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Waukesha County Jail Inmate Phone Use

515 West Moreland Blvd.
Waukesha County
Main Phone: 262-548-7170
Beds: 469
The information below provides complete instructions regarding Waukesha County Jail inmate phone use, how the jail phone system works, purchasing phone time online (where available), purchasing phone time over the phone online (where available), purchasing phone credits through commissary (where available) and setting up an account to reduce your cost of inmate phone calls from the Waukesha County Jail in Waukesha, Wisconsin.

When available, the information below will explain how to communicate with your inmate using the jail's secure email message system.

Follow these instructions exactly to help ensure that your inmate has access to the jail phones and your communication costs are reduced as much as possible.

Can I Phone An Inmate At The Waukesha County Jail?

No. Neither this jail nor any other jail allows you to directly phone an inmate.

Can I Leave A Message For An Inmate At Waukesha County Jail?

Messages may not be left for inmates. However, if there is an emergency you can call the jail and speak to the supervisor.  You will need to provide evidence of the emergency and the supervisor will determine on a case-by-case basis how to get the information to the inmate.

How Does An Inmate Make A Phone Call From Waukesha County Jail?

Inmates at this jail have three ways to make phone calls.


Traditional collect calls can be made to anyone willing to accept and pay for the call as long as there is not a no-contact order in place.


Inmates may purchase phone minutes with their commissary funds and make phone calls. Calls are approximately $5 for 15 minutes.


You can set an account up with ICSolutions and make deposits for the inmate to use to call your phone number. Once you register the free account you will be able to fund it with a debit or credit card bearing a Visa or MasterCard logo.

Click here to register your free account. Click the Create an Account tab at the top of the page and follow the prompts.

You may also set it up with by phone. Call 1-888-506-8407.

Can An Inmate Use A Cell Phone While In Waukesha County Jail?

No. Inmates are not allowed cell phones in Waukesha County Jail, although getting access to a cell phone in jail has become more common.

Some states such as California have made it a criminal offense to use and possess a cell phone and will file additional charges when it can be connected to an inmate. Cell phones are most often smuggled into the jail and then sold to the inmates by jail staff.

Can I Communicate By Email With An Inmate?

This jail does not offer email to inmates. The policy could change at any time.

Call 262-548-7170 or click here to see if email services are being offered at this jail and if so, how to sign up you and your inmate.

Important Tips About Jail Phone Calls

If you were unable to find the information you were looking for on this page, call Waukesha County Jail at 262-548-7170 and ask their policies on getting phone calls from your inmate.

Many jails and prisons are increasingly restricting the amount of time that an inmate can use the phone by placing daily and monthly limits, so try to pace yourself and not use up all your time at the beginning of the month.

Jails limit an inmate's phone time to certain hours of the day, so it is important you keep a regular schedule that works for both you and your inmate.

If your inmate does not call you during the time you both have scheduled, don't panic. There are often long lines for phone use. When a jail is on lockdown due to a fight or other security issue they do not allow the phones to be used.

Phones are the only way for an inmate to hear your voice and temporarily 'escape' the loneliness of incarceration, so use your time well. Arguing about anything will leave you both feeling empty and guilty, so avoid it at all costs.

All phone conversations are recorded. Whatever you talk about, can and will be used against your inmate in court. Never discuss their pending criminal case!

Click here to view the jail website for additional information. 

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