Union County Jail Inmate Visitation

Union County Jail

Address:
302 North Pine Street
Creston, IA 50801

Phone:

641-782-7717

Union County Jail contracts with CIDNET for their Remote Visitation

Union County Jail uses CIDNET for Remote Video Visitation between inmates and their friends and family.  
Register here.


Friends & Family Portal Information
Frequently Asked Questions
Instructions on How to Use CIDNET
CIDNET Instrucciones
Contact Customer Support

Visiting Hours in Union County Jail

The actual visiting hours vary depending on the following factors:

The day of the week.

Where the inmate is housed.

The inmate's sex.

Whether or not it is a Holiday.

Each inmate is allowed one or two visits, ranging from 15 minutes to one hour in length each week. Inmates with special privileges are allowed additional visits.

If you are visiting from another state or traveling a great distance, Union County Jail may allow you an extended visitation. Call 641-782-7717 to ask for special consideration.

Call 641-782-7717 or click here to view normal visiting hours and procedures for scheduling a visit.

Union County Jail Visitation Application Process

Union County Jail may require visitors to fill out an application prior to your visiting an inmate.
Carefully fill out the application. Incomplete paperwork is cause for denial.
Honesty, especially regarding past criminal convictions, probation etc., is important. These things will most likely show up on the background check – which if lied about on the application, will cause visits to be denied.
Call 641-782-7717 to ask specific questions about the application.
Click here to go to the jail's website for more information about the application process. 

'At Home' Video Visitation

Many jails are implementing video visits. These visits are conducted via the Internet on computers, IPADS and Smart phones.
This has increased exponentially with the chaos surrounding the pandemic 
Video visits allow the visit to take place in the privacy of your own home.
Some family members 'take their inmate with them' to church, the park, the doctor or anywhere else simply by signing in and bringing the device along.

Video visits save you from having to get your children ready, drive to the jail, wait in long lines and go through security checkpoints just to see the inmate.
Video visitation is slowly gaining favor with all jails in America as jail management realizes the financial savings and reduced security risks involved with remote visitation.
Click here to see if video visitation is now available at Union County Jail – as well as to view the complete set of rules, the cost to you and how to get set up online.

Who Can Visit an Inmate in Union County Jail

Anyone over the age of 18, who isn't on felony probation and can produce a valid government-issued photo ID can be approved to visit an inmate in this jail.
Visitation applicants in Union County must sometimes submit to a background check. Those with warrants are denied visitation or if allowed to visit, will be arrested at the jail.
Jails limit the number of people that can visit an inmate to two adults each visit.
Children under age 18 must be accompanied by the parent or legal guardian.

Call 641-782-7717 to ask specific questions about this policy or click here for any updates to this policy.
It is likely that the Union County Jail will deny visitation to anyone with a past felony conviction regardless of probation/parole status.
Call 641-782-7717 prior to arriving for the specific jail guideline regarding your legal status.
If you are a co-defendant with the inmate in a pending case, your visit will be denied.
If you and the inmate are under a court order to have no contact with each other, your visit will be denied.
The Union County Jail reserves the right to deny any person the right to enter the jail it chooses and for any reason.

Union County Jail Visitation Dress Code

The Union County Jail staff reserves the right to turn anyone away who is not dressed appropriately for a visit.
The best way to be sure the visit takes place is to dress as if you are meeting someone's grandmother for the first time. 
Wear clothes that are not revealing.
Don't wear see-through material.
Have all undergarments covered (males and females) and avoid a lot of cleavage.
Shorts and skirts should reach mid-thigh.
Sleeves should be at least half-way to your elbow.

The following types of clothing are also prohibited:
Clothing promoting gang affiliation.
Anything displaying drugs, weapons or profanity.
Clothing depicting anything obscene.

Call 641-782-7717 to ask specific questions about the Union County Jail Visitation Dress Code guidelines or click here for complete instructions.

Union County Jail Visitation Tips, Rules and Guidelines

Jail visits are conducted in person behind plexi-glass or on a televised screen from another location.
Children must be accompanied by a parent or guardian and guardians must provide proof of their guardianship.
Leave all personal belongings, except for your state ID in your vehicle or in a locker (if one is provided).
Children must be monitored at all times or jail staff will end the visit early.
Call 641-782-7717 or click here to go to the jail's official website for additional Rules regarding Union County Jail visitation.

How to Both Schedule a Visit and Have Remote Video Visitation with an Inmate incarcerated in Union County

To register and sign up for a visitation account with CIDNET Video Visitation Service, follow the instructions below:

  • Register and create an account with CIDNET.
  • Type in your Email, Time Zone and First & Last Name of your Union County Jail inmate.
    1. Click the Create Account button.
    2. Agree to the terms.
    3. Login to your email and open the verification email sent by CIDNET. Click it.
    4. Choose a Security PIN and a Password.
    5. Click the Sign In button.
  • After logging in, from the Menu, choose the state of Iowa, then the Union County Jail, then your inmate's name.
  • Once you have completed this, the Union County Jail will have to give final approval for you to set up a video visitation account with your inmate.

For all the information you need to know, including instructions, special links, policies, rules, tips and solutions to possible issues regarding regular visitation and remote video visits with an inmate in Union County, visit our full page guide

NOTE: All visits are recorded. Whatever you talk about, can and will be used against your inmate in court. Never discuss their pending criminal case!
Also, be warned that CIDNET may be collecting voice prints for a database which they may be sharing with law enforcement agencies.


 

How to Make and Receive Phone Calls and Video Phone Calls from an Inmate in Union County

To register and sign up for a phone account with CIDNET Inmate Phone Service, follow the instructions below:

  • Register and create an account with CIDNET.
  • Type in your Email, Time Zone and First & Last Name of your Union County Jail inmate.
    1. Click the Create Account button.
    2. Read the Terms of Use, then click Agree.
    3. Login to your email and open the CIDNET email.
    4. In the email, click the Complete Your Verification link.
    5. Choose a Security PIN and a Password.
    6. Click the Sign In button.
  • After logging in, from the Menu, choose the state of Iowa, then the Union County Jail, then your inmate's name.
  • Once you have completed this, the Union County Jail will have to give final approval for you to set up a phone account with your inmate.

For all the information you need to know, including instructions, policies, tips and solutions to possible issues regarding making phone calls with an inmate in Union County, visit our full page guide

NOTE: All phone conversations are recorded. Whatever you talk about, can and will be used against your inmate in court. Never discuss their pending criminal case!
Also, be warned that some phone providers are collecting voice prints for a database which law enforcement agencies are building.


 

How to send a text or email to an inmate in Union County

To send and receive secure texts or emails from an inmate housed in Union County follow these instructions:

  • Register and create an account with CIDNET.
  • Choose a Security PIN and Password.
  • After logging in, from the Menu, choose the state of Iowa, then the Union County Jail, then your inmate's name.
  • Once you have completed this, the Union County Jail will have to give final approval for you to communicate by email with your chosen inmate.

For all the information you need to know, including instructions, policies, tips and solutions to possible issues with Texting and Emailing an inmate in Union County, visit our full page guide


 

How Does an Inmate Make Phone Calls in Union County Jail?

To receive phone calls from an inmate in Union County follow these instructions:

Union County Jail uses the services of NCIC for inmate phone calling. It is called a ‘friends & family account”.

In order to receive phone calls from your inmate, you need to do the following:

  • Register here, or by phone 800-943-2189
  • Choose Iowa.
  • Choose Union County Jail
  • Select your Inmate.
  • Enter the phone number your Inmate will be calling.
  • Fund your Account. ($10-$100 at a time)

NOTE:
1.   You cannot receive any calls to your phone number from your inmate until both you and your phone number are registered.
2.  When you do receive a call, the number you will view on your phone from the incoming call is: 800-943-2189.
3.  When allowed by Union County Jail, families can also leave secure voicemails for inmates to listen to.

Fees

  • Adding funds to your account - $3.00 
  • Cost of phone call of a Prepaid Collect Account - $0.21 per minute
  • Cost of an interstate (ex. Iowa to a different state) phone call NOT Prepaid - $0.25 per minute
  • Cost of an intrastate (ex. Iowa to Iowa) phone call NOT Prepaid - $0.25 per minute
  • Cost if you set up your account (or fund it) by phone using a live agent, you will be charged a one-time fee of $5.95.

NCIC Customer Service
Phone - 800-943-2189 or 903-247-0069
Email – [email protected]
Full list of participating jails.

For all the information regarding phone calls with Union County inmates; rules, policies, phone calling times, fees, limits and more visit our Inmate Phone Page.