Toole County Jail
Toole County Jail
Physical Address
235 Deer Lodge AvenueShelby, MT 59474
Jail Phone Number
406-434-5585Toole County Inmate Search and Jail Info
From Kevin to the Sweetgrass border, adults arrested by a deputy or trooper are booked into the Toole County jail in Shelby. It is a small lockup of about 9 beds, staffed by Sheriff's Office detention officers, and state records list that office at 235 Deer Lodge Ave., Shelby, MT 59474. Read on to track a person, sort out the charges and handle visits and mail.
Begin with the official inmate lookup. A name may be missing for a while after booking or release. Crossroads Correctional Center, the state prison in town, is a separate place with its own search, covered below.
Call 406-434-5585 to confirm custody and to learn how to find the jail door. Ask what the person is charged with and when they see a judge. Our bail page lays out release, and our court guide covers each hearing.
Read inmate search answers
1. Is my loved one booked into the Toole County jail tonight?
A short phone call usually beats guessing. Try these steps:
- Open the inmate lookup and look for the person's name.
- Call the Sheriff's Office at 406-434-5585. The Sheriff's Office also runs the county's 911 dispatch.
- Give the full legal name and the date of birth.
- Ask who arrested them, for what, and if a bail figure exists yet.
- Jot down any booking number you are given. Deposits, letters and court calls go faster with it.
2. Name not showing? Here is why.
Several things can explain a blank search:
- Fresh arrest. Booking paperwork can lag behind the arrest itself.
- Already gone. They may have bailed out or been released by a judge.
- Moved. Transfers happen, whether to a neighbor's jail, a DOC site or the Marshals.
- Spelling. Names get typed wrong. Retry with a maiden name, a short form or initials.
- Age. Detained minors are sent to a youth center in Great Falls.
- State prisoner. Someone serving a DOC sentence at Crossroads won't be on the county's list.
One ring to 406-434-5585 sorts out nearly all of these.
↑ Back to the question list3. How do I find an inmate at Crossroads Correctional Center?
Crossroads is a state prison, not the county jail. CoreCivic runs it for the Montana Department of Corrections, and it has room for about 750 prisoners. It sits at 50 Crossroads Dr, Shelby, MT 59474, and the main number is 406-434-7055.
- Search the DOC offender search by name. It shows where the person is housed and their status.
- Send mail with the inmate's full first and last name and AO number, then Crossroads Correctional Center, 50 Crossroads Drive, Shelby, MT 59474.
- Personal letters are scanned at the prison and shown on the inmate's tablet. Rejected mail brings a postcard that tells you why.
- Questions about DOC contract prisons go to the Secure Contract Facilities Bureau, 406-415-6518.
Visiting days and other prison rules for Crossroads appear in our directory of Montana prisons.
↑ Back to the question list4. Could a jail near Toole County have them?
The county keeps its own adult inmates in Shelby. Still, an arrest close to a county line, or a transfer, could put a person in a neighbor's jail. Phone these offices to ask:
- Glacier County jail, Cut Bank, run from the Glacier County Courthouse, 28 6th Ave. SE, Cut Bank, MT 59427. Call 406-873-2711 and press 2 for the jail.
- Pondera County jail, overseen by the Sheriff's Office, 20 4th Avenue SW, Suite 109, Conrad, MT 59425, 406-271-4060.
- Liberty County Sheriff's Department, 111.5 East Adams Ave., Chester, MT 59522, 406-759-5171. Ask where it holds people.
- Cascade County Detention Facility, 3800 Ulm N Frontage Road, Great Falls, MT 59404, 406-454-6820. It is the large regional jail in Great Falls.
5. Can I get a copy of a booking photo?
Under Montana law, mug shots count as public criminal justice information, along with bail papers and the daily jail count (MCA 44-5-103). Such records may be shared freely (MCA 44-5-301). Phone the Sheriff's Office at 406-434-5585 to learn the steps for a records request. Its posted fee for those is $2.00 to start and $1.00 for each page.
- ICE handles its own photo requests through a FOIA form, the ICE records request page.
- Booking pictures from federal arrests are seldom made public. A fugitive case is the usual exception, when the Marshals may share one.
6. Will anyone call me on release day?
Not automatically, for a county stay. Calling 406-434-5585 and rechecking the inmate lookup are your best tools.
- VINE costs nothing. It sends a voice call, a text or an email when a DOC felony offender's custody changes, such as a Crossroads release or a parolee's status. Register yourself on VINELink, or phone 800-456-3076 at any hour.
- Victims get a heads-up. In partner assault, choking, stalking and protection order cases, the jail has to notify the alleged victim quickly if the accused bails out (MCA 46-9-108).
7. What are the bail basics in Toole County?
Release is usually decided by the Justice of the Peace, Suite 104, 226 1st St S, Shelby, MT 59474, 406-424-8315. Cash bail and bonds are still used in Montana. Judges, though, must choose the mildest conditions that will still bring the person back.
- A statewide bond schedule suggests starting amounts for lots of misdemeanors.
- Felonies carry no preset amount. The judge sets one.
- Partner assault cases need a judge's review before any release.
- Outside warrants are a hard stop. Since 2025, the local judge has no power to admit that person to bail.
Amounts, payment, bond agents and refunds are all laid out on our bail page.
↑ Back to the question list8. What charges is the jail holding them on?
Jail staff at 406-434-5585 can tell you the booking charges. Each one ties to a section of Montana law, which you can read in the Montana Code Annotated, free to anyone.
The filed complaint or information is the official version, and it can differ from the booking sheet. Misdemeanor filings appear on the limited court portal. Felony filings show on the District Court portal. Prosecutors at the Toole County Attorney's Office, 153 Main Street, Shelby, MT 59474, 406-434-5417, make the final call on charges.
↑ Back to the question list9. Who will defend them in court?
Defendants hear about their right to counsel at the first hearing, including how to request one paid for by the state. The state's public defenders handle felonies, Youth Court, and misdemeanors that could put someone behind bars.
- Regional office: 615 2nd Ave. N., Great Falls, MT 59403, 406-770-3200
- Apply at advopd.mt.gov. Gather pay stubs and bank statements first.
Families may hire their own attorney instead. The jail can explain how outside lawyers arrange private client meetings or calls.
↑ Back to the question list10. Can I visit someone at the Toole County jail?
Call before you plan a trip. The Sheriff's Office at 406-434-5585 can explain current visiting days and times, whether visitors need approval ahead of time, what ID to bring and any dress rules. Ask whether video visits are offered too.
Ask staff whether children may come and what you are allowed to carry inside. For a first visit, our jail visiting guide walks through what to expect.
↑ Back to the question list11. Can I put money on their books?
An account balance lets an inmate buy commissary items like toothpaste and snacks, and pay for calls. Ring 406-434-5585 for the deposit methods in use today, plus any caps or fees. You'll want their full name and booking number on hand.
Our guide to sending inmate money explains common options. What the money buys is covered in our commissary guide. Mailing cash is never a good idea.
↑ Back to the question list12. Will they be able to call home?
The jail picks the phone and message system. Phone 406-434-5585 to learn how to receive calls, the price, and whether tablets or e-messages are offered here. Assume any call could be recorded.
Keep case details off the phone and away from messages. Our inmate phone guide and jail email and text guide share more tips.
↑ Back to the question list13. Where do letters to the Toole County jail go?
Ask first. Call 406-434-5585 for the right mailing address. Ask if the envelope needs a booking number. Ask which items are allowed, such as photos, cards or paperbacks.
Address it with the inmate's legal name, and put your own name and return address in the corner. Plain white paper is safest. Leave off stickers, glitter and scents. Our inmate mail guide lists the usual rules.
↑ Back to the question list14. Who can pick up their wallet and phone?
Wallets, phones and clothing taken at booking are held by the jail. Collecting them for someone? Call 406-434-5585 on a weekday to set a time and to see if the person must sign a release slip. Bring photo ID to the Sheriff's Office, 235 Deer Lodge Ave., Shelby, MT 59474.
↑ Back to the question list15. What if they get sick or need pills?
Health care for inmates falls on the Sheriff's Office. Report an illness, an injury or a needed prescription quickly by calling 406-434-5585. Be ready with the medication, how much they take, and the doctor's contact.
Life-threatening problem? Dial 911. Worried about suicide or a breakdown? Say so in plain words when you call the jail. After release, the Center for Mental Health offers care in town at 640 Park Ave, Shelby, MT 59474, 406-434-8080.
↑ Back to the question list16. Is there a Toole County warrant for them?
Warrants in this county are written by the Justice of the Peace and carried out by the merged city-county Department of Public Safety. Ask about one by phoning the Sheriff's Office, 406-434-5585. Wanted state offenders, such as escapees and absconders from probation or parole, are flagged on the DOC offender search. You can also search open cases on the state's free portals for local courts and for District Court. A lawyer can explain the safest way to handle it. Often that means turning yourself in at the Sheriff's Office or asking the judge for a new court date. Justice Court is at 406-424-8315.
↑ Back to the question list17. When is the next hearing on their case?
Hearing dates are set by the court in charge:
- Justice Court and the Shelby and Sunburst city court: Suite 104, 226 1st St S, Shelby, MT 59474, 406-424-8315
- Clerk of District Court for felonies: Suite 301, same building, 406-424-8330
- Juvenile probation for Youth Court: 406-424-8364
Both state court portals let you search by name too. For what happens at each stage, see our court guide.
↑ Back to the question list18. What if Border Patrol or customs made the arrest?
Toole County touches Canada, so federal officers work here every day. The U.S. Border Patrol's Sweetgrass Station is based at 37 Nine Mile Road, Sunburst, MT 59482, 406-937-8800. U.S. Customs and Border Protection runs the Sweetgrass port of entry at 39825 Interstate 15, Sweetgrass, MT 59484, open 24 hours a day.
Officers from either one can arrest people on federal charges. If that happened, read the federal case answer below for where the case goes and who holds the person. If the arrest is about immigration status, see the ICE answer. A state crime at the crossing is prosecuted by the County Attorney instead.
↑ Back to the question list19. Where does a federal arrest case go?
Great Falls is the place. The Missouri River Federal Courthouse, 125 Central Avenue West, Suite 110, Great Falls, MT 59404, 406-727-1922, hears federal cases from this part of Montana.
- At the opening court date, a federal judge rules on detention, meaning home or a cell until trial (18 U.S.C. 3142).
- Before trial, federal defendants are in Marshals custody, often housed in a county jail that takes federal holds. Its Montana office, 406-200-6004, can say which one.
- Court filings are posted to PACER.
- Once sentenced, the person can be traced with the Federal Bureau of Prisons inmate locator.
20. What happens when immigration agents step in?
Here is the usual flow when immigration agents get involved:
- Paperwork arrives first. ICE's detainer is called Form I-247A.
- Staff then have the right to keep the person up to 48 hours after they would otherwise be released. Montana law requires officers to honor it, except when solid papers prove citizenship or lawful status (MCA 27-16-801).
- ICE moves the person into custody of its Salt Lake City Field Office, 2975 Decker Lake Drive, Suite 100, West Valley City, UT 84119, 801-736-1200.
- To locate them, the ICE Online Detainee Locator takes an A-number or a precise name with birth country. Still nothing? Call the Utah field office.
21. Where did DOC send them after sentencing?
A new state prisoner may stay in the Shelby lockup for a while, until DOC finishes an intake review. Even then, their record is usually already searchable.
- Enter a name or DOC number in the Montana offender search to learn their facility.
- Visiting hours and mail rules for each prison are in our state prison directory.
- For parole or probation check-ins, State Probation and Parole works from the Cedar Square Building, 301 1st St, Suite SO, Shelby, MT 59474, 406-434-5344.
22. Where are Toole County youths held?
Minors never stay in the adult cells. Detained youths travel to Great Falls, to a center run by Cascade County: Juvenile Detention Center, 1600 26th Street S, Great Falls, MT 59405, 406-454-6930. It holds youths ages 10 to 18 and offers family video visits on a set weekly schedule for approved visitors. Call the center for the times.
Detained youths get a judge's review within 24 hours, excluding weekends and holidays (MCA 41-5-332). Their court records are kept off the public portals. Juvenile probation, 406-424-8364, has hearing news and next steps.
↑ Back to the question list23. Who arrested them: deputies, troopers or federal agents?
Toole is home to roughly 5,211 residents, by the Census Bureau's July 2025 estimate. Arrests here can come from:
- Toole County Department of Public Safety, reached through the Sheriff's Office, 235 Deer Lodge Ave., Shelby, MT 59474, 406-434-5585. This is one merged police force for the city and the county. Shelby has no police department of its own, so deputies patrol both town streets and rural roads. A Public Safety Commission with city and county members oversees it.
- Montana Highway Patrol, 18 Trooper Drive, Boulder, MT 59632, 24-hour dispatch 855-647-3777
- U.S. Border Patrol, Sweetgrass Station, 37 Nine Mile Road, Sunburst, MT 59482, 406-937-8800
- U.S. Customs and Border Protection, Port of Sweetgrass, 39825 Interstate 15, Sweetgrass, MT 59484
- Montana Probation and Parole, 301 1st St, Suite SO, Shelby, MT 59474, 406-434-5344, for people on state supervision
Toole County Bail and Release
Adults arrested in Shelby, Sunburst, Kevin or on the Hi-Line farms near Canada are held in the Toole County jail, a small Sheriff's Office lockup of about 9 beds. State records list the office at 235 Deer Lodge Ave., Shelby, MT 59474. Below you will learn how bail can get your person home: who sets it, what it costs and where to pay.
See if a name comes up on the official inmate lookup, then check by phone. For the arrest itself, use our Inmate Lists page: who is in a cell tonight, fresh bookings, warrant checks, the exact charges, booking photos, public defenders and claiming a wallet or phone.
Call 406-434-5585 and ask whether your person is there, what bail is and how to reach the jail door. Hearings are explained one by one on our court page for Toole cases.
1. Who decides on bail after a Toole County arrest?
A judge, and fast. Montana wants every arrested person brought "without unnecessary delay" before a nearby judge (MCA 46-7-101). Whether they go home or stay locked up gets settled at that opening hearing (MCA 46-9-109).
Around here, the Justice of the Peace almost always handles that opening hearing. The same judge also serves as City Judge for Shelby and Sunburst, so town tickets and county charges share one office. Find it in Suite 104, down on the lower level of the courthouse, 226 1st St S, Shelby, MT 59474, 406-424-8315. Your loved one might stand at the bench or talk to the judge over a jail video hookup (MCA 46-9-206).
Felonies later go to the Ninth Judicial District. Bail from Justice Court follows the case upstairs, and the district judge may adjust it (MCA 46-9-201).
↑ Back to the question list2. Which release choices do Montana judges have?
Judges must use the mildest terms that still bring the person back for court (MCA 46-9-108). Options on the table:
- Own recognizance. A signed pledge to return. No money at all (MCA 46-9-111).
- Conditions. Home with strings attached: a curfew, no drinking, no firearms, or an order to leave the alleged victim alone.
- Cash deposit. You hand over 100% of the bail. The clerk holds every dollar of it through the last hearing.
- Commercial bond. A licensed agent covers the entire amount and keeps a fee.
- Personal sureties. The defendant plus two people who have the means sign a written pledge.
- Real estate. Montana land whose free and clear value is high enough can be put up (MCA 46-9-401).
- License in place of bail. With some traffic charges, an officer keeps the license instead of collecting cash.
An ankle monitor is the normal add-on, where one exists, in a repeat partner assault or a felony stalking case.
↑ Back to the question list3. What do common charges usually cost?
Local judges often begin with a statewide list, the Recommended Bond Schedule. Its numbers are suggestions, so the local amount may differ. State surcharges are already folded in. Sample 2026 amounts:
- Misdemeanor assault that hurts someone: $585, with a court appearance required
- Providing alcohol to a minor under 21: $535, appearance required
- Running a boat while impaired: $335
- A third gambling violation inside 5 years: $1,500
- Homicide and other felonies: left blank, so the judge chooses
No one leaves on a schedule amount for partner or family member assault, partner strangulation, stalking, or a broken order of protection or no contact order. Each of those waits on a judge's own review (MCA 46-9-302). The Justice Court can give the real figure for one case at 406-424-8315 on weekdays.
↑ Back to the question list4. Can I post bail at the Toole County jail?
Phone ahead. Deputies and jail staff work under the Sheriff, whose office answers 406-434-5585. By law, a peace officer may accept bail for the judge if a judge's printed list or the warrant spells out the sum, and must give a signed receipt (MCA 46-9-302). A good call goes like this:
- Have the full legal name, spelled out, plus the birth date.
- Find out the total and what charge goes with each part.
- Check whether court must come first, as with partner assault.
- Learn what forms of money staff accept and the exact payee name.
- Agree on a time, and get directions to the jail door at the Sheriff's Office, 235 Deer Lodge Ave., Shelby, MT 59474.
- Carry a photo ID. Tuck the signed receipt away where it won't get lost.
5. Can I pay bail at the courthouse instead?
Usually. A statewide court rule lets you pay a schedule amount to Justice Court staff on any regular work day. The court keeps its schedule on the wall.
- Justice Court, which doubles as Shelby and Sunburst city court: Suite 104, lower level, 226 1st St S, Shelby, MT 59474, 406-424-8315. Hours run 8:00 a.m. to 5:00 p.m., Monday to Friday.
- Clerk of District Court for felony cases: Suite 301, 226 1st St S, Shelby, MT 59474, 406-424-8330. Same weekday hours.
Federal holidays close the building. Ring the office before you go. Confirm the sum, the payment types the window takes, and how quickly word reaches the jail.
↑ Back to the question list6. Which payment types work?
That depends on where you pay, so ask first. Jail staff at 406-434-5585 can say which payments work for a posting there and how to fill in a check or money order. If you pay at Justice Court, put the same questions to the clerk.
Guard your money:
- Cash never goes in the mail.
- Insist on a receipt for each payment.
- Hand money only to the jail, a court window or a licensed agent you chose.
- Be wary of a stranger who phones demanding bail in gift cards, crypto or an app transfer. End the call and dial the jail directly.
7. Should we use a bail bondsman?
State law gives agents a mouthful of a title, "surety bail bond insurance producer," and licenses them through the Montana Commissioner of Securities and Insurance (MCA 33-17-1601). Keep these facts in mind:
- Whatever fee you pay stays with the agent, win or lose.
- Agents often want collateral, such as a pickup's title. Ask for the return date in writing.
- When a client skips court, the agent has the right to catch them and hand them over. Local police normally get a call beforehand (MCA 46-6-508).
- The bond covers showing up for court only. It is never tapped for fines or restitution (MCA 46-9-503).
- Confirm the license through the NAIC licensee lookup.
8. Why might paid bail not free them yet?
One bail covers one case. Other things can still block release:
- An outside warrant. Since 2025, a person wanted by a different county or state isn't eligible for bail from the local judge (MCA 46-9-201).
- Extradition. Someone sent back from another state first faces the judge who issued that warrant (MCA 46-9-105).
- Supervision. A probation or parole officer may ask for a hold. The state field office sits in the Cedar Square Building, 301 1st St, Suite SO, Shelby, MT 59474, 406-434-5344.
- Stacked cases. Every open case brings its own bail to pay.
- Federal agents or ICE. Scroll down for how each of these works.
Have the jail at 406-434-5585 read off all holds before you hand over a cent.
↑ Back to the question list9. Can a judge here refuse bail?
Montana's constitution gives nearly everyone a shot at bail. Only a capital case can be left out, and then only where "the proof is evident or the presumption great" (Mont. Const. art. II, sec. 21). Bail that is excessive is banned too (Mont. Const. art. II, sec. 22).
Still, a judge can order someone held until trial if there's probable cause that no safeguards will make them show up (MCA 46-9-106). In that call, the judge looks at the alleged crime, criminal history, past flight, danger to anyone and how settled the person is in the Shelby area (MCA 46-9-109).
The prosecutor arguing these points is the Toole County Attorney's Office, 153 Main Street, Shelby, MT 59474, 406-434-5417.
↑ Back to the question list10. Can a family get bail reduced?
It can happen. Either side can file a motion asking for a different amount or new release terms (MCA 46-9-311). Reasonable notice goes to the opposing side.
- The defense attorney files a written request with that judge.
- Bring proof of work, a Montana address, family ties and a frank budget. Montana bars oppressive bail, and money matters count in the judge's math (MCA 46-9-301).
- Propose terms that ease the judge's concerns. This county joined the statewide 24/7 Sobriety Program, so twice-daily breath tests are an option. The defendant covers the cost.
To learn how a bail hearing is scheduled, phone Justice Court at 406-424-8315. On a felony, try the district clerk, 406-424-8330.
↑ Back to the question list11. Who gets a free lawyer in Toole County?
The right to counsel must be explained at the first appearance (MCA 46-7-102). The state public defender steps in on felonies, on misdemeanors that could mean jail, and on youth charges.
Two paths qualify a person. One is income, when the family's earnings are at 133% of the poverty guideline or lower. The other is that hiring private counsel would cause serious hardship. Being able to post bail, or holding a job, is not by itself a reason to deny (MCA 47-1-111). A sworn financial statement is required, and the judge has the final say.
- Regional office: Public Defender Division, 615 2nd Ave. N., Great Falls, MT 59403, 406-770-3200
- Online form: apply for a public defender
- Background on the agency: Montana Public Defender
12. Where are the Toole County courts?
All local courts share the county courthouse, 226 1st St S, Shelby, MT 59474. Offices open weekdays from 8:00 a.m. to 5:00 p.m.
- Justice Court, Suite 104 on the lower floor, 406-424-8315. Misdemeanors, a felony's first hearing, and Shelby and Sunburst city cases all start here. Mail: PO Box 738, Shelby, MT 59474.
- Clerk of District Court, Ninth Judicial District, Suite 301, 406-424-8330. Felony records live here.
- Ninth District Drug Court, a treatment court for adults, 406-424-8363.
- Federal court: Missouri River Federal Courthouse, 125 Central Avenue West, Suite 110, Great Falls, MT 59404, 406-727-1922.
Was the arrest in Kevin? Ask the Justice Court which court takes that case.
↑ Back to the question list13. Is bail money ever returned?
Cash bail returns to the payer at the finish, provided the person never missed a hearing (MCA 46-9-502). A court rule says the check goes only to the depositor. Save that receipt and your ID.
A no-show gives the judge the right to forfeit bail. The court must mail that notice inside 10 working days, or the bond no longer counts (MCA 46-9-503).
- A 90-day window follows. Surrendering the person, or proving a real excuse, can cancel the loss.
- Kept money from a misdemeanor lands with the city or county. Felony money is sent to Montana's general fund (MCA 46-9-511).
- A victim can be repaid out of forfeited bail (MCA 46-9-512).
Refunds come from whichever court holds the cash. For Justice Court, that is 406-424-8315.
↑ Back to the question list14. How do we get their things back?
Ask about personal items and any leftover account money before release day. The Sheriff's Office at 406-434-5585 can tell you when to pick things up and how a balance is refunded.
Show a photo ID at pickup. Picking up for a friend? Find out whether staff need a signed note from them. Our jail account guide covers how deposits and refunds usually play out.
↑ Back to the question list15. What about bail in a Toole County federal case?
Sitting on the Canadian border means federal arrests are part of life here. Officers from the U.S. Border Patrol's Sweetgrass Station, 37 Nine Mile Road, Sunburst, MT 59482, 406-937-8800, and from the Sweetgrass port of entry, 39825 Interstate 15, Sweetgrass, MT 59484, can both arrest people on federal charges. The port runs around the clock.
- Federal charges from this corner of the state are tried in the Great Falls Division of the U.S. District Court for the District of Montana, 406-727-1922.
- Whether the person is held is decided when they first see a federal magistrate. A lawyer can ask to push that a few days (18 U.S.C. 3142).
- Pretrial federal prisoners are placed by the U.S. Marshals Service. Phone the Billings headquarters at 406-200-6004 to learn which jail.
- After sentencing, check the Federal Bureau of Prisons inmate locator.
A port arrest can also be a state case. The County Attorney handles state crimes committed at the crossing.
↑ Back to the question list16. Will posting bail cancel ICE's request?
No. Clearing the state case leaves an immigration hold in place. Expect these steps:
- The federal agency, Immigration and Customs Enforcement or ICE, delivers a Form I-247A request.
- Jailers can keep the person up to 48 hours after they would otherwise be released (8 CFR 287.7(d)).
- State law makes local officers act on the detainer and explain the hold. They must let go of anyone who proves citizenship or legal status with believable papers (MCA 27-16-801).
- Agents then collect the person. Montana falls under the ICE office in Utah, 2975 Decker Lake Drive, Suite 100, West Valley City, UT 84119, 801-736-1200.
- Search for them on the ICE Online Detainee Locator using their name and birth country.
17. Is Crossroads Correctional Center the county jail?
No. Crossroads Correctional Center, 50 Crossroads Dr, Shelby, MT 59474, 406-434-7055, is a state prison. CoreCivic operates it on contract with the Montana Department of Corrections, and the people inside are already serving state time.
Bail is never posted there. A new arrest is handled by the county jail or the court on the case. To find a prisoner at Crossroads, search the DOC offender search.
↑ Back to the question list18. Where are long state sentences served?
Felony terms over one year fall under the Montana Department of Corrections. Most people stay put in the local jail through the state's assessment. After that, the department sends them to prison, prerelease or treatment, whichever suits them.
- Type a name into the Montana offender search for where someone is held.
- For visiting and mail rules at state sites, read our Montana state prisons guide.
- Toole families with parole questions can reach the Board of Pardons and Parole, 1002 Hollenbeck Road, Deer Lodge, MT 59722, 406-846-1404.
19. What if a Toole County teen ends up in custody?
Montana counts everyone under 18 as a youth. Their charges go to Youth Court, overseen by the Ninth District judge (MCA 41-5-203). Detained teens go to a center Cascade County runs for the region, its Juvenile Detention Center, 1600 26th Street S, Great Falls, MT 59405, 406-454-6930.
- A judge reviews any detention within 24 hours, skipping Saturdays, Sundays and holidays (MCA 41-5-332).
- Youths may be released on bail too, with the parents' finances in mind (MCA 41-5-323).
- Juvenile probation, 406-424-8364, can explain the hearing and how to visit.
Toole County Jail ON-SITE VISITATION SCHEDULE
235 Deer Lodge Avenue
Shelby, MT 59474
406-434-5585
- Visits are 30 minutes.
- You must be on the inmate's visitor list.
- Apply on the NCIC website to get approval.
- The actual visitation times are posted in the inmate housing area.
- Call 406-434-5585 and get your inmate's times and make an appointment to visit.
- Inmates are allowed seven visits per week.
- A maximum of 2 guests are allowed per inmate.
- Visitors must have a government issued photo ID.
- Dress professionally with non-revealing clothing.
NCIC Video Visitation provides a secure online platform that enables families and loved ones to conduct scheduled face-to-face video visits with incarcerated individuals from home. Using an internet-connected smartphone, tablet, or personal computer equipped with a webcam, visitors can connect directly without traveling to the facility.
Important: Advance Registration and Visitor Clearance Required
Detention centers do not permit unscheduled or unverified video sessions. Correctional facilities require prospective visitors to submit government-issued photo identification and receive administrative clearance before booking an appointment, an approval process that can take up to 48 hours depending on facility staffing. You should verify your visitor approval status with the facility prior to scheduling. If you do not register well in advance, you will miss your loved one's scheduled visiting window for the week.
Step-by-Step Instructions to Register and Schedule a Video Visit
- Visit account.ncic.com and sign into your account.
- Register your visitor profile and upload a clear photograph of your government-issued ID (driver's license or passport) for facility background review.
- Wait for email notification confirming facility visitor approval.
- Select Video Visitation, choose the detention facility, and select the inmate.
- Browse the available schedule calendar, select an open time slot, and pay the visitation fee using a credit or debit card.
- Log into the website or mobile app 10 minutes prior to the start time on a device with a functioning camera, microphone, and reliable high-speed internet connection.
What the Inmate Needs to Do
The inmate receives a visitation notification on their housing unit video kiosk or terminal. At the appointed time, they log in with their PIN and sit before the terminal. Inmates and visitors must strictly observe jail dress and conduct rules; sessions are monitored by staff and will terminate immediately upon any violation.
Official Provider: NCIC Official Website
Customer Service Telephone: 1-800-943-2189
Support Hours: 24 hours a day, 7 days a week, 365 days a year
Supported Languages: English and Spanish
Other Services Provided by NCIC Inmate Communications
In addition to Remote Video Visitation, NCIC provides calling and digital messaging services at participating facilities:
- Prepaid Phone Calling Accounts: Prepay for phone calling credits so your loved one can call your telephone directly.
• Learn more on our website: Prepaid Calling Accounts Guide | • Visit official vendor page: NCIC Prepaid Calling - Inmate Messaging Services: Send electronic messages and photos directly to an inmate's housing unit terminal.
• Learn more on our website: Inmate Messaging Guide | • Visit official vendor page: NCIC Messaging
Toole County Criminal Court Guide
Booked adults wait in the county's own Toole County jail, run by the Sheriff's Office, which state records place at 235 Deer Lodge Ave., Shelby, MT 59474. Almost all criminal cases go to the courthouse, 226 1st St S, Shelby, MT 59474: smaller charges in Justice Court and felonies in the Ninth Judicial District. This page walks through both courts and each step of a case.
Wondering if your person is in there? Check the official inmate lookup. Our Recent Arrests page tracks the custody side: who was just picked up, who is still behind bars, warrants, booking photos, the charges, property pickup and public defenders.
Phone 406-434-5585 to confirm custody, get directions to the jail entrance and ask when court is set. Justice Court answers at 406-424-8315, the District Court clerk at 406-424-8330, both on weekdays. Release before trial, with or without a bond, is the focus of our bail page.
1. Which court gets a given charge?
Montana sorts cases by weight:
- Justice Court hears misdemeanors from Sweetgrass down to the Marias River country. Think traffic and DUI cases, game and fish tickets, small thefts and youth alcohol or tobacco charges. Its reach covers crimes capped at a $500 fine or half a year locked up, with some bigger misdemeanors split between it and the district judge (MCA 3-10-303).
- City court for Shelby and Sunburst runs out of the same office with the same judge. Its docket is local ordinance violations plus misdemeanors that happen in Shelby or Sunburst (MCA 3-11-103).
- District Court gets all felonies. Under state law, those are crimes punishable by over 1 year in a state prison (MCA 45-2-101).
- Youth Court is the district judge's docket for kids and teens under 18.
Felony cases generally get their start downstairs, where the Justice of the Peace sets bail, before climbing to Suite 301.
↑ Back to the question list2. Where is the Toole County courthouse?
Look for the county courthouse at 226 1st St S, Shelby, MT 59474. The main county line is 406-424-8300. Offices close for federal holidays. Inside you will find:
- Justice Court, Suite 104 on the lower level, 406-424-8315. Mail to PO Box 738, Shelby, MT 59474. This office also issues warrants and handles small claims.
- Clerk of District Court, Suite 301, 406-424-8330. Mail to PO Box 850, Shelby, MT 59474. The clerk keeps criminal and juvenile case files but can't give legal advice.
- District Court office, Ninth Judicial District, 406-424-8360. Mail to PO Box 822, Shelby, MT 59474.
Plan to arrive a little early, since finding the right floor and suite takes a few minutes.
↑ Back to the question list3. Do Shelby, Sunburst and Kevin have city courts?
Shelby and Sunburst do, but you won't find a separate city courthouse in either town. The Justice of the Peace wears a second hat as City Judge for both. One combined office handles it all at 226 1st St S, PO Box 738, Shelby, MT 59474, 406-424-8315.
Kevin is the county's third town. If a ticket or arrest came from Kevin, call that same Justice Court number and ask which court has the case.
Arrests near Galata, Oilmont or Devon, or anywhere else beyond town limits, land in Justice Court as well.
↑ Back to the question list4. What must the Shelby judge tell a new defendant?
An arrest has to be followed "without unnecessary delay" by a trip before a judge (MCA 46-7-101). In Toole that's normally Justice Court. Some defendants appear on a screen linked to the jail. At that hearing the judge must cover these points (MCA 46-7-102):
- each charge filed
- access to counsel, with a public defender offered to those who qualify
- how pretrial release works for them
- silence is allowed, and any statement may be repeated at trial
- conviction may strip firearm rights
- if a felony complaint was filed, a judicial look at whether probable cause exists
Release or detention is decided at this same hearing (MCA 46-9-109).
↑ Back to the question list5. How do DUI and shoplifting cases unfold?
Prosecutors bring these in Justice Court, where the defendant enters a plea. A not guilty plea sends things toward trial, and six jurors may hear it if anyone requests a jury (MCA 46-17-201).
The clock matters here. Unless the defendant asked to postpone or the state shows good cause, a misdemeanor must reach trial within 6 months of the plea or be dismissed (MCA 46-13-401). What a conviction can bring:
- A first impaired driving conviction: a $600 to $1,000 fine, plus jail from one full day up to 6 months (MCA 61-8-1007)
- Stealing property valued at $1,500 or under: a $1,500 maximum fine, 6 months in jail at most, or both (MCA 45-6-301)
- Partner assault, first conviction: a $100 to $1,000 fine, and a jail term of at least a day and no more than 12 months (MCA 45-5-206)
- A misdemeanor whose statute lists no punishment: $500 and 6 months, at the most (MCA 46-18-212)
Judges may also defer a misdemeanor sentence for up to 12 months, then dismiss the charge if the terms are met (MCA 46-18-204).
↑ Back to the question list6. What are the steps in a Toole County felony?
Most felony cases follow this path:
- Initial appearance. Bail gets set in Justice Court.
- Charging. Either a preliminary examination happens downstairs, or the prosecutor files an affidavit asking District Court's permission to charge by information (MCA 46-11-201).
- Arraignment. In open court upstairs, the defendant gets the charging papers and answers them (MCA 46-12-201).
- Trial. Twelve jurors decide unless both parties sign away the jury (MCA 46-16-110). Their verdict has to be unanimous.
- Sentencing. This follows a conviction or guilty plea.
Montana's default felony penalty is a $50,000 fine, 10 years in prison, or both, as maximums (MCA 46-18-213). Stealing more than $1,500 can bring the same. Possessing dangerous drugs carries 5 years at most, and first-timers are presumed eligible for a deferred sentence (MCA 45-9-102).
↑ Back to the question list7. How are violent and family cases treated?
Cases involving harm or threats come with extra rules:
- Pretrial jail. Montana flatly refuses bail in just one situation, a capital charge with strong evidence. Short of that, a judge may still keep someone jailed if no release terms would be safe (MCA 46-9-106).
- Partner cases. Partner assault or strangling means seeing a judge before any release. A third partner assault conviction is charged as a felony, carrying a 5-year maximum (MCA 45-5-206).
- GPS or ankle monitoring. Where a monitor is available, the law presumes one will be ordered in felony stalking and felony partner assault (MCA 46-9-108).
- Victim alerts. When someone charged in such a case makes bail, jail staff have to warn the alleged victim quickly.
- Repeat felons. A deferred felony sentence is unavailable to someone with a prior felony (MCA 46-18-201).
8. What is the Ninth District Drug Court?
Shelby is home to the Ninth Judicial District's adult drug court, which the state lists as a Chemical Dependency Treatment Court. Treatment courts pair a criminal case with addiction treatment and close court check-ins.
- Office: 226 1st Street South, PO Box 822, Shelby, MT 59474, 406-424-8363
- Montana's treatment courts page gives the statewide picture.
Whether a case fits the program is a question for the defense lawyer to raise. The lawyer can also explain what joining would mean for release and for the final sentence.
↑ Back to the question list9. Who prosecutes and who defends in Toole County?
The Toole County Attorney's Office brings charges for every crime in the county except town ordinance violations. That includes cases from deputies, the Highway Patrol, game wardens, motor carrier officers, and state law violations at the Sweetgrass port. It also handles youth cases. Its street address is 153 Main Street, Shelby, MT 59474, and mail goes to Box 730. Call 406-434-5417, or toll free 888-434-5417.
For a Shelby ordinance case, City Hall can say who prosecutes it. Reach City Hall at 112 First Street South, Shelby, MT 59474, 406-434-5222.
People who can't afford counsel may ask Montana's public defender for help. The regional office is at 615 2nd Ave. N., Great Falls, MT 59403, 406-770-3200, and you can apply online with recent pay records and bank statements. A judge signs off on eligibility (MCA 47-1-111).
↑ Back to the question list10. Where are case records and hearing dates?
Montana runs a pair of free court search sites. Each accepts names and case numbers:
- Courts of limited jurisdiction portal: Justice Court plus the Shelby and Sunburst city docket
- The District Court portal covers felonies
Minors' cases and sealed records are left out. Calling the court is the most reliable way to learn a date, so have a full name and birthday handy. For Justice Court or a Shelby or Sunburst city case, dial 406-424-8315. For a felony, the Clerk of District Court answers at 406-424-8330.
↑ Back to the question list11. How do I check for a Toole County warrant?
Local warrants are signed by the Justice of the Peace, and the countywide Department of Public Safety serves them in town and out. To ask whether one is out, phone the Sheriff's Office, 406-434-5585. People the state is hunting, like escapees and supervision absconders, are marked on the DOC offender search. Charges already filed can be looked up on the limited court portal and its felony twin, the District Court portal. A short talk with a defense lawyer comes first. After that, one route is surrendering at the Sheriff's Office, 235 Deer Lodge Ave., Shelby, MT 59474. Another is asking the judge who signed it to reschedule. Justice Court is 406-424-8315.
↑ Back to the question list12. What happens with federal charges from Toole County?
The Canadian border runs along the county's north edge, so federal agents are busy here. The U.S. Border Patrol's Sweetgrass Station sits at 37 Nine Mile Road, Sunburst, MT 59482, 406-937-8800. The Sweetgrass port of entry, 39825 Interstate 15, Sweetgrass, MT 59484, never closes. Officers from either can arrest on federal charges.
- The Great Falls Division hears these at the Missouri River Federal Courthouse, 125 Central Avenue West, Suite 110, Great Falls, MT 59404, 406-727-1922. The clerk works weekdays 8:00 a.m. to 5:00 p.m.
- At the first court date, a magistrate judge rules on pretrial detention (18 U.S.C. 3142).
- A pretrial officer looks into the person's past for the judge. That officer reports through U.S. Probation and Pretrial Services, 125 Central Avenue West, Great Falls, MT 59404, 406-453-4461.
- Custody and transport are the U.S. Marshals Service's job. Ring its Billings headquarters, 406-200-6004.
- Federal dockets live on PACER, which charges small fees.
13. Does an ICE hold affect the state case?
A detainer doesn't pause the Toole charges. Its effect comes at release time. ICE's Form I-247A asks staff to hold the person up to 48 hours after they would otherwise be released, giving agents time to arrive (8 CFR 287.7(d)).
- Officers here must arrest on a detainer and tell the person the reason (MCA 27-16-801).
- Solid evidence of citizenship or lawful status cancels the duty to hold.
- Since a 2025 law, an officer who lawfully stops someone may make a reasonable effort to check their status (MCA 46-5-401).
- Montana belongs to ICE's Salt Lake City area. The field office is at 2975 Decker Lake Drive, Suite 100, West Valley City, UT 84119, 801-736-1200.
- Use the ICE Online Detainee Locator to find where they went.
14. Where would a Toole County prison term be served?
Felony sentences to state custody go to the Montana Department of Corrections. In most cases the person stays in the county lockup until a state screening is finished. DOC then decides on a prison, prerelease center or treatment program.
One state prison is right in Shelby. Crossroads Correctional Center, 50 Crossroads Dr, Shelby, MT 59474, 406-434-7055, is run by CoreCivic under a DOC contract. A local sentence does not mean a stay at Crossroads, because DOC picks the place. Look the person up to be sure.
- Use the Montana offender search to learn a prisoner's facility.
- Rules for writing to or visiting a state prisoner are in our Montana state prisons guide, facility by facility.
- State Probation and Parole keeps a local office in the Cedar Square Building, 301 1st St, Suite SO, Shelby, MT 59474, 406-434-5344.
15. How are youth cases handled?
Anyone under 18 goes through Youth Court, which the district judge runs (MCA 41-5-203). Their files are held by the district clerk and never appear on the public portals. The County Attorney prosecutes youth cases too.
- Teens in detention get a hearing on probable cause fast: 24 hours, minus weekends and holidays (MCA 41-5-332).
- For secure custody, teens are sent to Great Falls. The place is Cascade County Juvenile Detention Center, 1600 26th Street S, Great Falls, MT 59405, 406-454-6930.
- A handful of grave offenses open the door to adult court for kids as young as 12, if the County Attorney asks (MCA 41-5-206).
- State law keeps anyone younger than 16 out of state prisons.
Parents can call juvenile probation at 406-424-8364 for hearing dates and next steps.
↑ Back to the question list16. Where can victims and witnesses get support?
Victims have a say. For felonies, and for misdemeanors where someone was injured or put at risk, the prosecutor checks in with the victim before the case is dropped, settled with a plea, or the accused is let out (MCA 46-24-104). Reach the County Attorney's Office at 406-434-5417.
- Hi-Line's Help for Abused Spouses offers victim support from 300 N Virginia St, Suite 307, Conrad, MT 59425, 406-278-3342. Its crisis line is 800-219-7336.
- VINE sends free alerts about adults in state corrections custody. Register on VINELink or by phone, 800-456-3076.
- Montana's crime victim compensation program pays up to $25,000 for crime costs. Call 800-498-6455.
Buy Commissary for an Inmate in the Toole County Jail
Toole County Jail Inmate Commissary - Sending Money or Purchasing Commissary for an Inmate
The Toole County Jail allows inmates to purchase commissary. This can be snacks, hygiene products, stamps, stationary, clothing and even electronics.
Call the facility at 406-434-5585 to ask whether there is a limit on how much an inmate can spend on commissary.
Inmates have access to both an in-house commissary store, and commissary packages that can be purchased and shipped to the inmate by friends and family.
Scroll down for further information on the commissary program, how it works, what type of things inmates can buy, how often they receive commissary, and a lot more.
You can also go to our Inmate Money page for information on how to send money to an inmate.
Send an Inmate Mail in the Toole County Jail
The Toole County Jail is a small jail in Shelby, Montana, staffed by the Toole County Sheriff's Office detention officers. Letters, legal papers and publications all go to the Sheriff's Office post office box, and staff open and inspect every piece before the inmate gets it.
Letters, legal mail and publications:
Inmate's Full Name & Inmate ID#
Toole County Jail
PO Box 550
Shelby, MT 59474
- The inmate's line: Use their full name and their inmate ID number, which may be a booking number. If you know which cell block they are in, add that as well.
- Your address: Shelby staff need the sender's full name and mailing address in the envelope's top left corner. If it's missing, the letter will most likely never be handed out.
- Books and magazines: Must be new and shipped by the publisher or an approved retailer. Hardcovers and wire or spiral bindings are never allowed, and anything about violence, sex, gangs, drugs or escapes is sent back.
- Writing: Blue or black ink is required in Shelby. Lipstick, perfume, felt markers, crayons and colored ink all get mail refused.
- Envelope: Don't draw on it, and don't tuck glitter, confetti or drawings inside.
- Cards: A greeting card for someone in the Toole County Jail should be plain and free of music.
- Packages and gifts: Shelby accepts these only when ordered from the jail's commissary provider.
- Stamps: You can't send them. Send money instead so the inmate can buy stamps. An inmate who has no money receives a few stamps each week, along with envelopes and paper.
- Off-limits contacts: Inmates here may write friends and family, but never a co-defendant, someone in any jail or prison, or a person protected by a no-contact order.
Staff pass out mail on weekdays, and there is no cap on how many letters an inmate may get. Toole County inmates can also get electronic messages.
Securus AdvanceConnect is a prepaid calling account that links directly to your mobile phone or landline number, allowing you to receive outbound calls from an incarcerated individual. Because correctional phone systems never allow incoming calls, funding an AdvanceConnect balance ensures calls are accepted immediately without being blocked by cell carriers.
Important: Mobile Networks Block Inmate Calls Without Prepaid Funds
Correctional facilities do not allow collect billing to cell phones, and mobile carriers automatically block incoming collect calls from detention centers. While some residential landlines may allow direct billing, mobile phones and VoIP services require an active prepaid AdvanceConnect balance, which you can verify with your phone provider. If you do not register online and fund your account right away, your loved one will hear an automated error message stating that your number cannot accept calls.
Step-by-Step Instructions to Register and Fund AdvanceConnect
- Go to securustech.online or open the Securus mobile app.
- Select Sign Up and create your account using your 10-digit telephone number and email address.
- Search for your facility by state and agency name, then add the inmate using their full legal name or booking ID.
- Select AdvanceConnect under calling accounts.
- Choose your deposit amount, review convenience and transaction fees, and enter your credit or debit card billing details.
- Authorize payment and confirm that your mobile phone allows calls from automated or unknown correctional numbers.
What the Inmate Needs to Do
The inmate picks up any dayroom phone or logs onto their handheld tablet, dials your 10-digit number, and enters their assigned PIN. The automated system verifies that your AdvanceConnect account has an active balance and connects the call. All calls are subject to recording and monitoring by facility staff.
Official Provider: Securus Technologies Official Website
Customer Service Telephone: 1-800-844-6591
Support Hours: 24 hours a day, 7 days a week, 365 days a year
Supported Languages: English and Spanish
Other Services Provided by Securus Technologies
In addition to AdvanceConnect Prepaid Calling, Securus Technologies and its subsidiary JPay provide several other communication, financial, and visitation services:
- Direct Bill Phone Calling: Establish a monthly billed calling account for verified landline numbers.
• Learn more on our website: Direct Bill Phone Calling Guide | • Visit official vendor page: Securus Direct Bill - Securus Video Connect: Schedule and join live video visits from home using your computer or smartphone.
• Learn more on our website: Video Visitation Guide | • Visit official vendor page: Securus Video Connect - JPay Money Deposits (Trust & Canteen): Send money directly into an inmate's jail trust account for commissary store purchases.
• Learn more on our website: Money Deposits Guide | • Visit official vendor page: JPay Money Transfers - JPay Email Messaging & Photos: Send electronic messages, photo attachments, and VideoGrams directly to their tablet or kiosk.
• Learn more on our website: Email Messaging Guide | • Visit official vendor page: JPay Email Services
Securus Direct Bill is an invoiced telephone calling service designed for approved residential landlines, law offices, and commercial businesses. Instead of prepaying funds in advance, calls received from an incarcerated individual are billed directly to your account on a monthly itemized billing invoice.
Important: Direct Bill Requires Credit Approval and Qualifying Lines
Direct Bill is not available for mobile cell phones, internet VoIP numbers, or customers with poor or unestablished telephone credit history. Correctional facilities enforce strict telecommunications billing rules, which you can verify by calling Securus customer care. If your line does not meet credit approval standards, you must open an AdvanceConnect prepaid account instead to receive incoming calls from your loved one.
Step-by-Step Instructions to Set Up a Direct Bill Account
- Contact Securus customer service at 1-800-844-6591 or submit an application via securustech.net.
- Provide your billing name, service address, and qualifying residential or business landline telephone number.
- Submit to a standard credit evaluation performed by Securus to determine billing eligibility.
- Establish your authorized monthly credit limit upon approval.
- When your phone rings with a call from the detention center, follow the recorded operator instructions and press the requested key to accept charges.
- Pay your monthly billing invoice online, by phone, or through the mail.
What the Inmate Needs to Do
The inmate dials your phone number from any dayroom telephone and keys in their assigned PIN. The automated system verifies that your account is in good standing and has not exceeded its monthly spending ceiling before connecting the call. All non-privileged conversations are recorded and monitored.
Official Provider: Securus Technologies Official Website
Customer Service Telephone: 1-800-844-6591
Support Hours: 24 hours a day, 7 days a week, 365 days a year
Supported Languages: English and Spanish
Other Services Provided by Securus Technologies
In addition to Direct Bill Calling, Securus and its subsidiary JPay offer several other communication, financial, and visitation services:
- AdvanceConnect Prepaid Calling: Fund a prepaid calling account tied to your mobile phone number.
• Learn more on our website: AdvanceConnect Calling Guide | • Visit official vendor page: Securus AdvanceConnect - Securus Video Connect: Schedule and join live video visits from home using your computer or smartphone.
• Learn more on our website: Video Visitation Guide | • Visit official vendor page: Securus Video Connect - JPay Money Deposits (Trust & Canteen): Send money directly into an inmate's jail trust account for commissary store purchases.
• Learn more on our website: Money Deposits Guide | • Visit official vendor page: JPay Money Transfers - JPay Email Messaging & Photos: Send electronic letters, photos, and VideoGrams directly to their tablet or kiosk.
• Learn more on our website: Email Messaging Guide | • Visit official vendor page: JPay Email Services
NCIC Inmate Messaging allows friends and family members to exchange electronic text messages and digital photos directly with an incarcerated loved one. Messages are delivered electronically to housing unit terminals and tablets within hours, avoiding the lengthy transit times associated with physical postal mail.
Important: Electronic Messaging Screening Rules Differ
Inmates cannot receive incoming phone calls, and traditional postal mail rules differ across correctional agencies. While some facilities still allow regular handwritten letters, many jails have transitioned to digital-only mail scanning or restrict postal delivery, which you can verify by checking facility rules. If you do not register online and purchase messaging credits immediately, your loved one may face lengthy periods without direct written contact from family.
Step-by-Step Instructions to Register and Send Messages
- Go to account.ncic.com and sign in or create a user profile.
- Select Messaging from your dashboard options.
- Select your state and detention center, then search for the inmate using their full legal name or booking ID.
- Purchase a messaging credit bundle using a debit or credit card.
- Type your message in the composition window and attach approved JPEG photos if permitted by the facility.
- Submit your message to the facility's screening queue.
What the Inmate Needs to Do
All electronic correspondence is screened by facility staff before delivery. Once approved, messages appear in the inmate's inbox on their housing unit terminal or tablet. The inmate opens the message, reads your note, and types an electronic reply using their available credits.
Official Provider: NCIC Official Website
Customer Service Telephone: 1-800-943-2189
Support Hours: 24 hours a day, 7 days a week, 365 days a year
Supported Languages: English and Spanish
Other Services Provided by NCIC Inmate Communications
In addition to Inmate Messaging, NCIC provides calling and video visitation services at participating facilities:
- Prepaid Phone Calling Accounts: Fund a calling balance tied directly to your phone number.
• Learn more on our website: Prepaid Calling Accounts Guide | • Visit official vendor page: NCIC Prepaid Calling - Remote Video Visitation: Schedule and join live face-to-face video visits from your computer or smartphone.
• Learn more on our website: Video Visitation Guide | • Visit official vendor page: NCIC Video Visits
NCIC Inmate Communications deploys secure, corrections-grade handheld tablets to incarcerated individuals in county detention centers. Operating on a secure internal wireless network, these devices allow inmates to conduct remote video visits, make voice telephone calls, send electronic messages, stream music, read eBooks, and access self-help and educational resources directly from their housing pods.
Important: Tablet Hardware Deployment and Rental Rules Vary
Detention centers do not manage tablet distribution identically. While some agencies issue individual personal tablets to every detainee at booking, others utilize shared pod docking stations or restrict tablet use to specific dayroom hours, which you should confirm with the facility directly. Although core educational and legal resources are generally provided free of charge, sending messages, listening to music, or making phone calls from the tablet requires an active balance funded by outside contacts.
Step-by-Step Instructions to Support and Fund NCIC Tablets
- Verify that NCIC handheld tablets are active at your loved one's specific detention facility.
- Navigate to account.ncic.com on your computer or mobile device.
- Sign into your verified user account and link the inmate's legal name and booking ID number.
- Select Tablet Media / Messaging or Inmate PIN Debit to add funds to their available balance.
- Specify your deposit dollar amount, review convenience fees, and enter your credit or debit card billing details.
- Submit payment, save your confirmation receipt, and notify your loved one that their device balance is available.
What the Inmate Needs to Do
The inmate unlocks their assigned tablet using their PIN or biometric login. Their available balance appears on the screen, allowing them to download songs, read digital books, write messages, and communicate with approved family members. Devices are returned to charging carts during quiet hours and shift counts for overnight recharging.
Official Provider: NCIC Official Website
Customer Service Telephone: 1-800-943-2189
Support Hours: 24 hours a day, 7 days a week, 365 days a year
Supported Languages: English and Spanish
Other Services Provided by NCIC Inmate Communications
In addition to Tablet Services, NCIC provides several other communication, financial, and visitation options:
- Prepaid Phone Calling Accounts: Prepay for phone calling credits so your loved one can call your telephone directly.
• Learn more on our website: Prepaid Calling Accounts Guide | • Visit official vendor page: NCIC Prepaid Calling - Remote Video Visitation: Schedule and join live face-to-face video visits from your computer or smartphone.
• Learn more on our website: Video Visitation Guide | • Visit official vendor page: NCIC Video Visits - Inmate Messaging Services: Send electronic messages and photos directly to an inmate's terminal or tablet.
• Learn more on our website: Inmate Messaging Guide | • Visit official vendor page: NCIC Messaging - Inmate Trust & Commissary Money Deposits: Send canteen funds directly into an incarcerated person's jail trust account.
• Learn more on our website: Trust Deposits Guide | • Visit official vendor page: NCIC Trust Deposits
Nearby counties
- Jail (Main): 406-434-5585
- Sheriff: 406-434-5585
The Toole County Jail serves the following cities and towns of Toole County: Galata, Kevin, Shelby and Sunburst.