Jackson County Jail Inmate Visitation

Jackson County Jail

Address:
545 Parks Avenue
Scottsboro, AL 35768

Phone:

256-574-1884

Visitation Options, Hours, Schedules & Rules

Visitation times and schedules for remote visitation with an inmate at Jackson County Jail with GettingOut are available to you after logging in and selecting the inmate you wish to visit with.

* Visitation schedules are subject to change.
* The actual visiting hours vary depending on the following factors:

  • Whether or not there are restrictions in place due to COVID or other factors such as security issues.
  • The day of the week.
  • Where the inmate is housed.
  • The inmate's sex.
  • Whether or not it is a Holiday.

* Each inmate is allowed one or two visits (or unlimited visits!), ranging from 15 minutes to one hour in length each week.
* Inmates with special privileges may be allowed additional visits.
* If you are visiting from another state or traveling a great distance, Jackson County Jail may allow you an extended visitation. Call 256-574-1884 to ask for special consideration.
* Call 256-574-1884 to ask about normal visiting hours at the jail, and procedures for scheduling a visit other than video visitation.

Visitation - 'At Jail' and Remote Video Visits

Jackson County Jail uses GettingOut for their Remote Video Visitation and/or Visit Scheduling. 

There are three ways to remotely visit your inmate:

1.  Using the GettingOut/GTL Kiosk at the jail.
2. Using your computer from home.
3. Using your phone on the GettingOut or GTL apps.

How it Works with GettingOut
1.  Register an account.
2. Select Jackson County Jail
3. Choose either an INMATE ACCOUNT or FRIENDS & FAMILY ACCOUNT.   

  • **NOTE** Friends and Family must have funds in their "Friends & Family Account" to respond to inmate messages. 
  • If you deposit money online in the INMATE ACCOUNT, than they have the freedom to spend the money on visits or phone calls to anyone, or any other communications services available at Jackson County Jail.
  • With the FRIENDS & FAMILY ACCOUNT, you control all communication services such as phone calls, video visits and messaging. Your inmate can only call the phone number you want.

4. You will then receive prompts to validate both your identity and phone number .
5. Again, choose your inmate's facility, then type their name and select your inmate.

GettingOut will then guide you through the steps needed to arrange your remote visit.

Customer Service for GettingOut
If you have any questions, you can call them at 866-516-0115.
GettingOut online contact form
Frequently Asked Questions
The GettingOut App is available on Google Play and Apple Store.

Visitation Options, Hours, Schedules & Rules

Visitation times and schedules for remote visitation with an inmate at Jackson County Jail with GettingOut are available to you after logging in and selecting the inmate you wish to visit with.

* Visitation schedules are subject to change.
* The actual visiting hours vary depending on the following factors:

  • Whether or not there are restrictions in place due to COVID or other factors such as security issues.
  • The day of the week.
  • Where the inmate is housed.
  • The inmate's sex.
  • Whether or not it is a Holiday.

* Each inmate is allowed one or two visits (or unlimited visits!), ranging from 15 minutes to one hour in length each week.
* Inmates with special privileges may be allowed additional visits.
* If you are visiting from another state or traveling a great distance, Jackson County Jail may allow you an extended visitation. Call 256-574-1884 to ask for special consideration.
* Call 256-574-1884 to ask about normal visiting hours at the jail, and procedures for scheduling a visit other than video visitation.

Visiting Hours in Jackson County Jail

The actual visiting hours vary depending on the following factors:

The day of the week.

Where the inmate is housed.

The inmate's sex.

Whether or not it is a Holiday.

Each inmate is allowed one or two visits, ranging from 15 minutes to one hour in length each week. Inmates with special privileges are allowed additional visits.

If you are visiting from another state or traveling a great distance, Jackson County Jail may allow you an extended visitation. Call 256-574-1884 to ask for special consideration.

Call 256-574-1884 or click here to view normal visiting hours and procedures for scheduling a visit.

Visitation Approval for Jackson County Jail

Jackson County Jail requires all visitors to fill out an application prior to your visiting an inmate.

  • Carefully fill out the application. Incomplete paperwork is cause for denial.
  • Honesty, especially regarding past criminal convictions, probation etc., is important. These things will most likely show up on the background check – which if lied about on the application, will cause visits to be denied.
  • GettingOut requires detailed verification before allowing you to use their services.

At Home Video Visitation

Video visits allow your visit to take place in the privacy of your own home. Some family members 'take their inmate with them' to church, the park, the doctor or anywhere else simply by signing in and bringing the device along. Video visits save you from having to get your children ready, drive to the jail, wait in long lines and go through security checkpoints just to see the inmate.

Jackson County Jail uses GettingOut for their Remote Video Visitation and/or Visit Scheduling. 

There are three ways to remotely visit your inmate:

1.  Using the GettingOut/GTL Kiosk at the jail.
2. Using your computer from home.
3. Using your phone on the GettingOut or GTL apps.

How it Works with GettingOut
1.  Register an account.
2. Find your Inmate's Facility here.
3. Choose either an INMATE ACCOUNT or FRIENDS & FAMILY ACCOUNT.   

  • **Note** Friends and Family must have funds in their "Friends & Family Account" to respond to inmate messages. 
  • If you deposit money online in the INMATE ACCOUNT, than they have the freedom to spend the money on visits or phone calls to anyone, or any other communications services available at Jackson County Jail.
  • With the FRIENDS & FAMILY ACCOUNT, you control all communication services such as phone calls, video visits and messaging. Your inmate can only call the phone number you want.

4. You will then receive prompts to validate both your identity and phone number .
5. Again, choose your inmate's facility, then type their name and select your inmate.

GettingOut will then guide you through the steps needed to arrange your remote visit.

Customer Service for GettingOut
If you have any questions, you can call them at 866-516-0115.
GettingOut online contact form
Frequently Asked Questions
The GettingOut App is available on Google Play and Apple Store.

Who can Visit an Inmate at Jackson County Jail

Who can Visit and Inmate at the Jackson County Jail?

  • Anyone over the age of 18, who isn't on felony probation and can produce a valid government-issued photo ID can be approved to visit an inmate in Jackson County Jail.
  • Visitation applicants in in Jackson County must sometimes submit to a background check. Those with warrants are denied visitation or if allowed to visit, will be arrested at the jail.
  • Children under age 18 must be accompanied by the parent or legal guardian.
  • Call 256-574-1884 to ask specific questions about this policy or click here for any updates to this policy.
  • It is likely that the Jackson County Jail will deny visitation to anyone with a past felony conviction regardless of probation/parole status. Call 256-574-1884 prior to arriving for the specific jail guideline regarding your legal status.
  • If you are a co-defendant with the inmate in a pending case, your visit will be denied.
  • If you and the inmate are under a court order to have no contact with each other, your visit will be denied.
  • The Jackson County Jail reserves the right to deny any person the right to enter the jail it chooses and for any reason.

NOTE: GettingOut, the Jackson County Jail visitation service, will need to verify that you say who you claim to be prior to giving you permission to use their services online or at the jail lobby kiosk. This will require uploading your driver's license or other state issued ID.

Jackson County Jail Visitation Dress Code

The Jackson County Jail staff will turn anyone away who is not dressed appropriately for a visit.

  • Remote Visits are monitored by the jail.
  • If you are dressed inappropriately your visit will be shut off.
  • The best way to be sure the visit takes place is to dress as if you are meeting someone's grandmother for the first time. 

General Clothing Do's & Don'ts for Remote Visitation
* Wear clothes that are not revealing.
* Don't wear see-through material.
* Have all undergarments covered (males and females) and avoid a lot of cleavage.
* Shorts and skirts should reach mid-thigh.
* Sleeves should be at least half-way to your elbow.
* The following types of clothing are also prohibited:
* Clothing promoting gang affiliation.
* Anything displaying drugs, weapons or profanity.
* Clothing depicting anything obscene.

Visitation Tips and Guidelines

All Jackson County Jail visits are conducted in person behind plexi-glass or on a televised screen from another location using Remote Video Visitation.

  • If the visit takes place at Jackson County Jail, all children must be accompanied by a parent or guardian and guardians must provide proof of their guardianship.
  • Leave all personal belongings, except for your state ID in your vehicle or in a locker (if one is provided).
  • Children must be monitored at all times or jail staff will end the visit early.

How an Inmate Makes a Phone Call to You or Others from Jackson County Jail

To set up a phone account so that your inmate can call you from Jackson County do the following:

1. Enroll in an account with Securus Technologies.

2. Choose one of three account types, Securus Debit, Advance Connect or Direct Bill.
3. Choose [facility_name_1}, then connect with your inmate.
4. If you have any questions, call Securus: 972-734-1111 or 800-844-6591.

To find out fees, how to's, calling times, limits on phone calls and other systems Securus has do that you can communicate with your Jackson County inmate, check out our Inmate Phone Page.
NOTE: All of your inmate's phone calls are recorded and stored. It is advised not to discuss their pending case.


 

How to Bail out an Inmate in Jackson County

To Bail out or Post Bond for an Inmate in Jackson County Jail follow these steps:

For complete Instructions on How to Bail or Bond an Inmate in Jackson County Jail, check out our Inmate Bail page.


 

Depositing Money for Communicating with an Inmate

How to Make a Deposit for Phone, Email or Visitation using GettingOut.com

Jackson County Jail uses GettingOut for some or all of its communication services with an inmate.

If you want to deposit money using this company for your use or your inmate's account, there are four ways to do it:

  • Online - They accept all major credit cards including Visa, MasterCard, Discover and American Express.
  • At the Jackson County Jail using the kiosk in the jail lobby - (cash, debit or credit card) NOTE - Jackson County Jail may require identity verification so bring your driver’s license or some other form of ID.
  • By phone by calling 866-516-0115 - They have bi-lingual operators are standing by 24 hours 7 days a week to assist you with your deposit. Major credit cards accepted are Visa, MasterCard, Discover and American Express.
  • By using their app, either Android or iphone. - All credit cards mentioned above are accepted.

For all the information you need to know, including tips, guidelines and warnings about depositing money in a Jackson County Jail inmate's account for communication services, check out our Send Money page.


 

How Inmates Can Use a Tablet to Access Services at Jackson County Jail

To find out how to get access to a tablet for inmate read the following:

1.  First, Register or Sign In to GettingOut/GTL

2.  Purchase the services you want for your Jackson County Jail inmate.
3. All inmates have free access to the tablets to read their letters from family & friends, but there are many other services available to keep your inmate busy while incarcerated... such as Games, Books, Music and Movies. These other services come with fees that you can pay for when you pay for phone service.

To learn more about Tablet Rentals for inmates, including the cost, all the services available and everything else you need to know, check out our Tablet Rental Page.


 

How Do You Visit an Inmate in Jackson County Jail?

To visit an inmate in Jackson County, whether by video or in person 'at the jail', follow these steps:

Other than 'at the jail' visits between you and your inmate, which is explained and outlined in detail on our Visit Inmate Page, Jackson County remote video inmate visitation can be done using the services of GettingOut

There are three ways to remotely visit your inmate in Jackson County Jail:
1.  Using the GettingOut Kiosk at the jail.
2. Using your computer from home.
3. Using your phone on the GettingOut apps.

To remotely visit an inmate in Jackson County follow these steps:
1.  Start by confirming that Jackson County Jail's Video Visitation is working correctly by looking up Jackson County here.

2.  The next step is to create an account here for GettingOut.
3. Then add funds to your account.
4. Last, select Jackson County Jail, and then the inmate you wish to communicate with.

Other Jackson County Services provided by GettingOut:
 - Phone Calls & Voicemail 
 - Email, Photo & Video Sharing
-  Inmate Tablet Rental
-  Deposits

Customer Service
If you have any questions about the Jackson County Jail Visitation Services you can call them at 866-516-0115.
Frequently Asked Questions

* All the information you need to have complete knowledge about inmate visitation; policies, rules, fees, schedules, tips, dress codes, and children, lawyers and clergy visitation in Jackson County, can be found on our Visit Inmate Page.

Jackson County Jail Phone: 256-574-1884


 

How to Communicate with an Jackson County Jail Inmate by Mail and by Email

To mail or email an inmate in Jackson County follow these steps:

When mailing a letter or postcard to an inmate, please address your mail as follows:
Inmate's First and Last Name
c/o Jackson County Jail
545 Parks Avenue
Scottsboro, AL 35768

  • All mail sent to an inmate at the Jackson County Jail must include the sender's name and mailing address in the top left corner of the envelope or postcard.
  • Failure to include your return address will most likely result in your mail NOT being delivered and your letter destroyed.
  • The Jackson County Jail has a zero-tolerance policy regarding mail violations. 
  • All the information you need to understand mail and email policies can be found on our Inmate Mail Page and our Text/Email an Inmate Page.

Emailing Messages & Photos

Facility_name_1} contracts with GTL GettingOut, the same service that handles iInmate Phone Systems and Video Visitation, for sending secure messages and photos between you and your inmate.
 
If you are not already registered, do so here, or Log in.

Then use the Facility Finder to:
1.  Select Jackson County Jail,
2. Add your inmate to your list of contacts,
3. Add a credit or debit card to cover your costs.

  • Messages can be up to 500 characters long, including punctuation. At the bottom of your message there is a 'character countdown' feature.  
  • After you click the “CONTINUE” button, you can review the cost to send your message to your inmate. You can also attach credits for your inmate to reply to your message.  Be sure to accept the Terms and Conditions and click the “SEND” button for your message to be successfully delivered to your inmate.
  • You can also send your Jackson County inmate photos and videos.

Customer Service Questions
'Online' Contact Form, or
Call   866-516-0115

Go here to this FAQ to get answers to how the transition to ViaPath from GTL and gettingout will affect your account.

All the information you need to understand mail and email policies for Jackson County can be found on our Inmate Mail Page and our Text/Email an Inmate Page.


 

How Do Inmates in Jackson County Jail Make or Receive Phone Calls?

To receive phone calls from inmates in Jackson County, or to assist them in making phone calls to other people, follow these steps:

1.  Start by confirming that Jackson County Jail has the phone service you need to communicate with your inmate by the facility lookup here.
2. In the meantime, you can create an account here for GettingOut.
3. Then add funds to your account. This account can be controlled by just you, or by both you and your inmate.
4. Last, select Jackson County Jail, and then the inmate you wish to communicate with.

Jackson County Services that are provided by GettingOut, a GTL company:
 - Phone Calls & Voicemail 
 - Video Visits (from home or jail lobby)
 - Email & Photo Sharing
 - Tablet Rental
 - Deposits


Phone & Voicemail Fees

1.  GettingOut charges $0.25 per minute for all phone calls, prepaid or collect, within Alabama.
2. Prepaid calls between Alabama and other states costs $0.21 per minute. International calls are $0.95 per minute.
3. There is a fee of $3.00 every time you add money to your account online, and it costs $5.95 if you add funds over the phone with a live agent.
4. You can also leave an inmate a short voice message for a flat fee of $1.25.

Note: Rates are subject to change.

Types of Phone Calls
Collect Calls
Collect calls allow you to accept and pay for calls to your land line (only) phone account. This means that if you accept your call from your inmate, all the charges for that call will then be billed to your land line phone account and will show up and be listed on your next local phone bill. Additional fees, costs, restrictions may apply.

Prepaid calls (Direct Calls)
With Prepaid Calls you can set up your account so that the inmate can only call you and/or you can just deposit money in their account and they can purchase prepaid phone cards through their commissary and call whoever they choose, provided the Jackson County Jail approves of the phone number.

Quick Connect
Quick connect is an alternative to collect calls. It allows you to quickly pay for a phone call with your credit card.  When your inmate calls you, follow the instructions from the automated voice system to pay for that one phone call, directly billed to your card.

Customer Service
If you have any questions about the Jackson County Jail GettingOut phone services, you can call them at 866-516-0115.

* All the information you need to understand making and receiving phone calls with inmates in Jackson County, can be found on our Inmate Phone Page.


 

How to Send a Carepack Commissary Package Directly to an Inmate in Jackson County

To send a commissary carepack (food, snacks and goods) directly to an inmate in Jackson County Jail follow these steps:

  • Go to JailATM, choose Alabama, then choose Jackson County Jail
  • Type in your inmate's last name or their Inmate ID.
  • Select your inmate, and then you will be prompted to Register with them to open an account.
  • Select the products you want shipped to them at Jackson County Jail, and then input your payment method. 
  • NOTE: There may be a limit on how much product you can send your inmate in Jackson County at any one time.
  • If you need to phone customer support, call 877-810-0914

For all information, tips and available items for shipping Commissary packages or sending money to an inmate in Jackson County Jail check out our Commissary Instructions Page for Jackson County.


 

How Do You Send Text or Email Messages to an Inmate in the Jackson County Jail?

To send messages to a Jackson County inmate follow these instructions:

Since Jackson County Jail contracts with JailATMProdigy Telephone Solutions. they either already or will soon provide you and your inmate the ability to use their Messaging Service to send and receive electronic messages. Try both Jail ATM & Prodigy. They are in the midst of a merger and one or the other will be handling the Jackson County Jail account.
 

Pay for the Prodigy Inmate Messaging Service at Jackson County Jail.
- Online,
- Over the Phone by calling 866-700-4545,
- Using a Kiosk at Jackson County Jail.
Pay for the JailATM Inmate Messaging Service at Jackson County Jail.
- Online,
- Using a Kiosk at Jackson County Jail.
- Over the phone 877-810-0914.

For all the information you need regarding messaging a Jackson County inmate at the jail, including how it's done, how much it costs, rules and regulations and more, check out our Text/Email an Inmate Page.
NOTE: All of your communication with an inmate is recorded. Use discretion in what you discuss.


 

How to Deposit Money Online for an Inmate in Jackson County

To deposit money online for an inmate in Jackson County Jail follow these steps:

  • Register to open an account, or Sign In to JailATM, a service that acts as a bank for inmates in Jackson County.
  • After registering and signing in, select 'Send Money Now'.
  • Choose Alabama, then choose Jackson County Jail
  • Type in your inmate's last name or their Inmate ID.
  • Select your inmate.
  • Input an amount to deposit to your inmate in Jackson County Jail, and then input your payment method. 
  • NOTE: There may be a limit on how much money you can send your inmate in Jackson County at any one time.
  • If you need to phone customer support, call 877-810-0914.

For all information, tips and procedures for sending money to an inmate in Jackson County Jail, or depositing money at the jail, over the phone or by mail, check out our Send Money Page for Jackson County.


 

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