Caldwell County Detention Center

Caldwell County Detention Center

Physical Address

2351 Morganton Boulevard, S.W.
Lenoir, NC 28645

Jail Phone Number

828-758-2324
Caldwell County inmate search

Caldwell County Inmate Search: Track Down Someone Held in Lenoir

Deputies and city officers bring arrests to the Caldwell County Detention Center, 2351 Morganton Boulevard SW, Lenoir, NC 28645. Inside: ways to locate a person, the facts on mugshots, and which office handles bond, counsel, visits, deposits, mail and court hearings.

First, open the daily list of people in custody. Find the last name. Check the report date, because very recent arrests could be missing.

Want a quick answer? Phone the jail at 828-758-2324 and ask whether they are in custody, the charges, and the bond set. Next, see our bail help and court help pages.

Search for an Inmate or Active Arrest Warrant in Caldwell County

Read inmate search answers

1. Searching the Caldwell County custody list

The county puts out a report named Daily In Custody Report. Follow these steps:

  1. Open the in-custody list on any phone or computer.
  2. Look at the date on the report. An older report may leave out new bookings.
  3. Press the find option in your browser and enter the last name.
  4. No match? Test a nickname, maiden name or other spelling.
  5. Copy any ID number beside the name, since it helps staff find the record fast.

Still nothing? Phone 828-758-2324, and keep the full name and birthday handy.

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2. When the name will not show up

New arrests often take a while to appear. Other causes are possible too:

  • Booking in progress. Fingerprints and forms take hours.
  • Already out. Perhaps a magistrate set an unsecured bond or named a responsible adult, or a paid bond may have won release.
  • Moved. A nearby jail, a state facility or federal custody might have them.
  • Spelling. Try every version of the name.
  • Age. Under-18 arrests follow juvenile rules, not adult booking.

Staff can search the jail's own records. Dial 828-758-2324 and give the full name and birthday.

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3. Which jails might hold them?

The county names one adult jail: the Caldwell County Detention Center, 2351 Morganton Boulevard SW, Lenoir, NC 28645, 828-758-2324. It holds people who are charged with a crime and people who are serving a sentence. Staff there also run a pretrial GPS monitoring program and work at the courthouse.

The detention office is at 905 West Avenue NW, Lenoir, NC 28645, 828-757-1300. Ask staff if the county uses any other building to house people.

An arrest close to the county border could mean a nearby jail has the person:

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4. Caldwell County mugshots: what to expect

Do not count on seeing a face on the county's custody list. State law leaves it unclear whether booking photos are open to everyone, so a mugshot shows up only when an agency decides to share one.

These details of an arrest are open to all: who was held, their age, where they live, the charge, plus the date and spot of the arrest. Ask the arresting agency about a photo. The Sheriff's Office answers at 828-758-2324.

  • For photos in ICE files, send an ICE FOIA records request.
  • Federal agencies keep booking photos private. The U.S. Marshals Service alone may release one, say for a fugitive.
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5. Alerts for release or transfer

VINE is a free service covering county jails and state prisons. It warns you when someone is released or moved. It also shows custody status and location, so any family member can sign up.

Alerts may arrive late. To be sure about a release, also ring the jail at 828-758-2324.

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6. Getting out of the Caldwell County jail

A magistrate usually picks the terms for release shortly after booking. Possible terms include:

  • An unsecured bond, where nothing is due now but the whole bond becomes due if the person misses court.
  • Custody release, where a trusted adult takes responsibility.
  • A secured bond, which needs real money, land or a surety company.
  • House arrest with an ankle monitor, only if a secured bond is also set.

For some very grave charges, release is a judge's decision alone. After a domestic violence arrest, a person may sit as long as two days before terms are set. Those still held are brought before a District Court judge in 72 hours or less, and the terms can change.

The county names three ways to post bond: cash handed to the Clerk of Superior Court, land pledged by a landowner in the county, or a bondsman. Officers cannot recommend a bondsman. A bondsman's fee can run to 15 percent of the bond, and you cannot get it back. Check any bondsman on the state license lookup. Call the jail at 828-758-2324 or the magistrates at 828-759-3519 to ask how and when to pay. For more detail, read our bail guide, and see how the law reads on the North Carolina bail law page.

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7. Learning the charges against them

First ask the jail, giving the full name plus birth date. The Clerk of Superior Court holds the file after charges are filed. Reach the clerk at the courthouse, 216 Main Street NW, Lenoir, NC 28645, 828-759-3503, and ask for criminal.

Another route is the state's eCourts case search, where charges, hearing dates and case events appear.

The District Attorney's office, 828-759-3510, chooses which charges to pursue.

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8. Getting a free lawyer if money is tight

If money is tight, the person asks at the first court appearance and signs form AOC-CR-226. The judge makes the call. Repayment of some costs can be ordered later.

The county has no public defender office listed, so the judge picks a private lawyer. To learn whether one has been named, ring the courthouse at 216 Main Street NW, Lenoir, NC 28645. The county page on Indigent Defense Services has more. That agency's main line is 919-354-7200.

Hiring your own lawyer is always allowed.

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9. Visiting hours and sign-up rules

Visits are by schedule, and the jail's rules are strict. These are the main ones:

  • On-site visits are Saturday and Sunday, 8 to 10 a.m., 1 to 4 p.m. and 8 to 10 p.m. Each person gets one a day and two a weekend.
  • Video visits run seven days a week in the same time blocks, one a day.
  • Each visit lasts 25 minutes. Up to four people may come on site.
  • Visitors must be 18 or older and sign up online at icsolutions.com, from 24 hours to one week ahead.
  • Bring a valid state ID.
  • Arrive on time: a visitor over 10 minutes late loses the slot.

Rules can change, so confirm them with our visiting guide and by calling 828-758-2324 before you drive to 2351 Morganton Boulevard SW, Lenoir, NC 28645.

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10. Adding funds to a jail account

Deposits buy store goods like food and soap. Ways to add money:

  • Cash or debit works at the lobby kiosk, 2351 Morganton Boulevard SW, Lenoir, NC 28645.
  • Online at accesscorrections.com, using facility ID 228645.
  • By phone at 866-345-1884, with a Visa or Mastercard.
  • By mailed money order. Call the jail at 828-758-2324 and ask where to send it.

Store orders go through the Keefe Commissary Group. Orders made at the kiosk are due by 8 a.m. on Tuesday. Care packages are ordered at accesscatalog.com with program ID 675. See our money guide and commissary guide.

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11. Jail calls, tablet messages and video

Phone calls only go one direction: out from the jail. Calls are collect and recorded. They run through ICSolutions, and its help line is 888-506-8407. Three-way calls are not allowed, so do not connect a call to a third person.

Photos, drawings and notes from family are sent digitally to the person's tablet. Video visits are booked online, as explained in the visits answer above. Our phone guide and email guide give extra tips.

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12. Sending letters and cards

Do not send mail straight to the jail. All mail goes to a processing address, written like this:

Caldwell County Jail
Inmate Name, Inmate ID#
P.O. Box 1612
Jonesboro, AR 72401

Family letters, pictures and drawings reach the person on the tablet in digital form. Books are not accepted. Get the inmate ID from the jail at 828-758-2324. See our mail guide for more.

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13. Collecting belongings after release

When the person is released, any money left on the account is put on a prepaid debit card. Property that is not picked up within 30 days may be thrown away or given away, so act quickly.

Call the jail at 828-758-2324 and ask when you may come for the items. The jail is at 2351 Morganton Boulevard SW, Lenoir, NC 28645. Bring photo ID.

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14. When they are sick or hurt

Call the jail at 828-758-2324 and ask for medical. Describe the problem, any medicines and any allergies. In an emergency, say so right away.

The person can also ask for a visit with a sick-call request at the kiosk. Non-emergency care has a $20 co-pay, but no one is turned away for being unable to pay.

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15. Caldwell County warrant checks

The Sheriff's Office serves warrants, and the number for warrants there is 828-759-1552. Officers with the Lenoir Police Department, Granite Falls and Hudson serve them too, and their phone numbers close this page. To learn whether a case exists, ring the Clerk of Superior Court, criminal side, at 828-759-3503, or enter the name in the eCourts case search. Clearing a warrant starts with a lawyer's help and contact with the issuing court. The clerk works in the courthouse, 216 Main Street NW, Lenoir, NC 28645.

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16. Caldwell County courthouse and court dates

Criminal cases here are heard at the courthouse, 216 Main Street NW, Lenoir, NC 28645. The courthouse phone is 828-759-3503, and the office is open Monday to Friday, 8 a.m. to 5 p.m.

District Court covers misdemeanors, traffic tickets and the opening stages of felony cases. Superior Court hears felony trials, but only once a grand jury has indicted. The state's court date search lists upcoming hearings. Jail staff ask families to use it instead of calling the jail. See our court page for how cases move.

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17. Held on a federal charge

This county falls under the federal Western District of North Carolina, Statesville division. The courthouse is at 200 West Broad Street, Room 304, Statesville, NC 28677, 704-883-1000.

A federal detention hearing under 18 U.S.C. 3142 is where release gets argued. The district's U.S. Marshals office sits at 401 West Trade Street, Charlotte, NC 28202, 704-350-8000. A defendant who cannot afford counsel can contact the Federal Defenders of Western North Carolina, 129 West Trade Street, Suite 300, Charlotte, NC 28202, 704-374-0720.

Later, the Bureau of Prisons inmate locator can show where a sentenced person is.

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18. ICE custody and detainers

A jail is asked to wait through an ICE detainer, Form I-247A. Under 8 CFR 287.7(d), staff may hold the person up to 48 hours after they would otherwise be released, so ICE can arrive and take custody.

North Carolina law adds steps. A newer state law, Session Law 2025-85, began on October 1, 2025. Should ICE send a detainer plus an administrative warrant for someone facing a charge, a judicial official signs the hold order. The jail also tells ICE the release time within two hours.

After pickup, try the ICE Online Detainee Locator with the name and country of birth. To find out if a detainer is in place, call the jail at 828-758-2324.

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19. Moved to a North Carolina prison

Once sentenced to prison, a person comes under the state Department of Adult Correction. Each new arrival is reviewed at intake and next placed in a suitable prison. A few people, such as those sentenced for impaired driving, serve their time in a participating county jail instead.

Try the state's Offender Public Information search, where a name or offender ID works. It holds prison, probation and parole records, though county jail stays are not included. Reach the department at 919-733-2126, at 214 West Jones Street, Raleigh, NC 27603. Read our North Carolina state prisons page too.

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20. Caldwell County youth under 18

Children and teens are booked elsewhere than the adult jail. Their cases go to by juvenile court, one division of District Court, at 216 Main Street NW, Lenoir, NC 28645. Call the juvenile court office at 828-695-6118. Those cases are private.

When a youth is ordered held, state law requires a hearing inside five calendar days, with no waiver allowed. Most youths are placed in the state detention center nearest home. Ask the court counselor which one it is.

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21. Police agencies that bring arrests here

Pick the area where it happened:

  • Lenoir: Lenoir Police Department, 1035 W Avenue NW, Lenoir, NC 28645, 828-757-2100
  • Granite Falls: Granite Falls Police Department, 30 Park Square, Granite Falls, NC 28630. Non-emergency calls use the Sheriff's main line, listed below. Reports and the shift supervisor: 828-396-3358
  • Hudson: Hudson Police Department, non-emergency 828-728-5021. Town Hall is at 550 Central Street, Hudson, NC 28638.
  • Everywhere else: the Caldwell County Sheriff's Office, 2351 Morganton Boulevard SW, Lenoir, NC 28645. Main line 828-758-2324; deputy dispatch for non-emergencies 828-759-3492.

Arrested in Sawmills, Gamewell, Cajah's Mountain, Cedar Rock or the Blowing Rock part of the county? Ring the Sheriff's line to learn which agency was involved.

State troopers from the Highway Patrol work Troop F, District III, which serves this county. Call the district office at 828-726-2500. The troop headquarters is at 1033 Smyre Farm Road, Newton, NC 28658, 828-466-5504.

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North Carolina • Caldwell County • Bail & bond help

Caldwell County bail help for families in Lenoir and Granite Falls

Anyone arrested in Caldwell County is booked into the Caldwell County Detention Center, 2351 Morganton Boulevard SW, Lenoir, NC 28645. Below, find out who sets a bond, what choices exist, and how to pay. We also explain what the judge looks at first.

The county posts a daily list of current inmates. Open it and scan for the last name. Our Jail Roster has more, such as warrants, charges, and fresh bookings from this week.

First, phone the jail at 828-758-2324. Find out if the magistrate has picked an amount yet, and who takes the payment. After that, read about hearings on our court page.

Search for an Inmate or Active Arrest Warrant in Caldwell County

1. Where is the Caldwell County Detention Facility?

It is at 2351 Morganton Boulevard SW, Lenoir, NC 28645, (828) 758-2324. The Caldwell lockup is rated for 185 people.

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2. Do Caldwell County arrests go to the town of Lenoir or to Lenoir County?

To the town of Lenoir in Caldwell County. Lenoir County is a different county in eastern North Carolina with its jail in Kinston. When you call, say Caldwell County.

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3. Judge or magistrate: who sets Caldwell bonds?

Usually the Caldwell magistrate sets it in Lenoir. By law, Caldwell keeps 6 or more magistrates (NC law, G.S. 7A-133). Meanwhile, your Lenoir loved one waits at the Caldwell County Detention Facility. Lenoir officers bring arrestees to Lenoir's magistrate (NC law, G.S. 15A-511; NC law, G.S. 15A-532). A Caldwell County judge or the Lenoir clerk may too.

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4. Can a Lenoir defendant get out without paying?

The Lenoir magistrate picks one of four Lenoir options (NC law, G.S. 15A-534, part a).

• House arrest keeps the Hudson detainee home in Sawmills. Caldwell adds a secured bond.

• In Caldwell, an unsecured bond costs families in Cajah's Mountain nothing up front. If Lenoir court is skipped, your Lenoir loved one owes it.

• Post cash, land, or a Caldwell surety for a Lenoir secured bond.

• Custody release means a Cajah's Mountain person supervises. Your Lenoir loved one may pick a Caldwell secured bond instead.

Lenoir dropped written promises December 1, 2025.

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5. Does a Lenoir defendant start with no-money options?

For non-violent Caldwell charges, Lenoir's magistrate starts with no-money options (NC law, G.S. 15A-534, part b).

If the Gamewell detainee may skip Lenoir court, a Caldwell secured bond follows. Lenoir's magistrate also weighs threats to Caldwell witnesses. The Lenoir magistrate weighs harm risks too.

With 3 such Caldwell convictions in 10 years, the Caldwell magistrate must use a secured bond (NC law, G.S. 15A-534, part b). A new Caldwell felony on probation means a Lenoir danger finding (NC law, G.S. 15A-534, part d2).

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6. Are bond amounts set by charge in Lenoir?

Caldwell has no fixed price list in Lenoir. Lenoir's magistrate uses Caldwell's suggested amounts. District 36's senior judge writes Caldwell's policy (NC law, G.S. 15A-535). The Caldwell chief district judge is consulted too.

The Lenoir magistrate weighs the charge and record (NC law, G.S. 15A-534, part c). A job in Lenoir helps. Past no-shows hurt a Caldwell defendant.

A first minor Lenoir charge often gets an unsecured Caldwell bond. In Lenoir, misdemeanor bonds may reach thousands in Caldwell. Felony bonds in Caldwell often start in the thousands in Lenoir. Trafficking charges in Caldwell go higher in Lenoir.

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7. How can I pay a Caldwell County bond?

A Caldwell County magistrate takes Caldwell bonds. If a magistrate is not available, the Caldwell County Detention Facility can take it (NC law, G.S. 15A-537). Phone the Caldwell jail at (828) 758-2324 first.

Caldwell takes cash, land, or a Lenoir surety (NC law, G.S. 15A-531). A Hudson relative can sign unpaid with enough Caldwell property. Caldwell sureties include Lenoir professional bondsmen.

A Caldwell bondsman may charge up to 15% (NC law, G.S. 58-71-95). Lenoir officers can't sign as Caldwell sureties, except for family (NC law, G.S. 15A-541). Caldwell collateral returns within 15 days of Lenoir closure. Verify any Caldwell bondsman at the NC Department of Insurance bondsman lookup.

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8. Which serious Cedar Rock charges go straight to a judge?

Only a Lenoir judge decides release for these Caldwell charges (NC law, G.S. 15A-533, part b and c): assault with a deadly weapon with intent to kill causing serious injury; capital crimes; forcible rape and many sex crimes; sex crimes against a child 15 or younger; human trafficking; murder or attempted murder; first-degree arson; first-degree burglary; armed robbery; shooting into an occupied building or car; kidnapping.

For them, Caldwell presumes no Lenoir release is safe. Still, a Caldwell County judge may allow Lenoir release. Some repeat Caldwell gun cases match (NC law, G.S. 15A-533, part d through g).

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9. What changed for violent Caldwell County charges in 2025?

In Lenoir, since December 1, 2025, violent Caldwell charges face a presumption against Lenoir release (NC law, G.S. 15A-534, part b1). Caldwell families may call it Iryna's Law.

Forceful felonies charged in Lenoir count in Caldwell (NC law, G.S. 15A-531, part 9). Sex-offender registration felonies count in Lenoir. Some Caldwell fentanyl trafficking counts in Lenoir.

A first violent Caldwell charge needs a secured bond or Lenoir monitor. A Caldwell County judge writes reasons for Caldwell (NC law, G.S. 15A-534, part d). Caldwell defendants charged twice get a Lenoir monitor.

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10. Can a Caldwell magistrate set bond on a domestic charge?

At first, only a Lenoir judge sets domestic terms (NC law, G.S. 15A-534.1, part a). A Lenoir 50B order violation counts in Caldwell. Caldwell threats against a Lenoir spouse count.

Caldwell allows up to 48 hours in the Caldwell County Detention Facility (NC law, G.S. 15A-534.1, part b). Then a Caldwell County magistrate acts in Lenoir. Lenoir judges often order Caldwell no-contact terms.

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11. What special holds can a Caldwell arrest bring?

Yes. These apply in Caldwell:

• Meth labs in Caldwell: Lenoir release may be presumed unsafe (NC law, G.S. 15A-534.6).

• Caldwell child victims: Lenoir stay-away orders are required (NC law, G.S. 15A-534.4).

• DWI in Caldwell: an impaired Lenoir defendant may wait 24 hours (NC law, G.S. 15A-534.2).

• Threats to Caldwell officials: a Lenoir judge decides within 48 hours (NC law, G.S. 15A-534.9).

• Lenoir mass-violence threats: the Caldwell judge acts within 48 hours (NC law, G.S. 15A-534.7).

• Looting in Lenoir: a Caldwell County judge decides within 24 hours (NC law, G.S. 15A-534.8).

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12. Does a new Lenoir charge change the bond?

Out on release? A Caldwell County judge sets new Lenoir terms (NC law, G.S. 15A-533, part h). The Caldwell County Detention Facility may hold your Caldwell family member 48 hours. After that, a Caldwell County magistrate steps in for Caldwell. Most Caldwell traffic cases, except DWI, don't count in Lenoir.

In Caldwell, the new bond may double in Lenoir (NC law, G.S. 15A-534, part d3). A Lenoir judge can revoke the old Lenoir release for cause (NC law, G.S. 15A-534, part f). A doubled Caldwell bond is $1,000 or more in Lenoir.

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13. Can a Lenoir bond be lowered?

A Caldwell district judge sees your Lenoir loved one within 72 hours (NC law, G.S. 15A-601). If Caldwell courts close long, the Lenoir limit is 96 hours. Caldwell may act sooner, at the next Lenoir session.

A Caldwell County magistrate may adjust it in Lenoir (NC law, G.S. 15A-534, part e). A Lenoir judge may change it at the Lenoir hearing.

Caldwell families can ask a Lenoir superior judge in writing (NC law, G.S. 15A-538). Caldwell prosecutors may ask too (NC law, G.S. 15A-539).

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14. What happens if someone misses court in Caldwell County?

Skipping Caldwell court on purpose is a Lenoir crime (NC law, G.S. 15A-543). For Caldwell felonies, it is Class I in Lenoir. Misdemeanor no-shows in Caldwell are Class 2 in Lenoir.

The Caldwell court forfeits the full Lenoir bond (NC law, G.S. 15A-544.3). Only listed Caldwell reasons work, like Lenoir surrender. Caldwell sureties get 150 days to ask the Lenoir clerk (NC law, G.S. 15A-544.5). The Lenoir clerk mails notice within 30 days (NC law, G.S. 15A-544.4).

After 150 days, the Caldwell clerk dockets a Lenoir judgment (NC law, G.S. 15A-544.6). Picked up again, your Caldwell family member faces a doubled Caldwell bond (NC law, G.S. 15A-534, part d1).

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15. Can I get off someone's bond in Lenoir?

A Lenoir surety can surrender the Blowing Rock detainee early (NC law, G.S. 15A-540, part a). The Caldwell clerk then frees the Lenoir surety. New Caldwell terms follow from the Caldwell magistrate (NC law, G.S. 15A-540, part c). After a missed Caldwell date, a Lenoir surety may bring your Caldwell family member in (NC law, G.S. 15A-540, part b).

A Lenoir bond normally runs to Caldwell judgment (NC law, G.S. 15A-534, part h). Caldwell dismissal or probation can end it in Lenoir.

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16. Which court will hear a case from Lenoir?

Criminal court for Caldwell County is held in Lenoir. Caldwell shares Superior Court District 36 with Burke County.

Lenoir misdemeanors stay in Caldwell District Court 36 (NC law, G.S. 7A-133). The District 36 DA prosecutes Caldwell cases in Lenoir (NC law, G.S. 7A-60). Caldwell felonies move to Lenoir superior court after indictment (NC law, G.S. 7A-41).

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17. Can Caldwell County give me a court-appointed lawyer?

No public defender office serves Caldwell. The Caldwell judge appoints a state-paid Caldwell lawyer. Request one in Lenoir at first appearance (Indigent Defense Services directory). If convicted, your Lenoir loved one may repay Caldwell County's costs to the state.

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18. Do Lenoir 16- and 17-year-olds go to adult jail?

Lenoir juvenile court handles most Caldwell under-18 cases (NC law, G.S. 7B-1501). Caldwell juveniles face no money bail in Lenoir. A Caldwell County judge decides detention within 5 days (NC law, G.S. 7B-1906). Caldwell added 17-year-olds in Lenoir in 2019. Serious Caldwell felonies can move to Lenoir adult court.

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19. Which federal court covers Caldwell County?

Caldwell is in the U.S. District Court for the Western District of North Carolina (28 U.S.C. 113). Court meets in Asheville, Bryson City, Charlotte, Shelby, and Statesville. The clerk: Charlotte, Charles R. Jonas Federal Building, 401 W. Trade St., 704-350-7400. A federal judge sets Caldwell release.

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20. Who can confirm a Caldwell County bond amount?

Phone the Caldwell County Detention Facility: (828) 758-2324. The Lenoir clerk can also help families in Granite Falls on weekdays. Give the Caldwell officer the Caldwell defendant's birth date.

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21. Caldwell County bail contacts

  • Jail: Caldwell County Detention Facility, 2351 Morganton Boulevard SW, Lenoir, NC 28645; (828) 758-2324
  • Courts: Caldwell County Courthouse, Lenoir
  • Districts: District Court 36; Superior Court 36; Prosecutorial 36
  • Inmate search: Caldwell County Inmate Search

Judges and magistrates set release terms case by case. Nothing here is legal advice.

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Caldwell County Detention Center Inmate Visitation Schedule

2351 Morganton Boulevard, S.W.
Lenoir, NC 28645
828-758-2324

  • First, you must register an account with IC Solutions, then add Caldwell County Detention Center, then your inmate.
  • Second, you can choose a time to visit.
  • Offsite Video Visits can be done on Android, IOS (Apple) or Windows devices.
  • Inmates will be allowed two, thirty minute onsite visits per week and five, thirty minute visits offsite per week.
  • There is no charge for Onsite Video Visits.
  • Offsite Video Visits range from $7.50 to $10.00 for 30 minutes.
  • All visits must be scheduled 24 hours prior to the appointment or up to 1 weeks in advance.
  • CHECK-IN: 10 minutes prior to scheduled visit.
  • Valid picture identification (e.g., driver’s license, State I.D., or Military I.D.) is required at Check-In.
  • Visitors under the age of 17 must be listed as an additional visitor and accompanied and supervised by an authorized visitor over the age of 18.
  • If a visitor loses internet connection during an offsite video visitation session, no refund will be issued.

ON-SITE VISITATION SCHEDULE

DAY TIME
SUNDAY 8 am to 10 am
1 pm to 4 pm
8 pm to 10 pm
MONDAY 8 am to 10 am
1 pm to 4 pm
8 pm to 10 pm
TUESDAY 8 am to 10 am
1 pm to 4 pm
8 pm to 10 pm
WEDNESDAY 8 am to 10 am
1 pm to 4 pm
8 pm to 10 pm
THURSDAY 8 am to 10 am
1 pm to 4 pm
8 pm to 10 pm
FRIDAY 8 am to 10 am
1 pm to 4 pm
8 pm to 10 pm
SATURDAY 8 am to 10 am
1 pm to 4 pm
8 pm to 10 pm


REMOTE VISITATION SCHEDULE

DAY TIMES
SUNDAY 8 am to 10 am
1 pm to 4 pm
8 pm to 10 pm
MONDAY 8 am to 10 am
1 pm to 4 pm
8 pm to 10 pm
TUESDAY 8 am to 10 am
1 pm to 4 pm
8 pm to 10 pm
WEDNESDAY 8 am to 10 am
1 pm to 4 pm
8 pm to 10 pm
THURSDAY 8 am to 10 am
1 pm to 4 pm
8 pm to 10 pm
FRIDAY 8 am to 10 am
1 pm to 4 pm
8 pm to 10 pm
SATURDAY 8 am to 10 am
1 pm to 4 pm
8 pm to 10 pm

Search for an Inmate or Active Arrest Warrant in Caldwell County

ICSolutions Remote Video Visitation

Provider: ICSolutions (Keefe Group / TKC Holdings)

ICSolutions Video Visitation provides a secure online platform that enables families to conduct scheduled face-to-face video visits with incarcerated loved ones from home using an internet-connected smartphone, tablet, or personal computer equipped with a webcam.

Important: Advance Registration and Visitor Clearance Required

Detention centers do not permit unscheduled or unverified video sessions. Correctional facilities require prospective visitors to submit government-issued photo identification and receive administrative clearance before booking an appointment, an approval process that can take up to 48 hours depending on facility staffing. You should verify your visitor approval status with the facility prior to scheduling. If you do not register well in advance, you will miss your loved one's scheduled visiting window for the week.

Step-by-Step Instructions to Register and Schedule a Video Visit

  • Visit www.icsolutions.com and sign into your account.
  • Register your visitor profile and upload a clear photo of your government-issued ID (driver's license or passport) for facility background review.
  • Wait for email notification confirming facility visitor approval.
  • Select Schedule Visit, choose the detention facility, and select the inmate.
  • Browse the available schedule calendar, select a time slot, and pay the visitation fee using a credit or debit card.
  • Log into the website or app 10 minutes prior to the start time on a device with a functioning camera, microphone, and reliable high-speed internet connection.

What the Inmate Needs to Do

The inmate receives a visitation notification on their housing unit video kiosk or terminal. At the appointed time, they log in with their PIN and sit before the terminal. Inmates and visitors must strictly observe jail dress and conduct rules; sessions are monitored by staff and will terminate immediately upon any violation.

Official Provider: ICSolutions Official Website

Customer Service Telephone: 1-888-506-8407

Support Hours: 24 hours a day, 7 days a week, 365 days a year

Supported Languages: English and Spanish

Other Services Provided by ICSolutions

In addition to Remote Video Visitation, ICSolutions provides calling and voicemail services at participating correctional facilities:

North Carolina • Caldwell County • Criminal court help

Caldwell County courts in Lenoir: how a criminal case moves along

Felonies and misdemeanors are heard at the Caldwell County Courthouse, 216 Main St. NW, Lenoir, NC 28645, in District Court and Superior Court. People who were arrested sit in the Caldwell County Detention Center, 2351 Morganton Boulevard SW, Lenoir, NC 28645. Each answer below takes one step of the process.

Wondering if a loved one is still held? Open the current inmate list and find the name. Our Inmates in Custody section has warrants, mugshots, and lawyer help for those who cannot pay.

Ring the courthouse at 828-759-3503 and ask which courtroom hears the case and what day to show up. Need the jail release side? Our bail page covers it.

Search for an Inmate or Active Arrest Warrant in Caldwell County

1. Where will the criminal case be heard?

Courthouse addresses and telephone numbers

  • Caldwell County Courthouse, 216 Main St. NW, Lenoir, NC 28645, 828-759-3503

In Caldwell County, the name of the charge is a useful clue to which courtroom handles it.

State court: The Caldwell County District Court handles most misdemeanors and the opening felony hearings. The Caldwell County Superior Court handles felony trials and appeals for a new trial from District Court.

Court notices may show a courtroom used for an initial hearing rather than the place of a later felony trial.

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2. What happens after an arrest and how does release work?

After officers take someone into custody, booking records the charges and identity. A magistrate ordinarily handles the first release decision.

Release can involve a written promise to appear, an unsecured bond, a secured bond, or other conditions. A secured bond does not mean the person is already guilty. A judge may review release terms, and restrictions can include staying away from an alleged victim.

For certain arrests, extra review or holding rules apply. A person held in custody should be told the charges and brought before judicial officials under the applicable rules. Courthouse staff can give scheduling and records information, but cannot choose a plea or give legal advice.

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3. How are misdemeanor cases handled and punished?

A traffic-related criminal charge or other misdemeanor generally belongs in District Court, where the first trial is heard by a judge.

Important misdemeanor sentencing figures: North Carolina uses Classes A1, 1, 2, and 3. A1 ranges from 1–60 days at prior-conviction Level I to 1–150 days at Level III; Class 1 reaches 45, 45, or 120 days by level; Class 2 reaches 30, 45, or 60 days; Class 3 reaches 10, 15/20, or 20 days depending on the person’s prior convictions and permitted sentencing disposition.

The word “maximum” does not mean everyone goes to jail. Some combinations of class and prior record require or allow community punishment instead. Ordinary fine ceilings are $200 for Class 3 and $1,000 for Class 2, while Class A1 and Class 1 fines are generally left to the court unless a particular crime has its own rule (G.S. 15A-1340.23).

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4. How does a felony case move through the courts?

A person facing a felony will usually see a District Court judge before any Superior Court trial.

After a first appearance, a probable-cause hearing may be scheduled; an indictment can change whether a preliminary hearing is needed. In Superior Court, the parties exchange evidence, argue motions and may negotiate a plea. Someone pleading not guilty to a felony is entitled to a jury trial. The prosecutor must prove the case beyond a reasonable doubt.

Class A through I felonies carry different sentencing possibilities. Prior-record points, offense class, aggravating or mitigating factors and the date of the crime can substantially change the lawful range. The court uses the structured-sentencing grid in G.S. 15A-1340.17, not a single fixed statewide number for all felonies.

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5. What happens with serious violent crimes?

Accusations such as murder, serious sexual assault and armed robbery carry far more serious consequences than routine misdemeanors. A Superior Court jury may hear the evidence, with appointed or retained defense counsel. In some cases there are special rules for bonds, mandatory minimums, and life imprisonment.

First-degree murder may be punished by life without parole or death under the statutes governing capital cases; other homicides have different classifications and punishments. Sentences for rape and robbery depend on the precise offense statute and any aggravating factors. A family should never rely on a broad label like “assault” to calculate a sentence.

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6. How do juvenile cases work?

A complaint involving a young person can follow juvenile delinquency procedures rather than the ordinary adult criminal docket. Youth hearings are generally in District Court, with different goals and privacy protections. For many delinquent acts the juvenile system has jurisdiction over offenses committed before age 16, while some 16- and 17-year-olds accused of specified lower-level conduct may also be handled there under the applicable statutes.

Intake staff may recommend diversion or formal proceedings. A juvenile can be placed under supervision, ordered into services, or in appropriate cases detained or committed. Serious charges may trigger special transfer rules. Parents or guardians should ask about counsel and the youth’s next hearing.

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7. How does North Carolina decide fines and sentences?

Here is the key to reading a North Carolina sentence: the judge first looks at the offense class, then the defendant’s prior convictions or prior-record points. The law limits both the length and the type of sentence. “Community” punishment may mean probation or conditions instead of immediate jail; “intermediate” punishment can be more restrictive; “active” punishment means incarceration.

For misdemeanors, examples of the longest grid terms are Class A1 up to 150 days, Class 1 up to 120, Class 2 up to 60 and Class 3 up to 20, for the applicable highest prior-conviction level. These are not automatic sentences. Fines: ordinarily Class 3 up to $200 and Class 2 up to $1,000; the usual statutory text leaves A1 and Class 1 fine amounts to the judge unless another law controls. For felonies, the North Carolina felony grid in G.S. 15A-1340.17 specifies the allowable minimum and maximum prison term according to class and prior-record level.

Some crimes have their own minimums, enhancements, restitution obligations, court costs, sex-offender requirements, or driving restrictions. The offense date matters because the legislature has updated the sentencing charts, including changes effective for crimes committed on or after December 1, 2025.

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8. Are there city courts or other local criminal courts?

North Carolina does not operate a separate municipal criminal-court system like some states. City police departments may arrest a person and city ordinances may lead to enforcement, but ordinary state criminal prosecutions go through District Court and Superior Court. Magistrates handle functions such as issuing warrants and setting release conditions.

This is why someone arrested by a city police officer in Caldwell County generally receives a state-court case, not a separate “city criminal court” proceeding. A local police holding area is not the county courthouse.

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9. What if the charge is a federal crime?

Most crimes prosecuted by a county District Attorney remain in state court. A separate federal criminal case can arise from violating a federal statute, such as certain interstate fraud, trafficking offenses, federal firearm offenses, bank robbery involving a federally insured bank, or crimes on federal property. Not every serious state crime is automatically a federal crime.

Usual federal venue for Caldwell County: U.S. District Court for the Western District of North Carolina. Federal contact: Charlotte federal clerk, 866-851-1605. Charles R. Jonas Federal Building, 401 W. Trade Street, Room 1200, Charlotte, NC 28202

Federal magistrate judges handle initial appearances and detention hearings; federal prosecutors work for the U.S. Attorney. Federal felony cases generally involve a grand jury indictment unless properly waived. The U.S. Sentencing Guidelines and federal statutes, not North Carolina’s state sentencing grid, govern federal sentences.

This is general court information, not legal advice. If the accused cannot afford an attorney, ask at the first appearance about appointed counsel.

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Arrested in North Carolina: criminal court process

Access Securepak (Commissary & Gift Packages)

Provider: Access Corrections / Keefe Group

Access Securepak is an authorized correctional commissary care-package program that allows families to purchase customized food, snack, hygiene, apparel, and electronics packages sent directly to an incarcerated loved one. Every package is custom-packed to meet the strict security regulations of the specific jail or state prison.

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Important: Delivery Schedules and Package Quotas

Jail package guidelines are not uniform across detention centers. Some facilities permit orders year-round, while others restrict deliveries to quarterly cycles or strict weekly deadlines that you should confirm with the facility directly. If you delay setting up your account, you risk missing the upcoming delivery cutoff, leaving your loved one waiting an extra cycle for fresh food, warm thermals, or personal toiletries.

Step-by-Step Instructions to Register and Access Service

  • Visit the official Access Securepak online store at www.accesscatalog.com.
  • Select the state and the specific jail or correctional institution from the dropdown menu.
  • Enter the inmate's legal last name and inmate ID to verify their active housing and package eligibility.
  • Browse the catalog of approved meats, cheeses, ramen soups, cookies, toiletries, and clothing.
  • Add items to your cart up to the facility's maximum weight or dollar limit (usually $50 to $125 per order).
  • Check out using your debit or credit card and save the order confirmation tracking number.

What the Inmate Needs to Do

The inmate does not need to order anything themselves. Securepak ships the sealed package directly to the correctional facility's commissary warehouse. Jail staff inspect the box and deliver it to the inmate during regular pod commissary distribution, where the inmate signs for the package.

Official Provider: Access Corrections / Keefe Group Official Website

Customer Service Telephone: 1-800-546-6283

Support Hours: Monday – Friday, 8:30 AM – 11:30 PM EST; Saturday, 11:00 AM – 5:00 PM EST

Supported Languages: English and Spanish

Other Services Provided by Access Corrections / Keefe Group

In addition to Access Securepak (Commissary & Gift Packages), Access Corrections / Keefe Group provides several other communication, financial, and visitation services at participating correctional facilities:

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Buy Commissary for an Inmate in the Caldwell County Detention Center

Caldwell County Detention Center Inmate Commissary - Sending Money or Purchasing Commissary for an Inmate

Caldwell County Detention Center allows inmates to purchase commissary. Ask the jail what its commissary sells; snacks and hygiene items are common.

You can buy commissary for an inmate using an online service called Access Securepak.

Call the facility at 828-758-2324 to ask whether there is a limit on how much an inmate can spend on commissary.

Access Securepak's site shows whether friends and family can order commissary for an inmate at this jail.

Scroll down for information on the Caldwell County Detention Center's service they use for you being able to purchase commissary items online and have them shipped directly to the inmate. 

You can also go to our Inmate Money page for information on how to send money to an inmate.

Access Secure Deposits (Trust Money)

Provider: Access Corrections / Keefe Group

Access Secure Deposits (Smart Deposit) allows families and friends to securely transfer money directly into an incarcerated person's jail trust account using a debit or credit card. Deposited funds become immediately available for your loved one to purchase essential hygiene goods, over-the-counter medication, food items, and writing materials from the facility commissary.

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Important: Inmate Banking Policies Vary by Facility

Once a person is booked and moved to a cell, facilities do not always allow cash drop-offs or phone payments directly to the jail. Some might and you should confirm this by calling the facility and asking. But if you do not register online and fund your loved one's trust account immediately, they may be forced to wait days or weeks for standard paper processing, leaving them without essential soap, clean undergarments, basic medical sundries or snacks.

Step-by-Step Instructions to Register and Access Service

  • Obtain the inmate's legal first and last name, date of birth, and official six- to ten-digit Booking or Inmate ID number.
  • Visit the official Access Corrections portal at www.accesscorrections.com or download the Access Corrections mobile app.
  • Select the state and the exact detention facility or county jail where the inmate is currently housed.
  • Add the inmate as a contact and confirm their identity from the facility roster.
  • Enter your debit or credit card billing information, choose your deposit amount, review the facility processing fee, and submit your payment.
  • Save and print your transaction confirmation number for verification.

What the Inmate Needs to Do

The inmate does not need internet access to receive your deposit. Once approved, the funds post directly to their facility account balance. The inmate can verify their balance at the dayroom kiosk or on their trust statement and start ordering items on the next designated commissary day.

Official Provider: Access Corrections / Keefe Group Official Website

Customer Service Telephone: 1-866-345-1884

Support Hours: 24/7/365

Supported Languages: English and Spanish

Other Services Provided by Access Corrections / Keefe Group

In addition to Access Secure Deposits (Trust Money), Access Corrections / Keefe Group provides several other communication, financial, and visitation services at participating correctional facilities:

Search for an Inmate or Active Arrest Warrant in Caldwell County

Deposit Money for an Inmate in the Caldwell County Detention Center

The Easiest and Securest Way of Depositing Money for an Inmate

There are several methods for depositing money on an inmate's account:

1. To send money online to an inmate in the Caldwell County Detention Center use Access Corrections.

2. If you prefer to use your credit or debit card and deposit money over the phone, you can call them at 866-345-1884.

3. Some jails have an Access Corrections kiosk for cash or card deposits. Call the Caldwell County Detention Center to ask whether it has one and where it is.

4. Access Corrections also has Kiosk machines that you can find in check cashing stores and retail outlets across the country.

5. The Caldwell County Detention Center may also allow you to *mail an inmate a money order or cashier’s check from a trusted source such as the Post Office, a local bank, or Western Union. Ask the jail who the money order should be made out to and what to write on it. To confirm this option call the facility at 828-758-2324.

*When mailing a money order or cashier’s check, send it an envelope by itself.  Never send it with a letter or photos for your inmate, unless the facility allows it. Never send personal checks or cash.

6. To ask whether the Caldwell County Detention Center takes deposits in person, and when, call 828-758-2324.

Friends and family should never mail personal letters straight to the Caldwell County Detention Center in Lenoir. Letters, pictures and drawings go to a mail-scanning service and reach the inmate in digital form on a jail tablet. Scanning stops people from sneaking in paper that was soaked in drugs like meth or heroin and dried. Legal mail and money orders still go to the detention center itself.

Letters, pictures and drawings (scanned):
Inmate's Full Name & Inmate ID#
Caldwell County Jail, NC
P.O. Box 1612
Jonesboro, AR 72401

Legal mail and money orders (to the detention center):
Inmate's Full Name & Inmate ID#
Caldwell County Detention Center
2351 Morganton Boulevard SW
Lenoir, NC 28645

  • Addressing: Under the jail name, put the inmate's full name and their inmate ID number, since more than one person may share a name. The county's current inmate list can help you find them.
  • Sender: Your full name and street address go in the top left corner, since mail with no return address is likely to be thrown away.
  • Ink: Blue or black only. Leave out crayon, markers, felt pens, colored ink, lipstick and perfume.
  • Nothing loose inside: No glitter, confetti or other add-ons, and no drawing on the outside of the envelope.
  • Greeting cards: A plain card is fine. Musical cards are not.
  • Books: The detention center does not take books or any other publications by mail. Inmates read books on the tablets instead.
  • Money orders: People who live outside the county can mail a money order to the detention center. Put both the inmate's name and your name on it. Make it out to the inmate's full name, and if you are unsure, call 828-758-2324 to confirm. Anyone, near or far, can also make a deposit online.
  • Legal mail: It must be to or from a lawyer, a court, a court official or an elected official, with "Legal Mail" printed clearly on the front.
  • Care packages: Order snack baskets through the commissary. Only the person they were bought for can receive them, and if that person is released or moved, they have three days to pick it up.
  • Who can get mail: Inmates may not trade letters with co-defendants, people in other jails or prisons, or anyone under a no-contact order.

Staff read the mail, so don't write anything about the criminal case. Quick notes can travel by electronic message.

ICSolutions AdvancePay Prepaid Calling Accounts

Provider: ICSolutions (Keefe Group / TKC Holdings)

ICSolutions provides secure inmate telecommunications systems that allow incarcerated individuals to place outbound telephone calls from housing pods to friends and family. Because correctional facilities do not accept incoming calls, establishing an AdvancePay prepaid account links funds directly to your 10-digit phone number so calls connect without carrier restrictions.

Important: Wireless Carriers Restrict Inmate Calls by Default

Major mobile cellular carriers do not permit traditional collect calls originating from correctional facilities. While some landlines might support direct monthly billing, mobile devices and internet-based telephone numbers require an active prepaid balance or funded debit account, which you can verify by checking with your provider. If you do not register online and fund an account right away, incoming calls from your loved one will automatically fail to ring through to your phone.

Step-by-Step Instructions to Register and Fund an Account

  • Visit www.icsolutions.com or call customer support at 1-888-506-8407.
  • Click Create an Account and register using your primary 10-digit telephone number and email address.
  • Select the state and facility where the inmate is currently detained.
  • Link the inmate to your profile using their full legal name and booking ID number.
  • Select Prepaid Collect to link funds to your phone number, or choose Debit Telephone to provide the inmate funds to call any approved number.
  • Select your deposit amount and complete payment using a credit or debit card.
  • Check your mobile phone settings to ensure unknown or automated numbers are not routed directly to spam.

What the Inmate Needs to Do

The inmate dials your 10-digit number from any dayroom phone and enters their assigned PIN. The automated system verifies that your phone number has an active prepaid balance and prompts you to accept the call. All non-privileged conversations are recorded and monitored by the facility.

Official Provider: ICSolutions Official Website

Customer Service Telephone: 1-888-506-8407

Support Hours: 24 hours a day, 7 days a week, 365 days a year

Supported Languages: English and Spanish

Other Services Provided by ICSolutions

In addition to AdvancePay Prepaid Calling Accounts, ICSolutions provides voicemail and video visitation services at participating facilities:

ICSolutions Inmate Voicemail Services

Provider: ICSolutions (Keefe Group / TKC Holdings)

ICSolutions Inmate Voicemail allows family members and approved contacts to leave a private, recorded voice message for an incarcerated individual. Because outside callers cannot phone an inmate directly, this one-way voice messaging feature ensures critical family updates and legal news reach your loved one even when you cannot be near your telephone to answer live calls.

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Important: Voicemail Feature Availability Varies by Facility

Inmate voicemail is not enabled at every correctional facility contracted with ICSolutions. Jails determine whether to offer voicemail services based on local security protocols and monitoring capabilities, which you should confirm with the facility directly. If your loved one's detention center does not support voicemail, you must set up an AdvancePay calling account so they can reach you directly during dayroom phone hours.

Step-by-Step Instructions to Leave an Inmate Voicemail

  • Log into your existing profile at www.icsolutions.com or dial 1-888-506-8407.
  • Confirm that your loved one's detention facility supports the voicemail feature.
  • Dial the facility's dedicated ICSolutions voicemail access telephone number provided on your dashboard.
  • Follow the automated voice prompts and enter the inmate's booking identification number.
  • Record your personal voice message (typically up to 3 minutes in length).
  • Accept the call charges using funds from your prepaid account balance or a credit card.

What the Inmate Needs to Do

When the inmate logs onto any housing unit telephone using their assigned PIN, the automated system notifies them that a new voicemail is waiting in their queue. The inmate follows the audio prompts to play the recording. All messages are subject to monitoring and recording by correctional staff.

Official Provider: ICSolutions Official Website

Customer Service Telephone: 1-888-506-8407

Support Hours: 24 hours a day, 7 days a week, 365 days a year

Supported Languages: English and Spanish

Other Services Provided by ICSolutions

In addition to Inmate Voicemail Services, ICSolutions operates live calling and video visitation options:

JailATM Digital Messaging & Picture Sharing

Provider: JailATM

JailATM Digital Messaging allows friends and family to exchange electronic letters and family photos directly with an incarcerated individual through housing unit kiosks. Messages and approved digital attachments clear facility screening in hours, eliminating the lengthy transit delays associated with traditional postal mail.

Important: Electronic Mail Screening and Rules Vary

Inmates cannot receive incoming phone calls, and traditional postal mail rules differ across correctional agencies. While some facilities still allow regular handwritten letters, many jails have transitioned to digital-only mail scanning or restrict postal delivery, which you can verify by checking facility rules. If you do not register online and purchase messaging credits immediately, your loved one may face lengthy periods without direct written contact from family.

Step-by-Step Instructions to Register and Send Messages

  • Go to deposits.jailatm.com/webdeposits/ and sign in or create a user profile.
  • Select Messaging from the available services dashboard.
  • Select your state and facility, then search for the inmate using their full legal name or booking ID.
  • Purchase messaging credits using a major debit or credit card.
  • Compose your message in the text editor and attach approved JPEG photos if permitted by facility guidelines.
  • Submit your message to the facility's screening queue.

What the Inmate Needs to Do

All electronic correspondence is screened by facility staff before delivery. Once approved, the message arrives in the inmate's inbox on their housing unit JailATM kiosk. The inmate logs in with their PIN, opens the message, views any attached photos, and types an electronic reply using their available credits.

Official Provider: JailATM Official Website

Customer Service Telephone: 1-877-810-0614

Support Hours: Monday – Friday, 8:00 AM – 5:00 PM CST

Supported Languages: English and Spanish

Other Services Provided by JailATM

In addition to Digital Messaging & Picture Sharing, JailATM provides several other communication, financial, and visitation services at participating facilities:

  • Inmate Trust & Commissary Money Deposits: Send money directly into an inmate's jail trust account for independent commissary spending.
    • Learn more on our website: Inmate Trust Deposits Guide  |  • Visit official vendor page: JailATM Trust Deposits
  • Commissary Gift Packs & Store Ordering: Order pre-approved snack boxes, food packages, and clothing directly to the jail.
    • Learn more on our website: Commissary Orders Guide  |  • Visit official vendor page: JailATM Store Orders
  • Remote Video Visitation: Schedule and join live video visits from home using your computer or smartphone.
    • Learn more on our website: Video Visitation Guide  |  • Visit official vendor page: JailATM Video Visits

JailATM Inmate Tablets & Digital Services

Provider: JailATM (Tech Friends, Inc.)

JailATM (operated by Tech Friends, Inc.) provides secure handheld tablets to incarcerated individuals in county detention facilities. Operating on an encrypted facility network, these tablets give inmates access to digital messaging, scanned mail review, video calls, institutional requests, educational materials, and entertainment options directly from their housing pods.

Important: Tablet Hardware Deployment and Rental Rules Vary

Detention centers do not manage tablet distribution identically. While some agencies issue individual personal tablets to every detainee at booking, others utilize shared pod docking stations or restrict tablet use to specific dayroom hours, which you should confirm with the facility directly. Although core educational and legal resources are generally provided free of charge, sending messages, listening to music, or making phone calls from the tablet requires an active balance funded by outside contacts.

Step-by-Step Instructions to Support and Fund JailATM Tablets

  • Confirm that JailATM / Tech Friends tablets are active at your loved one's specific detention facility.
  • Navigate to deposits.jailatm.com/webdeposits/ on your computer or mobile device.
  • Sign into your verified user profile and link the inmate's legal name and booking ID number.
  • Select Tablet Funds or Inmate Trust Deposits from your services dashboard.
  • Specify your deposit amount, review convenience fees, and enter your credit or debit card billing details.
  • Submit payment, save your confirmation receipt, and notify your loved one that funds have posted to their account.

What the Inmate Needs to Do

The inmate unlocks their assigned tablet using their unique inmate PIN or biometric scan. Their available balance appears on the screen, allowing them to download music, read scanned correspondence, write messages, and participate in scheduled video visits. Devices are returned to charging carts during facility quiet hours and shift counts.

Official Provider: JailATM Official Website

Customer Service Telephone: 1-877-810-0614

Support Hours: Monday – Friday, 8:00 AM – 5:00 PM CST

Supported Languages: English and Spanish

Other Services Provided by JailATM

In addition to Tablet Services, JailATM provides several other communication, financial, and store services:

  • Inmate Trust & Commissary Money Deposits: Send money directly into an inmate's jail trust account for independent commissary spending.
    • Learn more on our website: Inmate Trust Deposits Guide  |  • Visit official vendor page: JailATM Trust Deposits
  • Commissary Gift Packs & Store Ordering: Order pre-approved snack boxes, food packages, and clothing directly to the jail.
    • Learn more on our website: Commissary Orders Guide  |  • Visit official vendor page: JailATM Store Orders
  • Digital Messaging & Picture Sharing: Send electronic messages and photos directly to an inmate's kiosk or tablet.
    • Learn more on our website: Digital Messaging Guide  |  • Visit official vendor page: JailATM Messaging
  • Remote Video Visitation: Schedule and join live video visits from home using your computer or smartphone.
    • Learn more on our website: Video Visitation Guide  |  • Visit official vendor page: JailATM Video Visits

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Caldwell County Jails listed No jails listed

The Caldwell County Detention Center serves the following cities and towns of Caldwell County: Cajah's Mountain, Cedar Rock, Connelly Springs, Gamewell, Granite Falls, Hudson, Lenoir, Rhodhiss, Sawmills and Valley Hill.

Search for an Inmate or Active Arrest Warrant in Caldwell County