Dekalb County Detention Center Remote Inmate Video Visits

Dekalb County Detention Center

Address:
2801 Jordan Road SW
Fort Payne, AL 35968

Phone:

256-845-8565

Dekalb County Detention Center - Remote Video Visitation with your Inmate

Dekalb County Detention Center uses the services of correctpay.com (aka JailFunds) for you to schedule and visit your inmate via remote video visitation.

You can ‘video visit’ your inmate one of three ways:

  • Visit from your home computer.
  • Visit from the correctpay VendEngine Kiosk in the jail lobby.
  • Visit by using the JailFunds iphone or Android app

Go here to begin the process to schedule a visit.

What is the cost to do remote video visitation?
Paid Remote Visits
Having a remote visit from your Home or app, the cost of each 20-25 minute ‘friends and family remote visit’ will be approximately $7.95 plus tax.
FREE Remote Visits
Visitors can also choose to come to the jail and video chat with an inmate via the JailFunds/VendEngine kiosk in the lobby. The video visit on-site at the jail is FREE.

You can deposit money four different ways:

  • Deposit online at correctpay.com
  • Deposit at the correctpay VendEngine kiosk in the Dekalb County Detention Center lobby.
  • Deposit over the phone 24/7 at 855-836-3364
  • Deposit through their iOS or Android app.

Attorney Visits only!  < (Lawyers, go here)

correctpay.com Help
24/7 Customer Service - 855-836-3364
Frequently Asked Questions

What is a video visit?

Video visitation, also known as remote visitation, is quickly becoming the preferred method for visiting an inmate in jail or prison for the following reasons:

•    It requires little to no staff, versus the staff required to move inmates to and from the visit and watch over the visit. It saves the Dekalb County Detention Center money.
•    It removes any opportunity for contraband (drugs) to enter the facility.
•    It can become a profit center for the facility, given that the revenue generated by visits is shared with the jail.
•    While inmates prefer to see family and friends in person, video visitation allows them to visit with them more often, and on a whim.
•    Video visitation gives the inmates and their visitors the feeling of more privacy.

Video visitation from the perspective of the visitor allows them to visit from their home, their car, at work, and even allows them to take their device to a family or religious gathering. It allows them to give their inmate the feeling of belonging and not being forgotten.

Video visitation can take place on a computer, a tablet or a phone. 

Video visitation saves time. Instead of spending hours driving to the jail, checking in, filling out paperwork, potentially being searched, waiting, and then having a 15–30-minute visit, if it isn’t cancelled at the last minute, the visit can be done from anywhere during a short break in the visitor’s day.

If the visitor does not have access to a phone or computer, they can make an appointment ahead of time and use terminals in the lobby of the jail.

You must also be on the inmate's approved list, even for a video visit.

What are the companies that work with the jails and prisons that allow video visits?

There are several different companies that contract with all the jails and prisons that allow video visitation:

These are the companies in alphabetical order:

CIDNET
City Tele Coin
Correct Solutions Group
Correct Pay
Ctel
Gettingout
GTL
Homewav
IC Solutions
Inmate Canteen
Inmate Sales
iwebvisits
JailATM
Jpay
Gettingintouch (netvisit)
NCIC
Prodigy Sales
Reliance
Securus
Smart Communications
Tiger Services
Visitel
In addition, some jails use Microsoft Meeting and Zoom.

How Do I put Money on an Inmate's Commissary Account in the Dekalb County Detention Center to Purchase Phone Cards?

There are FOUR options for putting money on an inmate's books:

Option 1 - Dropping Money at the Dekalb County Detention Center
Bring money to the jail in person. 
Either the jail personnel will process the Inmate Account payment or you will use the NCIC self-serve kiosk in the lobbies that accepts cash, debit or credit cards.

Option 2 - Deposit Inmate Money Online
Dekalb County Detention Center uses NCIC to process all online deposits to an inmate's account. NCIC charges you a small fee for doing so, but the fee probably isn't as much as gas and parking would cost to take it to the jail in person.



Option 3 - Mail the Inmate Deposit to the Jail
Mailing a deposit takes more time to process than the other methods but can be done if you live too far away to bring it in person and you don't have a debit/credit card for online deposits. Never send cash. Always send a Money Order from the US Post Office, a reputable bank or Western Union.
Make the Money Order out to the inmate's name and put their Inmate ID# in memo section of the Money Order.  Mail it to the Dekalb County Detention Center address on this page, or to the address below if it is different than the facility address.
2801 Jordan Road SW
Fort Payne, AL 35968

Option 4 - Make an Inmate Deposit over the Phone by calling 800-943-2189

For more information about sending an inmate money for phone cards or other commissary sundries, check out our Inmate Money Page.


 

How to Send a Secure Email Message to an Inmate in DeKalb County

To send a secure email message to an inmate in Dekalb County Detention Center follow these steps:

Dekalb County Detention Center uses the services of NCIC for you to deposit funds into your , then connect with your inmate.
4. If you have any questions, call Securus: 972-734-1111 or 800-844-6591.

To find out fees, how to's, calling times, limits on phone calls and other systems Securus has do that you can communicate with your DeKalb County inmate, check out our Inmate Phone Page.
NOTE: All of your inmate's phone calls are recorded and stored. It is advised not to discuss their pending case.


 

How to Send a Carepack Commissary Package Directly to an Inmate in DeKalb County

To send a commissary carepack (food, snacks and goods) directly to an inmate in Dekalb County Detention Center follow these steps:

  • Go to JailATM, choose Alabama, then choose Dekalb County Detention Center
  • Type in your inmate's last name or their Inmate ID.
  • Select your inmate, and then you will be prompted to Register with them to open an account.
  • Select the products you want shipped to them at Dekalb County Detention Center, and then input your payment method. 
  • NOTE: There may be a limit on how much product you can send your inmate in DeKalb County at any one time.
  • If you need to phone customer support, call 877-810-0914

For all information, tips and available items for shipping Commissary packages or sending money to an inmate in Dekalb County Detention Center check out our Commissary Instructions Page for DeKalb County.


 

How Does an Inmate Make Phone Calls in Dekalb County Detention Center?

To receive phone calls from an inmate in DeKalb County follow these instructions:

Dekalb County Detention Center uses the services of NCIC for inmate phone calling. It is called a ‘friends & family account”.

In order to receive phone calls from your inmate, you need to do the following:

  • Register here, or by phone 800-943-2189
  • Choose Alabama.
  • Choose Dekalb County Detention Center
  • Select your Inmate.
  • Enter the phone number your Inmate will be calling.
  • Fund your Account. ($10-$100 at a time)

NOTE:
1.   You cannot receive any calls to your phone number from your inmate until both you and your phone number are registered.
2.  When you do receive a call, the number you will view on your phone from the incoming call is: 800-943-2189.
3.  When allowed by Dekalb County Detention Center, families can also leave secure voicemails for inmates to listen to.

Fees

  • Adding funds to your account - $3.00 
  • Cost of phone call of a Prepaid Collect Account - $0.21 per minute
  • Cost of an interstate (ex. Alabama to a different state) phone call NOT Prepaid - $0.25 per minute
  • Cost of an intrastate (ex. Alabama to Alabama) phone call NOT Prepaid - $0.25 per minute
  • Cost if you set up your account (or fund it) by phone using a live agent, you will be charged a one-time fee of $5.95.

NCIC Customer Service
Phone - 800-943-2189 or 903-247-0069
Email – [email protected]
Full list of participating jails.

For all the information regarding phone calls with DeKalb County inmates; rules, policies, phone calling times, fees, limits and more visit our Inmate Phone Page.


 

How to Deposit Money Online for an Inmate in DeKalb County

To deposit money online for an inmate in Dekalb County Detention Center follow these steps:

  • Register to open an account, or Sign In to JailATM, a service that acts as a bank for inmates in DeKalb County.
  • After registering and signing in, select 'Send Money Now'.
  • Choose Alabama, then choose Dekalb County Detention Center
  • Type in your inmate's last name or their Inmate ID.
  • Select your inmate.
  • Input an amount to deposit to your inmate in Dekalb County Detention Center, and then input your payment method. 
  • NOTE: There may be a limit on how much money you can send your inmate in DeKalb County at any one time.
  • If you need to phone customer support, call 877-810-0914.

For all information, tips and procedures for sending money to an inmate in Dekalb County Detention Center, or depositing money at the jail, over the phone or by mail, check out our Send Money Page for DeKalb County.


 

How to Have Remote Video Visits and 'At the Jail' Visits with an Inmate in DeKalb County

To register and sign up for a remote visitation account with correctpay.com to communicate with your Dekalb County Detention Center inmate, follow the instructions below:

Dekalb County Detention Center uses the services of correctpay.com (aka JailFunds) for you to schedule and visit your inmate via remote video visitation.

You can ‘video visit’ your inmate one of three ways:

  • Visit from your home computer.
  • Visit from the correctpay VendEngine Kiosk in the Dekalb County Detention Center lobby.
  • Visit by using the JailFunds iphone or Android app

Begin the process to schedule a visit:

  • Register by creating an account.
  • Add a payment method.
  • Select Alabama
  • Select Dekalb County Detention Center
  • Select your inmate
  • Schedule a visit.

24/7 Customer Service - 855-836-3364

For all the information on remote video visits and 'at the jail' visitation for Dekalb County Detention Center, including fees, schedules, how it works and more, check out our Visit Inmate Page.


 

How Do Inmates in Dekalb County Detention Center Get Money to Make Phone Calls?
 

To send money to an inmate in order to make phone calls in Dekalb County Detention Center, follow these steps:

1. Register with correctpay online, the money depositing service used by Dekalb County Detention Center, or call Customer Service at 855-836-3364. They are open 24/7.

2. Once registered, select Alabama, then Dekalb County Detention Center, then the inmate you want to send money to.
3. Choose an amount, then a payment method (any major credit or debit card in your name), and then send.

NOTE: There is a cost to use this service... usually no more than 5%. The link below has all the information you need to know.

For all the information regarding phone calls with DeKalb County inmates; what phone service they use, calling cards information, the rules, policies, fees, phone calling times, limits and more visit our Inmate Phone Page.


 

How to Send a Secure Email or Text Message to an Inmate in DeKalb County

To send a secure email message and digital photos to an inmate in Dekalb County Detention Center follow these steps:

  • Register with correctpay by creating an account.
  • Select Alabama, then select Dekalb County Detention Center, and then the inmate you want to send your message to.
  • Choose the amount of money you want to spend, and input your payment method. The funds can also be used by the inmate to send a message back to you.
  • NOTE: All messages between you and your inmate will be permanently recorded and seen by the staff and could be used against your inmate in court... So be careful what you write.
  • Uploading photos to Inmate’s email
    Make sure the file size is less than 5MB.
    Also make sure your file is a .jpg, .jpeg or .gif.

For all information on how to Text/Email an Inmate in Dekalb County Detention Center and send them photos, check out our Secure Messaging Guide for DeKalb County. 
24/7 Customer Service - 855-836-3364


 

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