Address:
3045 County Complex Drive
Canandaigua, NY 14424-9505
Phone:
585-396-1800
Video Visitation allows 'approved' friends, family members, attorneys and clergy of an inmate to connect with them using their computer, Securus Video Visitation app, or ‘on-site’ kiosk.
Steps:
Register and/or log in.
Select the facility of your inmate.
Review the days, available hours and the cost of remote and on-site visits.
Schedule your visit.
What is the Cost of a Remote Video Visit?
Costs vary and are subject to change, but generally visits range from $5.00 to $15.00 for a 15 to 30 minute online or on-site video visit.
How do you know if your Inmate will be available during the time you schedule?
The Securus system knows the times that Ontario County Jail inmates are available for remote video visits.
It will not allow you to schedule a visit with your inmate if they are not available or the video visitation kiosk(s) in the jail are booked already.
Once you schedule a visit with your inmate they will be notified of the date and time of the visit.
Important Tips:
Your entire visit is being monitored and recorded. Do not say or do anything that you would not want being replayed in court.
You should schedule your visit, in advance, at a time that works best for you.
For best sound quality, use earbuds or headsets.
Quick & Easy Access to Important Information & Help:
Phone: 972-734-1111 or 877-578-3658
Video Tutorial on Registering for Securus Video Visits.
Frequently Asked Questions.
Ontario County Jail Pricing.
Securus Contact Information.
iphone app
Android app
3045 County Complex Drive
Canandaigua, NY 14424-9505
585-396-1800
Schedule Video Visits online with Securus
ON SITE VISITATION SCHEDULE
| DAY | TIME |
| SUNDAY | NO VIDEO VISITS ON SITE |
| MONDAY | NO VIDEO VISITS ON SITE |
| TUESDAY | NO VIDEO VISITS ON SITE |
| WEDNESDAY | NO VIDEO VISITS ON SITE |
| THURSDAY | NO VIDEO VISITS ON SITE |
| FRIDAY | NO VIDEO VISITS ON SITE |
| SATURDAY | NO VIDEO VISITS ON SITE |
Schedule Video Visits online with Securus
REMOTE VISITATION SCHEDULE
| DAY | TIME |
| SUNDAY | 9:00 AM - 12:00 PM 12:30 PM - 9:00 PM |
| MONDAY | 4:30 AM - 12:00 PM 12:30 PM - 9:00 PM |
| TUESDAY | 4:30 AM - 12:00 PM 12:30 PM - 9:00 PM |
| WEDNESDAY | 4:30 AM - 12:00 PM 12:30 PM - 9:00 PM |
| THURSDAY | 4:30 AM - 12:00 PM 12:30 PM - 9:00 PM |
| FRIDAY | 4:30 AM - 12:00 PM 12:30 PM - 9:00 PM |
| SATURDAY | 9:00 AM - 12:00 PM 12:30 PM - 9:00 PM |
Remote Attorney
15 MINUTE $5.00
30 MINUTE $5.95
9:00am - 9:00pm
Video visitation, also known as remote visitation, is quickly becoming the preferred method for visiting an inmate in jail or prison for the following reasons:
• It requires little to no staff, versus the staff required to move inmates to and from the visit and watch over the visit. It saves the Ontario County Jail money.
• It removes any opportunity for contraband (drugs) to enter the facility.
• It can become a profit center for the facility, given that the revenue generated by visits is shared with the jail.
• While inmates prefer to see family and friends in person, video visitation allows them to visit with them more often, and on a whim.
• Video visitation gives the inmates and their visitors the feeling of more privacy.
Video visitation from the perspective of the visitor allows them to visit from their home, their car, at work, and even allows them to take their device to a family or religious gathering. It allows them to give their inmate the feeling of belonging and not being forgotten.
Video visitation can take place on a computer, a tablet or a phone.
Video visitation saves time. Instead of spending hours driving to the jail, checking in, filling out paperwork, potentially being searched, waiting, and then having a 15–30-minute visit, if it isn’t cancelled at the last minute, the visit can be done from anywhere during a short break in the visitor’s day.
If the visitor does not have access to a phone or computer, they can make an appointment ahead of time and use terminals in the lobby of the jail.
You must also be on the inmate's approved list, even for a video visit.
There are several different companies that contract with all the jails and prisons that allow video visitation:
These are the companies in alphabetical order:
CIDNET
City Tele Coin
Correct Solutions Group
Correct Pay
Ctel
Gettingout
GTL
Homewav
IC Solutions
Inmate Canteen
Inmate Sales
iwebvisits
JailATM
Jpay
Gettingintouch (netvisit)
NCIC
Prodigy Sales
Reliance
Securus
Smart Communications
Tiger Services
Visitel
In addition, some jails use Microsoft Meeting and Zoom.
For inmates receiving mail in the Ontario County Jail there are different addresses and policies depending on the inmate's status, as well as what type of mail they are receiving; personal mail, legal mail, subscriptions or books sent from a third-party such as Amazon.
All mail is to be shipped to the Ontario County Jail:
Inmate's Full Name & Inmate ID#
Ontario County Jail
3045 County Complex Drive
Canandaigua, NY 14424-9505
For complete information on mail policies, what you can send an inmate and what address to send them, check out our Inmate Mail page.
To rent a tablet for an inmate in Ontario County follow these instructions:
If you have any questions:
For all Ontario County information on Tablet Rentals for your inmate, check out our Tablet Rental Page.
To send a commissary carepack (food, snacks and goods) directly to an inmate in Ontario County Jail follow these steps:
For all information, tips and available items for shipping Commissary packages to an inmate in Ontario County Jail check out our Commissary Instructions Page for Ontario County.
To send commissary money to an inmate in Ontario County Jail follow these steps:
For all information on how to Send Money to an inmate's account check out our full money and commissary guide for Ontario County Jail.
To set up a phone account so that your inmate can call you from Ontario County do the following:
1. Enroll in an account with Securus Technologies.
2. Choose one of three account types, Securus Debit, Advance Connect or Direct Bill.
3. Choose [facility_name_1}, then connect with your inmate.
4. If you have any questions, call Securus: 972-734-1111 or 800-844-6591.
To find out fees, how to's, calling times, limits on phone calls and other systems Securus has do that you can communicate with your Ontario County inmate, check out our Inmate Phone Page.
NOTE: All of your inmate's phone calls are recorded and stored. It is advised not to discuss their pending case.
To set up a phone account so that your inmate can call you from Ontario County do the following:
1. Enroll in an account with Securus Technologies.
2. Choose one of three account types, Securus Debit, Advance Connect or Direct Bill.
3. Choose [facility_name_1}, then connect with your inmate.
4. If you have any questions, call Securus: 972-734-1111 or 800-844-6591.
To find out fees, how to's, calling times, limits on phone calls and other systems Securus has do that you can communicate with your Ontario County inmate, check out our Inmate Phone Page.
NOTE: All of your inmate's phone calls are recorded and stored. It is advised not to discuss their pending case.
To send a text or email message to a Ontario County inmate, do the following:
Ontario County Jail uses Securus eMessaging for Inmate Email.
Register here. (You are already registered if you signed up with Securus for 'Phone' or 'Remote Visitation' in Ontario County or any jail or prison in the country).
Steps:
1. Sign up for eMessaging
2. Find your Ontario County inmate.
3. Purchase a book of Securus ‘stamps’.
4. Type & Send message.
For all Ontario County information for sending secure messages to an inmate in Ontario County Jail, including instructions, video examples, fees, limits, tablet rentals and more, check out out Text/Email an Inmate Page.
To schedule and set up a visit, either at-the-jail or remotely from your home, follow these instructions:
To get more complete instructions, and understand visit lengths, times, locations, fees and all the other rules including children, dress codes and more, check out or Visit Inmate Page.
NOTE: All visits are recorded and whatever you say and do will be monitored. It is best to never discuss sensitive information regarding your inmate's pending case.
