Jackson County Detention Center Remote Inmate Video Visits

Jackson County Detention Center

Address:
US 421
PO Box 909
McKee, KY 40447

Phone:

jail: 606-287-7592

Remote Visitation with an Inmate - Instructions

Jackson County Detention Center uses the services of Inmate Sales, also known as Combined Public Communication (CPC) for visitation communication between inmates and their friends and family members.

In order to have a successful video visit, these are the steps to follow:

  1. Make sure you have a device a speaker, a camera and a connection to the internet.
  2. Register with Inmate Sales.
  3. Find Jackson County Detention Center
  4. Select 'New Purchase'
  5. Choose this facility and a product ('Remote' or 'Onsite' Visit)
  6. Enter your personal information and purchase minutes.
  7. Schedule a visit.

Call 877-998-5678 if you have any questions.
iphone app
Google Play app

What is a video visit?

Video visitation, also known as remote visitation, is quickly becoming the preferred method for visiting an inmate in jail or prison for the following reasons:

•    It requires little to no staff, versus the staff required to move inmates to and from the visit and watch over the visit. It saves the Jackson County Detention Center money.
•    It removes any opportunity for contraband (drugs) to enter the facility.
•    It can become a profit center for the facility, given that the revenue generated by visits is shared with the jail.
•    While inmates prefer to see family and friends in person, video visitation allows them to visit with them more often, and on a whim.
•    Video visitation gives the inmates and their visitors the feeling of more privacy.

Video visitation from the perspective of the visitor allows them to visit from their home, their car, at work, and even allows them to take their device to a family or religious gathering. It allows them to give their inmate the feeling of belonging and not being forgotten.

Video visitation can take place on a computer, a tablet or a phone. 

Video visitation saves time. Instead of spending hours driving to the jail, checking in, filling out paperwork, potentially being searched, waiting, and then having a 15–30-minute visit, if it isn’t cancelled at the last minute, the visit can be done from anywhere during a short break in the visitor’s day.

If the visitor does not have access to a phone or computer, they can make an appointment ahead of time and use terminals in the lobby of the jail.

You must also be on the inmate's approved list, even for a video visit.

What are the companies that work with the jails and prisons that allow video visits?

There are several different companies that contract with all the jails and prisons that allow video visitation:

These are the companies in alphabetical order:

CIDNET
City Tele Coin
Correct Solutions Group
Correct Pay
Ctel
Gettingout
GTL
Homewav
IC Solutions
Inmate Canteen
Inmate Sales
iwebvisits
JailATM
Jpay
Gettingintouch (netvisit)
NCIC
Prodigy Sales
Reliance
Securus
Smart Communications
Tiger Services
Visitel
In addition, some jails use Microsoft Meeting and Zoom.

Jackson County Detention Center now offers Homewav ComPAS™ (Portable Access System) tablets to their inmates.


 
Homewav is the same company that handles the inmate phone system, video visitations, email and texting and digital letters.

The tablets can be rented on a monthly basis and while not directly connected to the internet, the inmates can use them for phone, visits, messages, education, self-help and entertainment.

Questions:

To learn more about Homewav tablets, the dozens of features, cost and how to get one delivered to your inmate, check out our Inmate Tablet page.


 

How to Visit or Email an Inmate in Jackson County Kentucky or visiting an inmate at the jail

To visit or email an inmate in Jackson County follow these steps:

  • In addition to visiting inmates at the jail, Jackson County Detention Center uses a video visitation service called HomeWav.
  • Register and Sign Up Here.
  • Complete all steps of the registration process to get full access to Jackson County Detention Center inmate communication services.
  • Add ‘Talk to me Funds’ to your account using your credit or debit card.
  • Then you just wait for your Jackson County inmate to communicate.
    How do you add Funds to your account?
  • Once you are logged in, click “Add Talk to Me Funds".
  • Type in the amount of dollars you want to add to your account.
  • Click “Update”.
  • Choose a way to pay (Credit, debit, or prepaid card).

Who do you contact if you are having any problems arranging the remote video visit, phoning or emailing of an inmate in Jackson County?
Call HomeWav support at 314-764-2872, or toll free 844-394-6639.
Monday – Friday 
9:00AM to 6:00PM EST
Saturday – Sunday 
8:00AM to 6:00PM EST

NOTE: All communications between you and your inmate at Jackson County Detention Center will be recorded and stored. Do not discuss your inmate's case or other sensitive information as it can be used against them (or you) in court.

For full instructions on all the benefits of using Homewav to visit a Jackson County inmate, visiting an inmate at the jail itself, email and texting an inmate, rates, policies, rules, dress codes, bringing children, attorney and clergy visits and more, go to our official Visit Inmate Page. 


 

How Do Inmates in Jackson County Detention Center Make Phone Calls?

To receive phone calls from inmates in Jackson County, or to assist them in making phone calls to other people, follow these steps:

  • Jackson County Detention Center uses the services of HOMEWAV.
  • Register with them online or call them at 844-394-6639
  • Agents are available from 8:00 AM - 5:00 PM CST, 7 days a week, 365 days a year, and speak both English & Spanish.
  • Services for Jackson County inmates and their families and friends include Collect Calling, PIN Debits or Purchasing Calling Cards.

For all the information regarding phone calls with Jackson County inmates; rules, policies, phone calling times, video, messaging, time limits and more, visit our Inmate Phone Page.


 

How to Send a Secure Email Message to an Inmate in Jackson County

To send a secure email message to an inmate in Jackson County Detention Center follow these steps:

  • Register with Inmate Sales, the company that handles inmate messaging in Jackson County, by creating an account.
  • Select Kentucky, then select Jackson County Detention Center, and then the inmate you want to send your message to.
  • Choose the amount of money you want to spend, and input your payment method. The funds can also be used by the inmate to send a message back to you.
  • If you want to pay by phone, call 877-998-5678.
  • NOTE: All messages between you and your inmate will be permanently recorded and seen by the staff and could be used against your inmate in court.

-  Chirping is the product name for inmate texting.  
-  This product allows Jackson County inmates to send chirps (texts) to friends and family members.
-  Inmates will be charged a monthly service fee of $4.00.
-  Inbound and Outbound Chirps are $0.10 each.

Inmate Sales Apps

iphone app
Google Play app

For all information on how to Text/Email an Inmate in Jackson County Detention Center check out our Secure Messaging Guide for Jackson County.


 

How Do Inmates in Jackson County Detention Center Make Phone Calls?

To receive phone calls from inmates in Jackson County, or to assist them in making phone calls to other people, follow these steps:

  • Jackson County Detention Center uses the services of a company named Inmate Sales.
  • Register with them online or call them at 877-998-5678
  • Agents are available M-F from 8:00 AM - 12:00 midnight EST, Saturdays from 10:00 AM - 9:00 PM, and speak both English & Spanish.
  • Services for Jackson County inmates and their families and friends include: Collect Calling, PIN Debit, Purchasing Calling Cards, Deposits, Messaging & Video Visitation.

iphone app
Google Play app

For all the information regarding phone calls with Jackson County inmates; rules, policies, phone calling times, limits and more visit our Inmate Phone Page.


 

How Do You Visit an Inmate in Jackson County Detention Center?

Other than 'at the jail' visits between you and your inmate at Jackson County Detention Center, which is explained and outlined in detail on our Visit Inmate Page, Jackson County remote video inmate visitation can be done using the services of Inmate Sales utilizing the following instructions:

In order to have a successful video visit with an inmate in Jackson County, these are the steps to follow:

  • Make sure you have a device a speaker, a camera and a connection to the internet.
  • Register with Inmate Sales.
  • Find Jackson County Detention Center
  • Select 'New Purchase'
  • Choose Jackson County Detention Center and a product (either 'Remote' or 'Onsite' Visit)
  • Enter your personal information and purchase minutes.
  • Schedule a visit.
  • Call 877-998-5678 if you have any questions.

* All the information you need to have complete knowledge about inmate visitation; policies, rules, fees, schedules, tips, dress codes, and children, lawyers and clergy visitation in Jackson County, can be found on our Visit Inmate Page.

Jackson County Detention Center Phone: jail: 606-287-7592


 

How to Send Money to an Inmate in Jackson County

To send commissary money to an inmate in Jackson County Detention Center follow these steps:

  • Register with correctpay by creating an account.
  • Select Kentucky, then select Jackson County Detention Center, and then the inmate you want to send money to.
  • Choose the amount of money you want to send, and input your payment method.
  • You can deposit money four ways:
  • Deposit online at correctpay.com.
  • Deposit at the VendEngine kiosk in the Jackson County Detention Center lobby.
  • Deposit over the phone 24/7 at 855-836-3364
  • Deposit through their iOS or Android app.

For all information on how to Send Money to an inmate's account, what the fees are, how long it takes to hit their account and more, check out our full money and commissary guide for Jackson County Detention Center.


 

How to Send Commissary Money to an Inmate in Jackson County

To send commissary money to an inmate's account in Jackson County Detention Center follow these steps:

You can deposit money four different ways:

  • Deposit online at correctpay.com.
  • Deposit at the VendEngine kiosk in the Jackson County Detention Center lobby.
  • Deposit over the phone 24/7 at 855-836-3364
  • Deposit through their iOS or Android app.

24/7 Customer Service - 855-836-3364
Frequently Asked Questions

For all information, tips and available items for send money and for shipping Commissary packages to an inmate in Jackson County Detention Center check out our Commissary Instructions Page for Jackson County.