How Do You Communicate with an Inmate in the Cortland County Correctional Facility by Phone
Follow these instructions on how to open an account with GTL Connect Network (aka Viapath Technologies)
- Advance Pay - This phone account allows you to prepay so that your inmate can call you (and only you) whenever he/she wants and the cost of each call is deducted from your balance. You can even be notified by text when your balance gets low. You still have the option of accepting or rejecting each call.
- Pin Debit - This option allows you to fund an inmate's commissary account and lets him pay for phone calls to you and others with the money. You will have no control over who your inmate calls.
- Voicemail - You can leave a secure voicemail without having to contact the facility. When you call the local phone number for a facility offering Inmate Voicemail (call Customer Service at 877-650-4249 to get the local voicemail number for Cortland County Correctional Facility, you will be informed of the cost for leaving a message. To leave your message, simply select the inmate by ID number. Then, record your voicemail.
For full instructions on the Cortland County Correctional Facility Inmate Phone System, what the costs are, how it works, and tips and guidelines on rules, regulations and saving money on calls, check out our Inmate Phones Page.
How to Bail out an Inmate in Cortland County
To Bail out or Post Bond for an Inmate in Cortland County Correctional Facility follow these steps:
For complete Instructions on How to Bail or Bond an Inmate in Cortland County Correctional Facility, check out our Inmate Bail page.
Depositing Money for Communicating with an Inmate
How to Make a Deposit for Phone, Email or Visitation using GettingOut.com
Cortland County Correctional Facility uses GettingOut for some or all of its communication services with an inmate.
If you want to deposit money using this company for your use or your inmate's account, there are four ways to do it:
- Online - They accept all major credit cards including Visa, MasterCard, Discover and American Express.
- At the Cortland County Correctional Facility using the kiosk in the jail lobby - (cash, debit or credit card) NOTE - Cortland County Correctional Facility may require identity verification so bring your driver’s license or some other form of ID.
- By phone by calling 866-516-0115 - They have bi-lingual operators are standing by 24 hours 7 days a week to assist you with your deposit. Major credit cards accepted are Visa, MasterCard, Discover and American Express.
- By using their app, either Android or iphone. - All credit cards mentioned above are accepted.
For all the information you need to know, including tips, guidelines and warnings about depositing money in a Cortland County Correctional Facility inmate's account for communication services, check out our Send Money page.
How Inmates Can Use a Tablet to Access Services at Cortland County Correctional Facility
To find out how to get access to a tablet for inmate read the following:
1. First, Register or Sign In to GettingOut/GTL
2. Purchase the services you want for your Cortland County Correctional Facility inmate.
3. All inmates have free access to the tablets to read their letters from family & friends, but there are many other services available to keep your inmate busy while incarcerated... such as Games, Books, Music and Movies. These other services come with fees that you can pay for when you pay for phone service.
To learn more about Tablet Rentals for inmates, including the cost, all the services available and everything else you need to know, check out our Tablet Rental Page.
How to Communicate with an Cortland County Correctional Facility Inmate by Mail and by Email
To mail or email an inmate in Cortland County follow these steps:
When mailing a letter or postcard to an inmate, please follow these instructions:
- All mail sent to an inmate at the Cortland County Correctional Facility must include the sender's name and mailing address in the top left corner of the envelope or postcard.
- All mail must include the facility's address, as well as the inmate's name and assigned number.
- Failure to include your return address will most likely result in your mail NOT being delivered and your letter destroyed.
- The Cortland County Correctional Facility has a zero-tolerance policy regarding mail violations.
- All the information you need to understand mail and email policies can be found on our Inmate Mail Page and our Text/Email an Inmate Page.
Emailing Messages & Photos
Facility_name_1} contracts with GTL GettingOut, the same service that handles iInmate Phone Systems and Video Visitation, for sending secure messages and photos between you and your inmate.
If you are not already registered, do so here, or Log in.
Then use the Facility Finder to:
1. Select Cortland County Correctional Facility,
2. Add your inmate to your list of contacts,
3. Add a credit or debit card to cover your costs.
- Messages can be up to 500 characters long, including punctuation. At the bottom of your message there is a 'character countdown' feature.
- After you click the “CONTINUE” button, you can review the cost to send your message to your inmate. You can also attach credits for your inmate to reply to your message. Be sure to accept the Terms and Conditions and click the “SEND” button for your message to be successfully delivered to your inmate.
- You can also send your Cortland County inmate photos and videos.
Customer Service Questions
'Online' Contact Form, or
Call 866-516-0115
Go here to this FAQ to get answers to how the transition to ViaPath from GTL and gettingout will affect your account.
All the information you need to understand mail and email policies for Cortland County can be found on our Inmate Mail Page and our Text/Email an Inmate Page.
How to Send a Secure Email Message to an Inmate in Cortland County
To send a secure email message to an inmate in Cortland County Correctional Facility follow these steps:
- Register with Access Corrections by creating an account.
- Select New York, then select Cortland County Correctional Facility, and then the inmate you want to send your message to.
- Choose the amount of money you want to spend, and input your payment method. The funds can also be used by the inmate to send a message back to you.
- NOTE: All messages between you and your inmate will be permanently recorded and seen by the staff and could be used against your inmate in court.
For all information on how to Text/Email an Inmate in Cortland County Correctional Facility check out our Secure Messaging Guide for Cortland County.
How to Send a Carepack Commissary Package Directly to an Inmate in Cortland County
To send a commissary carepack (food, snacks and goods) directly to an inmate in Cortland County Correctional Facility follow these steps:
- Select New York, then select Cortland County Correctional Facility, and then select the 'Send a Package Order' option.
- Register and create an account with Access Securepak, for Cortland County.
- Choose the inmate and the products you want shipped to them, and input your payment method.
- NOTE: There may be a limit on how much product you can send your inmate in Cortland County at any one time.
For all information, tips and available items for shipping Commissary packages to an inmate in Cortland County Correctional Facility check out our Commissary Instructions Page for Cortland County.
How to Send Money to an Inmate in Cortland County
To send commissary money to an inmate in Cortland County Correctional Facility follow these steps:
- Register with Access Corrections by creating an account.
- Select New York, then select Cortland County Correctional Facility, and then the inmate you want to send money to.
- Choose the amount of money you want to send, and input your payment method.
For all information on how to Send Money to an inmate's account check out our full money and commissary guide for Cortland County Correctional Facility.
