Lewisville City Jail Inmate Phone & Email
Lewisville City Jail Inmate Phone Service - Registering and Cost
Ask Lewisville City Jail whether a newly booked inmate gets a free phone call. After that, an inmate can call you through an NCIC account that you set up and fund.
The inmate can call you using credits or money that you or someone else purchases from NCIC. Call 800-943-2189 for help setting up your account OR email them at info@ncic.com
When your inmate is booked into Lewisville City Jail, they provide a list of a limited number of people that they will allow to visit them and make phone calls to. These must be approved by the facility first.
Further information, including cost, daily phone call limits and times of the day and evening when calls can be made, including a complete list of Frequently Asked Questions and Answers, is below.
Lewisville City Jail
Address:
1187 West Main Street
Lewisville, TX 75067
Phone:
972-219-3665
Lewisville City Jail - Inmate Phone Services
Lewisville City Jail uses the services of NCIC for inmate phone calling. It is called a ‘friends & family account”.
In order to receive phone calls from your inmate, you need to do the following:
- Register here, or by phone 800-943-2189
- Choose Texas.
- Choose Lewisville City Jail
- Select your Inmate.
- Enter the phone number your Inmate will be calling.
- Fund your account.
NOTE:
1. You cannot receive any calls to your phone number from your inmate until both you and your phone number are registered.
2. When you do receive a call, the number you will view on your phone from the incoming call is: 800-943-2189.
3. When allowed by Lewisville City Jail, families can also leave secure voicemails for inmates to listen to.
Fees
- Adding funds to your account: NCIC's terms cap the fee for an automated payment (web, phone menu or kiosk) at $3.00.
- NCIC shows the current per-minute rate when you set up the account.
- NCIC's terms put the live-agent fee for a phone payment or account set-up at no more than $5.95.
NCIC Customer Service
Phone - 800-943-2189 or 903-247-0069
Email – info@ncic.com
Full list of participating jails.
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NCIC Inmate Communications provides telecommunications services that allow incarcerated individuals to place outbound voice calls from dayroom telephones to family and friends. Because correctional facilities do not permit incoming phone calls, establishing an NCIC prepaid calling account connects calls directly to your cell phone or landline without being blocked by wireless carriers.
Important: Mobile Phones Automatically Block Inmate Calls
Cellular phone carriers automatically reject standard collect calls originating from jail phone systems. While some residential landlines might permit direct monthly billing, mobile devices and internet-based telephone lines require an active prepaid calling balance, which you can verify by checking with your provider. If you do not register online and fund an NCIC account right away, your loved one will receive an automated disconnect announcement when attempting to call your number.
Step-by-Step Instructions to Register and Fund an Account
- Visit account.ncic.com or call NCIC customer care at 1-800-943-2189.
- Click Create Account and register using the primary 10-digit telephone number where you want to receive calls.
- Select the state and correctional facility where your loved one is currently detained.
- Search for and add the inmate using their full legal name or booking ID number.
- Select your deposit dollar amount and enter your debit or credit card billing details.
- Submit payment and ensure your mobile phone settings allow calls from automated or unfamiliar correctional numbers.
What the Inmate Needs to Do
The inmate dials your 10-digit number from any dayroom telephone and keys in their assigned PIN. The automated system verifies that your phone number has an active prepaid balance and prompts you to press a digit to accept the call. All personal telephone conversations are recorded and monitored by facility staff.
Official Provider: NCIC Official Website
Customer Service Telephone: 1-800-943-2189
Support Hours: 24 hours a day, 7 days a week, 365 days a year
Supported Languages: English and Spanish
Other Services Provided by NCIC Inmate Communications
In addition to Prepaid Phone Calling, NCIC provides several other digital communication and visitation services at participating facilities:
-
Remote Video Visitation: Schedule and join live face-to-face video visits from home using your computer or smartphone.
• Learn more on our website: Video Visitation Guide | • Visit official vendor page: NCIC Video Visits -
Inmate Messaging Services: Send electronic messages and photos directly to an inmate's housing unit terminal.
• Learn more on our website: Inmate Messaging Guide | • Visit official vendor page: NCIC Messaging
How does an Inmate make a phone call from Lewisville City Jail?
To make a phone call to you from Lewisville City Jail, your inmate will phone you direct from the jail.
If you haven't set yourself (and your phone number) up in the NCIC system, the call will not go through, however you will receive a notice that someone using the phone number 800-943-2189 attempted to phone you.
Once you register yourself (and your phone number), AND prefund the account with NCIC you will have the option of accepting, denying or blocking any phone call coming from 800-943-2189.
NCIC shows the current per-minute rate when you set up the account.
Frequently Asked Questions about Inmate Phone Calls
Can I call an inmate in the Lewisville City Jail?
Can I leave a message for an inmate in the Lewisville City Jail?
Can an inmate in the Lewisville City Jail call me?
Can an inmate in the Lewisville City Jail call their friends?
How much does it cost for an inmate in the Lewisville City Jail to call me?
What times are inmates in the Lewisville City Jail allowed to make phone calls?
How often can inmates in the Lewisville City Jail make phone calls?
What is the inmate telephone service for the Lewisville City Jail?
What are the phone companies that facilitate phone calls with jails and prisons?
Can an inmate text me from the phones in the Lewisville City Jail?
What is the most that an inmate in the Lewisville City Jail can spend on phone calls?
Do I need a credit card to purchase phone credits for an inmate in the Lewisville City Jail?
What is the difference between a phone call and a video call?
Can inmates in the Lewisville City Jail use their cell phone?
Is it illegal for an inmate to use a cell phone in the Lewisville City Jail?
Can I call an inmate in the Lewisville City Jail?
No, you cannot call an inmate in the Lewisville City Jail. You can however call 972-219-3665 or search online, to see if your inmate is in custody.
When an offender is first arrested and is being booked into jail, they are allowed one or two free phone calls to notify friends or family of their situation.
The information for NCIC is located at the top of this page. If that information is missing, it is because the facility recently changed companies. However, you can get updated details by calling 972-219-3665.
Can I leave a message for an inmate in the Lewisville City Jail?
It is rare that a jail (or prison) will accept messages for an inmate. Of all the thousands of jails in the United States there are probably less than one hundred that have a message line. Jails in the state of Minnesota are the one exception.
There are two other exceptions to this rule:
1. The Lewisville City Jail will accept a message if there is a family emergency such as a death in the family. In a case like this the message will be conveyed by a jail chaplain or someone that is very high ranking in leadership. Inmates are already under a lot of stress and emotion, and the staff realizes this. It is for this reason they will be very careful how they pass the message along and being watchful afterwards.
2. Rates and limits vary by jail; call the jail or the provider. It is done in the form of a voicemail from you. To see if the Lewisville City Jail offers that service call NCIC, with additional information found at the top of this page or call the jail at 972-219-3665.
Can an inmate in the Lewisville City Jail call me?
Yes, an inmate in the Lewisville City Jail can call you:
3. The inmate can call you using credits or money that you or someone else purchase from the jail's inmate phone service. This information can be found at the top of this page.
If you can’t find this jail’s phone service - outlined above - it means that they may have recently changed it. Call the jail at 972-219-3665 to get the information you need.
Also, it is becoming standard that when an inmate is booked in jail, they must make a list of a limited number of people that they will allow to visit them and/or make phone calls to. If the Lewisville City Jail requires this, then you will have to be on their list to receive phone calls from your inmate.
Can an inmate in the Lewisville City Jail call their friends?
Yes. If a person is on the inmate’s approved phone contact list and the inmate has funds on their prepaid card or NCIC phone service, there are no restrictions based on whether the person and inmate are related or not.
The only exception to that is if you, as the person who funds their NCIC inmate phone account, puts restrictions on the account, so that the account can only be used to communicate with you and not other people. This allows you and not the Lewisville City Jail to control who the inmate can speak with.
How much does it cost for an inmate in the Lewisville City Jail to call me?
What a call costs depends on the jail’s phone provider, NCIC, and on the type of account you use. Check with NCIC for current rates.
In general, most of these companies are honest and trustworthy. The complete list can be found by scrolling down this page further.
There are independent companies that you can find and purchase phone time from that advertise low per-minute fees. They usually accomplish this by selling you blocks of time that you may never use, or they have exorbitant fees in other areas. Be a smart consumer and study these offers carefully.
What times are inmates in the Lewisville City Jail allowed to make phone calls?
In general, inmates in the Lewisville City Jail can make phone calls between the time when breakfast ends until ‘lights out’ at the end of the evening.
They will not allow phone calls to be made during meals, head counts, lockdowns or during shift changes.
Inmates who are workers (trustees), are on work release or have other responsibilities are also limited to when they can make phone calls, as their schedules take priority over personal time.
Ask the Lewisville City Jail during which hours inmates can make phone calls.
How often can inmates in the Lewisville City Jail make phone calls?
Ask the Lewisville City Jail whether it limits how often an inmate can make phone calls. Calls are also limited by how much money you are willing to give them to add NCIC phone time.
When and if there are limits, the limits never apply to phone time with their lawyer or legal matters related to their criminal court case.
Rates and limits vary by jail; call the jail or the provider.
What is the inmate telephone service for the Lewisville City Jail?
Information about the NCIC inmate telephone service for this facility can be found at the top of this page. If the information is missing that means that the facility recently changed carriers and has not updated the information. In that case, call the jail at 972-219-3665 to get the answers to your questions.
What are the phone companies that facilitate phone calls with jails and prisons?
Each of these phone companies provide similar services, and it is a very competitive industry due to the size of the market in which their customers are literally ‘captive’ in every sense of the word.
Amtel Phones
CIDNET
City Tele Coin
Correct Solutions Group
Correct Pay
Ctel
Gettingout
GTL
Homewav
ICSolutions
Inmate Canteen
Inmate Sales
NCIC
Paytel
Prodigy Solutions
Reliance
Securus
Smart Communications
Tiger
Can an inmate text me from the phones in the Lewisville City Jail?
No. Inmates in the Lewisville City Jail cannot text from the phones, but more and more jails, including this one, are bringing in a text service for inmates that can work from kiosks and tablets in their units. For more information, check out the email and text page.
What is the most that an inmate in the Lewisville City Jail can spend on phone calls?
Ask the Lewisville City Jail whether it limits how often an inmate can make phone calls. Calls are also limited by how much money you are willing to give them to add NCIC phone time.
Rates and limits vary by jail; call the jail or the provider.
Do I need a credit card to purchase phone credits for an inmate in the Lewisville City Jail?
Of the dozens of phone companies listed above that do business with the jails and prisons, there are only a few that have a way for you to use cash to purchase phone credits or phone time from them, usually in an ATM machine at check cashing outlets, and only a couple that have a way for you to fund an inmate phone account by mailing them a money order or cashier check.
If you don’t have a credit or debit card from a bank, you can always get a prepaid one at thousands of check cashing locations across the country.
The commissary may fund the inmate’s trust account with postal money orders, negating the need for having a credit or debit card altogether.
Call 972-219-3665 to see if the Lewisville City Jail’s commissary has prepaid phone cards or check out the commissary page.
What is the difference between a phone call and a video call?
A video call is no different than a video visit. It allows both the inmate and their approved contacts to see each other during the conversation. This is becoming the preferred method for inmates and their friends and family members to communicate, as it costs pretty much the same, as visual contact communicates on a different level than just the voice.
Jails and prisons that have the option of video calls and video visits also most likely have handheld tablets for inmate use. This gives the inmate the ability to communicate from their cell or a remote corner of the unit, which adds a level of privacy that a kiosk on the wall does not offer.
To see if Lewisville City Jail offers video calls, go to the Visitation page for information. If you can’t find it there, it may be because this facility recently changed companies, so you can call the jail at 972-219-3665 for details on how to arrange video calls.
Can inmates in the Lewisville City Jail use their cell phone?
No, they cannot use their cell phone.
Inmates have their cell phones taken from them when they are initially booked into jail and will not get them back until they are released, provided the phone is/was not kept by the arresting agency as evidence in a criminal investigation.
Is it illegal for an inmate to use a cell phone in the Lewisville City Jail?
Cell phones are considered contraband and a security risk to a jail or prison. All communication: Written, spoken or video, other than an inmate’s communication with their lawyer, are monitored by the facility.
If an inmate is caught with a cell phone that has somehow been smuggled into a jail, the inmate will be charged with a crime. It is considered more serious than being caught with drugs, as a cell phone can be used to intimidate potential witnesses, arrange an escape or run a criminal enterprise outside of the jail’s walls.
Can I get in trouble for accepting a call from an inmate using a cell phone in the Lewisville City Jail?
It is unlikely that you can get charged with a crime for communicating with an inmate using a cell phone while incarcerated in the Lewisville City Jail.
That said, if it is found that you knowingly were doing it, you could have your visitation or NCIC phone privileges suspended, or even permanently terminated by the jail.
If you were involved in the smuggling of the phone, that is a criminal offense. It may also be a crime if you were adding ‘minutes’ onto a prepaid phone that you knew was smuggled into the jail and was being used for illegal purposes.
Important Tips About Jail Phone Calls
Many jails and prisons restrict the amount of time that an inmate can use the phone by placing daily and monthly limits, so try to pace yourself and not use up all your time at the beginning of the month.
Jails limit an inmate's phone time to certain hours of the day, so it is important you keep a regular schedule that works for both you and your inmate.
If your inmate does not call you during the time you both have scheduled, don't panic. There are often long lines for phone use. When a jail is on lockdown due to a fight or other security issue they do not allow the phones to be used.
Phones are the only way for an inmate to hear your voice and temporarily 'escape' the loneliness of incarceration, so use your time well. Arguing about anything will leave you both feeling empty and guilty, so avoid it at all costs.
Calls may be recorded or monitored. Whatever you talk about, can and will be used against your inmate in court. Never discuss their pending criminal case!
Sign up with NCIC to connect with your inmate at Lewisville City Jail by clicking the banner below.