Pamunkey Regional Jail Inmate Phone & Email

Search for an Inmate in Hanover County

Pamunkey Regional Jail

Address:
7240 Courtland Farm Road
Hanover, VA 23069

Phone:

804-365-6400

Receiving Phone Calls from an Inmate in Pamunkey Regional Jail

There are three Ways to Communicate with an Inmate in the Pamunkey Regional Jail by Phone

To get started you must first open an account with GTL Connect Network (aka Viapath Technologies)

  • Advance Pay - This phone account allows you to prepay so that your inmate can call you (and only you) whenever he/she wants and the cost of each call is deducted from your balance. You can even be notified by text when your balance gets low. You still have the option of accepting or rejecting each call.
  • Pin Debit  -  This option allows you to fund an inmate's commissary account and lets him pay for phone calls to you and others with the money. You will have no control over who your inmate calls.
  • Voicemail  -  You can leave a secure voicemail without having to contact the facility. When you call the local phone number for a facility offering Inmate Voicemail (call Customer Service at 877-650-4249 to get the local voicemail number for Pamunkey Regional Jail, you will be informed of the cost for leaving a message. To leave your message, simply select the inmate by ID number. Then, record your voicemail.

How to deposit money for Inmate Communications:

  • Online
  • By phone by calling 877-650-4249
  • Deposit by cash, visa or mc debit and credit cards in the Pamunkey Regional Jail lobby kiosk
  • By mail... Check or Money Order made out to:
    AdvancePay Service Department
    P.O. Box 911722
    Denver, CO 80291-1722
  • Cash deposits to ConnectNetwork are also available at 26,000 retail locations nationwide including Walmart, ACE, Kmart, Kroger, and more. You’ll start the payment process online in your ConnectNetwork account, then complete your transaction with cash at a participating local retail store. Plus, many of these stores are open 24 hours a day, 7 days a week, 365 days a year. Find a retail store near you.

Inmate Phone Calling Services - Third Party Vendors that work with Jails

There are dozens of third-party for profit companies working with Pamunkey Regional Jail and other jails in Virginia to provide a way for inmates to phone friends and families at rates that are much less than what jails have been known to charge in the past.

The lower rates come at a cost to inmates though, as most of the profit from these calls pay for other benefits such as television and both indoor and outdoor recreational services from board games to sports and workout equipment.

To find out what phone service is being used for inmates housed in Hanover County, call 804-365-6400, or if the phone service is not noted above, click on one of these companies below, each of which provide service for jails in the state of Virginia:



 

How to get phone Calls from your inmate at Pamunkey Regional Jail

** REMINDER: You cannot call your inmate. They have to phone you.

PRE-PAYING

Using GTL you have the option of either:
- pre-paying directly into your inmate's account where they decide who to call, or
- pre-paying, where you control all phone costs and all calls come only to you.

Prepaid Option #1
If you deposit money online in the INMATE ACCOUNT, than they have the freedom to spend the money on phone calls to anyone, or any other communications services available at Pamunkey Regional Jail.

Prepaid Option #2
With the FRIENDS & FAMILY ACCOUNT, you control all communication services such as phone calls, video visits and messaging. Your inmate can only call the phone number you want.

Can I call an inmate in the Pamunkey Regional Jail?

No, you cannot call an inmate in the Pamunkey Regional Jail. You can however call 804-365-6400, or search online to see if your inmate is in custody.

When an offender is first arrested and is being booked into jail, they are allowed one or two free phone calls to notify friends or family of their situation. If they are unable to notify someone at that point, they can try again, this time it will be a collect call that you will have to pay for if your phone service allows you to receive collect calls, once they are classified, processed, dressed and brought to their unit.

However, if the phone they call is a cell phone, which normally do not allow the receipt of collect calls, or your phone service does not allow for collect calls, then you will not be able to receive any phone calls from them until you purchase phone credits from the Pamunkey Regional Jail’s inmate calling system. 

The information for this is located above, at the top of this page. If that information is missing, it is because the facility recently changed companies and you can get the details by calling 804-365-6400.

Can I leave a message for an inmate in the Pamunkey Regional Jail?

It is rare that a jail (or prison) will accept messages for an inmate.  Of all the thousands of jails in the United States there are probably less than one hundred that have a message line.
There are two exceptions to this rule:

1.    Pamunkey Regional Jail will accept a message if there is a family emergency such as a death in the family. In a case like this the message will be conveyed by a jail chaplain or someone that is very high ranking in leadership. Inmates are already under a lot of stress and emotion, and the staff realizes this. It is for this reason they will be very careful how they pass the message along and being watchful afterwards.

2.    Many of the inmate phone systems used by jails allow for messages to be left for a small fee, usually less than $1.00 for a minute. It is done in the form of a voicemail from you. To see if Pamunkey Regional Jail offers that service call the phone company at the top of this page or call the jail at 804-365-6400.

Can an inmate in the Pamunkey Regional Jail call me?

Yes, an inmate in the Pamunkey Regional Jail can call you using any of the following three ways:

1.    The inmate can call you ‘collect’ if your phone service accepts collect calls.

2.    The inmate can call you using a prepaid calling card that they can purchase from the jail’s inmate commissary. 

3.    The inmate can call you using credits or money that you or someone else purchases from the jail’s inmate phone service. This information can be found at the top of this page.

If you can’t find the jail’s phone service, it means that they may have recently changed it. Call the jail at 804-365-6400 to get the information you need.

Also, it is becoming standard that when an inmate is booked in jail, they must make a list of a limited number of people that they will allow to visit them and/or make phone calls to. If the Pamunkey Regional Jail requires this, then you will have to be on their list to receive phone calls.

Can an inmate in the Pamunkey Regional Jail call their friends?

Yes. If a person is on the inmate’s approved phone contact list and the person accepts a collect call or the inmate has funds on their prepaid card or phone account, there are no restrictions based on whether the person and inmate are related or not.

The only exception to that is if you, as the person who funds their inmate phone account, puts restrictions on the account, so that the account can only be used to communicate with you and not other people. This allows you and not the Pamunkey Regional Jail to control who the inmate can speak with.

How do I accept collect calls from an inmate in the Pamunkey Regional Jail?

When you receive a collect call from a jail, you will first hear a recording that the call is a collect call and coming from a jail and the person’s spoken name. You will then be asked to respond with a prompt or by voicing “yes” that you agree to accept the call. At that point you can either accept it or refuse it.

If you continue to get calls from the jail and don’t want to receive them anymore, you can contact your phone service and request that that number be blocked.

How much am I charged for accepting a collect call from Pamunkey Regional Jail?

The cost of a collect call is the most expensive call that you can make (or take). In fact, the cost (per minute) for a collect call can exceed the cost of an international call.

Expect to pay about $1.00 to 1.50 per minute for a collect call. Compared to the cost of a call going through the inmate phone service that the jail contracts with, ‘collect calls’ can be five to ten times more expensive.

Who should I contact if I’m having difficulty receiving collect calls from the jail or prison?

If you are having difficulties receiving collect calls from the Pamunkey Regional Jail contact your own phone service.  Keep in mind that your land line service provider is not the same as your sell service provider.

How much does it cost for an inmate in the Pamunkey Regional Jail to call me?

The federal government limits the cost of a phone call from a jail in the United States to $0.21 per minute. This is true whether the inmate is using a prepaid card or one of their friends or family members have contracted with a phone service that the jail recommends.

In general, most of these companies are honest and trustworthy.  The complete list can be found by scrolling down this page further.

There are independent companies that you can find and purchase phone time from that have fees as low as $0.05 to $0.10 per minute.  They usually accomplish this by selling you blocks of time that you may never use, or they have exorbitant fees in other areas. Be a smart consumer and study these offers carefully.

What times are inmates in the Pamunkey Regional Jail allowed to make phone calls?

In general, inmates in the Pamunkey Regional Jail can make phone calls between the time when breakfast ends until ‘lights out’ at the end of the evening. 

They will not allow phone calls to be made during meals, head counts or during shift changes.

Inmates who are workers (trustees), are on work release or have other responsibilities are also limited to when they can make phone calls, as their schedules take priority over personal time.

In general, other than during the scheduled events noted above, you can communicate by phone between the hours of 7:30AM and 10:00PM.

How often can inmates in the Pamunkey Regional Jail make phone calls?

There is no limit to how often an inmate can make phone calls. They are limited only by how much money you are willing to give them to add phone time.

When and if there are limits, the limits never apply to phone time with their lawyer or legal matters related to their criminal court case.

There are some jails and prisons that limit how much an inmate can spend on phone calls, specifically inmates in the United States Bureau of Prisons, which limits federal prisoners to a $300 spend every month.

What is the inmate telephone service for the Pamunkey Regional Jail?

The inmate telephone service for this facility can be found at the top of this page. If the information is missing that means that the facility recently changed carriers and has not updated the information. In that case, call the jail at 804-365-6400 to get the answers to your questions.

What are the phone companies that facilitate phone calls with jails and prisons? 

Each of these phone companies provide similar services, and each cannot charge more than $0.021 per minute for domestic calls, however it is a very competitive industry due to the size of the market in which their customers are literally ‘captive’ in every sense of the word.

Amtel Phones
CIDNET
City Tele Coin
Correct Solutions Group
Correct Pay
Ctel
Gettingout
GTL
Homewav
ICSolutions
Inmate Canteen
Inmate Sales
Lattice (nexus telephone)
NCIC
Paytel
Prodigy Solutions
Reliance
Securus
Smart Communications
Tiger

Can an inmate text me from the phones in the Pamunkey Regional Jail

No. Inmates in the Pamunkey Regional Jail cannot text from the phones, but more and more jails are bringing in a text service for inmates that can work from kiosks and tablets in their units. For more information, check out this jail’s email and text page.

Can an inmate in the Pamunkey Regional Jail buy calling cards?

Almost every jail gives inmates and their contacts to either purchase calling cards from commissary or buy phone credits and time online from a phone service. There remain a few jails that still only allow collect calls which is an unfair financial burden on inmates and their families.

To see if Pamunkey Regional Jail allows the purchase of phone cards, check the information at the top of this page or call the jail at 804-365-6400.

What is the most that an inmate in the Pamunkey Regional Jail can spend on phone calls?

There is no limit to how often an inmate can make phone calls. They are limited only by how much money you are willing to give them to add phone time.

There are some jails and prisons that limit how much an inmate can spend on phone calls, specifically inmates in the United States Bureau of Prisons, which limits federal prisoners to a $300 spend every month, however during the holiday months that number is increased to $400 per month.

Do I need a credit card to purchase phone credits for an inmate in the Pamunkey Regional Jail?

Of the dozens of phone companies listed above that do business with the jails and prisons, there are only a few that have a way for you to use cash to purchase phone credits or phone time from them, usually in an ATM machine at check cashing outlets, and only a couple that have a way for you to fund an inmate phone account by mailing them a money order or cashier check.

If you don’t have a credit or debit card from a bank, you can always get a prepaid one at thousands of check cashing locations across the country.

Most jails also have a way for inmates to purchase prepaid phone cards from their commissary. These jails usually allow the inmate’s trust account to be funded with postal money orders, negating the need for having a credit or debit card altogether. 

Call 804-365-6400 to see if your Pamunkey Regional Jail’s commissary has prepaid phone cards.

What is the difference between a phone call and a video call?

A video call is no different than a video visit. It allows both the inmate and their approved contacts to see each other during the conversation. This is becoming the preferred method for inmates and their friends and family members to communicate, as visual contact communicates on a different level than just the voice.

Jails and prisons that have the option of video calls and video visits also most likely have handheld tablets for inmate use. This gives the inmate the ability to communicate from their cell or a remote corner of the unit, which adds a level of privacy that a kiosk on the wall does not offer.

To see if Pamunkey Regional Jail offers video calls, go to the top of this page or the Visitation page for information. If you can’t find it there, it may be because this facility recently changed companies, so you can call them at 804-365-6400 for details on how to arrange video calls.

Can inmates in the Pamunkey Regional Jail use their cell phone?

No, they cannot use their cell phone. 

Inmates have their cell phones taken from them when they are initially booked into jail and will not get them back until they are released, provided the phone is/was not kept by the arresting agency as evidence in a criminal investigation.

Is it illegal for an inmate to use a cell phone in the Pamunkey Regional Jail?

Cell phones are considered contraband and a security risk to a jail or prison. All communication: Written, spoken or video, other than an inmate’s communication with their lawyer, are monitored by the facility.

If an inmate is caught with a cell phone that has somehow been smuggled into a jail, the inmate will be charged with a crime. It is considered more serious than being caught with drugs, as a cell phone can be used to intimidate potential witnesses, arrange an escape or run a criminal enterprise outside of the jail’s walls.

Can I get in trouble for accepting a call from an inmate using a cell phone in the Pamunkey Regional Jail?

It is unlikely that you can get charged with a crime for communicating with an inmate using a cell phone while incarcerated in the Pamunkey Regional Jail.

That said, if it is found that you knowingly were doing it, you could have your visitation or phone privileges suspended, or even permanently terminated by the jail.

If you were involved in the smuggling of the phone, that is a criminal offense, as it may be if you were adding ‘minutes’ onto a prepaid phone that you knew was smuggled into the jail and was being used for illegal purposes.

Emailing and Photo Sharing with your Inmate

Emailing Messages & Photos

Pamunkey Regional Jail contracts with GTL GettingOut, the same service that handles Inmate Phone Systems and Video Visitation, for sending secure messages and photos between you and your inmate.


If you are not already registered, do so here, or Log in.

Then use the Facility Finder to:
1.  Select Pamunkey Regional Jail,
2. Add your inmate to your list of contacts,
3. Add a credit or debit card to cover your costs.

How Messaging Works
Watch this video on how to send a message.
1.
  Messages can be up to 500 characters long, including punctuation. At the bottom of your message there is a 'character countdown' feature.  
2. After you click the “CONTINUE” button, you can review the cost to send your message to your inmate. You can also attach credits for your inmate to reply to your message.  Be sure to accept the Terms and Conditions and click the “SEND” button for your message to be successfully delivered to your inmate.

How Uploading Photos Works
Watch this video on how to upload a photo.
1.
  Select the Photos Tab.
2. Select “Take New Photo” or “Upload New Photo”.
3. Take a new photo with your webcam, or select "Choose File" to upload a photo from your computer.
4. Give your photo a Title or add it to the "Gallery" of your choice.
5. Select the "Share" button.
6. Select your inmate(s) and then select "Share".
7. Once the photo is approved, it will be shared with your inmate(s).

Customer Service Questions
'Online' Contact Form, or
Call   866-516-0115

What are the most important things to know about phone calls with Inmates

If you were unable to find the information you were looking for on this page, call GTL Connect Network at 877-650-4249 and ask their policies on getting phone calls from your inmate at Pamunkey Regional Jail.

You can contact GTL online by using this online form to ask a question.

  • The Pamunkey Regional Jail will sometimes restrict the amount of time that an inmate can use the phone by placing daily and monthly limits, so try to pace yourself and not use up all your time at the beginning of the month.
  • Often a unit will limit an inmate's phone time to certain hours of the day, so it is important you keep a regular schedule that works for both you and your inmate.
  • If your inmate does not call you during the time you both have scheduled, don't panic. There are often long lines for phone use. When a jail is on lockdown due to a fight or other security issue they do not allow the phones to be used.

Things you need to understand about Inmate Phone Calling

  • Phones are the only way for an inmate to hear your voice and temporarily 'escape' the loneliness of incarceration, so use your time well. Arguing about anything will leave you both feeling empty and guilty, so avoid it at all costs.
  • All phone conversations are recorded. Whatever either of you say can and will be used against your inmate in court.
  • Never discuss their pending criminal case! Even if you and your inmate believe that your 'coded' coversation will not be understood, or if you speak in another language thinking the jail staff will not understand, don't do it. The staff that monitors your recorded calls has heard it all... you are not fooling them... and you may find your conversation being used as evidence in their case... or even yours!
  • Also, be warned that some phone providers are collecting voice prints for a database which law enforcement agencies are building.

How to Deposit Money in an Inmate's Trust Account in Order to Purchase Prepaid Calling Cards, Phone Calling Time or Commissary

To Deposit Money in an inmate's account follow these steps:

  • Create a ConnectNetwork account 
  • Select your inmate, and add to them to your account,
  • Deposit money into his or her commissary account.

**NOTE** GTL is in a transition merging into a new company called ViaPath Technologies.


Features:

  • Deposit options available 24 hours a day, 7 days a week via phone 877-650-4249, and online.
  • Mobile-friendly deposit options are available via their app.
  • Deposits and payments made through automated channels (ConnectNetwork Website, Mobile App, Toll Free Phone, or Kiosk at the jail) are transmitted to the facility within one business day.
  • Deposits that are mailed are processed the next business day after they are received by GTL.
  • Inmate can choose how to spend the funds you deposit.

All the information you need to understand depositing money into an inmate's trust fund, specifically for phone calls, but also for Commissary, in Hanover County, can be found on our Send Money Page.


 

How Do You Communicate with an Inmate in the Pamunkey Regional Jail by Phone

Follow these instructions on how to open an account with GTL Connect Network (aka Viapath Technologies)

  • Advance Pay - This phone account allows you to prepay so that your inmate can call you (and only you) whenever he/she wants and the cost of each call is deducted from your balance. You can even be notified by text when your balance gets low. You still have the option of accepting or rejecting each call.
  • Pin Debit  -  This option allows you to fund an inmate's commissary account and lets him pay for phone calls to you and others with the money. You will have no control over who your inmate calls.
  • Voicemail  -  You can leave a secure voicemail without having to contact the facility. When you call the local phone number for a facility offering Inmate Voicemail (call Customer Service at 877-650-4249 to get the local voicemail number for Pamunkey Regional Jail, you will be informed of the cost for leaving a message. To leave your message, simply select the inmate by ID number. Then, record your voicemail.

For full instructions on the Pamunkey Regional Jail Inmate Phone System, what the costs are, how it works, and tips and guidelines on rules, regulations and saving money on calls, check out our Inmate Phones Page.


 

Depositing Money for Communicating with an Inmate

How to Make a Deposit for Phone, Email or Visitation using GettingOut.com

Pamunkey Regional Jail uses GettingOut for some or all of its communication services with an inmate.

If you want to deposit money using this company for your use or your inmate's account, there are four ways to do it:

  • Online - They accept all major credit cards including Visa, MasterCard, Discover and American Express.
  • At the Pamunkey Regional Jail using the kiosk in the jail lobby - (cash, debit or credit card) NOTE - Pamunkey Regional Jail may require identity verification so bring your driver’s license or some other form of ID.
  • By phone by calling 866-516-0115 - They have bi-lingual operators are standing by 24 hours 7 days a week to assist you with your deposit. Major credit cards accepted are Visa, MasterCard, Discover and American Express.
  • By using their app, either Android or iphone. - All credit cards mentioned above are accepted.

For all the information you need to know, including tips, guidelines and warnings about depositing money in a Pamunkey Regional Jail inmate's account for communication services, check out our Send Money page.


 

How Inmates Can Use a Tablet to Access Services at Pamunkey Regional Jail

To find out how to get access to a tablet for inmate read the following:

1.  First, Register or Sign In to GettingOut/GTL

2.  Purchase the services you want for your Pamunkey Regional Jail inmate.
3. All inmates have free access to the tablets to read their letters from family & friends, but there are many other services available to keep your inmate busy while incarcerated... such as Games, Books, Music and Movies. These other services come with fees that you can pay for when you pay for phone service.

To learn more about Tablet Rentals for inmates, including the cost, all the services available and everything else you need to know, check out our Tablet Rental Page.


 

How to Communicate with an Pamunkey Regional Jail Inmate by Mail and by Email

To mail or email an inmate in Hanover County follow these steps:

When mailing a letter or postcard to an inmate, please follow these instructions:

  • All mail sent to an inmate at the Pamunkey Regional Jail must include the sender's name and mailing address in the top left corner of the envelope or postcard.
  • All mail must include the facility's address, as well as the inmate's name and assigned number.
  • Failure to include your return address will most likely result in your mail NOT being delivered and your letter destroyed.
  • The Pamunkey Regional Jail has a zero-tolerance policy regarding mail violations. 
  • All the information you need to understand mail and email policies can be found on our Inmate Mail Page and our Text/Email an Inmate Page.

Emailing Messages & Photos

Facility_name_1} contracts with GTL GettingOut, the same service that handles iInmate Phone Systems and Video Visitation, for sending secure messages and photos between you and your inmate.
 
If you are not already registered, do so here, or Log in.

Then use the Facility Finder to:
1.  Select Pamunkey Regional Jail,
2. Add your inmate to your list of contacts,
3. Add a credit or debit card to cover your costs.

  • Messages can be up to 500 characters long, including punctuation. At the bottom of your message there is a 'character countdown' feature.  
  • After you click the “CONTINUE” button, you can review the cost to send your message to your inmate. You can also attach credits for your inmate to reply to your message.  Be sure to accept the Terms and Conditions and click the “SEND” button for your message to be successfully delivered to your inmate.
  • You can also send your Hanover County inmate photos and videos.

Customer Service Questions
'Online' Contact Form, or
Call   866-516-0115

Go here to this FAQ to get answers to how the transition to ViaPath from GTL and gettingout will affect your account.

All the information you need to understand mail and email policies for Hanover County can be found on our Inmate Mail Page and our Text/Email an Inmate Page.


 

How Do You Visit an Inmate in Pamunkey Regional Jail?

To visit an inmate in Hanover County, whether by video or in person 'at the jail', follow these steps:

Other than 'at the jail' visits between you and your inmate, which is explained and outlined in detail on our Visit Inmate Page, Hanover County remote video inmate visitation can be done using the services of GettingOut

There are three ways to remotely visit your inmate in Pamunkey Regional Jail:
1.  Using the GettingOut Kiosk at the jail.
2. Using your computer from home.
3. Using your phone on the GettingOut apps.

To remotely visit an inmate in Hanover County follow these steps:
1.  Start by confirming that Pamunkey Regional Jail's Video Visitation is working correctly by looking up Hanover County here.

2.  The next step is to create an account here for GettingOut.
3. Then add funds to your account.
4. Last, select Pamunkey Regional Jail, and then the inmate you wish to communicate with.

Other Hanover County Services provided by GettingOut:
 - Phone Calls & Voicemail 
 - Email, Photo & Video Sharing
-  Inmate Tablet Rental
-  Deposits

Customer Service
If you have any questions about the Pamunkey Regional Jail Visitation Services you can call them at 866-516-0115.
Frequently Asked Questions

* All the information you need to have complete knowledge about inmate visitation; policies, rules, fees, schedules, tips, dress codes, and children, lawyers and clergy visitation in Hanover County, can be found on our Visit Inmate Page.

Pamunkey Regional Jail Phone: 804-365-6400


 

How to Send a Carepack Commissary Package Directly to an Inmate in Hanover County

To send a commissary carepack (food, snacks and goods) directly to an inmate in Pamunkey Regional Jail follow these steps:

  • Select Virginia, then select Pamunkey Regional Jail, and then select the 'Send a Package Order' option.
  • Register and create an account with Access Securepak, for Hanover County.
  • Choose the inmate and the products you want shipped to them, and input your payment method. 
  • NOTE: There may be a limit on how much product you can send your inmate in Hanover County at any one time.

For all information, tips and available items for shipping Commissary packages to an inmate in Pamunkey Regional Jail check out our Commissary Instructions Page for Hanover County.


 

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Frequently Asked Questions

How do I open an inmate phone account at the Pamunkey Regional Jail?
The Pamunkey Regional Jail uses a third-party phone service called GTL Connect Network. If you want to communicate by phone with your inmate, you have to first open an account with GTL. They have three different types of accounts: (1)AdvancePay - which is a prepaid collect calling service which allows an inmate to call your phone number using funds that you deposit. (2)PIN Debit - which allows an inmate to call direct to anyone they choose using money that you have deposited for them, or they can use money from their commissary or trust account to purchase prepaid phone credits. (3)Inmate Voicemail - In order to leave a voicemail for your inmate you must have an active AdvancePay Account. To leave a voicemail message you will call a local number that Pamunkey Regional Jail has set up, select their Inmate ID, then record the message you want to leave them. To find out the phone number you call to leave a message, call Pamunkey Regional Jail at 804-365-6400 or call GTL Connect Network at 877-650-4249. Learn more about how to get phone calls from an inmate in the Pamunkey Regional Jail.

How much does it cost for an inmate to make a phone call from the Pamunkey Regional Jail?
Phone call rates from your inmate in the Pamunkey Regional Jail to you vary and are subject to change, but in general the costs are as follows: AdvancePay Phone Calls - $0.21 per minute. PIN Debit Phone Calls - $0.21 per minute. Traditional Collect Phone Calls - $0.25 per minute. VOICEMAIL Message (one minute max) - $1.00 per minute. Learn more about how much phone calls cost in the Pamunkey Regional Jail, or call GTL Connect Network at 877-650-4249.

Can inmate phone calls from the Pamunkey Regional Jail connect to my mobile phone number?
Yes. When an inmate in the Pamunkey Regional Jail calls you using a GTL Connect Network phone service's AdvancePay or PIN Debit account, the calls can connect to your cell phone. Learn more about how to set up a phone account for an inmate in the Pamunkey Regional Jail.

Why is my Pamunkey Regional Jail phone status blocked?
If your phone status at the Pamunkey Regional Jail is showing being BLOCKED, there could be several reasons for this: (1)There are not enough funds on your AdvancePay or PIN Debit Account, (2)You have a new telephone number, and a restriction could be on your line, (3)You may have accidentally pressed the incorrect number when attempting to accept the incoming call and you may have blocked your line, (4)In the past you may have requested to have a block placed on your phone and you never had it removed. On any of these issues of your phone being blocked, you can resolve them by calling GTL Connect Network at 877-650-4249. Learn more about how to unblock a phone in the Pamunkey Regional Jail.

Are phone calls with an inmate at the Pamunkey Regional Jail recorded?
Yes. All phone calls with an inmate in the Pamunkey Regional Jail are recorded. All calls except those with their lawyer. Everything you say and do are going to be heard and recorded by the jail staff. If you discuss your inmate's pending criminal case or any criminal activity, you can be assured that the conversation will end up being sent to the prosecutor and/or other law enforcement. Learn more about inmate phone calling privacy tips with an inmate in the Pamunkey Regional Jail.

How do I control all phone calls with an inmate in Pamunkey Regional Jail?
In order to have full control over the phone expenses and who your inmate can call while in the Pamunkey Regional Jail, you need to open a GTL AdvancePay phone account. With this type of account, when you deposit money, your inmate can only call your phone number. However, since your inmate can also purchase prepaid phone time through commissary, they can use the prepaid account to phone whoever they choose, as long as the person or number is not blocked by Pamunkey Regional Jail. Learn more about how to control your inmate's phone calls in the Pamunkey Regional Jail.

How do I make a deposit into a Pamunkey Regional Jail inmate's phone account?
GTL Connect network has five different options for making deposits for your inmate's phone account: (1) Online, at the GTL Connect network website. (2) By phone - Call - 877-650-4249. (3) At the Pamunkey Regional Jail lobby kiosk. (4) By mailing a check or money order to: AdvancePay Service Department - P.O. Box 911722 - Denver, CO 80291-1722. (5) Walk-in retail locations such as Western Union Quick Collect [Blue Form], Walmart, ACE, Kmart, Kroger,  and more. Learn more about how to deposit money for an inmate's phone account in the Pamunkey Regional Jail.

Who is ViaPath Technologies?
GTL Connect Network and their sister company GTL gettingout are currently undergoing a merger and rebranding into a single entity called ViaPath Technologies. During this transition, all of the current services, links and prices will remain the same. Pamunkey Regional Jail, and family members and friends of inmates will not see any changes during the transition, as it will be a slow, measured, seamless process. The end result will be a more responsive company with even better services for you and your inmates.

Do inmates in the Pamunkey Regional Jail have access to tablets?
Yes. Pamunkey Regional Jail is transitioning to having free tablets available to all inmates for basic services. In addition, you will be able to purchase tablet subscriptions which will include, music, movie streaming, educational programming, legal research and more. Learn more about how to rent a tablet for an inmate in the Pamunkey Regional Jail.

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