An inmate in the Brown County Jail can call you using one or more of the following three methods, however during booking the facility allows each offender at least one free call to a friend, family member or bond company.
1. If your phone service - usually your land line - accepts collect calls, then they can call you collect. Note: Mobile phones don't usually accept collect calls.
2. The Brown County Jail's commissary will sell your inmate a pre-paid calling card from City Telecoin that they can use to phone you or others.
3. The inmate can call you using credits or money that you or someone else purchases from City Telecoin. Call 318-746-1114 to get information on how to set this up by phone.
When your inmate is booked into Brown County Jail, they provide a list of a limited number of people that they will allow to visit them and make phone calls to. These must be approved by the facility first.
Further information, including cost, daily phone call limits and times of the day and evening when calls can be made, including a complete list of Frequently Asked Questions and Answers, is below.
Address:
3030 Curry Lane
Green Bay, WI 54311
Phone:
920-448-4250
Inmate phone services for inmates at the Brown County Jail are provided by City Tele Coin.
Send an Inmate a Deposit Online to purchase phone cards.
For more information, you can call City Telecoin from 7:00 AM to 11:00 PM CST by dialing 318-746-1114, or email them: onlinesupport@citytelecoin.com.
City Tele Coin also provides the following service for inmates and their families:
Secure messaging of texts.
Video Visitation.
You can find answers to most of your questions on their FAQ page.
There are dozens of third-party for profit companies working with Brown County Jail and other jails in Wisconsin to provide a way for inmates to phone friends and families at rates that are much less than what jails have been known to charge in the past.
The lower rates come at a cost to inmates though, as most of the profit from these calls pay for other benefits such as television and both indoor and outdoor recreational services from board games to sports and workout equipment.
To find out what phone service is being used for inmates housed in Brown County, call 920-448-4250, or if the phone service is not noted above, click on one of these companies below, each of which provide service for jails in the state of Wisconsin:
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This jail contracts with SecurusTech.net for inmate phone calls.
Securustech.net offers several options to receive phone calls from inmates.
AdvanceConnect
Advance connect is a prepaid phone system. You open and put money on the refillable account and the inmate calls collect. You always have the option to accept or decline the call. The cost of each call is deducted from your prepaid account balance.
Benefits of AdvanceConnect:
You control how much you spend on calls with how much money you put on the account
You can receive collect calls from the inmate even if your regular phone company blocks calls from jails/prisons
The inmate can also call you on your cell phone (as long as the jail/prison doesn’t restrict it)
There is a minimum $25 requirement each time you add funds to the account
Calculate the cost of a call by clicking here.
You can pay by:
Credit/Debit Card Online or By Phone
MoneyGram
Pay By Mail for AdvanceConnect) Mail check, money order or cashier’s check to Mail to:
Securus Correctional Billing Services
PO Box 650757
Dallas, TX 75265-0757
Be sure to include the phone number and AdvanceConnect account number on the memo line.
Western Union
Click here to open an account.
Direct Billing
With Direct Billing, you can accept collect calls from an inmate and Securus Correctional Billing Services will bill you each month. You must have approved credit to open this type of an account.
Benefits of a Direct Bill account include:
Can connect several phones to the account so you can receive calls in multiple settings
Written monthly statements of call activities
No minimum amounts
You can receive as many calls as you wish as long as you pay the bill in full each month
Your Direct Bill account balance can be paid by:
Credit/Debit Card Online or By Phone
MoneyGram
Pay By Mail for Direct Bill
Western Union
Traditional Collect Calls
The traditional collect call method is good if you will only receive inmate calls on house phones or other landlines. Some phone providers block all calls from penal institutions but if your company allows them:
Your account will be automatically created as soon as you accept the first call from a jail/prison
Your account number is your phone number
You will receive a 90 day rolling spending limit
Your charges will appear on your next phone bill
Limitations: You are subjected to a 90-day rolling limit on spending. When you accept the call, the charges will be deducted from that available limit and Securus submits the charges to your phone company. If you exceed your 90 day limit within the rolling 90 days, your Direct Billing account is blocked until your charges roll off through payment of your phone bill. You will still be able to receive other phone calls during this time, just no calls from penal institutions.
Click here to learn more about Traditional Collect Calls and how to set up the account.
Inmate Debit
An inmate debit account gives the inmate a prepaid phone account that can be used for calls. Many jails/prisons allow inmates to transfer money from their jail/commissary accounts to their inmate debit accounts to pay for calls. Friends and families are also typically allowed to help fund those accounts. There is a $7.95 fee each time you fund the account. You can deposit $0.01 - $100.00 each time.
Benefits
The inmate can call anyone who is approved on their call list without requiring each of those people to set up their own prepaid phone accounts
You can deposit money to an inmate’s phone account without having to set up your own account
Calls can be made to cell phones (as long as the jail/prison does not restrict it).
Click here to see if an inmate has an account set up and to deposit money to it.
The following payment methods are accepted for Inmate Debit accounts:
Credit/Debit Card Online or By Phone
MoneyGram for Inmate Debit
Pay By Mail Inmate Debit
Pay By Mail for AdvanceConnect) Mail check, money order or cashier’s check to Mail to:
Securus Correctional Billing Services
PO Box 650757
Dallas, TX 75265-0757
A growing number of jails/prisons offer email services for inmates and their families. Cost varies but average:
$0.60 for the first page
$0.00 second page is free
$0.30 for each additional page
Each page is a full-sized page with standard-sized text
NOTE: Emails are scanned for content and delivered to the inmate, usually within 24 hours. If desired you can provide funds for the inmate to handwrite back to you and it will be scanned and sent to you via your email address, typically within 24 hours.
Click here to see if your jail/prison offers email services. If so, click here to open and fund an account.
VIDEO VISITS
Securus Video Visitation is not charged on a per-minute basis. The way to schedule a video visit is dependent on each jail/prison’s video visit guidelines.
Benefits
No need to travel to the facility - eliminate the cost of gas, food, hotel stays, and excessive time off of work
No need to wait in lines waiting for a visitation time
No need to leave your possessions in the car
Convenient, scheduled visitations - receive email updates and reminders
You must open a Securus Online account to participate in video visits. Opening the account requires your name, address and government-issued photo ID.
Once approved by the correctional facility, you can begin scheduling your Securus Video Visitation sessions.
What you need to use Securus Video Visitation:
Securus Online account with Securus Video Visitation enabled
Computer with Internet, sound, and a web camera
Valid email address
Credit or debit card
Click here to learn more about video visits.
Click here to see if your jail/prison offers video visits through Securustech.
Click here to open an account.
Can I call an inmate in the Brown County Jail?
Can I leave a message for an inmate in the Brown County Jail?
Can an inmate in the Brown County Jail call me?
Can an inmate in the Brown County Jail call their friends?
How do I accept collect calls from an inmate in the Brown County Jail?
How much am I charged for accepting a collect call from the Brown County Jail?
Who should I contact if I’m having difficulty receiving collect calls from the jail or prison?
How much does it cost for an inmate in the Brown County Jail to call me?
What times are inmates in the Brown County Jail allowed to make phone calls?
How often can inmates in the Brown County Jail make phone calls?
What is the inmate telephone service for the Brown County Jail?
What are the phone companies that facilitate phone calls with jails and prisons?
Can an inmate text me from the phones in the Brown County Jail?
Can an inmate in the Brown County Jail buy calling cards?
What is the most that an inmate in the Brown County Jail can spend on phone calls?
Do I need a credit card to purchase phone credits for an inmate in the Brown County Jail?
What is the difference between a phone call and a video call?
Can inmates in the Brown County Jail use their cell phone?
Is it illegal for an inmate to use a cell phone in the Brown County Jail?
No, you cannot call an inmate in the Brown County Jail. You can however call 920-448-4250 or search online, to see if your inmate is in custody.
When an offender is first arrested and is being booked into jail, they are allowed one or two free phone calls to notify friends or family of their situation. If they are unable to notify someone at that point, they can try again, this time it will be a collect call that you will have to pay for if your phone service allows you to receive collect calls, once they are classified, processed, dressed and brought to their unit.
However, if the phone they call is a cell phone, which normally do not allow the receipt of collect calls, or your phone service does not allow for collect calls, then you will not be able to receive any phone calls from them until you purchase phone credits from City Tele Coin the Brown County Jail’s inmate calling system.
The information for City Tele Coin is located at the top of this page. If that information is missing, it is because the facility recently changed companies. However, you can get updated details by calling 920-448-4250.
It is rare that a jail (or prison) will accept messages for an inmate. Of all the thousands of jails in the United States there are probably less than one hundred that have a message line. Jails in the state of Minnesota are the one exception.
There are two other exceptions to this rule:
1. The Brown County Jail will accept a message if there is a family emergency such as a death in the family. In a case like this the message will be conveyed by a jail chaplain or someone that is very high ranking in leadership. Inmates are already under a lot of stress and emotion, and the staff realizes this. It is for this reason they will be very careful how they pass the message along and being watchful afterwards.
2. Many of the inmate phone systems used by jails allow for messages to be left for a small fee, usually less than $1.00 for a minute. It is done in the form of a voicemail from you. To see if the Brown County Jail offers that service call City Tele Coin, with additional information found at the top of this page or call the jail at 920-448-4250.
Yes, an inmate in the Brown County Jail can call you using any of the following three ways:
1. The inmate can call you ‘collect’ if your phone service accepts collect calls.
2. The inmate can call you using a prepaid calling card that they can purchase from the jail’s inmate commissary.
3. The inmate can call you using credits or money that you or someone else purchase from the jail's inmate phone service. This information can be found at the top of this page.
If you can’t find this jail’s phone service - outlined above - it means that they may have recently changed it. Call the jail at 920-448-4250 to get the information you need.
Also, it is becoming standard that when an inmate is booked in jail, they must make a list of a limited number of people that they will allow to visit them and/or make phone calls to. If the Brown County Jail requires this, then you will have to be on their list to receive phone calls from your inmate.
Yes. If a person is on the inmate’s approved phone contact list and the person accepts a collect call, or the inmate has funds on their prepaid card or City Tele Coin phone service, there are no restrictions based on whether the person and inmate are related or not.
The only exception to that is if you, as the person who funds their City Tele Coin inmate phone account, puts restrictions on the account, so that the account can only be used to communicate with you and not other people. This allows you and not the Brown County Jail to control who the inmate can speak with.
When you receive a collect call from the jail, you will first hear a recording that the call is a collect call and coming from a jail and the person’s spoken name. You will then be asked to respond with a prompt or by voicing “yes” that you agree to accept the call. At that point you can either accept it or refuse it.
If you continue to get calls from the jail and don’t want to receive them anymore, you can contact your phone service and request that that number be blocked.
The cost of a collect call is the most expensive call that you can make (or take). In fact, the cost (per minute) for a collect call can often exceed the cost of an international call.
Expect to pay about $1.00 to 1.50 per minute for a collect call. Compared to the cost of a call going through the inmate City Tele Coin phone service that the jail contracts with, ‘collect calls’ can be five to ten times more expensive.
If you are having difficulties receiving collect calls from the Brown County Jail contact your own personal phone service. Keep in mind that your land line service provider is not the same as your cell phone service provider.
The federal government limits the cost of a phone call from any jail in the United States to $0.21 per minute. This is true whether the inmate is using a prepaid card or one of their friends or family members have contracted with the City Tele Coin phone service that the jail recommends.
In general, most of these companies are honest and trustworthy. The complete list can be found by scrolling down this page further.
There are independent companies that you can find and purchase phone time from that have fees as low as $0.05 to $0.10 per minute. They usually accomplish this by selling you blocks of time that you may never use, or they have exorbitant fees in other areas. Be a smart consumer and study these offers carefully.
In general, inmates in the Brown County Jail can make phone calls between the time when breakfast ends until ‘lights out’ at the end of the evening.
They will not allow phone calls to be made during meals, head counts, lockdowns or during shift changes.
Inmates who are workers (trustees), are on work release or have other responsibilities are also limited to when they can make phone calls, as their schedules take priority over personal time.
In general, other than during scheduled events, you can communicate by phone between the hours of 7:30AM and 10:00PM.
There is no limit to how often an inmate can make phone calls. They are limited only by how much money you are willing to give them to add City Tele Coin phone time.
When and if there are limits, the limits never apply to phone time with their lawyer or legal matters related to their criminal court case.
There are some jails and prisons that limit how much an inmate can spend on phone calls, specifically inmates in the United States Federal Bureau of Prisons, which limits federal prisoners to a $300 'phone spend' every month.
Information about the City Tele Coin inmate telephone service for this facility can be found at the top of this page. If the information is missing that means that the facility recently changed carriers and has not updated the information. In that case, call the jail at 920-448-4250 to get the answers to your questions.
Each of these phone companies provide similar services, and each cannot charge more than $0.21 per minute for domestic calls, however it is a very competitive industry due to the size of the market in which their customers are literally ‘captive’ in every sense of the word.
Amtel Phones
CIDNET
City Tele Coin
Correct Solutions Group
Correct Pay
Ctel
Gettingout
GTL
Homewav
ICSolutions
Inmate Canteen
Inmate Sales
Lattice (nexus telephone)
NCIC
Paytel
Prodigy Solutions
Reliance
Securus
Smart Communications
Tiger
No. Inmates in the Brown County Jail cannot text from the phones, but more and more jails, including this one, are bringing in a City Tele Coin text service for inmates that can work from kiosks and tablets in their units. For more information, check out the email and text page.
Almost every jail allows inmates and their contacts to purchase calling cards from commissary or buy phone credits and time online from their phone service. There remain a few jails that still only allow collect calls which is an unfair financial burden on inmates and their families.
To see if the Brown County Jail allows the purchase of phone cards, check the information at the top of this page, check out the commissary page or call the jail at 920-448-4250.
There is no limit to how often an inmate can make phone calls. They are limited only by how much money you are willing to give them to add City Tele Coin phone time.
There are some jails and prisons that limit how much an inmate can spend on phone calls, specifically inmates in the United States Bureau of Prisons, which limits federal prisoners to a $300 spend every month, however during the holiday months that number is increased to $400 per month.
Of the dozens of phone companies listed above that do business with the jails and prisons, there are only a few that have a way for you to use cash to purchase phone credits or phone time from them, usually in an ATM machine at check cashing outlets, and only a couple that have a way for you to fund an inmate phone account by mailing them a money order or cashier check.
If you don’t have a credit or debit card from a bank, you can always get a prepaid one at thousands of check cashing locations across the country.
Most jails also have a way for inmates to purchase prepaid phone cards from their commissary. These jails usually allow the inmate’s trust account to be funded with postal money orders, negating the need for having a credit or debit card altogether.
Call 920-448-4250 to see if the Brown County Jail’s commissary has prepaid phone cards or check out the commissary page.
A video call is no different than a video visit. It allows both the inmate and their approved contacts to see each other during the conversation. This is becoming the preferred method for inmates and their friends and family members to communicate, as it costs pretty much the same, as visual contact communicates on a different level than just the voice.
Jails and prisons that have the option of video calls and video visits also most likely have handheld tablets for inmate use. This gives the inmate the ability to communicate from their cell or a remote corner of the unit, which adds a level of privacy that a kiosk on the wall does not offer.
To see if Brown County Jail offers City Tele Coin video calls, go to the Visitation page for information. If you can’t find it there, it may be because this facility recently changed companies, so you can call the jail at 920-448-4250 for details on how to arrange video calls.
No, they cannot use their cell phone.
Inmates have their cell phones taken from them when they are initially booked into jail and will not get them back until they are released, provided the phone is/was not kept by the arresting agency as evidence in a criminal investigation.
Cell phones are considered contraband and a security risk to a jail or prison. All communication: Written, spoken or video, other than an inmate’s communication with their lawyer, are monitored by the facility.
If an inmate is caught with a cell phone that has somehow been smuggled into a jail, the inmate will be charged with a crime. It is considered more serious than being caught with drugs, as a cell phone can be used to intimidate potential witnesses, arrange an escape or run a criminal enterprise outside of the jail’s walls.
It is unlikely that you can get charged with a crime for communicating with an inmate using a cell phone while incarcerated in the Brown County Jail.
That said, if it is found that you knowingly were doing it, you could have your visitation or City Tele Coin phone privileges suspended, or even permanently terminated by the jail.
If you were involved in the smuggling of the phone, that is a criminal offense. It may also be a crime if you were adding ‘minutes’ onto a prepaid phone that you knew was smuggled into the jail and was being used for illegal purposes.
City Telecoin also has a secure messaging service that allows you and your inmate to send and receive messages electronically (after being read by the jail).
Check to see if Brown County Jail has begun allowing this servce as well.
Jails limit an inmate's phone time to certain hours of the day, so it is important you keep a regular schedule that works for both you and your inmate.
If your inmate does not call on time, he or she could be locked down, the phones could be turned off or there could be another reason. Don’t panic. Phone issues are common in the field of incaceration.
Phones are the only way for an inmate to hear your voice and temporarily 'escape' the loneliness of incarceration, so use your time well. Arguing about anything will leave you both feeling empty and guilty, so avoid it at all costs.
All phone conversations are recorded. Whatever you talk about, can and will be used against your inmate in court. Never discuss their pending criminal case!
Click here to view the jail website for additional information.
