Below are 'street photos' (provided to us by users of this website) of the El Paso County Downtown Detention Facility from different perspectives.
Photos shown are the property of jailexchange.com and are not to be used without the express written permission of the owners of jailexchange.com.
To Deposit Money in an inmate's account follow these steps:
**NOTE** GTL is in a transition merging into a new company called ViaPath Technologies.
All the information you need to understand depositing money into an inmate's trust fund, specifically for phone calls, but also for Commissary, in El Paso County, can be found on our Send Money Page.
Follow these instructions on how to open an account with GTL Connect Network (aka Viapath Technologies)
For full instructions on the El Paso County Downtown Detention Facility Inmate Phone System, what the costs are, how it works, and tips and guidelines on rules, regulations and saving money on calls, check out our Inmate Phones Page.
To find out how to get access to a tablet for inmate read the following:
1. First, Register or Sign In to GettingOut/GTL
2. Purchase the services you want for your El Paso County Downtown Detention Facility inmate.
3. All inmates have free access to the tablets to read their letters from family & friends, but there are many other services available to keep your inmate busy while incarcerated... such as Games, Books, Music and Movies. These other services come with fees that you can pay for when you pay for phone service.
To learn more about Tablet Rentals for inmates, including the cost, all the services available and everything else you need to know, check out our Tablet Rental Page.
To mail or email an inmate in El Paso County follow these steps:
When mailing a letter or postcard to an inmate, please follow these instructions:
Emailing Messages & Photos
Facility_name_1} contracts with GTL GettingOut, the same service that handles iInmate Phone Systems and Video Visitation, for sending secure messages and photos between you and your inmate.
If you are not already registered, do so here, or Log in.
Then use the Facility Finder to:
1. Select El Paso County Downtown Detention Facility,
2. Add your inmate to your list of contacts,
3. Add a credit or debit card to cover your costs.
Customer Service Questions
'Online' Contact Form, or
Call 866-516-0115
Go here to this FAQ to get answers to how the transition to ViaPath from GTL and gettingout will affect your account.
All the information you need to understand mail and email policies for El Paso County can be found on our Inmate Mail Page and our Text/Email an Inmate Page.
To visit an inmate in El Paso County, whether by video or in person 'at the jail', follow these steps:
Other than 'at the jail' visits between you and your inmate, which is explained and outlined in detail on our Visit Inmate Page, El Paso County remote video inmate visitation can be done using the services of GettingOut.
There are three ways to remotely visit your inmate in El Paso County Downtown Detention Facility:
1. Using the GettingOut Kiosk at the jail.
2. Using your computer from home.
3. Using your phone on the GettingOut apps.
To remotely visit an inmate in El Paso County follow these steps:
1. Start by confirming that El Paso County Downtown Detention Facility's Video Visitation is working correctly by looking up El Paso County here.
2. The next step is to create an account here for GettingOut.
3. Then add funds to your account.
4. Last, select El Paso County Downtown Detention Facility, and then the inmate you wish to communicate with.
Other El Paso County Services provided by GettingOut:
- Phone Calls & Voicemail
- Email, Photo & Video Sharing
- Inmate Tablet Rental
- Deposits
Customer Service
If you have any questions about the El Paso County Downtown Detention Facility Visitation Services you can call them at 866-516-0115.
Frequently Asked Questions
* All the information you need to have complete knowledge about inmate visitation; policies, rules, fees, schedules, tips, dress codes, and children, lawyers and clergy visitation in El Paso County, can be found on our Visit Inmate Page.
El Paso County Downtown Detention Facility Phone: 915-546-2212
To deposit money into the account of an inmate in El Paso County, follow these instructions:
For all the information you need regarding making an inmate deposit, what it costs, how much you can send, how long it takes for your inmate to receive funds and more, and to get the Facility Locator Number, check out our Send Money Page.
To send a commissary carepack (food, snacks and goods) directly to an inmate in El Paso County Downtown Detention Facility follow these steps:
For all information, tips and available items for shipping Commissary packages to an inmate in El Paso County Downtown Detention Facility, as well as sending money to the inmate so that they can purchase their own items, check out our Commissary Instructions Page for El Paso County.