Jackson County Jail Family & Friends Information

How an Inmate Makes a Phone Call to You or Others from Jackson County Jail

To set up a phone account so that your inmate can call you from Jackson County do the following:

1. Enroll in an account with Securus Technologies.

2. Choose one of three account types, Securus Debit, Advance Connect or Direct Bill.
3. Choose [facility_name_1}, then connect with your inmate.
4. If you have any questions, call Securus: 972-734-1111 or 800-844-6591.

To find out fees, how to's, calling times, limits on phone calls and other systems Securus has do that you can communicate with your Jackson County inmate, check out our Inmate Phone Page.
NOTE: All of your inmate's phone calls are recorded and stored. It is advised not to discuss their pending case.

How to Bail out an Inmate in Jackson County

To Bail out or Post Bond for an Inmate in Jackson County Jail follow these steps:

• Log in, Register or sign in as a Guest.
• Select Jackson County Jail
• Select the Deposit 'type'... Inmate Account or Friends and Family Account.
• Follow the Instructions.

For complete Instructions on How to Bail or Bond an Inmate in Jackson County Jail, check out our Inmate Bail page.

Depositing Money for Communicating with an Inmate

How to Make a Deposit for Phone, Email or Visitation using GettingOut.com

Jackson County Jail uses GettingOut for some or all of its communication services with an inmate.

If you want to deposit money using this company for your use or your inmate's account, there are four ways to do it:

• Online - They accept all major credit cards including Visa, MasterCard, Discover and American Express.
• At the Jackson County Jail using the kiosk in the jail lobby - (cash, debit or credit card) NOTE - Jackson County Jail may require identity verification so bring your driver’s license or some other form of ID.
• By phone by calling 866-516-0115 - They have bi-lingual operators are standing by 24 hours 7 days a week to assist you with your deposit. Major credit cards accepted are Visa, MasterCard, Discover and American Express.
• By using their app, either Android or iphone. - All credit cards mentioned above are accepted.

For all the information you need to know, including tips, guidelines and warnings about depositing money in a Jackson County Jail inmate's account for communication services, check out our Send Money page.

How Inmates Can Use a Tablet to Access Services at Jackson County Jail

To find out how to get access to a tablet for inmate read the following:

1.  First, Register or Sign In to GettingOut/GTL

2.  Purchase the services you want for your Jackson County Jail inmate.
3. All inmates have free access to the tablets to read their letters from family & friends, but there are many other services available to keep your inmate busy while incarcerated... such as Games, Books, Music and Movies. These other services come with fees that you can pay for when you pay for phone service.

To learn more about Tablet Rentals for inmates, including the cost, all the services available and everything else you need to know, check out our Tablet Rental Page.

How Do You Visit an Inmate in Jackson County Jail?

To visit an inmate in Jackson County, whether by video or in person 'at the jail', follow these steps:

Other than 'at the jail' visits between you and your inmate, which is explained and outlined in detail on our Visit Inmate Page, Jackson County remote video inmate visitation can be done using the services of GettingOut. 

There are three ways to remotely visit your inmate in Jackson County Jail:
1.  Using the GettingOut Kiosk at the jail.
2. Using your computer from home.
3. Using your phone on the GettingOut apps.

To remotely visit an inmate in Jackson County follow these steps:
1.  Start by confirming that Jackson County Jail's Video Visitation is working correctly by looking up Jackson County here.
2.  The next step is to create an account here for GettingOut.
3. Then add funds to your account.
4. Last, select Jackson County Jail, and then the inmate you wish to communicate with.

Other Jackson County Services provided by GettingOut:
 - Phone Calls & Voicemail 
 - Email, Photo & Video Sharing
-  Inmate Tablet Rental
-  Deposits

Customer Service
If you have any questions about the Jackson County Jail Visitation Services you can call them at 866-516-0115.
Frequently Asked Questions

* All the information you need to have complete knowledge about inmate visitation; policies, rules, fees, schedules, tips, dress codes, and children, lawyers and clergy visitation in Jackson County, can be found on our Visit Inmate Page.

Jackson County Jail Phone: 256-574-1884

How to Communicate with an Jackson County Jail Inmate by Mail and by Email

To mail or email an inmate in Jackson County follow these steps:

When mailing a letter or postcard to an inmate, please address your mail as follows:
Inmate's First and Last Name
c/o Jackson County Jail
545 Parks Avenue
Scottsboro, AL 35768

• All mail sent to an inmate at the Jackson County Jail must include the sender's name and mailing address in the top left corner of the envelope or postcard.
• Failure to include your return address will most likely result in your mail NOT being delivered and your letter destroyed.
• The Jackson County Jail has a zero-tolerance policy regarding mail violations. 
• All the information you need to understand mail and email policies can be found on our Inmate Mail Page and our Text/Email an Inmate Page.

Emailing Messages & Photos

Facility_name_1} contracts with GTL GettingOut, the same service that handles iInmate Phone Systems and Video Visitation, for sending secure messages and photos between you and your inmate.
 
If you are not already registered, do so here, or Log in.

Then use the Facility Finder to:
1.  Select Jackson County Jail,
2. Add your inmate to your list of contacts,
3. Add a credit or debit card to cover your costs.

• Messages can be up to 500 characters long, including punctuation. At the bottom of your message there is a 'character countdown' feature.  
• After you click the “CONTINUE” button, you can review the cost to send your message to your inmate. You can also attach credits for your inmate to reply to your message.  Be sure to accept the Terms and Conditions and click the “SEND” button for your message to be successfully delivered to your inmate.
• You can also send your Jackson County inmate photos and videos.

Customer Service Questions
'Online' Contact Form, or
Call   866-516-0115

Go here to this FAQ to get answers to how the transition to ViaPath from GTL and gettingout will affect your account.

All the information you need to understand mail and email policies for Jackson County can be found on our Inmate Mail Page and our Text/Email an Inmate Page.

How Do Inmates in Jackson County Jail Make or Receive Phone Calls?

To receive phone calls from inmates in Jackson County, or to assist them in making phone calls to other people, follow these steps:

1.  Start by confirming that Jackson County Jail has the phone service you need to communicate with your inmate by the facility lookup here.
2. In the meantime, you can create an account here for GettingOut.
3. Then add funds to your account. This account can be controlled by just you, or by both you and your inmate.
4. Last, select Jackson County Jail, and then the inmate you wish to communicate with.

Jackson County Services that are provided by GettingOut, a GTL company:
 - Phone Calls & Voicemail 
 - Video Visits (from home or jail lobby)
 - Email & Photo Sharing
 - Tablet Rental
 - Deposits

Phone & Voicemail Fees
1.  GettingOut charges $0.25 per minute for all phone calls, prepaid or collect, within Alabama.
2. Prepaid calls between Alabama and other states costs $0.21 per minute. International calls are $0.95 per minute.
3. There is a fee of $3.00 every time you add money to your account online, and it costs $5.95 if you add funds over the phone with a live agent.
4. You can also leave an inmate a short voice message for a flat fee of $1.25.

Note: Rates are subject to change.

Types of Phone Calls
Collect Calls
Collect calls allow you to accept and pay for calls to your land line (only) phone account. This means that if you accept your call from your inmate, all the charges for that call will then be billed to your land line phone account and will show up and be listed on your next local phone bill. Additional fees, costs, restrictions may apply.

Prepaid calls (Direct Calls)
With Prepaid Calls you can set up your account so that the inmate can only call you and/or you can just deposit money in their account and they can purchase prepaid phone cards through their commissary and call whoever they choose, provided the Jackson County Jail approves of the phone number.

Quick Connect
Quick connect is an alternative to collect calls. It allows you to quickly pay for a phone call with your credit card.  When your inmate calls you, follow the instructions from the automated voice system to pay for that one phone call, directly billed to your card.

Customer Service
If you have any questions about the Jackson County Jail GettingOut phone services, you can call them at 866-516-0115.

* All the information you need to understand making and receiving phone calls with inmates in Jackson County, can be found on our Inmate Phone Page.

How to Send a Carepack Commissary Package Directly to an Inmate in Jackson County

To send a commissary carepack (food, snacks and goods) directly to an inmate in Jackson County Jail follow these steps:

• 
• Go to JailATM, choose Alabama, then choose Jackson County Jail
• Type in your inmate's last name or their Inmate ID.
• Select your inmate, and then you will be prompted to Register with them to open an account.
• Select the products you want shipped to them at Jackson County Jail, and then input your payment method. 
• NOTE: There may be a limit on how much product you can send your inmate in Jackson County at any one time.
• If you need to phone customer support, call 877-810-0914

For all information, tips and available items for shipping Commissary packages or sending money to an inmate in Jackson County Jail check out our Commissary Instructions Page for Jackson County.

How Do You Send Text or Email Messages to an Inmate in the Jackson County Jail?

To send messages to a Jackson County inmate follow these instructions:

Since Jackson County Jail contracts with JailATM / Prodigy Telephone Solutions. they either already or will soon provide you and your inmate the ability to use their Messaging Service to send and receive electronic messages. Try both Jail ATM & Prodigy. They are in the midst of a merger and one or the other will be handling the Jackson County Jail account.
 
Pay for the Prodigy Inmate Messaging Service at Jackson County Jail.
- Online,
- Over the Phone by calling 866-700-4545,
- Using a Kiosk at Jackson County Jail.
Pay for the JailATM Inmate Messaging Service at Jackson County Jail.
- Online,
- Using a Kiosk at Jackson County Jail.
- Over the phone 877-810-0914.

For all the information you need regarding messaging a Jackson County inmate at the jail, including how it's done, how much it costs, rules and regulations and more, check out our Text/Email an Inmate Page.
NOTE: All of your communication with an inmate is recorded. Use discretion in what you discuss.

How to Deposit Money Online for an Inmate in Jackson County

To deposit money online for an inmate in Jackson County Jail follow these steps:

• 
• Register to open an account, or Sign In to JailATM, a service that acts as a bank for inmates in Jackson County.
• After registering and signing in, select 'Send Money Now'.
• Choose Alabama, then choose Jackson County Jail
• Type in your inmate's last name or their Inmate ID.
• Select your inmate.
• Input an amount to deposit to your inmate in Jackson County Jail, and then input your payment method. 
• NOTE: There may be a limit on how much money you can send your inmate in Jackson County at any one time.
• If you need to phone customer support, call 877-810-0914.

For all information, tips and procedures for sending money to an inmate in Jackson County Jail, or depositing money at the jail, over the phone or by mail, check out our Send Money Page for Jackson County.