TextBehind enables you to communicate with your incarcerated loved ones located inside the United States from anywhere in the world using text letters, kids' drawings, and custom greeting cards. Unlimited inmate reply letters are processed for electronic delivery to your smartphone and email at no extra charge.
The cost to send an electronic letter is approximately $1.00.
1. All offender mail (paper and electronic) is addressed and delivered to TextBehind. Electronic mail is sent through the apps (iphone, Google Play). Paper mail is sent to the address below:
Inmate Name and Inmate Number
Collin County Detention Facility Texas (note: please do not abbreviate the name)
P.O. Box 247
Phoenix, MD 21131
2. If it was sent via TextBehind's app (iphone, Google Play), TextBehind can process it within one business day.
3. An additional step is involved in processing mail that is sent using the U.S. Postal Service. TextBehind will use a scanner to make digital files of the contents of the mailing—including cards, photos or artwork.
4. All digital files are then forwarded to the offender’s assigned prison.
5. Collin County Detention Facility mailroom prints approved pages and delivers them to the inmate.
IMPORTANT NOTES:
Here’s what happens when TextBehind receives a letter from an inmate:
YOU NEED TO KNOW THIS...
IMPORTANT TextBehind LINKS:
Register / Log in with TextBehind
Contact TextBehind with Questions
Add an Inmate to your list of Contacts
** Address to Mail letters using TextBehind **
Inmate Name and Inmate Number
Collin County Detention Facility Texas (note: please do not abbreviate the name)
P.O. Box 247
Phoenix, MD 21131
Why is TextBehind used by Lockups?
Due to the problem of letters and postcards containing, or soaked in contraband (drugs), TextBehind electronic and physical letters is replacing the former policy of allowing mail to be sent directly from inmate’s friends and family members, and vice versa.
Type of Mail Allowed for Collin County Detention Facility
Newspapers
Local or national newspapers may also be mailed to the inmate as long as they are mailed directly from the newspaper publisher.
Magazines
News, special interest or sports magazines may also be mailed to an inmate as long as they are shipped directly from the publisher. Any magazines that contain profanity, weapons, pornography or other content that is adult in nature will be confiscated by the jail staff and will NOT be delivered to the inmate.
Books
Most jails allow books to be mailed directly to the jail from a reputable source such as Amazon, Barnes & Noble or Books-A-Million. You can order them directly from your computer and have them shipped to the inmate at the address above.
Books must NOT contain images or content that are considered excessively violent, pornographic or obscene. Any book that does not meet the Collin County Detention Facility standards will be disposed of.
Hard cover books will not be accepted by the jail due to their potential to be used as a weapon.
Newspapers, Magazines & Books Shipping Address:
Inmate's Full Name & SO#
Collin County Detention Facility
4300 Community Ave
McKinney, TX 75071
Care packages
Care packages are pre-chosen items packaged together and sent to the inmate from a third-party vendor. They can include clothing, snacks and seasonal items.
Collin County Detention Facility contracts with icare.
By law, every inmate is entitled to receive mail delivered through the United State Postal Service. While for years, this mail was always delivered in the form of a letter or a postcard from friends and loved ones directly to the inmate, the definition of inmate mail has changed a bit.
Inmate mail can be:
• A letter in an envelope,
• A postcard,
• A greeting card, or
• A digital letter
Because of security and contraband concerns, mainly the paper and envelope that a letter is written on or enclosed in, being soaked in a liquid form of drugs, many jails are increasingly limiting the type of mail inmates can get.
Some still allow regular mail in an envelope with a stamp, but many now have the letter sent to a third-party that opens the letter, scans it and the envelope into a computer, emails the letter to the jail where they print it out, giving the photocopies to the inmate, or they send it to a computer kiosk or tablet digitally that the inmate can access.
Others only allow postcards, specifically the white, pre-stamped postcards that you can purchase from the post office.
When greeting cards are allowed, they can’t be cards with glitter, music or other do-dads. They can only be plain paper cards.
Some jails, in fact most, require that mail be written or typed with only black or blue ink. Some allow black pencils to be used.
None allow crayons, markers, lipstick prints, etc.
All require white envelopes, white paper or lined paper such as from a pad. Very few allow paper that is card stock. It must be plain white, 20-lb. printer paper.
To see the inmate mail policies for Collin County Detention Facility check out the inmate mail details above or call the jail at 972-547-5200 for specific information.
There are five different types of addresses for every jail:
1. The physical address of the jail
2. The mailing address for an inmate’s personal mail
3. The mailing address for the inmate’s legal mail
4. The mailing address for the jail’s administrative staff
5. The mailing address for sending money to the inmate’s trust or commissary fund
Visit the Inmate Money page for this information
In general, the only three addresses that friends and family of inmates need to be concerned about are:
• The inmate address for personal mail.
• The address for sending money orders to the inmate’s commissary account.
Visit the Inmate Money page for this information.
• The physical address of the jail.
Because this section is about mailing an inmate, the address for mailing an inmate is:
Inmate's Full Name & SO#
Collin County Detention Facility
P.O. BOX 247
Phoenix, MD 21131
or
Inmate's Full Name
Inmate ID#
Collin County Detention Facility
4300 Community Ave
McKinney, TX 75071
If the red address is visible, then use that address, as that is the new address the jail is using for an inmate's personal mail to combat contraband entering the facility.
To mail a letter to an inmate in the Collin County Detention Facility, first completely read all the mail policies and guidelines that are on this page. Also read any updated mail guidelines that are on the official page for facility. If you still have questions, then call the jail at 972-547-5200 and ask specifics.
It is important to understand that if even one thing is done incorrectly when sending a letter to the jail, even if everything else is done correctly, then your letter will not be delivered to the inmate. In fact, even though the jail claims they will mail your letter back to you so that you will know it was not delivered, there is always the chance it will be disposed of.
So here you are at home, wondering why your inmate is not responding to your letter, when in fact, they may not have even received it.
All mail to the inmate must be addressed as follows:
A full return address, which includes your full name and full address. Without this the mail will not be delivered to the inmate.
A complete address to the inmate, including:
Full Name (name that they were booked under)
Inmate ID# (booking #, SO #, etc.)
Inmate’s Housing location (if you know it)
Collin County Detention Facility
Mailing Address
City, State, Zip code
Inmate's Full Name & SO#
Collin County Detention Facility
P.O. BOX 247
Phoenix, MD 21131
A letter that is not addressed completely may not get delivered. Keep in mind that often there is more than one inmate in a jail with the same name. You certainly don’t want the wrong inmate getting your private mail, do you?
Sometimes. There are some jails that will deliver you a notification that a letter which was intended for you was returned because it was either improperly addressed, did not have return address, contained contraband of some sort, had things written in it that were against mail and jail policies, or were sent by someone you were not allowed contact with such as co-defendant or someone the court had forbidden contact with such as a spouse in a domestic violence case.
Most of the time though, the letter is either returned or destroyed, and if there are illegal substances in the letter, it will be turned over to the Collin County Sheriff or District Attorney for possible criminal investigation and/or indictment.
Generally nothing but a letter, printouts from a computer printer or photographs can be sent to an inmate in the mail. If there is anything else enclosed, the entire letter and the contents will be returned to you or destroyed.
There are a few exceptions to this, such as several county jails in New York, including the infamous Riker’s Island. Riker’s allows all kinds of things to be mailed to an inmate, including a box of items every month.
Every jail has their own policy regarding allowing inmates to receive photographs in the mail, if at all. For Collin County Detention Facility’s policy, review the information on this page.
In general, most jails allow an inmate to have anywhere from four to six photographs in their possession at any one time. These cannot be polaroids, and the photos cannot be construed as even mildly sexual (such as a woman or child in a bathing suit), gang related, drug related or violent.
Some jails allow only photocopied photos.
Some jails only allow photos that are sent digitally and must remain digital.
There are only a few jails that do not allow any photos of any kind.
If you are still uncertain as the policy regarding photographs at this facility, call them at 972-547-5200.
Most jails allow newspapers, magazines and books to be sent to an inmate, if they come directly from the publisher, such as directly from the newspaper or magazine themselves, or from the specific book publisher or trusted mail order source such as Amazon or Barnes and Noble.
There is often a limit of the quantity of books and magazines an inmate can either receive at one time, receive each month, or have in their possession at any one time.
Hardcover books, or books with wire spiral binders are never allowed.
Any publications that portray or discuss violence, sex, gang activity, drugs, jail escapes or anything else against jail policies are not allowed and will be returned.
The policy of the Collin County Detention Facility should be detailed on this page. However, if it is not, then call the jail at 972-547-5200 and ask.
Keep in mind that the address the publications should be mailed to is not always the mailing address of where the inmate gets their regular mail, the mail that is scanned and forwarded digitally to them.
The mailing address for publications is:
Inmate's Full Name & SO#
Collin County Detention Facility
4300 Community Ave
McKinney, TX 75071
or
Inmate's Full Name
Inmate ID#
Collin County Detention Facility
4300 Community Ave
McKinney, TX 75071
Use the address in red if it is visible to you.
NOTE: There are a few New York jails that allow publications to be sent directly to them as opposed to having it sent through the publisher. One of the most notable exceptions is Riker’s Island in New York City.
There is no limit to how often you can send letters or cards to an inmate. You are only limited to the types of letters and cards that you can send, considering Collin County Detention Facility’s policies, which are outlined on this page.
An inmate can mail letters as often as they like. There is no limit to the number of letters that an inmate can write and send. They are only limited by the number of stamps they can afford to purchase through commissary, and the amount of commissary spend that the Collin County Detention Facility allows.
Contraband is defined as anything that the jail does not allow to be mailed to an inmate, which is just about everything. The list would fill ten sets of encyclopedias.
It easier to say what is allowed to be sent through the mail:
• When allowed, a certain number of photographs.
• When allowed, newspapers, magazines and books, if they are sent from a publisher.
• When allowed, a care package of snacks, hygiene products or clothing from a commissary company that has contracted with the jail.
Some jails allow printouts of photographs and information to be sent to an inmate through the mail. Refer to the mail policy on this page or by calling the jail directly at 972-547-5200.
Many jails contract with companies that send food, hygiene products and/or clothing to inmates. These can be purchased and sent by friends and family on a weekly or monthly basis.
You can only send items from the one that your jail has a contract with.
Check this page, the Money Page or the Commissary Page for further information, or call the jail at 972-547-5200 to see which one that the Collin County Detention Facility works with.
Here are the commissary package companies, in alphabetical order, that provide this service to jails in the United States:
Access Securepak
Care A Cell
Commissary order
Correct Pay
Express Account
icare
Inmate Canteen
Jail ATM
Jail Pack Store (McDaniel Supply)
My Care Pack
Oasis (jailcanteen)
Prodigy Solutions
Tiger
Union Supply Direct
The only gifts you can send an inmate must come from one of the stores above, and Collin County Detention Facility must contract with them.
If the item that you send an inmate is illegal, then you and/or your inmate can get in trouble, otherwise if it is not illegal, it will just be destroyed or in some cases, returned to you.
Note that if you continue to send items that are considered contraband, some of your communication privileges with your inmate, such as visitation or phone calls, may be suspended.
No, you cannot send postage stamps. Stamps must be purchased by the inmate through commissary. You can send them the money for stamps, but not the stamps.
Stamps can be purchased in the jail commissary be the inmate.
Yes. If an inmate is indigent, the jail will provide them 2-3 stamps, and an equal amount of envelopes and stationery each week.
Yes. If you send the inmate drugs, a weapon or anything illegal, it will be turned over to the Collin County Sheriff or District Attorney and it is most likely that you will be prosecuted.
Important Mail Tips
TextBehind enables you to communicate with your incarcerated loved ones located inside the United States from anywhere in the world using text letters, kids' drawings, and custom greeting cards. Unlimited inmate reply letters are processed for electronic delivery to your smartphone and email at no extra charge.
The cost to send an electronic letter is approximately $1.00.
Here’s how it works for Collin County Detention Facility:
1. All offender mail (paper and electronic) is addressed and delivered to TextBehind. Electronic mail is sent through the apps (iphone, Google Play). Paper mail is sent to the address below:
Inmate Name and Inmate Number
Collin County Detention Facility Texas (note: please do not abbreviate the name)
P.O. Box 247
Phoenix, MD 21131
2. If it was sent via TextBehind's app (iphone, Google Play), TextBehind can process it within one business day.
3. An additional step is involved in processing mail that is sent using the U.S. Postal Service. TextBehind will use a scanner to make digital files of the contents of the mailing—including cards, photos or artwork.
4. All digital files are then forwarded to the offender’s assigned prison.
5. Collin County Detention Facility mailroom prints approved pages and delivers them to the inmate.
IMPORTANT NOTES:
Here’s what happens when TextBehind receives a letter from an inmate:
YOU NEED TO KNOW THIS...
IMPORTANT TextBehind LINKS:
Register / Log in with TextBehind
Contact TextBehind with Questions
Add an Inmate to your list of Contacts
** Address to Mail letters using TextBehind **
Inmate Name and Inmate Number
Collin County Detention Facility Texas (note: please do not abbreviate the name)
P.O. Box 247
Phoenix, MD 21131
Why is TextBehind used by Lockups?
Due to the problem of letters and postcards containing, or soaked in contraband (drugs), TextBehind electronic and physical letters is replacing the former policy of allowing mail to be sent directly from inmate’s friends and family members, and vice versa.
To receive phone calls from inmates in Collin County, or to assist them in making phone calls to other people, follow these steps:
Note: All your calls with an inmate are recorded, stored and shared with law enforcement if the conversation deals with your case or any criminal activity. Anything communicated can be used against you or your inmate in court.
For all the information regarding phone calls with Collin County inmates; rules, policies, phone calling times, limits and more visit our Inmate Phone Page.
To deposit money into the account of an inmate in Collin County, follow these instructions:
For all the information you need regarding making an inmate deposit, what it costs, how much you can send, how long it takes for your inmate to receive funds and more, and to get the Facility Locator Number, check out our Send Money Page.
To visit an inmate in Collin County follow these steps:
For full instructions on all the benefits of using IC Solutions to visit a Collin County inmate, visiting an inmate at the jail itself, rates, policies, rules, dress codes, bringing children, attorney and clergy visits and more, go to our official Visit Inmate Page.
To send a commissary carepack (food, snacks and goods) directly to an inmate in Collin County Detention Facility follow these steps:
For all information, tips and available items for shipping Commissary packages to an inmate in Collin County Detention Facility, as well as sending money to the inmate so that they can purchase their own items, check out our Commissary Instructions Page for Collin County.
