their website or in the App Store.

NOTE: For the best quality video experience, please ensure that you have the latest updates available for both your operating system and Google Chrome Browser.
How much does iWebVisit Cost?
The cost for a 15-20 minute visit varies.
It can be as low as $3.00 in some facilities, or as high as $8.00. Prices may change with no notice.
Check the pricing for Polk County Jail here.
How do I pay for iWebVisit?
You can pay for an iWebVisit with a major credit or debit card.
You can also use a pre-paid money card, as long as you register it with your personal information prior to using it on this platform.
How does iWebVisit video visitation work?
1. Create a free account.
2. “Choose A Facility” and then select the facility you want to visit with. Whatever facility you choose will become your “Default” facility each time you log in.
3. Click “Schedule a Visit” and enter the inmate name and inmate number. Select either “Visit Now” or “Schedule Visit Later” and choose an available date and time.
After your visit payment is processed, you may begin visiting at your scheduled time. 
Tutorial - Visual Instructions here.
The next time you return, just sign in to your account and you are ready to schedule new visits.
Can I use iWebVisit from the jail lobby if I don’t have a computer?
No. You can only use these video visitation services from your own computer or device.
How does the Inmate Know I am Logged in and Ready to Visit?
Visits are first come, first serve and an appointment must be made by you.
Your inmate will be notified of the date of your video visit once you secure a time.
How do you get refunds?
Go here for refunds.
How often can you visit?
The number of times you can visit each week is a policy determined by this jail, typically twice a week, although visitation frequency is subject to change based on security circumstances . 
Who do you contact if you are having any problems?
iWebVisit support is available 7 Days a week during normal visitation hours: (5:00 a.m. to 10:00 p.m. PST / 8:00 a.m. to 1:00 a.m. EST)
LIVE CHAT: You can use LIVE CHAT on iWebVisits Website. The Chat Box is at the bottom right corner of your screen.
EMAIL: You can email any questions you may have to: [email protected]
TELEPHONE: 775-434-8748. During peak times, you may need to get a call back.
What are the Rules for using iWebVisit at Polk County Jail
All Remote Visitation sessions are reserved in advance, prepaid, and non-refundable.
All visitors are responsible for having working equipment and a strong internet connection. 
Unsuccessful visits due to your own equipment, browser, and internet issues cannot be credited.
If a visit is cancelled for any reason at least 24 hours in advance of the visit, you will automatically receive a prepaid code for future use. This code will be sent to your email.
If a visit is not cancelled at least 24 hours in advance you will NOT receive a prepaid code for future use.
After a visit is scheduled, the time of the visit cannot be changed.
If you miss a visit for any reason, no waiver code can be provided as the visit session was held for you whether you attended or not.
If you schedule a “Same-Day” visit and cancel or miss it for any reason, no waiver code can be provided as the visit session was held for you whether you attended or not.
If you are an attorney or clergy and want to schedule a ‘confidential visit’, you need to email pictures of your state-issued identification (and bar card for lawyers) to be granted confidential status. Please follow these directions.
**
If you experience any technical difficulties with your device, please contact iWebVisit at 775-434-8748 before, or during your visit. If you are using your mobile device for the visit, click on “hang up” and call them while your visit is happening.

We’ve compiled a list of Frequently Asked Questions and Answers for everything you need to know about Polk County Jail’s Inmate Visitation Policies, Rules and Guidelines. If you still have questions after reviewing these FAQs, call 515-323-5400 for further assistance.

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Remote Video Visitation

Can I Use My Computer or Phone to Have a Remote Video Visit with an Inmate in the Polk County Jail?

Polk County Jail Inmate Video Visitation

1985 NE 51st Place
Des Moines, IA 50313
515-323-5400

  • First, you need to register with iWebVisit online.
  • Once you do that you can choose a date and time to visit your inmate, and whether it will be at the jail (video visit only) or remotely from your home.
  • You can schedule either 20 minute, 30 minute, or 60 minute visits.
  • Inmates may receive one (1) FREE twenty (20) minute On-site Lobby Visitation per week, and one (1) FREE thirty (30) minute Remote Visitation per week.
  • On-site visits are always free.  
  • Paid personal visits are $8.00 for every 30 minutes. Paid attorney visits are $25.00 for 30 minutes.
  • Inmates are allowed up to two remote visits per day.
  • Each adult must visit separately, unless the visitors are parents or grandparents, then you may visit together as one visit.
  • Children seventeen years of age and younger may visit if accompanied by their parent.
  • The week runs Sunday through Thursday.  
  • There are NO On-Site Public Visits in the Lobby of the Jail on Fridays & Saturdays.  
  • You must check in at least 30 minutes before the statrt of the last visit.
  • Scheduling:
    - All off-site visits must be scheduled at least one day in advance.
    - You may schedule a remote visit up to 3 weeks in advance.
    - Attorneys have the ability to schedule a remote visit with 1 hour notice.

ON SITE VISITATION HOURS

DAY HOURS
SUNDAY 8:30 am - 10:30 am
12:30 pm to 2:30 pm
MONDAY 8:30 am - 10:30 am
1:00 pm - 2:30 pm
TUESDAY 8:30 am - 10:30 am
1:00 pm - 2:30 pm
WEDNESDAY 8:30 am - 10:30 am
1:00 pm - 2:30 pm
THURSDAY 8:30 am - 10:30 am
​​​​​​​1:00 pm - 2:30 pm


OFF SITE REMOTE VISITATION HOURS

DAY HOURS
SUNDAY 8:30AM - 11:00AM
12:00PM - 3:00PM
4:00PM - 5:00PM
6:00PM - 10:00PM
MONDAY 8:30AM - 11:00AM
12:00PM - 3:00PM
4:00PM - 5:00PM
6:00PM - 10:00PM
TUESDAY 8:30AM - 11:00AM
12:00PM - 3:00PM
4:00PM - 5:00PM
6:00PM - 10:00PM
WEDNESDAY 8:30AM - 11:00AM
12:00PM - 3:00PM
4:00PM - 5:00PM
6:00PM - 10:00PM
THURSDAY 8:30AM - 11:00AM
12:00PM - 3:00PM
4:00PM - 5:00PM
6:00PM - 10:00PM
FRIDAY 8:30AM - 11:00AM
12:00PM - 3:00PM
4:00PM - 5:00PM
6:00PM - 10:00PM
SATURDAY 8:30AM - 11:00AM
12:00PM - 3:00PM
4:00PM - 5:00PM
6:00PM - 10:00PM

We’ve compiled a list of Frequently Asked Questions and Answers for everything you need to know about Polk County Jail’s Video Remote Visitation Policies, Rules and Guidelines. If you still have questions after reviewing these FAQs, call 515-323-5400 for further assistance.

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Inmate Money Accounts

How Do You Deposit Money for an Inmate in the Polk County Jail?

There are multiple ways to add money to an inmate's account at Polk County Jail, using Access Corrections Secure Deposits

1. Online - Making a deposit using a verified Visa or Mastercard online, or using their Apple or Android App.
2. By phone - Dial 866.345.1884 to reach their 24/7 Access Corrections domestic call centers.
3. Jail Lobby Kiosk - Kiosks accept cash, credit cards, and debit cards.
4. Mail-in Lockbox - Friends or Family who do not have a credit or debit card can mail money orders to their secure lockbox to make deposits to an inmate’s account. Depositors use a customized form that captures all needed information. Upon receipt, they process and post the deposits to the inmate's trust fund in approximately 48 hours.

Money orders may be mailed to inmates at:
Access Corrections
P.O. Box 12486
St. Louis, MO 63132

Money orders must be made out to "Access Secure Deposits".
Include the state, city, inmate name and ID number on all money orders.

5. Walk-in Cash Deposits - Go to any Cash Pay Today location to deposit cash to your inmate's account.

Secure Deposits - Frequently Asked Questions
Secure Deposits - Video Tutorial on How it Works
Secure Deposits - Help Pages

Customer Service Contacts:
Phone: 866-345-1884
Email[email protected]
Online Chat - Look for 'bubble' on bottom right of the page linked here.

How to Send Money to an Inmate in Polk County

To send commissary money to an inmate in Polk County Jail follow these steps:

  • Register with Access Corrections by creating an account.
  • Select Iowa, then select Polk County Jail, and then the inmate you want to send money to.
  • Choose the amount of money you want to send, and input your payment method.

For all information on how to Send Money to an inmate's account check out our full money and commissary guide for Polk County Jail.

We’ve compiled a list of Frequently Asked Questions and Answers for everything you need to know about Polk County Jail’s Inmate Money and Trust Fund Policies, Rules and Guidelines. If you still have questions after reviewing these FAQs, call 515-323-5400 for further assistance.

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Inmate Phone Contact

How Do I Receive Phone Calls from an Inmate in the Polk County Jail?

How an Inmate Makes a Phone Call to You or Others from Polk County Jail

To set up a phone account so that your inmate can call you from Polk County do the following:

1. Enroll in an account with Securus Technologies.

2. Choose one of three account types, Securus Debit, Advance Connect or Direct Bill.
3. Choose [facility_name_1}, then connect with your inmate.
4. If you have any questions, call Securus: 972-734-1111 or 800-844-6591.

To find out fees, how to's, calling times, limits on phone calls and other systems Securus has do that you can communicate with your Polk County inmate, check out our Inmate Phone Page.
NOTE: All of your inmate's phone calls are recorded and stored. It is advised not to discuss their pending case.

We’ve compiled a list of Frequently Asked Questions and Answers for everything you need to know about Polk County Jail’s Inmate Phone Policies, Rules and Guidelines. If you still have questions after reviewing these FAQs, call 515-323-5400 for further assistance.

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Mailing an Inmate

How do I Mail an Inmate in the Polk County Jail, and what can I send them?

Polk County Jail Inmate Mail Guidelines

Postcards
The Polk County Jail allows inmates to receive pre-metered postcards like the type purchased from the post office. They may also allow certain photo postcards as long as they have not been tampered with or contain images that may be considered to be obscene or violent in nature. It is best to only use blue or black ink. Always include your name and return address.

Envelopes
The Polk County Jail also allows envelopes to be mailed to inmates. It is best to only use blue or black ink.

Postcards and envelopes MUST HAVE the sender's full name and return address on the envelope. 

Postcards and envelopes MUST be mailed to the following address:
(Inmate's Complete Name)
Polk County Jail
1985 - NE 51st Place
Des Moines, IA 50313-2517



Legal Mail

Send all Legal Mail to this Address:
(Inmate's Complete Name)
Polk County Jail
1985 - NE 51st Place
Des Moines, IA 50313-2517



Newspapers
Newspapers may also be mailed to an inmate as long as they are shipped directly from the publisher.

Magazines
News, special interest or sports magazines may also be mailed to an inmate as long as they are shipped directly from the publisher. Any magazines that contain profanity, weapons, pornography or other content that is adult in nature will be confiscated by the jail staff and will NOT be delivered to the inmate.

Books
The Polk County Jail allows books to be mailed directly to the jail from a reputable source such as AmazonBarnes & Noble or Books-A-Million. You can order them directly from your computer and have them shipped to the inmate at the address noted.
Books must NOT contain images or content that are considered excessively violent, pornographic or obscene. Any book that does not meet the Polk County Jail standards will be disposed of. 
Hard cover books will not be accepted by the jail due to their potential to be used as a weapon.


All newspapers, magazines and books are to be shipped to:
(Inmate's Complete Name)
Polk County Jail
1985 - NE 51st Place
Des Moines, IA 50313-2517

Polk County Jail Inmate Mail Policies and Address - What Can You Send, and Where?

For inmates receiving mail in the Polk County Jail there are different addresses and policies depending on the inmate's status, as well as what type of mail they are receiving; personal mail, legal mail, subscriptions or books sent from a third-party such as Amazon.

All mail is to be shipped to the Polk County Jail:
(Inmate's Complete Name)
Polk County Jail
1985 - NE 51st Place
Des Moines, IA 50313-2517


For complete information on mail policies, what you can send an inmate and what address to send them, check out our Inmate Mail page.

We’ve compiled a list of Frequently Asked Questions and Answers for everything you need to know about Polk County Jail’s Inmate Mail Policies, Rules and Guidelines. If you still have questions after reviewing these FAQs, call 515-323-5400 for further assistance.

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Inmate Commissary

Can I purchase Commissary Online for an Inmate in the Polk County Jail, and what can I purchase?

Polk County Jail contracts with Access Securepak (aka MyCarePak) for families to send pre-determined packages of commissary items to your inmate.

Access Securepak carries over 1,000 different items in the following categories:
- Food and Snacks
- Personal Hygiene Products
- Electronics
- Apparel

Registration Process:
1. Register here.
2. Select Iowa.
3. Select Polk County Jail.
4. Find your Inmate.
5. Deposit Funds.
6. Order Commissary Items.
Once you are logged in, you will receive instructions on how much (and what products) you can send your inmate.
Contact Information:
* If you have any questions, you can call Access Securepak at 800-546-6283.
* You can email My Care Pack at [email protected].
* You can write them at:
    Access Securepak
    10880 Linpage Place
    St. Louis, MO 63132

* You can Live Chat with a Representative online: (bottom left corner of page)
   Monday-Friday, 7:30 a.m.–11 p.m. CST, 
   and Saturdays, 10 a.m.–4 p.m. CST.

*Note* Access Securepak will issue a refund for or replace broken, damaged, or missing products reported by Polk County Jail staff. They will not honor reports of discrepancies from inmate's families or friends.
My CarePack is the Polk County Jail's outside vendor for Commissary Items. They have a very good mix of Chips, Snacks, Candy, Meat, Seafood, Hygiene products, Letter writing materials, Electronics and Apparel items for sale on their website.


*NOTE* -- Once you are fully registered and have selected the inmate you wish to send commissary to, you will receive instructions on how much you can deposit, how much (and what) you can purchase for your inmate, and how often you can send commissary.

How to Send Money to an Inmate in Polk County

To send commissary money to an inmate in Polk County Jail follow these steps:

  • Register with Access Corrections by creating an account.
  • Select Iowa, then select Polk County Jail, and then the inmate you want to send money to.
  • Choose the amount of money you want to send, and input your payment method.

For all information on how to Send Money to an inmate's account check out our full money and commissary guide for Polk County Jail.

We’ve compiled a list of Frequently Asked Questions and Answers for everything you need to know about Polk County Jail’s Commissary Policies, Rules and Guidelines. If you still have questions after reviewing these FAQs, call 515-323-5400 for further assistance.

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Texting and Emailing an Inmate

How Can I Communicate with an Inmate in the Polk County Jail using an Online Messaging Service?

Emailing and Texting Messages, Photos & Videograms

Polk County Jail contracts with GTL GettingOut, the same service that handles Inmate Phone Systems and Video Visitation, for sending secure messages and photos between you and your inmate.


If you are not already registered, do so here, or Log in.

Then use the Facility Finder to:
1.  Select Polk County Jail,
2. Add your inmate to your list of contacts,
3. Add a credit or debit card to cover your costs.

How Messaging Works
Watch this video on how to send a message.
1.
  Messages can be up to 500 characters long, including punctuation. At the bottom of your message there is a 'character countdown' feature.  
2. After you click the “CONTINUE” button, you can review the cost to send your message to your inmate. You can also attach credits for your inmate to reply to your message.  Be sure to accept the Terms and Conditions and click the “SEND” button for your message to be successfully delivered to your inmate.

How Uploading Photos Works
Watch this video on how to upload a photo.
1.
  Select the Photos Tab.
2. Select “Take New Photo” or “Upload New Photo”.
3. Take a new photo with your webcam, or select "Choose File" to upload a photo from your computer.
4. Give your photo a Title or add it to the "Gallery" of your choice.
5. Select the "Share" button.
6. Select your inmate(s) and then select "Share".
7. Once the photo is approved, it will be shared with your inmate(s).

Customer Service Questions
'Online' Contact Form, or
Call   866-516-0115

How to Communicate with an Polk County Jail Inmate by Mail and by Email

To mail or email an inmate in Polk County follow these steps:

When mailing a letter or postcard to an inmate, please follow these instructions:

  • All mail sent to an inmate at the Polk County Jail must include the sender's name and mailing address in the top left corner of the envelope or postcard.
  • All mail must include the facility's address, as well as the inmate's name and assigned number.
  • Failure to include your return address will most likely result in your mail NOT being delivered and your letter destroyed.
  • The Polk County Jail has a zero-tolerance policy regarding mail violations. 
  • All the information you need to understand mail and email policies can be found on our Inmate Mail Page and our Text/Email an Inmate Page.

Emailing Messages & Photos

Facility_name_1} contracts with GTL GettingOut, the same service that handles iInmate Phone Systems and Video Visitation, for sending secure messages and photos between you and your inmate.
 
If you are not already registered, do so here, or Log in.

Then use the Facility Finder to:
1.  Select Polk County Jail,
2. Add your inmate to your list of contacts,
3. Add a credit or debit card to cover your costs.

  • Messages can be up to 500 characters long, including punctuation. At the bottom of your message there is a 'character countdown' feature.  
  • After you click the “CONTINUE” button, you can review the cost to send your message to your inmate. You can also attach credits for your inmate to reply to your message.  Be sure to accept the Terms and Conditions and click the “SEND” button for your message to be successfully delivered to your inmate.
  • You can also send your Polk County inmate photos and videos.

Customer Service Questions
'Online' Contact Form, or
Call   866-516-0115

Go here to this FAQ to get answers to how the transition to ViaPath from GTL and gettingout will affect your account.

All the information you need to understand mail and email policies for Polk County can be found on our Inmate Mail Page and our Text/Email an Inmate Page.

We’ve compiled a list of Frequently Asked Questions and Answers for everything you need to know about Polk County Jail’s Text and Email Policies, Rules and Guidelines. If you still have questions after reviewing these FAQs, call 515-323-5400 for further assistance.

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Inmate Tablets

Do Inmates in the Polk County Jail have Access to Tablets or Computers?

Polk County Jail allows inmates access to tablets to use for the services provided by 'gettingout'.


The devices are similar to common handheld tablets, but are made exclusively by GettingOut, a GTL / Viapath company.
Tablets offer specialized content and services for inmates to use during their stay at Polk County Jail, such as:

  • Music
  • Books
  • Games
  • Education
  • News
  • Radio
  • Television
  • Read mail and messages
  • Video visits

-  Free services are already available for use on the device at Polk County Jail.
-  Subscription services are funded separately by family and friends with deposits made into an inmate’s Debit Link account.
-  Polk County Jail Inmates will then be able to purchase subscription services and premium content to enjoy.

What Does a Tablet Cost?

  • Tablet devices include some services and the content is free.
  • The subscription services require additional funding.
  • There may be multiple options such as 7-day or 30-day subscriptions.
  • Costs are dependent upon the available services and what the Polk County Jail charges.

To estimate costs for phone calls, sign in to your account and click “Rate & Fees Calculator” in the footer (bottom of the page) or call 866-516-0115 for assistance.

How Inmates Can Use a Tablet to Access Services at Polk County Jail

To find out how to get access to a tablet for inmate read the following:

1.  First, Register or Sign In to GettingOut/GTL

2.  Purchase the services you want for your Polk County Jail inmate.
3. All inmates have free access to the tablets to read their letters from family & friends, but there are many other services available to keep your inmate busy while incarcerated... such as Games, Books, Music and Movies. These other services come with fees that you can pay for when you pay for phone service.

To learn more about Tablet Rentals for inmates, including the cost, all the services available and everything else you need to know, check out our Tablet Rental Page.

We’ve compiled a list of Frequently Asked Questions and Answers for everything you need to know about Polk County Jail’s Tablet Policies, Rules and Guidelines. If you still have questions after reviewing these FAQs, call 515-323-5400 for further assistance.

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Are there photos of the Polk County Jail? What does it look like?
Other Jails in Polk County

What are the other City and County Jails in Polk County?

Polk County County Jails
Polk County Juvenile Facilities
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Other Jails Nearby

What are the other Jails in the Neighboring Counties surrounding Polk County?

Polk Madison Dallas Boone Story Warren Marion Jasper
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Search for an Inmate in Polk County

This facility, known as "Polk County Jail" is also known as Polk County Jail - New, Polk County Jail - New, Iowa, Polk.