Cumberland County Detention Center Inmate Commissary

Cumberland County Detention Center Inmate Mail Guidelines

Postcards
The Cumberland County Detention Center allows inmates to receive pre-metered postcards like the type purchased from the post office. They may also allow certain photo postcards as long as they have not been tampered with or contain images that may be considered to be obscene or violent in nature.

Envelopes
The Cumberland County Detention Center also allows envelopes to be mailed to inmates.

Postcards and envelopes MUST be mailed to the following address:
Inmate's Full Name & ID #
Cumberland County Detention Center, NC
P.O. Box 247
Phoenix, MD 21131

Legal Mail

Send all legal Mail to this Address:
Inmate's Full Name & ID #
Cumberland County Detention Center
204 Gillespie Street
Fayetteville, NC 28301

Newspapers
Local or national newspapers may also be mailed to the inmate as long as they are mailed directly from the newspaper publisher.

Magazines
News, special interest or sports magazines may also be mailed to an inmate as long as they are shipped directly from the publisher. Any magazines that contain profanity, weapons, pornography or other content that is adult in nature will be confiscated by the jail staff and will NOT be delivered to the inmate.

Books
The Cumberland County Detention Center allows books to be mailed directly to the jail from a reputable source such as Amazon, Barnes & Noble or Books-A-Million. You can order them directly from your computer and have them shipped to the inmate at the address below.
Books must NOT contain images or content that are considered excessively violent, pornographic or obscene. Any book that does not meet the Cumberland County Detention Center standards will be disposed of. No more than three books may be shipped at any one time.
Hard cover books will not be accepted by the jail due to their potential to be used as a weapon.

All newspapers, magazines and books are to be shipped to:
Inmate's Full Name & ID #
Cumberland County Detention Center
204 Gillespie Street
Fayetteville, NC 28301

Cumberland County Bail Bond Information

Because Cumberland County and North Carolina can change their bail bond procedures, it is always best to call either the Cumberland County Detention Center at 910-672-5630, or the court in the jurisdiction (i.e. Municipal Court, District Court, etc.) where the offender was charged, and do this right after an arrestee has been booked. 

Ask the staff at the Cumberland County Detention Center or the Cumberland County Court Clerk these specific questions:

1. Is the defendant eligible for bail or a bond?
2. How much will the bail or bond be, and what are the additional fees?
3. Where do I go to pay it?
4. Are there any days or times of the day or night when I cannot post bail?
5. What types of payment are allowed? Cash? Money order? Credit card? What types of credit cards? Property or other collateral? Surety bonds?
6. Do I have to use a bail or bond agent?

If you feel the bail is too high and you wish to get it reduced, contact a lawyer or the defendant's public defender and get them to look into what they can do to get a bail reduction. The sooner you get working on this the quicker you will get your loved one released. 

This entire process will go smoother and faster with a criminal attorney or bail agent handling it for you.

TextBehind enables you to communicate with your incarcerated loved ones located inside the United States from anywhere in the world using text letters, kids' drawings, and custom greeting cards. Unlimited inmate reply letters are processed for electronic delivery to your smartphone and email at no extra charge.
The cost to send an electronic letter is approximately $1.00.

Here’s how it works for Cumberland County Detention Center:
1.    All offender mail (paper and electronic) is addressed and delivered to TextBehind. Electronic mail is sent through the apps (iphone, Google Play). Paper mail is sent to the address below:
Inmate Name and Inmate Number
Cumberland County Detention Center North Carolina (note: please do not abbreviate the name)
P.O. Box 247
Phoenix, MD 21131
2.    If it was sent via TextBehind's app (iphone, Google Play), TextBehind can process it within one business day.
3.    An additional step is involved in processing mail that is sent using the U.S. Postal Service. TextBehind will  use a scanner to make digital files of the contents of the mailing—including cards, photos or artwork.
4.    All digital files are then forwarded to the offender’s assigned prison.
5.    Cumberland County Detention Center mailroom prints approved pages and delivers them to the inmate.

IMPORTANT NOTES:

• TextBehind does not deliver any mail to the inmate directly, nor do they guarantee delivery of your letters to the inmates by the courier, jail or prison staff. Once they process your mail and ship them out on your behalf, they are out of the loop entirely. However, at times they may offer to resend your letters under certain strict conditions as a courtesy. 
• Inmates do not receive any invites when you add them, and neither do they need to accept the use of TextBehind service. Once you add the inmate, you can create letters for them. 

Here’s what happens when TextBehind receives a letter from an inmate:

• Upon receiving, TextBehind staff open their letters, scan, and upload high-quality images to your TextBehind account as a complimentary service. You are not required to have any money or credits balance in your TextBehind account to receive inmate letters.
• Next, you will receive a text and email alert to notify you of any new incoming reply letters. At that time, you can log into the TextBehind website or mobile app and view letters in your CONTACTS >> Click on Conversation Icon. 

YOU NEED TO KNOW THIS...

• Inmates do require a stamp to send out their letters to TextBehind using Postal Service.
• The cash or credit balance from your TextBehind account will not be shared with inmates as a substitute for the stamps. 
• All letters printed and shipped by TextBehind nationwide to virtually any jail or prison facility are delivered to the jails/prisons by couriers such as the USPS or FedEx as their standard process.
• After the shipments, TextBehind has no control over the process.
• The delivery of your letters depends on couriers and prison staff taking necessary action on time.

IMPORTANT TextBehind LINKS:
Register / Log in with TextBehind
Contact TextBehind with Questions
Add an Inmate to your list of Contacts

** Address to Mail letters using TextBehind **
Inmate Name and Inmate Number
Cumberland County Detention Center North Carolina (note: please do not abbreviate the name)
P.O. Box 247
Phoenix, MD 21131

Why is TextBehind used by Lockups?
Due to the problem of letters and postcards containing, or soaked in contraband (drugs), TextBehind electronic and physical letters is replacing the former policy of allowing mail to be sent directly from inmate’s friends and family members, and vice versa.

How to Deposit Money Online for an inmate in Cumberland County Detention Center

Cumberland County Detention Center uses McDaniel Supply Company for their inmate commissary. 

McDaniel Supply operates the JailPackStore website so you can order online using a credit or debit card. They will send the money to your inmate at Cumberland County Detention Center.

JailPackStore has a very cumbersome website that requires you to: 

1. register,
2. add a credit or debit card, and then
3. locate your inmate, before you can even deposit funds.

Maximum Deposit -  $300

Fee to Deposit Money using a credit or debit card - 

• $3.95 to deposit $10.00 - 25.00
• $6.95 to deposit $25.01 - 100.00
• $8.95 to deposit $100.01 - 200.00
• $10.95 to deposit $200.01 to 300.00

Any money that you deposit and don't immediately send will be held as a credit on your account for future disbursement or spend.

For full instructions on how to deposit money to your inmate online, what the fees are, and how to save money doing it this way, check out our inmate money page.

How to Arrange Video Visitation with Cumberland County Detention Center Inmates

Follow these instructions to schedule and then visit an inmate using GTL.

• Register yourself and all visitors.
• Select Cumberland County Detention Center
• Select your inmate.
• Schedule your preferred time for the visit.

For all the information you need to know regarding scheduling, cost, rules, tips and guidelines of inmate visits at the Cumberland County Detention Center, check out our Visit Inmate Page.

How Do You Communicate with an Inmate in the Cumberland County Detention Center by Phone

Follow these instructions on how to open an account with GTL Connect Network (aka Viapath Technologies)

• Advance Pay - This phone account allows you to prepay so that your inmate can call you (and only you) whenever he/she wants and the cost of each call is deducted from your balance. You can even be notified by text when your balance gets low. You still have the option of accepting or rejecting each call.
• Pin Debit  -  This option allows you to fund an inmate's commissary account and lets him pay for phone calls to you and others with the money. You will have no control over who your inmate calls.
• Voicemail  -  You can leave a secure voicemail without having to contact the facility. When you call the local phone number for a facility offering Inmate Voicemail (call Customer Service at 877-650-4249 to get the local voicemail number for Cumberland County Detention Center, you will be informed of the cost for leaving a message. To leave your message, simply select the inmate by ID number. Then, record your voicemail.

For full instructions on the Cumberland County Detention Center Inmate Phone System, what the costs are, how it works, and tips and guidelines on rules, regulations and saving money on calls, check out our Inmate Phones Page.

Depositing Money for Communicating with an Inmate

How to Make a Deposit for Phone, Email or Visitation using GettingOut.com

Cumberland County Detention Center uses GettingOut for some or all of its communication services with an inmate.

If you want to deposit money using this company for your use or your inmate's account, there are four ways to do it:

• Online - They accept all major credit cards including Visa, MasterCard, Discover and American Express.
• At the Cumberland County Detention Center using the kiosk in the jail lobby - (cash, debit or credit card) NOTE - Cumberland County Detention Center may require identity verification so bring your driver’s license or some other form of ID.
• By phone by calling 866-516-0115 - They have bi-lingual operators are standing by 24 hours 7 days a week to assist you with your deposit. Major credit cards accepted are Visa, MasterCard, Discover and American Express.
• By using their app, either Android or iphone. - All credit cards mentioned above are accepted.

For all the information you need to know, including tips, guidelines and warnings about depositing money in a Cumberland County Detention Center inmate's account for communication services, check out our Send Money page.

How Inmates Can Use a Tablet to Access Services at Cumberland County Detention Center

To find out how to get access to a tablet for inmate read the following:

1.  First, Register or Sign In to GettingOut/GTL

2.  Purchase the services you want for your Cumberland County Detention Center inmate.
3. All inmates have free access to the tablets to read their letters from family & friends, but there are many other services available to keep your inmate busy while incarcerated... such as Games, Books, Music and Movies. These other services come with fees that you can pay for when you pay for phone service.

To learn more about Tablet Rentals for inmates, including the cost, all the services available and everything else you need to know, check out our Tablet Rental Page.

How to Communicate with an Cumberland County Detention Center Inmate by Mail and by Email

To mail or email an inmate in Cumberland County follow these steps:

When mailing a letter or postcard to an inmate, please follow these instructions:

• All mail sent to an inmate at the Cumberland County Detention Center must include the sender's name and mailing address in the top left corner of the envelope or postcard.
• All mail must include the facility's address, as well as the inmate's name and assigned number.
• Failure to include your return address will most likely result in your mail NOT being delivered and your letter destroyed.
• The Cumberland County Detention Center has a zero-tolerance policy regarding mail violations. 
• All the information you need to understand mail and email policies can be found on our Inmate Mail Page and our Text/Email an Inmate Page.

Emailing Messages & Photos

Facility_name_1} contracts with GTL GettingOut, the same service that handles iInmate Phone Systems and Video Visitation, for sending secure messages and photos between you and your inmate.
 
If you are not already registered, do so here, or Log in.

Then use the Facility Finder to:
1.  Select Cumberland County Detention Center,
2. Add your inmate to your list of contacts,
3. Add a credit or debit card to cover your costs.

• Messages can be up to 500 characters long, including punctuation. At the bottom of your message there is a 'character countdown' feature.  
• After you click the “CONTINUE” button, you can review the cost to send your message to your inmate. You can also attach credits for your inmate to reply to your message.  Be sure to accept the Terms and Conditions and click the “SEND” button for your message to be successfully delivered to your inmate.
• You can also send your Cumberland County inmate photos and videos.

Customer Service Questions
'Online' Contact Form, or
Call   866-516-0115

Go here to this FAQ to get answers to how the transition to ViaPath from GTL and gettingout will affect your account.

All the information you need to understand mail and email policies for Cumberland County can be found on our Inmate Mail Page and our Text/Email an Inmate Page.

How to Send a Carepack Commissary Package Directly to an Inmate in Cumberland County

To send a commissary carepack (food, snacks and goods) directly to an inmate in Cumberland County Detention Center follow these steps:

• Cumberland County Detention Center uses McDaniel Supply Company for their inmate commissary.
  
• McDaniel Supply operates the JailPackStore website so you can order online using a credit or debit card. They will ship your order directly to your inmate at Cumberland County Detention Center.
• JailPackStore has a very cumbersome website that requires you to:  1. register, 2. add a credit or debit card, and then 3. locate your inmate in Cumberland County before you can even see their commissary products, prices, additional fees, etc. 

NOTE: There will also be a limit on how much product you can send your inmate in Cumberland County at any one time.

For all information, tips and a list and photos of available items for shipping Commissary packages to an inmate in Cumberland County Detention Center check out our Commissary Instructions Page for Cumberland County.