Ozaukee County Jail, WI Video Visitation

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Ozaukee County Jail

Address:
1201 South Spring Street
Port Washington, WI 53074-0245
Phone:
262-284-8446

Ozaukee County Jail - Remote Video Visitation with your Inmate

Ozaukee County Jail uses IC Solutions for their Remote Video Visitation services.

In order to visit with your inmate online, you must first register with IC Solutions.
There are three ways to visit remotely with your inmate:
1.   Using your personal computer.
2.   Using the IC Solutions iphone or Android app.
3.   Using the IC Solutions visitation kiosk in the jail lobby.

How it Works
Register or Log in here.

Once you are logged into your existing IC Solutions account or have created a new account and are logged in, you must select Register for Video and enter the facility name.
Select your Inmate.
Fund your account using either a Visa, Mastercard credit or debit card.
Schedule a Visit.

Registering and Scheduling Video Visits Instructions

'Understanding IC Solutions Video Visits' Instructions

Remote Visitation using the IC Solutions app
Download your phone app:
iphone
Android
Instruction for using the IC Solutions app

Cost of a Remote Video Visit

The cost for a remote video visit ranges from $7-10 for 20-25 minute visit. Rates are subject to change.

Video Visitation Rules
Understanding the rules completely are the responsibility of both you and your inmate. Not knowing the rules will NOT be accepted as an excuse if you make a mistake and violate them. Disobeying them could result in being banned from have future visits.
•   Any inmate or visitor whose behavior is disruptive during a visit may have his/her visiting privileges suspended/terminated.
•   All visits are subject to monitoring and recording.
•   All visits must be scheduled 6 hours prior to the appointment or up to 13 days in advance.
•   You must check-in 15 minutes prior to the scheduled visit.
•   Valid picture identification (e.g., driver's license, State I.D., or Military I.D. with picture) is required of all visitors, with the exception of children under the age of 17.
•   Visitors under the age of 17 must be accompanied and supervised by an authorized adult visitor.
•   Visitors who 'arrive' after the scheduled start time may not be allowed to visit.
•   Clothing must cover all private/sensitive body areas.
•   The visitation schedule may be canceled or altered on holidays or for safety/security reasons.
•   Ozaukee County Jail can disconnect, deny, change, or cancel a visit at any time.
•   Internet connectivity issues during offsite visits will NOT be refunded.
•   Each visitation session will show a timer to display elapsed time.
•   After your visit has ended your connection will be terminated automatically.

Ozaukee County Jail Inmate Visitation Schedule

1201 South Spring Street
Port Washington, WI 53074-0245
262-284-8446

First, you must register an account with IC Solutions, then add Ozaukee County Jail, then your inmate.
Second, you can choose a time to visit.
Offsite Video Visits can be done on Android, IOS (Apple) or Windows devices.
Non-Contact and Offsite Video visits are 30 min long.
Inmates get 2 Non-Contact visits per week and 2 Offsite Video Visits per week.
Offsite visits are $7.50
All visits must be scheduled 24 hours prior to the appointment or up to 1 weeks in advance.
CHECK-IN: 10 minutes prior to scheduled visit.
Valid picture identification (e.g., driver’s license, State I.D., or Military I.D.) is required at Check-In.
Visitors under the age of 17 must be listed as an additional visitor and accompanied and supervised by an authorized visitor over the age of 18.
If a visitor loses internet connection during an offsite video visitation session, no refund will be issued.
Each inmate is given 2-3 days of visitation available to them. Once you sign in, you will learn your inmate's days and times.

ON-SITE VISITATION SCHEDULE

DAY	TIME
SUNDAY	9:00AM - 8:20PM
MONDAY	9:00AM - 8:20PM
TUESDAY	9:00AM - 8:20PM
WEDNESDAY	9:00AM - 8:20PM
THURSDAY	9:00AM - 8:20PM
FRIDAY	9:00AM - 8:20PM
SATURDAY	9:00AM - 8:20PM

REMOTE VISITATION SCHEDULE

DAY	TIMES
SUNDAY	9:00AM - 8:20PM
MONDAY	9:00AM - 8:20PM
TUESDAY	9:00AM - 8:20PM
WEDNESDAY	9:00AM - 8:20PM
THURSDAY	9:00AM - 8:20PM
FRIDAY	9:00AM - 8:20PM
SATURDAY	9:00AM - 8:20PM

What is a video visit?

Video visitation, also known as remote visitation, is quickly becoming the preferred method for visiting an inmate in jail or prison for the following reasons:

•   It requires little to no staff, versus the staff required to move inmates to and from the visit and watch over the visit. It saves the Ozaukee County Jail money.
•   It removes any opportunity for contraband (drugs) to enter the facility.
•   It can become a profit center for the facility, given that the revenue generated by visits is shared with the jail.
•   While inmates prefer to see family and friends in person, video visitation allows them to visit with them more often, and on a whim.
•   Video visitation gives the inmates and their visitors the feeling of more privacy.

Video visitation from the perspective of the visitor allows them to visit from their home, their car, at work, and even allows them to take their device to a family or religious gathering. It allows them to give their inmate the feeling of belonging and not being forgotten.

Video visitation can take place on a computer, a tablet or a phone.

Video visitation saves time. Instead of spending hours driving to the jail, checking in, filling out paperwork, potentially being searched, waiting, and then having a 15–30-minute visit, if it isn’t cancelled at the last minute, the visit can be done from anywhere during a short break in the visitor’s day.

If the visitor does not have access to a phone or computer, they can make an appointment ahead of time and use terminals in the lobby of the jail.

You must also be on the inmate's approved list, even for a video visit.

What are the companies that work with the jails and prisons that allow video visits?

There are several different companies that contract with all the jails and prisons that allow video visitation:

These are the companies in alphabetical order:

CIDNET
City Tele Coin
Correct Solutions Group
Correct Pay
Ctel
Gettingout
GTL
Homewav
IC Solutions
Inmate Canteen
Inmate Sales
iwebvisits
JailATM
Jpay
Gettingintouch (netvisit)
NCIC
Prodigy Sales
Reliance
Securus
Smart Communications
Tiger Services
Visitel
In addition, some jails use Microsoft Meeting and Zoom.

Ozaukee County Jail Inmate Mail Policies and Address - What Can You Send, and Where?

For inmates receiving mail in the Ozaukee County Jail there are different addresses and policies depending on the inmate's status, as well as what type of mail they are receiving; personal mail, legal mail, subscriptions or books sent from a third-party such as Amazon.

All mail is to be shipped to the Ozaukee County Jail:
Inmate's Full Name & Inmate ID#
Ozaukee County Jail
PO Box 247
Phoenix MD 21131-0247

For complete information on mail policies, what you can send an inmate and what address to send them, check out our Inmate Mail page.

TextBehind enables you to communicate with your incarcerated loved ones located inside the United States from anywhere in the world using text letters, kids' drawings, and custom greeting cards. Unlimited inmate reply letters are processed for electronic delivery to your smartphone and email at no extra charge.
The cost to send an electronic letter is approximately $1.00.

Here’s how it works for Ozaukee County Jail:
1.   All offender mail (paper and electronic) is addressed and delivered to TextBehind. Electronic mail is sent through the apps (iphone, Google Play). Paper mail is sent to the address below:
Inmate Name and Inmate Number
Ozaukee County Jail Wisconsin (note: please do not abbreviate the name)
P.O. Box 247
Phoenix, MD 21131
2.   If it was sent via TextBehind's app (iphone, Google Play), TextBehind can process it within one business day.
3.   An additional step is involved in processing mail that is sent using the U.S. Postal Service. TextBehind will use a scanner to make digital files of the contents of the mailing—including cards, photos or artwork.
4.   All digital files are then forwarded to the offender’s assigned prison.
5.   Ozaukee County Jail mailroom prints approved pages and delivers them to the inmate.

IMPORTANT NOTES:

TextBehind does not deliver any mail to the inmate directly, nor do they guarantee delivery of your letters to the inmates by the courier, jail or prison staff. Once they process your mail and ship them out on your behalf, they are out of the loop entirely. However, at times they may offer to resend your letters under certain strict conditions as a courtesy.
Inmates do not receive any invites when you add them, and neither do they need to accept the use of TextBehind service. Once you add the inmate, you can create letters for them.

Here’s what happens when TextBehind receives a letter from an inmate:

Upon receiving, TextBehind staff open their letters, scan, and upload high-quality images to your TextBehind account as a complimentary service. You are not required to have any money or credits balance in your TextBehind account to receive inmate letters.
Next, you will receive a text and email alert to notify you of any new incoming reply letters. At that time, you can log into the TextBehind website or mobile app and view letters in your CONTACTS >> Click on Conversation Icon.

YOU NEED TO KNOW THIS...

Inmates do require a stamp to send out their letters to TextBehind using Postal Service.
The cash or credit balance from your TextBehind account will not be shared with inmates as a substitute for the stamps.
All letters printed and shipped by TextBehind nationwide to virtually any jail or prison facility are delivered to the jails/prisons by couriers such as the USPS or FedEx as their standard process.
After the shipments, TextBehind has no control over the process.
The delivery of your letters depends on couriers and prison staff taking necessary action on time.

IMPORTANT TextBehind LINKS:
Register / Log in with TextBehind
Contact TextBehind with Questions
Add an Inmate to your list of Contacts

** Address to Mail letters using TextBehind **
Inmate Name and Inmate Number
Ozaukee County Jail Wisconsin (note: please do not abbreviate the name)
P.O. Box 247
Phoenix, MD 21131

Why is TextBehind used by Lockups?
Due to the problem of letters and postcards containing, or soaked in contraband (drugs), TextBehind electronic and physical letters is replacing the former policy of allowing mail to be sent directly from inmate’s friends and family members, and vice versa.

How Inmates Can Use a Tablet to Access Services at Ozaukee County Jail

To find out how to get access to a tablet for inmate read the following:

1. First, Register or Sign In to GettingOut/GTL

2. Purchase the services you want for your Ozaukee County Jail inmate.
3. All inmates have free access to the tablets to read their letters from family & friends, but there are many other services available to keep your inmate busy while incarcerated... such as Games, Books, Music and Movies. These other services come with fees that you can pay for when you pay for phone service.

To learn more about Tablet Rentals for inmates, including the cost, all the services available and everything else you need to know, check out our Tablet Rental Page.

How to Communicate with an Ozaukee County Jail Inmate by Mail and by Email

To mail or email an inmate in Ozaukee County follow these steps:

When mailing a letter or postcard to an inmate, please follow these instructions:

All mail sent to an inmate at the Ozaukee County Jail must include the sender's name and mailing address in the top left corner of the envelope or postcard.
All mail must include the facility's address, as well as the inmate's name and assigned number.
Failure to include your return address will most likely result in your mail NOT being delivered and your letter destroyed.
The Ozaukee County Jail has a zero-tolerance policy regarding mail violations.
All the information you need to understand mail and email policies can be found on our Inmate Mail Page and our Text/Email an Inmate Page.

Emailing Messages & Photos

Facility_name_1} contracts with GTL GettingOut, the same service that handles iInmate Phone Systems and Video Visitation, for sending secure messages and photos between you and your inmate.

If you are not already registered, do so here, or Log in.

Then use the Facility Finder to:
1. Select Ozaukee County Jail,
2. Add your inmate to your list of contacts,
3. Add a credit or debit card to cover your costs.

Messages can be up to 500 characters long, including punctuation. At the bottom of your message there is a 'character countdown' feature.
After you click the “CONTINUE” button, you can review the cost to send your message to your inmate. You can also attach credits for your inmate to reply to your message. Be sure to accept the Terms and Conditions and click the “SEND” button for your message to be successfully delivered to your inmate.
You can also send your Ozaukee County inmate photos and videos.

Customer Service Questions
'Online' Contact Form, or
Call 866-516-0115

Go here to this FAQ to get answers to how the transition to ViaPath from GTL and gettingout will affect your account.

All the information you need to understand mail and email policies for Ozaukee County can be found on our Inmate Mail Page and our Text/Email an Inmate Page.

How to Send a Carepack Commissary Package Directly to an Inmate in Ozaukee County

To send a commissary carepack (food, snacks and goods) directly to an inmate in Ozaukee County Jail follow these steps:

Go to JailATM, choose Wisconsin, then choose Ozaukee County Jail
Type in your inmate's last name or their Inmate ID.
Select your inmate, and then you will be prompted to Register with them to open an account.
Select the products you want shipped to them at Ozaukee County Jail, and then input your payment method.
NOTE: There may be a limit on how much product you can send your inmate in Ozaukee County at any one time.
If you need to phone customer support, call 877-810-0914

For all information, tips and available items for shipping Commissary packages or sending money to an inmate in Ozaukee County Jail check out our Commissary Instructions Page for Ozaukee County.

How to Deposit Money Online for an Inmate in Ozaukee County

To deposit money online for an inmate in Ozaukee County Jail follow these steps:

Register to open an account, or Sign In to JailATM, a service that acts as a bank for inmates in Ozaukee County.
After registering and signing in, select 'Send Money Now'.
Choose Wisconsin, then choose Ozaukee County Jail
Type in your inmate's last name or their Inmate ID.
Select your inmate.
Input an amount to deposit to your inmate in Ozaukee County Jail, and then input your payment method.
NOTE: There may be a limit on how much money you can send your inmate in Ozaukee County at any one time.
If you need to phone customer support, call 877-810-0914.

For all information, tips and procedures for sending money to an inmate in Ozaukee County Jail, or depositing money at the jail, over the phone or by mail, check out our Send Money Page for Ozaukee County.

How Do Inmates in Ozaukee County Jail Make Phone Calls?

To receive phone calls from inmates in Ozaukee County, or to assist them in making phone calls to other people, follow these steps:

Ozaukee County Jail uses the services of IC Solutions.
Register with them online or call them at 888-506-8407.
Agents are available 24 hours a day, and speak both English & Spanish.
Services for Ozaukee County inmates and their families and friends include Collect Calling, PIN Debits, Purchasing Calling Cards, Voicemail & Prepaid calls. In addition, IC Solutions provides secure messaging, sending photos, video phone calls and online deposits for inmates and their families in Ozaukee County.
Although rates are subject to change, they generally run about $0.21 per minute for phone calls.

Note: All your calls with an inmate are recorded, stored and shared with law enforcement if the conversation deals with your case or any criminal activity. Anything communicated can be used against you or your inmate in court.

For all the information regarding phone calls with Ozaukee County inmates; rules, policies, phone calling times, limits and more visit our Inmate Phone Page.

How to visit an inmate in Ozaukee County Wisconsin using Video Visitation or visiting an inmate at the jail

To visit an inmate in Ozaukee County follow these steps:

In addition to visiting inmates at the jail, Ozaukee County Jail uses a video visitation service called IC Solutions.
In order to visit with your inmate online or at the Ozaukee County Jail Video Kiosk, you must first register with IC Solutions.
Once you are logged into your existing IC Solutions account or have created a new account and are logged in, you must select Register for Video and enter Ozaukee County Jail.
Then select your Ozaukee County Inmate.
Then fund your account using either a Visa, Mastercard credit or debit card.
Lastly, schedule a visit.
The cost for a remote video visit ranges from $7-10 for 20-25 minute visit. Rates are subject to change.

For full instructions on all the benefits of using IC Solutions to visit a Ozaukee County inmate, visiting an inmate at the jail itself, rates, policies, rules, dress codes, bringing children, attorney and clergy visits and more, go to our official Visit Inmate Page.