Collin County Detention Facility Remote Inmate Video Visits

TextBehind enables you to communicate with your incarcerated loved ones located inside the United States from anywhere in the world using text letters, kids' drawings, and custom greeting cards. Unlimited inmate reply letters are processed for electronic delivery to your smartphone and email at no extra charge.
The cost to send an electronic letter is approximately $1.00.

Here’s how it works for Collin County Detention Facility:
1.    All offender mail (paper and electronic) is addressed and delivered to TextBehind. Electronic mail is sent through the apps (iphone, Google Play). Paper mail is sent to the address below:
Inmate Name and Inmate Number
Collin County Detention Facility Texas (note: please do not abbreviate the name)
P.O. Box 247
Phoenix, MD 21131
2.    If it was sent via TextBehind's app (iphone, Google Play), TextBehind can process it within one business day.
3.    An additional step is involved in processing mail that is sent using the U.S. Postal Service. TextBehind will  use a scanner to make digital files of the contents of the mailing—including cards, photos or artwork.
4.    All digital files are then forwarded to the offender’s assigned prison.
5.    Collin County Detention Facility mailroom prints approved pages and delivers them to the inmate.

IMPORTANT NOTES:

• TextBehind does not deliver any mail to the inmate directly, nor do they guarantee delivery of your letters to the inmates by the courier, jail or prison staff. Once they process your mail and ship them out on your behalf, they are out of the loop entirely. However, at times they may offer to resend your letters under certain strict conditions as a courtesy. 
• Inmates do not receive any invites when you add them, and neither do they need to accept the use of TextBehind service. Once you add the inmate, you can create letters for them. 

Here’s what happens when TextBehind receives a letter from an inmate:

• Upon receiving, TextBehind staff open their letters, scan, and upload high-quality images to your TextBehind account as a complimentary service. You are not required to have any money or credits balance in your TextBehind account to receive inmate letters.
• Next, you will receive a text and email alert to notify you of any new incoming reply letters. At that time, you can log into the TextBehind website or mobile app and view letters in your CONTACTS >> Click on Conversation Icon. 

YOU NEED TO KNOW THIS...

• Inmates do require a stamp to send out their letters to TextBehind using Postal Service.
• The cash or credit balance from your TextBehind account will not be shared with inmates as a substitute for the stamps. 
• All letters printed and shipped by TextBehind nationwide to virtually any jail or prison facility are delivered to the jails/prisons by couriers such as the USPS or FedEx as their standard process.
• After the shipments, TextBehind has no control over the process.
• The delivery of your letters depends on couriers and prison staff taking necessary action on time.

IMPORTANT TextBehind LINKS:
Register / Log in with TextBehind
Contact TextBehind with Questions
Add an Inmate to your list of Contacts

** Address to Mail letters using TextBehind **
Inmate Name and Inmate Number
Collin County Detention Facility Texas (note: please do not abbreviate the name)
P.O. Box 247
Phoenix, MD 21131

Why is TextBehind used by Lockups?
Due to the problem of letters and postcards containing, or soaked in contraband (drugs), TextBehind electronic and physical letters is replacing the former policy of allowing mail to be sent directly from inmate’s friends and family members, and vice versa.

How Do Inmates in Collin County Detention Facility Make Phone Calls?

To receive phone calls from inmates in Collin County, or to assist them in making phone calls to other people, follow these steps:

• Collin County Detention Facility uses the services of IC Solutions.
• 
• Register with them online or call them at 888-506-8407. 
• Agents are available 24 hours a day, and speak both English & Spanish.
• Services for Collin County inmates and their families and friends include Collect Calling, PIN Debits, Purchasing Calling Cards, Voicemail & Prepaid calls.  In addition, IC Solutions provides secure messaging, sending photos, video phone calls and online deposits for inmates and their families in Collin County.
• Although rates are subject to change, they generally run about $0.21 per minute for phone calls.

Note: All your calls with an inmate are recorded, stored and shared with law enforcement if the conversation deals with your case or any criminal activity. Anything communicated can be used against you or your inmate in court.

For all the information regarding phone calls with Collin County inmates; rules, policies, phone calling times, limits and more visit our Inmate Phone Page.

How to Deposit Money into an Inmate's Account in Collin County Detention Facility

To deposit money into the account of an inmate in Collin County, follow these instructions:

• Create an account with Touchpay Services, a GTL company.
• 
• Select Texas.
• Select Collin County Detention Facility
• Enter the Inmate ID of your inmate.  This can be found by calling 972-547-5200 or by looking up the inmate's name in the Inmate Search link.
• Enter your billing information and send money.
• You can also deposit cash using the kiosk at the Collin County Detention Facility.  To do this you need the Inmate's ID Number and the Facility Locator Number for Collin County.

For all the information you need regarding making an inmate deposit, what it costs, how much you can send, how long it takes for your inmate to receive funds and more, and to get the Facility Locator Number, check out our Send Money Page.

How to visit an inmate in Collin County Texas using Video Visitation or visiting an inmate at the jail

To visit an inmate in Collin County follow these steps:

• In addition to visiting inmates at the jail, Collin County Detention Facility uses a video visitation service called IC Solutions.
  
• In order to visit with your inmate online or at the Collin County Jail Video Kiosk, you must first register with IC Solutions.
• Once you are logged into your existing IC Solutions account or have created a new account and are logged in, you must select Register for Video and enter Collin County Detention Facility.
• Then select your Collin County Inmate.
• Then fund your account using either a Visa, Mastercard credit or debit card.
• Lastly, schedule a visit.
• The cost for a remote video visit ranges from $7-10 for 20-25 minute visit. Rates are subject to change.

For full instructions on all the benefits of using IC Solutions to visit a Collin County inmate, visiting an inmate at the jail itself, rates, policies, rules, dress codes, bringing children, attorney and clergy visits and more, go to our official Visit Inmate Page. 

How to Send a Carepack Commissary Package Directly to an Inmate in Collin County

To send a commissary carepack (food, snacks and goods) directly to an inmate in Collin County Detention Facility follow these steps:

• Register here to create an account with icaregifts for Collin County.
• 
• Choose Texas, then Collin County Detention Facility, and then the products you want shipped to them, and input your payment method. 
• NOTE: There may be a limit on how much product you can send your inmate in Collin County at any one time.
• There are a total of fourteen (14) pre-determined icaregift packs available to choose from. 
• The gift packs for inmates in Collin County range in price from $10.49 for ten pre-stamped envelopes, 2 pens and a pad of writing paper, to $104.99 for a box of 85 snack and food items.

For all information, tips and available items for shipping Commissary packages to an inmate in Collin County Detention Facility, as well as sending money to the inmate so that they can purchase their own items, check out our Commissary Instructions Page for Collin County.