Ontario County Jail

To search for an inmate in the Ontario County Jail, review their criminal charges, the amount of their bond, when they can get visits, or even view their mugshot, go to the Official Jail Inmate Roster, or call the jail at 585-396-1800 for the information you are looking for. You can also look up an offender's Criminal Court Case online for Ontario County Court or any other county court in New York. This information includes future court appearances.

Ontario County Jail Inmate Search

The Ontario County Jail maintains an average of 276 offenders in custody on any given day. The Ontario County Jail has a monthly turnover of 40% of their inmate population, another 30% turnover every 90 days, another 20% every six months, and approximately 10% stay incarcerated between six and twelve months. Every year Ontario County law enforcement agencies arrest and detain approximately 5,520 offenders.

How Do You Visit an Inmate in the Ontario County Jail? What is the Schedule?

Ontario County Jail in-person Visits
(SCROLL DOWN FURTHER FOR VIDEO VISITING SCHEDULE)

You can make an appointment by calling 585-396-1800 or 315-781-1966, or in person at the jail lobby at:

3045 County Complex Drive
Canandaigua, NY 14424

The Ontario County Corrections Department suggests that you download their app to make scheduling a visit easier.

Apple Store      Google Store

• Visitors must be checked in 15 minutes prior to the start of scheduled visit.
• Visitors may only schedule a visit for themselves. You will not be allowed to schedule another visitor to see an inmate.
• Visits are one hour.
• Visitors traveling 100 miles (one way) or more, are entitled a two-hour visitation, but must show proof of residency. 
• Only two people can visit with an inmate at one time.
• Inmates and visitors will be allowed a brief kiss and embrace at the beginning, and at the conclusion of visitation. No holding hands.
• Only tasteful clothing will be worn into the visit room.
• Visitors must have a valid government issued photo ID.

Ontario County Jail ON-SITE (at the jail) VIDEO VISITATION SCHEDULE

3045 County Complex Drive
Canandaigua, NY 14424-9505
585-396-1800

Schedule Video Visits online with Securus

• No on-site video visits.
• Remote Visits are 30 and 60 minutes.
• Visitation schedule subject to change.
• All visits must be made at least 24 hours in advance.

ON SITE VISITATION SCHEDULE

Ontario County Jail REMOTE (at home) VIDEO VISITATION SCHEDULE

Schedule Video Visits online with Securus

• All visits must be scheduled at least 24 hours in advance.
• Remote visits are charged a fee of $5.95 for a 30 minute visit or $10.00 for a 60-minute visit.
• Visitation Schedule subject to change.

REMOTE VISITATION SCHEDULE

Attorneys have access to their clients during the following times:

Remote Attorney
15 MINUTE $5.00
30 MINUTE $5.95

9:00am - 9:00pm

• Inmates cannot be seen during mealtimes, lockdowns and emergency situations.
• Attorneys may call 585-396-1800 for questions or appointments.

Ontario County Jail uses Securus Video Connect for Remote Inmate Video Visitation. 

Video Visitation allows 'approved' friends, family members, attorneys and clergy of an inmate to connect with them using their computer, Securus Video Visitation app, or ‘on-site’ kiosk.

SRemote video visitation is available every day.

Steps:
Register and/or log in.
Select the facility of your inmate.
Review the days, available hours and the cost of remote and on-site visits.
Schedule your visit.

What is the Cost of a Remote Video Visit?
Costs vary and are subject to change, but generally visits range from $5.00 to $15.00 for a 15 to 30 minute online or on-site video visit.

How do you know if your Inmate will be available during the time you schedule?
The Securus system knows the times that Ontario County Jail inmates are available for remote video visits.
It will not allow you to schedule a visit with your inmate if they are not available or the video visitation kiosk(s) in the jail are booked already.
Once you schedule a visit with your inmate they will be notified of the date and time of the visit.

Important Tips:
Your entire visit is being monitored and recorded. Do not say or do anything that you would not want being replayed in court.
You should schedule your visit, in advance, at a time that works best for you.
For best sound quality, use earbuds or headsets.

Quick & Easy Access to Important Information & Help:
Phone: 972-734-1111 or 877-578-3658
Video Tutorial on Registering for Securus Video Visits.
Frequently Asked Questions.
Ontario County Jail Pricing.
Securus Contact Information.
iphone app
Android app

We’ve compiled a list of Frequently Asked Questions and Answers for everything you need to know about Ontario County Jail’s Inmate Visitation Policies, Rules and Guidelines. If you still have questions after reviewing these FAQs, call 585-396-1800 for further assistance.

Can I Use My Computer or Phone to Have a Remote Video Visit with an Inmate in the Ontario County Jail?

Ontario County Jail ON-SITE (at the jail) VIDEO VISITATION SCHEDULE

3045 County Complex Drive
Canandaigua, NY 14424-9505
585-396-1800

Schedule Video Visits online with Securus

• No on-site video visits.
• Remote Visits are 30 and 60 minutes.
• Visitation schedule subject to change.
• All visits must be made at least 24 hours in advance.

ON SITE VISITATION SCHEDULE

Ontario County Jail REMOTE (at home) VIDEO VISITATION SCHEDULE

Schedule Video Visits online with Securus

• All visits must be scheduled at least 24 hours in advance.
• Remote visits are charged a fee of $5.95 for a 30 minute visit or $10.00 for a 60-minute visit.
• Visitation Schedule subject to change.

REMOTE VISITATION SCHEDULE

Attorneys have access to their clients during the following times:

Remote Attorney
15 MINUTE $5.00
30 MINUTE $5.95

9:00am - 9:00pm

• Inmates cannot be seen during mealtimes, lockdowns and emergency situations.
• Attorneys may call 585-396-1800 for questions or appointments.

We’ve compiled a list of Frequently Asked Questions and Answers for everything you need to know about Ontario County Jail’s Video Remote Visitation Policies, Rules and Guidelines. If you still have questions after reviewing these FAQs, call 585-396-1800 for further assistance.

How Do You Deposit Money for an Inmate in the Ontario County Jail?

There are multiple ways to add money to an inmate's account at Ontario County Jail, using Access Corrections Secure Deposits

1. Online - Making a deposit using a verified Visa or Mastercard online, or using their Apple or Android App.
2. By phone - Dial 866.345.1884 to reach their 24/7 Access Corrections domestic call centers.
3. Lobby kiosk - Ask the jail whether it has an Access Corrections kiosk for deposits.
4. By mail - Ask Access Corrections or the jail whether money orders can be mailed, and to what address.

Ask who the money order should be made out to, and include the inmate name and ID number on all money orders.

5. Walk-in Cash Deposits - Ask the Ontario County Jail whether it accepts cash deposits in person, and where.

Secure Deposits - Frequently Asked Questions
Secure Deposits - Video Tutorial on How it Works
Secure Deposits - Help Pages

Customer Service Contacts:
Phone: 866-345-1884
Email: customerservice@accesscorrections.com
Online Chat - Look for 'bubble' on bottom right of the page linked here.

How to Send Money to an Inmate in Ontario County

To send commissary money to an inmate in Ontario County Jail follow these steps:

• Register with Access Corrections by creating an account.
• 
• Select New York, then select Ontario County Jail, and then the inmate you want to send money to.
• Choose the amount of money you want to send, and input your payment method.

For all information on how to Send Money to an inmate's account check out our full money and commissary guide for Ontario County Jail.

We’ve compiled a list of Frequently Asked Questions and Answers for everything you need to know about Ontario County Jail’s Inmate Money and Trust Fund Policies, Rules and Guidelines. If you still have questions after reviewing these FAQs, call 585-396-1800 for further assistance.

How Do I Receive Phone Calls from an Inmate in the Ontario County Jail?

How an Inmate Makes a Phone Call to You or Others from Ontario County Jail

To set up a phone account so that your inmate can call you from Ontario County do the following:

1. Enroll in an account with Securus Technologies.

2. Choose one of three account types, Securus Debit, Advance Connect or Direct Bill.
3. Choose Ontario County Jail, then connect with your inmate.
4. If you have any questions, call Securus: 972-734-1111 or 800-844-6591.

To find out fees, how to's, calling times, limits on phone calls and other systems Securus has do that you can communicate with your Ontario County inmate, check out our Inmate Phone Page.
NOTE: All of your inmate's phone calls are recorded and stored. It is advised not to discuss their pending case.

We’ve compiled a list of Frequently Asked Questions and Answers for everything you need to know about Ontario County Jail’s Inmate Phone Policies, Rules and Guidelines. If you still have questions after reviewing these FAQs, call 585-396-1800 for further assistance.

How do I Mail an Inmate in the Ontario County Jail, and what can I send them?

Ontario County Jail Inmate Mail Guidelines

Postcards
Ask the Ontario County Jail whether it accepts postcards, and what size and type, before mailing one. Always include your name and return address.

Envelopes
The Ontario County Jail also allows envelopes to be mailed to inmates. It is best to only use blue or black ink.

Postcards and envelopes MUST HAVE the sender's full name and return address on the envelope. 

Postcards and envelopes MUST be mailed to the following address:
Inmate's Full Name & Inmate ID#
Ontario County Jail
3045 County Complex Drive
Canandaigua, NY 14424-9505

Legal Mail

Send all Legal Mail to this Address:
Inmate's Full Name & Inmate ID#
Ontario County Jail
3045 County Complex Drive
Canandaigua, NY 14424-9505

Newspapers
Newspapers may also be mailed to an inmate as long as they are shipped directly from the publisher.

Magazines
News, special interest or sports magazines may also be mailed to an inmate as long as they are shipped directly from the publisher. Any magazines that contain profanity, weapons, pornography or other content that is adult in nature will be confiscated by the jail staff and will NOT be delivered to the inmate.

Books
Ask the Ontario County Jail whether books can be mailed in, and whether they must come straight from a publisher or retailer such as Amazon, Barnes & Noble or Books-A-Million. You can order them directly from your computer and have them shipped to the inmate at the address noted.
Books must NOT contain images or content that are considered excessively violent, pornographic or obscene. Any book that does not meet the Ontario County Jail standards will be disposed of. 
Ask the Ontario County Jail whether hardcover books are accepted.

All newspapers, magazines and books are to be shipped to:
Inmate's Full Name & Inmate ID#
Ontario County Jail
3045 County Complex Drive
Canandaigua, NY 14424-9505

Ontario County Jail Inmate Mail Policies and Address - What Can You Send, and Where?

For inmates receiving mail in the Ontario County Jail there are different addresses and policies depending on the inmate's status, as well as what type of mail they are receiving; personal mail, legal mail, subscriptions or books sent from a third-party such as Amazon.

All mail is to be shipped to the Ontario County Jail:
Inmate's Full Name & Inmate ID#
Ontario County Jail
3045 County Complex Drive
Canandaigua, NY 14424-9505

For complete information on mail policies, what you can send an inmate and what address to send them, check out our Inmate Mail page.

We’ve compiled a list of Frequently Asked Questions and Answers for everything you need to know about Ontario County Jail’s Inmate Mail Policies, Rules and Guidelines. If you still have questions after reviewing these FAQs, call 585-396-1800 for further assistance.

Can I purchase Commissary Online for an Inmate in the Ontario County Jail, and what can I purchase?

Ontario County Jail contracts with Access Securepak for families to send pre-determined packages of commissary items to your inmate.

Access Securepak's catalog groups items into categories such as:
- Food and Snacks
- Personal Hygiene Products
- Electronics
- Apparel

Registration Process:
1. Register here.
2. Select New York.
3. Select Ontario County Jail.
4. Find your Inmate.
5. Deposit Funds.
6. Order Commissary Items.
Once you are logged in, you will receive instructions on how much (and what products) you can send your inmate.
Contact Information:
* If you have any questions, you can call Access Securepak at 800-546-6283.
* You can email My Care Pack at customerservice@securepak.net.
* You can write them at:
    Access Securepak
    10880 Linpage Place
    St. Louis, MO 63132

* You can Live Chat with a Representative online: (bottom left corner of page)
   Monday-Friday, 7:30 a.m.–11 p.m. CST, 
   and Saturdays, 10 a.m.–4 p.m. CST.

*Note* Access Securepak will issue a refund for or replace broken, damaged, or missing products reported by Ontario County Jail staff. They will not honor reports of discrepancies from inmate's families or friends. They have a very good mix of Chips, Snacks, Candy, Meat, Seafood, Hygiene products, Letter writing materials, Electronics and Apparel items for sale on their website.

*NOTE* -- Once you are fully registered and have selected the inmate you wish to send commissary to, you will receive instructions on how much you can deposit, how much (and what) you can purchase for your inmate, and how often you can send commissary.

How to Send Money to an Inmate in Ontario County

To send commissary money to an inmate in Ontario County Jail follow these steps:

• Register with Access Corrections by creating an account.
• 
• Select New York, then select Ontario County Jail, and then the inmate you want to send money to.
• Choose the amount of money you want to send, and input your payment method.

For all information on how to Send Money to an inmate's account check out our full money and commissary guide for Ontario County Jail.

We’ve compiled a list of Frequently Asked Questions and Answers for everything you need to know about Ontario County Jail’s Commissary Policies, Rules and Guidelines. If you still have questions after reviewing these FAQs, call 585-396-1800 for further assistance.

How Can I Communicate with an Inmate in the Ontario County Jail using an Online Messaging Service?

Ontario County Jail uses Securus eMessaging for Inmate Email.

Register here. (You are already registered if you signed up with Securus for 'Phone' or 'Remote Visitation').

Steps: 
1.  Sign up for eMessaging
2. Find your inmate.
3. Purchase a book of Securus ‘stamps’.
4. Type & Send message.

Things you CAN do:
1.  You CAN ONLY send messages from the Securus website, or with the Securus app. (links below).
2. You CAN transfer ‘stamps’ to your inmate.
3. You CAN deposit money to your inmate, and they can purchase ‘stamps’ on their end.
4. Each time you send a message, you CAN pay for them to reply.
5. You CAN send photos. (Jail staff will review for appropriateness) 

Things you CANNOT do:
1.  You CANNOT use your own personal email to send messages.
2. You CANNOT send any message or photo that would normally be rejected by regular mail.

Other Things:
1.  Photos must be .jpg, .jpeg or .png.
2. eMessages and photos must meet the jail’s standards for regular mail.
3. If your eMessage or Photo is rejected you will be notified of the reason, but you will NOT get a refund.

What is the cost of sending inmate messages?

• Send a text Message - 1 stamp
• Purchase a reply for your inmate - 1 stamp
• Attach up to 5 photos - 1 stamp each photo
• Share up to 5 eCards - 1 stamp each eCard
• Send just a photo with no text - 1 stamp
• Send a 30 second VideoGram - 3 stamps

What can your inmate do with digital 'stamps'?

• Reply to your eMessage if you attach a return stamp
• Receive transferred stamps you share with them (no cost to transfer)
• When available, they can purchase their own stamps from their Inmate Debit Account

Contact Information and Help:
eMessaging FAQ  
eMessaging Signup & Helpful Information  
Online Customer Service Support 
Phone Support: 972-734-1111 or 800-844-6591
iphone app
Android app

Mailing Check payments
Securus Correctional Billing Services
PO Box 650757
Dallas, Texas 75265-075

How to Send a Text or Email Message to an Inmate in Ontario County Jail

To send a text or email message to a Ontario County inmate, do the following:

Ontario County Jail uses Securus eMessaging for Inmate Email.

Register here. (You are already registered if you signed up with Securus for 'Phone' or 'Remote Visitation' in Ontario County or any jail or prison in the country).
Steps: 
1.  Sign up for eMessaging
2. Find your Ontario County inmate.
3. Purchase a book of Securus ‘stamps’.
4. Type & Send message.

For all Ontario County information for sending secure messages to an inmate in Ontario County Jail, including instructions, video examples, fees, limits, tablet rentals and more, check out out Text/Email an Inmate Page.

We’ve compiled a list of Frequently Asked Questions and Answers for everything you need to know about Ontario County Jail’s Text and Email Policies, Rules and Guidelines. If you still have questions after reviewing these FAQs, call 585-396-1800 for further assistance.

Do Inmates in the Ontario County Jail have Access to Tablets or Computers?

Ontario County Jail now offers Securus 'SecureView' Tablet Rentals to their inmates.

  
Securus is the same company that handles the inmate phone system, video visitations, email and texting and digital letters.

The tablets can be rented on a monthly basis and while not directly connected to the internet, the inmates can use them for the following activities:

• Phone Calls - Inmates may make calls directly from their tablet allowing for more privacy. The rates are the same as the phones in the unit, and the calls are still recorded and monitored.
• eMessaging - Communicate via a text based message or picture. Fee based system.
• Job Search - Using JobView, a secure job search application, inmates have the ability to see what jobs are available when they are released.
• Education - Free educational platform and course catalog that provides thousands of educational resources.
• Self Help -Inmates have daily access to mental health and addiction recovery programming.
• Music - Top-40, Hip-Hop, Country, Rock, Gospel, and more.
• Law Library -  Legal research with up-to-date case information.
• eBooks - Thousands of available titles.
• Religion - Religious resources for spiritual guidance.
• Games - Inmates can play their favorite games. Available through monthly subscriptions
• Facility Services - Digital access to submitted forms, requests, facility documents, and notifications from staff.

Here's how it works:

• Send funds to the inmate and he or she will be able to subscribe and pay at the Ontario County Jail.

Questions:

• By phone - 800-844-6591 or 972-734-1111.
• By email - tablets@securustech.net

How to Rent a Tablet for an Inmate in Ontario County Jail

To rent a tablet for an inmate in Ontario County follow these instructions:

• Register here.  It is recommended you use Chrome or Firefox.
• Pay for the subscription using Paypal.
• You get charged the 1st of each month. 
• You get charged a full month even if it's only used for a partial month.
• No activation or early termination fees.
• Your Ontario County inmate will recieve their tablet in 3-5 business days, after you pay.

If you have any questions:

• Call - 800-844-6591 or 972-734-1111.
• Email - tablets@securustech.net

For all Ontario County information on Tablet Rentals for your inmate, check out our Tablet Rental Page.

We’ve compiled a list of Frequently Asked Questions and Answers for everything you need to know about Ontario County Jail’s Tablet Policies, Rules and Guidelines. If you still have questions after reviewing these FAQs, call 585-396-1800 for further assistance.

What are the other Jails in the Neighboring Counties surrounding Ontario County?