How an Inmate Makes a Phone Call to You or Others from San Juan County Jail
To set up a phone account so that your inmate can call you from San Juan County do the following:
1. Enroll in an account with Securus Technologies.
2. Choose one of three account types, Securus Debit, Advance Connect or Direct Bill.
3. Choose [facility_name_1}, then connect with your inmate.
4. If you have any questions, call Securus: 972-734-1111 or 800-844-6591.
To find out fees, how to's, calling times, limits on phone calls and other systems Securus has do that you can communicate with your San Juan County inmate, check out our Inmate Phone Page.
NOTE: All of your inmate's phone calls are recorded and stored. It is advised not to discuss their pending case.
Depositing Money for Communicating with an Inmate
How to Make a Deposit for Phone, Email or Visitation using GettingOut.com
San Juan County Jail uses GettingOut for some or all of its communication services with an inmate.
If you want to deposit money using this company for your use or your inmate's account, there are four ways to do it:
- Online - They accept all major credit cards including Visa, MasterCard, Discover and American Express.
- At the San Juan County Jail using the kiosk in the jail lobby - (cash, debit or credit card) NOTE - San Juan County Jail may require identity verification so bring your driver’s license or some other form of ID.
- By phone by calling 866-516-0115 - They have bi-lingual operators are standing by 24 hours 7 days a week to assist you with your deposit. Major credit cards accepted are Visa, MasterCard, Discover and American Express.
- By using their app, either Android or iphone. - All credit cards mentioned above are accepted.
For all the information you need to know, including tips, guidelines and warnings about depositing money in a San Juan County Jail inmate's account for communication services, check out our Send Money page.
How Inmates Can Use a Tablet to Access Services at San Juan County Jail
To find out how to get access to a tablet for inmate read the following:
1. First, Register or Sign In to GettingOut/GTL
2. Purchase the services you want for your San Juan County Jail inmate.
3. All inmates have free access to the tablets to read their letters from family & friends, but there are many other services available to keep your inmate busy while incarcerated... such as Games, Books, Music and Movies. These other services come with fees that you can pay for when you pay for phone service.
To learn more about Tablet Rentals for inmates, including the cost, all the services available and everything else you need to know, check out our Tablet Rental Page.
How to Communicate with an San Juan County Jail Inmate by Mail and by Email
To mail or email an inmate in San Juan County follow these steps:
When mailing a letter or postcard to an inmate, please follow these instructions:
- All mail sent to an inmate at the San Juan County Jail must include the sender's name and mailing address in the top left corner of the envelope or postcard.
- All mail must include the facility's address, as well as the inmate's name and assigned number.
- Failure to include your return address will most likely result in your mail NOT being delivered and your letter destroyed.
- The San Juan County Jail has a zero-tolerance policy regarding mail violations.
- All the information you need to understand mail and email policies can be found on our Inmate Mail Page and our Text/Email an Inmate Page.
Emailing Messages & Photos
Facility_name_1} contracts with GTL GettingOut, the same service that handles iInmate Phone Systems and Video Visitation, for sending secure messages and photos between you and your inmate.
If you are not already registered, do so here, or Log in.
Then use the Facility Finder to:
1. Select San Juan County Jail,
2. Add your inmate to your list of contacts,
3. Add a credit or debit card to cover your costs.
- Messages can be up to 500 characters long, including punctuation. At the bottom of your message there is a 'character countdown' feature.
- After you click the “CONTINUE” button, you can review the cost to send your message to your inmate. You can also attach credits for your inmate to reply to your message. Be sure to accept the Terms and Conditions and click the “SEND” button for your message to be successfully delivered to your inmate.
- You can also send your San Juan County inmate photos and videos.
Customer Service Questions
'Online' Contact Form, or
Call 866-516-0115
Go here to this FAQ to get answers to how the transition to ViaPath from GTL and gettingout will affect your account.
All the information you need to understand mail and email policies for San Juan County can be found on our Inmate Mail Page and our Text/Email an Inmate Page.
How to visit an inmate in San Juan County Utah using Video Visitation or visiting an inmate at the jail
To visit an inmate in San Juan County follow these steps:
- In addition to visiting inmates at the jail, San Juan County Jail uses a video visitation service called IC Solutions.
- In order to visit with your inmate online or at the San Juan County Jail Video Kiosk, you must first register with IC Solutions.
- Once you are logged into your existing IC Solutions account or have created a new account and are logged in, you must select Register for Video and enter San Juan County Jail.
- Then select your San Juan County Inmate.
- Then fund your account using either a Visa, Mastercard credit or debit card.
- Lastly, schedule a visit.
- The cost for a remote video visit ranges from $7-10 for 20-25 minute visit. Rates are subject to change.
For full instructions on all the benefits of using IC Solutions to visit a San Juan County inmate, visiting an inmate at the jail itself, rates, policies, rules, dress codes, bringing children, attorney and clergy visits and more, go to our official Visit Inmate Page.
How to Send a Carepack Commissary Package Directly to an Inmate in San Juan County
To send a commissary carepack (food, snacks and goods) directly to an inmate in San Juan County Jail follow these steps:
- Go to JailATM, choose Utah, then choose San Juan County Jail
- Type in your inmate's last name or their Inmate ID.
- Select your inmate, and then you will be prompted to Register with them to open an account.
- Select the products you want shipped to them at San Juan County Jail, and then input your payment method.
- NOTE: There may be a limit on how much product you can send your inmate in San Juan County at any one time.
- If you need to phone customer support, call 877-810-0914
For all information, tips and available items for shipping Commissary packages or sending money to an inmate in San Juan County Jail check out our Commissary Instructions Page for San Juan County.
How to Schedule and Visit an Inmate in San Juan County Jail
To schedule and set up a visit, either at-the-jail or remotely from your home, follow these instructions:
- Register and/or log in.
- Select San Juan County Jail, then your inmate.
- Review the days, available hours and the cost of remote and on-site visits in San Juan County.
- Schedule your visit.
To get more complete instructions, and understand visit lengths, times, locations, fees and all the other rules including children, dress codes and more, check out or Visit Inmate Page.
NOTE: All visits are recorded and whatever you say and do will be monitored. It is best to never discuss sensitive information regarding your inmate's pending case.
How Do Inmates in San Juan County Jail Make Phone Calls?
To receive phone calls from inmates in San Juan County, or to assist them in making phone calls to other people, follow these steps:
- San Juan County Jail uses the services of IC Solutions.
- Register with them online or call them at 888-506-8407.
- Agents are available 24 hours a day, and speak both English & Spanish.
- Services for San Juan County inmates and their families and friends include Collect Calling, PIN Debits, Purchasing Calling Cards, Voicemail & Prepaid calls. In addition, IC Solutions provides secure messaging, sending photos, video phone calls and online deposits for inmates and their families in San Juan County.
- Although rates are subject to change, they generally run about $0.21 per minute for phone calls.
Note: All your calls with an inmate are recorded, stored and shared with law enforcement if the conversation deals with your case or any criminal activity. Anything communicated can be used against you or your inmate in court.
For all the information regarding phone calls with San Juan County inmates; rules, policies, phone calling times, limits and more visit our Inmate Phone Page.
How to Deposit Money Online for an Inmate in San Juan County
To deposit money online for an inmate in San Juan County Jail follow these steps:
- Register to open an account, or Sign In to JailATM, a service that acts as a bank for inmates in San Juan County.
- After registering and signing in, select 'Send Money Now'.
- Choose Utah, then choose San Juan County Jail
- Type in your inmate's last name or their Inmate ID.
- Select your inmate.
- Input an amount to deposit to your inmate in San Juan County Jail, and then input your payment method.
- NOTE: There may be a limit on how much money you can send your inmate in San Juan County at any one time.
- If you need to phone customer support, call 877-810-0914.
For all information, tips and procedures for sending money to an inmate in San Juan County Jail, or depositing money at the jail, over the phone or by mail, check out our Send Money Page for San Juan County.
