Address:
117 West Smith Street
Gallatin, TN 37066
Phone:
615-442-1813
IMPORTANT - All remote visitation at the Sumner County Jail is conducted by City Tele Coin video.
You can visit your inmate at the jail, or from your own device or computer at home.
The Sumner County Sheriff's Office provides a video kiosk in the lobby of the Sheriff's Office free of charge.
Visitation is limited to 10 minutes per visitor per day. Visitors must call ahead and follow ALL visitation guidelines.
If not coming to the Sheriff's Office, you may visit with an inmate using City Tele Coin fom home.
Video visitations are monitored and visitors MUST follow visitor guidelines. Visitors that are found to violate these guidelines, will have their visitation privileges suspended.
All Video Visitation services are provided by City Tele Coin.
To register for a direct pay account visit www.CityTeleCoin.com.
After your account has been created you can download the City Tele Coin app from iTunes or Google Play.
To video chat and send emails using the app or the City Tele Coin website, select Sumner County Jail to set up a remote account for the inmate.
117 West Smith Street
Gallatin, TN 37066
615-442-1813
REMOTE VISITATION SCHEDULE
| DAY | TIMES |
| SUNDAY | 8:00AM - 10:00AM 12:30PM - 6:30PM 7:30PM - 9:30PM |
| MONDAY | 8:00AM - 10:00AM 12:30PM - 6:30PM 7:30PM - 9:30PM |
| TUESDAY | 8:00AM - 10:00AM 12:30PM - 6:30PM 7:30PM - 9:30PM |
| WEDNESDAY | 8:00AM - 10:00AM 12:30PM - 6:30PM 7:30PM - 9:30PM |
| THURSDAY | 8:00AM - 10:00AM 12:30PM - 6:30PM 7:30PM - 9:30PM |
| FRIDAY | 8:00AM - 10:00AM 12:30PM - 6:30PM 7:30PM - 9:30PM |
| SATURDAY | 8:00AM - 10:00AM 12:30PM - 6:30PM 7:30PM - 9:30PM |
Video visitation, also known as remote visitation, is quickly becoming the preferred method for visiting an inmate in jail or prison for the following reasons:
• It requires little to no staff, versus the staff required to move inmates to and from the visit and watch over the visit. It saves the Sumner County Jail money.
• It removes any opportunity for contraband (drugs) to enter the facility.
• It can become a profit center for the facility, given that the revenue generated by visits is shared with the jail.
• While inmates prefer to see family and friends in person, video visitation allows them to visit with them more often, and on a whim.
• Video visitation gives the inmates and their visitors the feeling of more privacy.
Video visitation from the perspective of the visitor allows them to visit from their home, their car, at work, and even allows them to take their device to a family or religious gathering. It allows them to give their inmate the feeling of belonging and not being forgotten.
Video visitation can take place on a computer, a tablet or a phone.
Video visitation saves time. Instead of spending hours driving to the jail, checking in, filling out paperwork, potentially being searched, waiting, and then having a 15–30-minute visit, if it isn’t cancelled at the last minute, the visit can be done from anywhere during a short break in the visitor’s day.
If the visitor does not have access to a phone or computer, they can make an appointment ahead of time and use terminals in the lobby of the jail.
You must also be on the inmate's approved list, even for a video visit.
There are several different companies that contract with all the jails and prisons that allow video visitation:
These are the companies in alphabetical order:
CIDNET
City Tele Coin
Correct Solutions Group
Correct Pay
Ctel
Gettingout
GTL
Homewav
IC Solutions
Inmate Canteen
Inmate Sales
iwebvisits
JailATM
Jpay
Gettingintouch (netvisit)
NCIC
Prodigy Sales
Reliance
Securus
Smart Communications
Tiger Services
Visitel
In addition, some jails use Microsoft Meeting and Zoom.
To register and sign up for a remote visitation account with City Tele Coin to communicate with your Sumner County Jail inmate, follow the instructions below:
For all the information you need to know, including instructions, policies, tips and solutions to possible issues regarding visiting with an inmate (both at the jail and remotely) in Sumner County, visit our full page guide.
NOTE: All video visits are recorded and stored. Whatever you talk about, can and will be used against your inmate in court. Never discuss their pending criminal case!
Also, be warned that some video visits providers are collecting voice prints for a database which law enforcement agencies are building.
To send commissary money to an inmate in Sumner County Jail follow these steps:
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For all information on how to Send Money to an inmate's account, what the fees are, how long it takes to hit their account and more, check out our full money and commissary guide for Sumner County Jail.
1. Register with correctpay online, the money depositing service used by Sumner County Jail, or call Customer Service at 855-836-3364. They are open 24/7.
2. Once registered, select Tennessee, then Sumner County Jail, then the inmate you want to send money to.
3. Choose an amount, then a payment method (any major credit or debit card in your name), and then send.
NOTE: There is a cost to use this service... usually no more than 5%. The link below has all the information you need to know.
For all the information regarding phone calls with Sumner County inmates; what phone service they use, calling cards information, the rules, policies, fees, phone calling times, limits and more visit our Inmate Phone Page.
To send commissary money to an inmate's account in Sumner County Jail follow these steps:
You can deposit money four different ways:
24/7 Customer Service - 855-836-3364
Frequently Asked Questions
For all information, tips and available items for send money and for shipping Commissary packages to an inmate in Sumner County Jail check out our Commissary Instructions Page for Sumner County.
To send a secure email message and digital photos to an inmate in Sumner County Jail follow these steps:
For all information on how to Text/Email an Inmate in Sumner County Jail and send them photos, check out our Secure Messaging Guide for Sumner County.
24/7 Customer Service - 855-836-3364
