Ozaukee County Jail Remote Inmate Video Visits
Schedule a Video Visit with an Inmate at the Ozaukee County Jail - Remotely or at the Jail
The Ozaukee County Jail believes in the importance of their inmates having an opportunity to have visits from family and friends. When an inmate is released he or she needs to return home, and closeness to their family is one of the strongest reasons that keeps them from getting in trouble again.
One way that Ozaukee County Jail is able to accomplish this is with ICSolutions remote video visitation. Remote visiting allows loved ones to use their phone or computer to connect directly with their inmate via a video kiosk in the jail or using tablets, all in a joint effort between the facility and ICSolutions.
The benefits of video visitation are:
- It keeps inmates happy.
- Allows the inmates to stay in touch with friends, family and children.
- It saves on staff time, thus money.
- Allows the jail to partake in a revenue share.
- Keeps viruses from spreading.
- Keeps contraband from entering the facility.
For more information on ICSolutions video visits and video messages, call the facility at 262-284-8446 or scroll down for a complete section of Frequently Asked Questions and Answers.
Ozaukee County Jail
Address:
1201 South Spring Street
Port Washington, WI 53074
Phone:
262-284-8446
Ozaukee County Jail - Remote Video Visitation with your Inmate
Ozaukee County Jail uses IC Solutions for their Remote Video Visitation services.
In order to visit with your inmate online, you must first register with IC Solutions.
There are three ways to visit remotely with your inmate:
1. Using your personal computer.
2. Using the IC Solutions iphone or Android app.
3. Using the IC Solutions visitation kiosk in the jail lobby.
How it Works
Register or Log in here.
- Once you are logged into your existing IC Solutions account or have created a new account and are logged in, you must select Register for Video and enter the facility name.
- Select your Inmate.
- Fund your account using either a Visa, Mastercard credit or debit card.
- Schedule a Visit.
Registering and Scheduling Video Visits Instructions
'Understanding IC Solutions Video Visits' Instructions
Remote Visitation using the IC Solutions app
Download your phone app:
iphone
Android
Instruction for using the IC Solutions app
Cost of a Remote Video Visit
- IC Solutions shows the price and length of a remote video visit before you confirm it. Rates are set by the provider and can change.
Video Visitation Rules
Understanding the rules completely are the responsibility of both you and your inmate. Not knowing the rules will NOT be accepted as an excuse if you make a mistake and violate them. Disobeying them could result in being banned from have future visits.
• Any inmate or visitor whose behavior is disruptive during a visit may have his/her visiting privileges suspended/terminated.
• All visits are subject to monitoring and recording.
• All visits must be scheduled ahead of time; the IC Solutions calendar shows which time slots are open.
• Be logged in or checked in before the scheduled start time.
• Valid picture identification (e.g., driver's license, State I.D., or Military I.D. with picture) is required of all visitors, with the exception of children under the age of 17.
• Visitors under the age of 17 must be accompanied and supervised by an authorized adult visitor.
• Visitors who 'arrive' after the scheduled start time may not be allowed to visit.
• Clothing must cover all private/sensitive body areas.
• The visitation schedule may be canceled or altered on holidays or for safety/security reasons.
• Ozaukee County Jail can disconnect, deny, change, or cancel a visit at any time.
• Internet connectivity issues during offsite visits will NOT be refunded.
• Each visitation session will show a timer to display elapsed time.
• After your visit has ended your connection will be terminated automatically.
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ICSolutions Video Visitation provides a secure online platform that enables families to conduct scheduled face-to-face video visits with incarcerated loved ones from home using an internet-connected smartphone, tablet, or personal computer equipped with a webcam.
Important: Advance Registration and Visitor Clearance Required
Detention centers do not permit unscheduled or unverified video sessions. Correctional facilities require prospective visitors to submit government-issued photo identification and receive administrative clearance before booking an appointment, an approval process that can take up to 48 hours depending on facility staffing. You should verify your visitor approval status with the facility prior to scheduling. If you do not register well in advance, you will miss your loved one's scheduled visiting window for the week.
Step-by-Step Instructions to Register and Schedule a Video Visit
- Visit www.icsolutions.com and sign into your account.
- Register your visitor profile and upload a clear photo of your government-issued ID (driver's license or passport) for facility background review.
- Wait for email notification confirming facility visitor approval.
- Select Schedule Visit, choose the detention facility, and select the inmate.
- Browse the available schedule calendar, select a time slot, and pay the visitation fee using a credit or debit card.
- Log into the website or app 10 minutes prior to the start time on a device with a functioning camera, microphone, and reliable high-speed internet connection.
What the Inmate Needs to Do
The inmate receives a visitation notification on their housing unit video kiosk or terminal. At the appointed time, they log in with their PIN and sit before the terminal. Inmates and visitors must strictly observe jail dress and conduct rules; sessions are monitored by staff and will terminate immediately upon any violation.
Official Provider: ICSolutions Official Website
Customer Service Telephone: 1-888-506-8407
Support Hours: 24 hours a day, 7 days a week, 365 days a year
Supported Languages: English and Spanish
Other Services Provided by ICSolutions
In addition to Remote Video Visitation, ICSolutions provides calling and voicemail services at participating correctional facilities:
- AdvancePay Prepaid Calling Accounts: Prepay for phone calling minutes so your loved one can call your telephone directly.
• Learn more on our website: AdvancePay Calling Guide | • Visit official vendor page: ICSolutions Prepaid Calling - Inmate Voicemail Services: Leave recorded voice messages that your loved one can listen to on dayroom phones.
• Learn more on our website: Inmate Voicemail Guide | • Visit official vendor page: ICSolutions Voicemail - Access Secure Deposits (Partner Trust Transfers): Deposit trust money into an inmate's account via Keefe Group partner networks.
• Learn more on our website: Inmate Trust Deposits Guide | • Visit official vendor page: Access Corrections Trust Deposits
Frequently Asked Questions about Remote Video Visits
What is a video visit, and how do they work?
Who are the companies that facilitate video visits?
What is a video visit, and how do they work?
Video visitation, also known as remote visitation, is quickly becoming the preferred method for visiting an inmate in jail or prison for the following reasons:
• It requires little to no staff, versus the staff required to move inmates to and from the visit and watch over the visit. It saves the Ozaukee County Jail money.
• It removes any opportunity for contraband (drugs) to enter the facility.
• It can become a profit center for the facility, given that the revenue generated by visits is shared with the jail.
• While inmates prefer to see family and friends in person, video visitation allows them to visit with them more often, and on a whim.
• Video visitation gives the inmates and their visitors the feeling of more privacy.
IC Solutions Video visitation from the perspective of the visitor allows them to visit from their home, their car, at work, and even allows them to take their device to a family or religious gathering. It allows them to give their inmate the feeling of belonging and not being forgotten.
Video visitation can take place on a computer, a tablet or a phone.
Video visitation saves time. Instead of spending hours driving to the jail, checking in, filling out paperwork, potentially being searched, waiting, and then having a 15–30-minute visit, if it isn’t cancelled at the last minute, the visit can be done from anywhere during a short break in the visitor’s day.
If the visitor does not have access to a phone or computer, they can make an appointment ahead of time and use terminals in the lobby of the jail.
You must also be on the inmate's approved list, even for a IC Solutions video visit.
Who are the companies that facilitate video visits?
There are several different companies that contract with all the jails and prisons that allow video visitation:
These are the companies in alphabetical order:
CIDNET
City Tele Coin
Correct Solutions Group
Correct Pay
Ctel
Gettingout
GTL
Homewav
IC Solutions
Inmate Canteen
Inmate Sales
iwebvisits
JailATM
Jpay
NCIC
Prodigy Sales
Reliance
Securus
Smart Communications
Tiger Services
Visitel
In addition, some jails use Microsoft Meeting and Zoom.