Orleans Justice Center
Orleans Justice Center
Physical Address
2800 Perdido StreetNew Orleans, LA 70119
Jail Phone Number
504-827-6777Orleans Parish Inmate Search, New Orleans
The Orleans Parish sheriff's free Inmate Master Search looks up people held at the Orleans Justice Center, 2800 Perdido Street, New Orleans, LA 70119, by name, race and sex after you type a short code. It shows no mugshots; copies come from the records division at 504-827-6777.
The jail line is 504-202-9339.
Below: search tips, mail and book rules, visits, bonding out, Criminal District Court at Tulane and Broad, federal and ICE detainers, juvenile custody, and NOPD.
Read inmate search answers
1. Where is the Orleans Justice Center, and which numbers matter?
- Orleans Justice Center (OJC): 2800 Perdido Street, New Orleans, LA 70119, 504-202-9339.
- Temporary Detention Center (TDC): 3200 Perdido Street, New Orleans, LA 70119, another sheriff's facility on the same campus.
- Inmate information line (records division): 504-827-6777, for custody, charges and court-date questions.
- Medical inmate advocate: 504-202-9451.
The jail sits beside Criminal District Court, so most hearings happen next door.
↑ Back to the question list2. How do I use the Inmate Master Search?
Type just the first few letters of a name if unsure of spelling, then enter the verification code shown. A separate option lists the most recent bookings from the previous two days, which helps right after an arrest. The sheriff warns that charges, status and court dates change quickly, so confirm with records at 504-827-6777 before acting. Write down the folder number; mail and money need it. For someone already in state custody, the Department of Corrections answers at 225-342-6740.
↑ Back to the question list3. Are mugshots available in New Orleans?
No. Ask records at 504-827-6777 for a booking photo. Act 281 of 2024, effective August 1, 2024, permits Louisiana agencies to release these before conviction, and a website that charges for removal must delete a mugshot without charge inside 7 days after dismissal, a not-guilty verdict, a pardon or expungement. ICE detainee photos: ICE FOIA. Federal photos are U.S. Marshals records.
↑ Back to the question list4. Why might someone be missing from the Master Search?
A fast bond or an arrest outside the city line may explain it. Check Jefferson Parish Correctional Center and the Kenner jail, 504-712-2227. St. Bernard Parish's jail in Chalmette, 504-278-7645, is another option.
↑ Back to the question list5. Could it be a municipal summons?
Yes. NOPD writes summonses for many city-code and traffic offenses. New Orleans hears those in Municipal and Traffic Court, so no jail booking is needed. The date on the paper still matters, because missing it brings a warrant.
↑ Back to the question list6. When is the first appearance in Orleans?
Article 230.1 gives 72 hours, minus weekends and holidays. In Orleans, a magistrate commissioner at Criminal District Court holds that hearing, fixes bail and, when money is short, assigns a public defender. A missed deadline means release on recognizance.
↑ Back to the question list7. How is bail posted at Tulane and Broad?
Tulane and Broad commissioners weigh the offense, past record and flight risk. Choices: cash, property, signature bond, or a licensed bondsman (Louisiana caps the fee at 12 percent). Our Orleans bail guide explains each. Call 504-202-9339 for the amount and holds.
↑ Back to the question list8. Which court, prosecutors and defenders handle the case?
- Clerk of Criminal District Court: 2700 Tulane Avenue, Suite 114, New Orleans, LA 70119, 504-658-9000.
- District attorney: 1340 Poydras Street, Suite 700, New Orleans, LA 70112, 504-822-2414.
- Public defenders: 2601 Tulane Avenue, Suite 700, New Orleans, LA 70119, 504-821-8101.
Orleans is the only parish with a court that hears only state criminal cases. Our court guide walks through it.
↑ Back to the question list9. What are the Orleans jail mail rules?
Send to 3000 Perdido Street, New Orleans, LA 70119, with the inmate's name, folder number and housing if known. Use a full return name and street address; P.O. boxes are not allowed. Plain white paper only, with no perfume, glitter, stickers or marker. Our mail guide has more detail.
↑ Back to the question list10. Can I send books to someone at OJC?
Yes, but softcover books must ship straight from a publisher, distributor, book club or bookstore. Each person can receive four a month at most, and books sent by family directly are returned.
↑ Back to the question list11. How do I add money to an OJC account?
Use the deposit website linked from the sheriff's "Add funds to inmate account" page. Choose Louisiana, Orleans Parish, and the facility listed as Orleans Parish Prison, then enter the person's name and folder number. You can also mail a signed money order showing the inmate's name and folder number. Our deposit guide goes into more detail.
↑ Back to the question list12. What does the account pay for?
The balance covers commissary purchases such as snacks and hygiene items, plus prepaid phone time. Records at 504-827-6777 can confirm whether a deposit posted. Our commissary guide explains how jail stores work.
↑ Back to the question list13. How do phone calls from the Orleans jail work?
OPSO's inmate phone services page links an outside calling company where families set up prepaid accounts. Every call made by an inmate is recorded and may be monitored, so never talk about the Tulane and Broad case on it. Our phone guide and messages guide cover the rest.
↑ Back to the question list14. When are visiting hours at the Orleans Justice Center?
Regular visits run Tuesday through Saturday in three windows: 8 to 11 a.m., 1 to 5 p.m., and 8 to 10 p.m. Check in 30 minutes before your scheduled time. You may visit once per week, and only once on a visiting day. Before the first visit, register through the sheriff's online or printable visitation application; the inmate can have up to three visitors with active status on the list. Video visitation is also offered. Our visiting guide has general tips.
↑ Back to the question list15. What rules do visitors at OJC have to follow?
- Bring a valid, unexpired photo ID.
- Everyone and everything goes through a metal detector; failing screening ends the visit.
- No cameras, video gear or cell phones past the detectors.
- No food or drink, except a bottle for a small child.
- No tobacco, matches or lighters, because the jail is smoke-free.
- No revealing clothing or anything that hides your identity.
- Keep children with you at all times.
- Anyone who seems intoxicated is turned away, and obscene language or disorder is not tolerated.
Breaking the rules can suspend visiting privileges. After a suspension ends, you reapply in writing to the warden.
↑ Back to the question list16. How do lawyers and bondsmen visit?
Professional interview rooms are open to attorneys, bondsmen, police, licensed private investigators and approved clergy, counselors, medical staff, media and paralegals. A paralegal needs a letter on the attorney's letterhead. There is no limit on professional visits, though business hours are encouraged. Glass-partition attorney visits take place in the first-floor release lobby at 2800B Perdido, and contact visits on the second floor after the day's Zoom court ends.
↑ Back to the question list17. What if the person has medical needs?
Call the medical inmate advocate at 504-202-9451. That line is staffed by an experienced sheriff's nurse who looks into the concern and calls back, keeping medical information confidential. You can also call to share a diagnosis or a list of medicines and doses. Report any self-harm risk immediately.
↑ Back to the question list18. Where can families report sexual abuse at OJC?
The sheriff asks families, friends and lawyers to report sexual abuse, harassment or staff misconduct at OJC right away. The confidential hotline is 844-201-4312 or 504-717-2279, and reports can be made without giving your name.
↑ Back to the question list19. How long does release from Perdido Street take after bond?
Release from the Perdido Street jail can take several hours after bond posts, since Perdido Street staff clear holds and return belongings. Call records at 504-827-6777 before heading over.
↑ Back to the question list20. What if the person is sentenced to state prison?
Someone handed DOC time often waits at the Justice Center until the state moves them. The DOC locator line at 225-383-4580 tracks transfers out of the Justice Center, and our Louisiana state prisons list covers each prison.
↑ Back to the question list21. Is there an Orleans warrant?
Phone the sheriff's records office at 504-827-6777, or NOPD at 504-821-2222, to ask about an Orleans warrant. Neither OPSO nor NOPD publishes names, and Louisiana keeps no public statewide warrant lookup. Arranging a surrender at Orleans Justice Center on Perdido Street through a lawyer often speeds bail. If the warrant came from missing court at Tulane and Broad, the clerk's office at 2700 Tulane Avenue, Suite 114, 504-658-9000, explains how a skipped Tulane and Broad date is reset.
↑ Back to the question list22. Where are children held in New Orleans?
Orleans Parish Juvenile Court hears cases for children under 17. Youths are held at the Juvenile Justice Intervention Center, 1100 Milton Street, 504-658-3400. Since April 19, 2024, 17-year-olds are charged as adults.
↑ Back to the question list23. Which federal court covers New Orleans?
The U.S. District Court for the Eastern District of Louisiana is at 500 Poydras Street; clerk in Room C151, New Orleans, LA 70130, 504-589-7600. A Poydras Street magistrate reads the pretrial services report and applies the Bail Reform Act (18 U.S.C. 3142). The U.S. Marshals, Suite 724 of that building, 504-589-6079, may board defendants in local jails. Sentenced federal prisoners: BOP inmate locator.
↑ Back to the question list24. How do ICE detainers work at OJC?
- Fingerprints from a Perdido Street booking reach federal systems; ICE may send a detainer.
- Paying the local bail does not remove it.
- The jail may hold someone up to 48 hours past release for ICE.
- If agents don't arrive, the detainer lapses.
- Act 314 of 2024 directs Louisiana agencies to cooperate.
Search the ICE detainee locator. The field office is upriver at 181 James Drive W, St. Rose, LA 70087. Families in New Orleans can call ICE's detention line at 888-351-4024.
↑ Back to the question list25. Can I get a release alert?
Yes. The Orleans Justice Center reports to LA VINE, Louisiana's free system. Register, and a text, email or call goes out to you when OJC lists a release or transfer.
↑ Back to the question list26. What if someone demands bail money by phone?
Hang up on the caller. The sheriff will never demand gift cards or app payments for bail. Verify any call like this with records at 504-827-6777 before you send money anywhere.
↑ Back to the question list27. Which police serve Orleans Parish?
- New Orleans Police Department (NOPD): non-emergency 504-821-2222. NOPD covers the whole parish, since the city and parish share borders.
- Orleans Parish Sheriff's Office: runs the jail and courthouse security, 504-202-9339.
- Tulane University Police: Uptown 504-865-5381, downtown campus 504-988-5531 (non-emergency).
- Loyola University Police: 6363 St. Charles Avenue, 504-865-3434.
- University of New Orleans Police: 2000 Lakeshore Drive, 504-280-6371.
- Port of New Orleans Harbor Police: 1 Third Street, 504-891-7585.
- Louisiana State Police Troop B: 2101 I-10 Service Road, Kenner, 504-471-2775, for interstate arrests.
- City hall: 504-658-4900.
Dial 911 for any New Orleans emergency.
↑ Back to the question listOrleans Parish Bail and Bond, New Orleans
Getting released on bail in New Orleans. The Orleans Parish Sheriff's Office runs the Orleans Justice Center at 2800 Perdido Street, New Orleans, LA 70119, the parish's main jail.
The Louisiana Sheriffs' Association and state corrections list the jail at 504-202-9339.
Orleans Parish and the city of New Orleans share the same borders.
1. Is there a second number for the Perdido Street jail?
The main jail number is 504-202-9339. The sheriff's records division answers inmate questions at 504-827-6777.
↑ Back to the question list2. Is there more than one New Orleans jail building?
Yes. State corrections also lists the sheriff's Temporary Detention Center on Perdido Street, reached through the same main number. Ask which building the person is in before you go.
↑ Back to the question list3. How fast must a New Orleans magistrate see someone?
Within 72 hours, leaving out weekends and holidays, under Article 230.1. In Orleans, a magistrate judge at Criminal District Court sets bail and can appoint a public defender. Without that hearing, the person must be released without bail.
↑ Back to the question list4. Which bonds does Criminal District Court accept?
Article 321 permits commercial surety, property bonds, unsecured personal surety, recognizance and cash. Those two no-collateral options are off the table for people accused of violence or felony gun charges.
↑ Back to the question list5. How do I post cash bail in New Orleans?
Article 326 names four ways to pay: paper currency, certified checks, government bonds and money orders from a bank or post office. Before paying, check with the clerk at 504-658-9000 or the jail on where it goes.
↑ Back to the question list6. What does a New Orleans bail bondsman charge?
No more than 12 percent of the bail, and at least $120, under R.S. 22:1443. That fee pays the company and does not come back, even when charges end.
↑ Back to the question list7. Where is the Criminal District Court clerk?
The Criminal District Court clerk is at 2700 Tulane Avenue, Suite 114, New Orleans, LA 70119. You can call the office at 504-658-9000 about bond records.
↑ Back to the question list8. Will Orleans Parish return cash bail?
In most cases, once the case is resolved and the defendant made every court date. Costs and fines may be withheld. To add funds for someone at the Justice Center, read our money guide.
↑ Back to the question list9. What happens after a missed date at Tulane and Broad?
The court can issue an attachment for arrest and forfeit the bond. The cosigner may then owe the bail company. Article 312 lets a judge refuse bail later.
↑ Back to the question list10. Does posting bail lift an ICE hold in New Orleans?
No. Federal, immigration and other-parish holds stay in place. The ICE locator can show a transfer. If ICE files a detainer, the person can be kept up to 48 hours after they would otherwise be released; the sheriff's records line can explain the Orleans policy.
↑ Back to the question list11. Who do I call if Perdido Street has no record?
Call the sheriff's records office at 504-827-6777 first. Neighboring parish jails include Jefferson Parish, St. Bernard Parish at 504-278-7645 and Plaquemines Parish at 504-934-7600.
↑ Back to the question list12. Are 17-year-olds tried as adults in Orleans?
Yes, for offenses since April 19, 2024, because 17-year-olds are now charged as adults in Louisiana. Younger children go to Orleans Parish Juvenile Court.
↑ Back to the question listOrleans Justice Center ON-SITE (at the jail) VIDEO VISITATION SCHEDULE
2800 Perdido Street
New Orleans, LA 70119
504-827-6777
Schedule Video Visits online with Smart Visit
- On-site Visits are free.
- Visitation schedule subject to change.
- Inmates are allowed four 30-minute visits per week.
- You must arrive 15 minutes prior to the visit.
- A maximum of one adult and one child are allowed per an on-site video session.
- Only one infant (under 1 year of age) will be allowed per visit and will not be counted as a visitor
- All visits must be made at least 24 hours in advance.
- Any person visiting must not have been incarcerated within the past 180 days.
ON SITE VISITATION SCHEDULE
| DAY | TIME |
| SUNDAY | 8:00AM to 10:00PM |
| MONDAY | 8:00AM to 10:00PM |
| TUESDAY | 8:00AM to 10:00PM |
| WEDNESDAY | 8:00AM to 10:00PM |
| THURSDAY | 8:00AM to 10:00PM |
| FRIDAY | 8:00AM to 10:00PM |
| SATURDAY | 8:00AM to 10:00PM |
Orleans Justice Center REMOTE (at home) VIDEO VISITATION SCHEDULE
Schedule Video Visits online with Smart Inmate
- All visits must be scheduled at least 24 hours in advance.
- Remote visits are charged a fee.
- Visitation Schedule subject to change.
REMOTE VISITATION SCHEDULE
| DAY | TIME |
| SUNDAY | 7:00 AM - 11:00 PM |
| MONDAY | 7:00 AM - 11:00 PM |
| TUESDAY | 7:00 AM - 11:00 PM |
| WEDNESDAY | 7:00 AM - 11:00 PM |
| THURSDAY | 7:00 AM - 11:00 PM |
| FRIDAY | 7:00 AM - 11:00 PM |
| SATURDAY | 7:00 AM - 11:00 PM |
Attorneys have access to their clients during the following times:
7:00 AM - 11:00 PM
- Inmates cannot be seen during mealtimes, lockdowns and emergency situations.
- Attorneys may call 504-827-6777 for questions or appointments.
SmartJailMail Video Visitation provides a secure online platform that enables families and friends to conduct live, face-to-face video visits with incarcerated loved ones from home. Using an internet-connected smartphone, tablet, or personal computer equipped with a webcam, visitors can connect directly without traveling to the facility.
Important: Advance Registration and Visitor Clearance Required
Detention centers do not permit unscheduled or unverified video sessions. Correctional facilities require prospective visitors to submit government-issued photo identification and receive administrative clearance before booking an appointment, an approval process that can take up to 48 hours depending on facility staffing. You should verify your visitor approval status with the facility prior to scheduling. If you do not register well in advance, you will miss your loved one's scheduled visiting window for the week.
Step-by-Step Instructions to Register and Schedule a Video Visit
- Visit www.smartjailmail.com and sign into your account.
- Register your visitor profile and upload a clear photograph of your government-issued ID (driver's license or passport) for facility background review.
- Wait for email notification confirming facility visitor approval.
- Select Video Visitation, choose the detention facility, and select the inmate.
- Browse the available schedule calendar, select an open time slot, and pay the visitation fee using a credit or debit card.
- Log into the website 10 minutes prior to the start time on a device with a functioning camera, microphone, and reliable high-speed internet connection.
What the Inmate Needs to Do
The inmate receives a visitation notification on their housing unit video kiosk or tablet. At the appointed time, they log in with their PIN and sit before the terminal. Inmates and visitors must strictly observe jail dress and conduct rules; sessions are monitored by staff and will terminate immediately upon any violation.
Official Provider: SmartJailMail Official Website
Customer Service Telephone: 1-888-253-5178
Support Hours: Monday – Friday, 7:00 AM – 7:00 PM EST
Supported Languages: English and Spanish
Other Services Provided by Smart Communications
In addition to Remote Video Visitation, Smart Communications provides electronic messaging and phone calling services:
- SmartJailMail Two-Way Messaging: Send electronic messages and photos directly to an inmate's housing unit kiosk.
• Learn more on our website: Two-Way Messaging Guide | • Visit official vendor page: SmartJailMail Messaging - Smart Inmate Phone Services: Prepay for phone calling credits so your loved one can call your telephone directly.
• Learn more on our website: Inmate Phone Time Guide | • Visit official vendor page: Smart Inmate Calling
Orleans Parish Criminal District Court
Unlike other Louisiana parishes, Orleans has its own Criminal District Court that only hears state criminal cases, from misdemeanors up to murder.
Its large courthouse sits at the corner of Tulane Avenue and Broad Street, next to the jail complex, and most hearings for people held at the jail take place in its courtrooms.
The clerk of Criminal District Court is at 2700 Tulane Avenue, New Orleans, LA 70119, 504-658-9000.
1. Who are the main offices on a felony or misdemeanor case?
- Clerk of Criminal District Court: 2700 Tulane Avenue, New Orleans, LA 70119, 504-658-9000.
- District attorney: 1340 Poydras Street, Suite 700, New Orleans, LA 70112, 504-822-2414.
- Public defenders: 2601 Tulane Avenue, Suite 700, New Orleans, LA 70119, 504-821-8101.
2. Where is the sheriff's office?
The sheriff's offices are at 2800 Perdido Street, New Orleans, LA 70119. Call the jail at 504-202-9339 for help.
↑ Back to the question list3. How long do New Orleans prosecutors have to charge someone?
Article 701 gives 30 days on a jailed misdemeanor, 60 on a felony and 120 on a charge carrying death or life. A defendant held past that can ask Criminal District Court for release. Arraignment follows within 30 days.
↑ Back to the question list4. Where are juvenile cases heard?
In Orleans Parish Juvenile Court, for children under 17. Youths are held at the city's Juvenile Justice Intervention Center, 1100 Milton Street, 504-658-3400. Since April 19, 2024, 17-year-olds are charged as adults.
↑ Back to the question list5. Which federal court sits in New Orleans?
The U.S. District Court for the Eastern District of Louisiana, 500 Poydras Street, Room C151, New Orleans, LA 70130, 504-589-7600. The BOP inmate locator lists federal prisoners.
↑ Back to the question list6. How do I post bail?
Our bail guide sorts out the kinds of New Orleans bond. When you are ready, phone 504-202-9339 and ask what amount was set and how it can be paid.
↑ Back to the question list7. How does a warrant from Orleans Parish Criminal District Court get cleared?
Warrants from Orleans Parish Criminal District Court are served by sheriff's deputies and NOPD officers; the sheriff's records office answers at 504-827-6777, and NOPD at 504-821-2222. OPSO publishes no wanted list, and families in Louisiana can't search warrants statewide. The Clerk of Criminal District Court, 2700 Tulane Avenue, New Orleans (504-658-9000), keeps the file; a missed court date is often fixed by asking the judge to recall the warrant and set a new one. Otherwise, a lawyer can arrange surrender at Orleans Justice Center, 2800 Perdido Street.
↑ Back to the question list8. How do I find a New Orleans criminal court date online?
Use the Orleans Criminal District Court clerk’s page and follow its link to Clerk Connect. The City of New Orleans posts a free search walkthrough. Start with the case number if you have it. If you search by name, check the case details before relying on the result.
Write down the case number, court section and next listed hearing. Confirm the time and location with the clerk at 504-658-9000 if the docket is unclear or you are making travel plans. For a municipal citation, start with the court printed on the ticket.
↑ Back to the question list
Access Securepak is an authorized correctional commissary care-package program that allows families to purchase customized food, snack, hygiene, apparel, and electronics packages sent directly to an incarcerated loved one. Every package is custom-packed to meet the strict security regulations of the specific jail or state prison.
Important: Delivery Schedules and Package Quotas
Jail package guidelines are not uniform across detention centers. Some facilities permit orders year-round, while others restrict deliveries to quarterly cycles or strict weekly deadlines that you should confirm with the facility directly. If you delay setting up your account, you risk missing the upcoming delivery cutoff, leaving your loved one waiting an extra cycle for fresh food, warm thermals, or personal toiletries.
Step-by-Step Instructions to Register and Access Service
- Visit the official Access Securepak online store at www.accesscatalog.com.
- Select the state and the specific jail or correctional institution from the dropdown menu.
- Enter the inmate's legal last name and inmate ID to verify their active housing and package eligibility.
- Browse the catalog of approved meats, cheeses, ramen soups, cookies, toiletries, and clothing.
- Add items to your cart up to the facility's maximum weight or dollar limit (usually $50 to $125 per order).
- Check out using your debit or credit card and save the order confirmation tracking number.
What the Inmate Needs to Do
The inmate does not need to order anything themselves. Securepak ships the sealed package directly to the correctional facility's commissary warehouse. Jail staff inspect the box and deliver it to the inmate during regular pod commissary distribution, where the inmate signs for the package.
Official Provider: Access Corrections / Keefe Group Official Website
Customer Service Telephone: 1-800-546-6283
Support Hours: Monday – Friday, 8:30 AM – 11:30 PM EST; Saturday, 11:00 AM – 5:00 PM EST
Supported Languages: English and Spanish
Other Services Provided by Access Corrections / Keefe Group
In addition to Access Securepak (Commissary & Gift Packages), Access Corrections / Keefe Group provides several other communication, financial, and visitation services at participating correctional facilities:
- Inmate Trust Money Deposits: Send cash directly to their personal account so they can buy items independently.
• Learn more on our website: Inmate Trust Money Deposits Guide | • Visit official vendor page: Access Corrections / Keefe Group Inmate Trust Money Deposits - Digital Messaging & Photos: Send fast electronic letters and digital pictures to their tablet.
• Learn more on our website: Digital Messaging & Photos Guide | • Visit official vendor page: Access Corrections / Keefe Group Digital Messaging & Photos
Buy Commissary for an Inmate in the Orleans Justice Center
Orleans Justice Center Inmate Commissary - Sending Money or Purchasing Commissary for an Inmate
Orleans Justice Center allows inmates to purchase commissary. Ask the jail what its commissary sells; snacks and hygiene items are common.
You can buy commissary for an inmate using an online service called Access Securepak.
Call the facility at 504-827-6777 to ask whether there is a limit on how much an inmate can spend on commissary.
Access Securepak's site shows whether friends and family can order commissary for an inmate at this jail.
Scroll down for information on the Orleans Justice Center's service they use for you being able to purchase commissary items online and have them shipped directly to the inmate.
You can also go to our Inmate Money page for information on how to send money to an inmate.
Access Secure Deposits (Smart Deposit) allows families and friends to securely transfer money directly into an incarcerated person's jail trust account using a debit or credit card. Deposited funds become immediately available for your loved one to purchase essential hygiene goods, over-the-counter medication, food items, and writing materials from the facility commissary.
Important: Inmate Banking Policies Vary by Facility
Once a person is booked and moved to a cell, facilities do not always allow cash drop-offs or phone payments directly to the jail. Some might and you should confirm this by calling the facility and asking. But if you do not register online and fund your loved one's trust account immediately, they may be forced to wait days or weeks for standard paper processing, leaving them without essential soap, clean undergarments, basic medical sundries or snacks.
Step-by-Step Instructions to Register and Access Service
- Obtain the inmate's legal first and last name, date of birth, and official six- to ten-digit Booking or Inmate ID number.
- Visit the official Access Corrections portal at www.accesscorrections.com or download the Access Corrections mobile app.
- Select the state and the exact detention facility or county jail where the inmate is currently housed.
- Add the inmate as a contact and confirm their identity from the facility roster.
- Enter your debit or credit card billing information, choose your deposit amount, review the facility processing fee, and submit your payment.
- Save and print your transaction confirmation number for verification.
What the Inmate Needs to Do
The inmate does not need internet access to receive your deposit. Once approved, the funds post directly to their facility account balance. The inmate can verify their balance at the dayroom kiosk or on their trust statement and start ordering items on the next designated commissary day.
Official Provider: Access Corrections / Keefe Group Official Website
Customer Service Telephone: 1-866-345-1884
Support Hours: 24/7/365
Supported Languages: English and Spanish
Other Services Provided by Access Corrections / Keefe Group
In addition to Access Secure Deposits (Trust Money), Access Corrections / Keefe Group provides several other communication, financial, and visitation services at participating correctional facilities:
- Digital Messaging & Photos: Send digital letters and pictures straight to the inmate's kiosk or tablet.
• Learn more on our website: Digital Messaging & Photos Guide | • Visit official vendor page: Access Corrections / Keefe Group Digital Messaging & Photos - Commissary Care Packages: Order pre-approved food boxes, thermal clothes, and snack bundles directly to the jail.
• Learn more on our website: Commissary Care Packages Guide | • Visit official vendor page: Access Corrections / Keefe Group Commissary Care Packages
Deposit Money for an Inmate in the Orleans Justice Center
The Easiest and Securest Way of Depositing Money for an Inmate
There are several methods for depositing money on an inmate's account:
1. To send money online to an inmate in the Orleans Justice Center use Access Corrections.
2. If you prefer to use your credit or debit card and deposit money over the phone, you can call them at 866-345-1884.
3. Some jails have an Access Corrections kiosk for cash or card deposits. Call the Orleans Justice Center to ask whether it has one and where it is.
4. Access Corrections also has Kiosk machines that you can find in check cashing stores and retail outlets across the country.
5. The Orleans Justice Center may also allow you to *mail an inmate a money order or cashier’s check from a trusted source such as the Post Office, a local bank, or Western Union. Ask the jail who the money order should be made out to and what to write on it. To confirm this option call the facility at 504-827-6777.
*When mailing a money order or cashier’s check, send it an envelope by itself. Never send it with a letter or photos for your inmate, unless the facility allows it. Never send personal checks or cash.
6. To ask whether the Orleans Justice Center takes deposits in person, and when, call 504-827-6777.
The Orleans Justice Center on Perdido Street in New Orleans is the main jail run by the Orleans Parish Sheriff's Office. Personal letters do not go to the building. They go to a mail-scanning service, and the detainee sees a digital copy. Jails switched to scanning because people soaked paper in drugs, let it dry and mailed it in. Legal mail and publications still go straight to the jail.
Personal letters and postcards (scanned):
Inmate's Full Name & Inmate's Folder #
Smart Communications/ Orleans Parish
PO Box 9203
Seminole, FL 33775-9199
Legal mail, books, newspapers and magazines:
Inmate's Full Name & Inmate's Folder #
Orleans Justice Center
3000 Perdido Street
New Orleans, LA 70119
- Folder number: Every letter needs the detainee's full name and folder number, plus their housing location if you know it. Get the folder number from the detainee search.
- Your return address: Your first and last name, street address, city, state and ZIP code are required. A post office box is not accepted as a return address.
- Ink and paper: Write in blue or black. Crayon, markers, colored ink, lipstick and perfume are all banned, and so are drawings on the page or envelope.
- Enclosures: Regular photos (not Polaroids) and computer printouts are fine. Glitter, confetti and other loose items are not.
- Greeting cards: A plain card scans; a musical one is refused.
- Publications: New copies only, mailed by the publisher to the Perdido Street address, never to the scanning service. No hardcover books. Magazines with weapons, profanity or adult content are taken, and very violent or obscene books are thrown out.
- Money: Don't put money or stamps in a letter. Use the jail's send money options, and detainees buy postage from commissary.
- No contact: Detainees can't write to co-defendants, other inmates or anyone under a no-contact order.
Mail is delivered Monday through Friday with no limit. Detainees here can also get electronic messages.
Smart Inmate (operated by Smart Communications) provides secure telecommunications services for county detention centers and local correctional facilities. Establishing an AdvancePay prepaid telephone account links calling minutes directly to your mobile phone or landline number, ensuring outbound calls placed by an incarcerated loved one connect without carrier billing interruptions.
Important: Cellular Networks Block Unfunded Inmate Calls
Inmate phone networks do not permit incoming telephone calls, and cellular carriers do not support collect billing from detention centers. While select traditional landlines may support direct monthly carrier billing, wireless smartphones and VoIP lines require an active prepaid calling balance, which you can verify by checking with your telephone service provider. If you do not register online and fund your phone account right away, your loved one will receive an automated disconnect announcement when dialing your number.
Step-by-Step Instructions to Register and Fund a Phone Account
- Visit www.smartinmate.com or call customer care at 1-888-253-5178.
- Click Sign Up and register using your primary 10-digit telephone number and email address.
- Select the state and facility where the inmate is currently housed.
- Locate the inmate using their full legal name or facility booking ID number.
- Choose your deposit amount ($25, $50, or custom amount) and enter your credit or debit card billing information.
- Authorize payment, save your confirmation number, and confirm that your mobile phone does not filter automated correctional phone lines as spam.
What the Inmate Needs to Do
The inmate dials your 10-digit telephone number from any dayroom telephone and keys in their assigned PIN. The automated system verifies that your phone number has an active prepaid balance and connects the call once you press the prompted number to accept. All personal telephone calls are recorded and monitored by facility investigators.
Official Provider: Smart Inmate Official Website
Customer Service Telephone: 1-888-253-5178
Support Hours: Monday – Friday, 7:00 AM – 7:00 PM EST
Supported Languages: English and Spanish
Other Services Provided by Smart Communications
In addition to Phone Calling, Smart Communications provides digital messaging and visitation options via its companion portals:
- SmartJailMail Two-Way Messaging: Send electronic messages and photos directly to an inmate's housing unit kiosk.
• Learn more on our website: Digital Messaging Guide | • Visit official vendor page: SmartJailMail Messaging - SmartJailMail Remote Video Visits: Schedule and join live video visits from home using your computer or smartphone.
• Learn more on our website: Video Visitation Guide | • Visit official vendor page: SmartJailMail Video Visits
Smart Communications provides the SmartJailMail digital communications system, enabling two-way electronic messaging, photo sharing, and digital mail delivery for county jails and correctional facilities across the United States. Messages and approved digital photos clear electronic screening in hours, eliminating postal delays.
Important: Postal Mail Transition and Digital Message Credits Vary
Inmates cannot receive incoming phone calls, and traditional postal mail rules differ across correctional agencies. While some facilities still allow regular handwritten letters, many facilities utilizing Smart Communications have completely eliminated physical mail delivery, redirecting postal letters to a central scanning hub or mandating direct digital messaging, which you can verify by checking facility rules. If you do not register online and purchase message credits immediately, your loved one may face lengthy communication delays while waiting for updates from home.
Step-by-Step Instructions to Register and Send Messages
- Visit www.smartjailmail.com and click Sign Up to create a free user profile.
- Verify your email address and primary telephone number.
- Search for the inmate by selecting the state, detention facility, and entering their legal name or booking ID.
- Send an electronic contact connection request to link your account to the inmate's profile.
- Purchase a messaging credit bundle using a debit or credit card.
- Compose your message in the text editor and attach approved JPEG photos if permitted by facility guidelines.
- Submit your message to the facility's screening queue.
What the Inmate Needs to Do
All electronic correspondence is screened by facility staff before delivery. Once approved, messages appear in the inmate's inbox on their housing unit Smart Communications kiosk or tablet. The inmate opens the message, views attached photos, and types an electronic reply using their available credits.
Official Provider: SmartJailMail Official Website
Customer Service Telephone: 1-888-253-5178
Support Hours: Monday – Friday, 7:00 AM – 7:00 PM EST
Supported Languages: English and Spanish
Other Services Provided by Smart Communications
In addition to Two-Way Messaging, Smart Communications operates video visitation and phone services at participating facilities:
- Remote Video Visitation: Schedule and join live face-to-face video visits from your computer or smartphone.
• Learn more on our website: Video Visitation Guide | • Visit official vendor page: SmartJailMail Video Visits - Smart Inmate Phone Services: Prepay for phone calling credits so your loved one can call your mobile phone directly.
• Learn more on our website: Inmate Phone Time Guide | • Visit official vendor page: Smart Inmate Calling
Smart Communications deploys secure, corrections-grade handheld tablets (SmartPad) to incarcerated individuals in county detention facilities. Operating on a secure internal wireless network, these devices allow inmates to conduct remote video visits, make voice telephone calls, send and receive electronic messages, stream approved music, read digital books, and access self-help resources directly from their housing pods.
Important: Tablet Hardware Deployment and Rental Rules Vary
Detention centers do not manage tablet distribution identically. While some agencies issue individual personal tablets to every detainee at booking, others utilize shared pod docking stations or restrict tablet use to specific dayroom hours, which you should confirm with the facility directly. Although core educational and legal resources are generally provided free of charge, sending messages, listening to music, or making phone calls from the tablet requires an active balance funded by outside contacts.
Step-by-Step Instructions to Support and Fund SmartPad Tablets
- Verify that Smart Communications handheld tablets are active at your loved one's specific detention facility.
- Navigate to www.smartjailmail.com on your computer or mobile device.
- Sign into your verified user profile and link the inmate's legal name and booking ID number.
- Select Messaging Credits or Inmate Media Funds to add funds to their available balance.
- Specify your deposit dollar amount, review convenience fees, and enter your credit or debit card billing details.
- Submit payment, save your confirmation receipt, and notify your loved one that their device balance is available.
What the Inmate Needs to Do
The inmate unlocks their assigned tablet using their PIN or biometric scan. Their available balance appears on the screen, allowing them to download songs, read digital books, write messages, and communicate with approved family members. Devices are returned to charging racks during facility count times and for overnight storage.
Official Provider: SmartJailMail Official Website
Customer Service Telephone: 1-888-253-5178
Support Hours: Monday – Friday, 7:00 AM – 7:00 PM EST
Supported Languages: English and Spanish
Other Services Provided by Smart Communications
In addition to Tablet Services, Smart Communications provides several other communication, financial, and visitation options:
- SmartJailMail Two-Way Messaging: Send electronic messages and photos directly to an inmate's housing unit kiosk.
• Learn more on our website: Two-Way Messaging Guide | • Visit official vendor page: SmartJailMail Messaging - Remote Video Visitation: Schedule and join live face-to-face video visits from your computer or smartphone.
• Learn more on our website: Video Visitation Guide | • Visit official vendor page: SmartJailMail Video Visits - Smart Inmate Phone Services: Prepay for phone calling credits so your loved one can call your telephone directly.
• Learn more on our website: Inmate Phone Time Guide | • Visit official vendor page: Smart Inmate Calling - Inmate Trust & Commissary Deposits: Send money directly into an inmate's jail trust account for independent commissary spending.
• Learn more on our website: Trust Deposits Guide | • Visit official vendor page: Smart Communications Deposits
Orleans Parish County Jails
Orleans Parish Juvenile Facilities
Nearby counties
- Orleans Justice Center: 504-827-6777
- Adult Probation: 504-361-6320
- Inmate Information - Automated Line: 504-827-6777
- New Orleans Police: 504-821-2222
- Orleans District Attorney: 504-822-2414
- Orleans Drug Court: 504-658-9400
- Orleans Juvenile Court: 504-658-9500
- Orleans Parish Court: 504-658-9100
- Orleans Public Defender: 504-821-8101

