Jackson County Jail Inmate Phone & Email

Inmate Phone & Voicemail for Jackson County Jail

The Jackson County Jail uses a private phone service contactor called 'GettingOut'.

They have an extensive website which explains all communication services.

 - Phone Calls & Voicemail 
 - Video Visits (from home or jail lobby)
 - Email & Photo Sharing


Phone & Voicemail Fees

1.  GettingOut charges $0.25 per minute for all phone calls, prepaid or collect, within Alabama.

2. Prepaid calls between Alabama and other states costs $0.21 per minute. International calls are $0.95 per minute.

3. There is a fee of $3.00 every time you add money to your account online, and it costs $5.95 if you add funds over the phone with a live agent.

4. You can also leave an inmate a short voice message for a flat fee of $1.25.

Note: Rates are subject to change.


Types of Phone Calls

Collect Calls

Collect calls with 'GettingOut' allow you to instantly accept and pay for calls to your land line (only) phone account. This means that if you accept your call from your inmate, all the charges for that call will then be billed to your land line phone account and will show up and be listed on your next local phone bill. Additional fees, costs, restrictions may apply.

Prepaid calls (Direct Calls)

With Prepaid Calls you can set up your account so that the inmate can only call you and/or you can just deposit money in their account and they can purchase prepaid phone cards through their commissary and call whoever they choose, provided the Jackson County Jail approves of the phone number.

Quick Connect

Quick connect is an alternative to collect calls. It allows you to quickly pay for a phone call with your credit card.  When your inmate calls you, follow the instructions from the automated voice system to pay for that one phone call, directly billed to your card.


Customer Service

If you have any questions, you can call them at 1-866-516-0115.

GettingOut online contact form

Frequently Asked Questions

The GettingOut App is available on Google Play and Apple Store.

How does Jackson County Jail's Phone System Work?

** REMINDER: You cannot call your inmate. They have to phone you.


Using GettingOut you have the option of either:

- pre-paying directly into your inmate's account, or

- pre-paying, where you control all phone costs.

Prepaid Option #1

If you deposit money online in the INMATE ACCOUNT, than they have the freedom to spend the money on phone calls to anyone, or any other communications services available at Jackson County Jail.

Prepaid Option #2

With the FRIENDS & FAMILY ACCOUNT, you control all communication services such as phone calls, video visits and messaging. Your inmate can only call the phone number you want.


Collect calls allow you to accept and pay for calls to your land line phone account. This means that if you “accept” the collect call from your inmate, all the charges for that call will then be billed to your land line phone account and will show up and be listed on your next local phone bill. Expect additional fees from your carrier.


With Quick Connect, you leave a debit or credit card on file. Calls to you from your inmate will be billed immediately to your card. When the call comes, follow the instructions from the automated system to pay for that one phone call on the spot.



Android app Available

iphone app Avavailable

Emailing or Texting an Inmate in Jackson County Jail with Prodigy / Jail ATM Phone Services

Since Jackson County Jail contracts with Prodigy Telephone Solutions. they either already or will soon provide you and your inmate the ability to use their Messaging Service to send and receive electronic messages.

Depending on the facility, inmates can either view messages from you by:

Viewing it on a device at the jail,

Viewing it on a Kiosk in their unit,

Print it out, and/or

Respond electronically.

Pay for the Prodigy Inmate Messaging Service at Jackson County Jail.

- Online,

- Over the Phone by calling 866-700-4545,

- Using a Kiosk at Jackson County Jail.

How much does it cost to send and receive messages?

Rates to send messages vary and are subject to change.

The typical cost is $1.00 per message, plus $1.00 per photo and $3.00 per 30 second video when available.

Step 1 - Sign in or create an account to find your facility.

Step 2 - Fund Account

NOTE: By turning on messaging, you will fund your account with $5.00 and authorize Prodigy / Jail ATM to charge your payment method for the same amount if you send a message or receive a collect message and do not have enough money.

FAQ & Support for this service.

Important Tips About Jail Phone Calls

Many jails and prisons are increasingly restricting the amount of time that an inmate can use the phone by placing daily and monthly limits, so try to pace yourself and not use up all your time at the beginning of the month.

Jails limit an inmate's phone time to certain hours of the day, so it is important you keep a regular schedule that works for both you and your inmate.

If your inmate does not call you during the time you both have scheduled, don't panic. There are often long lines for phone use. When a jail is on lockdown due to a fight or other security issue they do not allow the phones to be used.

Phones are the only way for an inmate to hear your voice and temporarily 'escape' the loneliness of incarceration, so use your time well. Arguing about anything will leave you both feeling empty and guilty, so avoid it at all costs.

All phone conversations are recorded. Whatever you talk about, can and will be used against your inmate in court. Never discuss their pending criminal case!

Also, be warned that some phone providers are collecting voice prints for a database which law enforcement agencies are building.

If you have any questions about Jackson County Jail's phone system, contact GettingOut either online or by calling 866-516-0115

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