Madison County Detention Facility Remote Inmate Video Visits

Search for an Inmate in Madison County

Madison County Detention Facility

Address:
815 Wheeler Avenue
Huntsville, AL 35801

Phone:

256-519-4800

Schedule a Video Visit with an Inmate at the Madison County Detention Facility - Remotely or at the Jail

The Madison County Detention Facility believes in the importance of their inmates having an opportunity to have visits from family and friends. When an inmate is released he or she needs to return home, and closeness to their family is one of the strongest reasons that keeps them from getting in trouble again.

One way that Madison County Detention Facility is able to accomplish this is with ncic remote video visitation. Remote visiting allows loved ones to use their phone or computer to connect directly with their inmate via a video kiosk in the jail or using tablets, all in a joint effort between the facility and ncic.

The benefits of video visitation are:

  • It keeps inmates happy.
  • Allows the inmates to stay in touch with friends, family and children.
  • It saves on staff time, thus money.
  • Allows the jail to partake in a revenue share.
  • Keeps viruses from spreading.
  • Keeps contraband from entering the facility.

For more information on ncic video visits and video messages, call the facility at 256-519-4800 or scroll down for a complete section of Frequently Asked Questions and Answers.

Madison County Detention Facility - Remote Video Visitation with your Inmate

Madison County Detention Facility uses the services of NCIC for remote video visitation.

In other words, you can visit your inmate in jail by using your home computer, as long as it is equipped with a microphone and camera that supports video.

When available, the jail also provides use of ‘video visit kiosks’ in the jail lobby if you do not have a computer at home. These ’on-site’ video visits are FREE.



Costs
NCIC Video Visitation fees are subject to change, but the cost to you is roughly $7.50 ($0.25 per minute) for a 30-minute visit + an additional fee of $2.00 for the connection.
On-site (at the jail) video visits are FREE.

How to set up your Video Visit

  • Register here.  
  • Select Madison County Detention Facility
  • Select your inmate.
  • Choose your date and time.

Your inmate will be notified by the jail staff of the date and time for the visit. Be sure to be in front of your computer and connected to NCIC at least 15 minutes before the start of the visit.

NCIC Customer Service
Phone - 800-943-2189 or 903-247-0069
Email – [email protected]

Madison County Detention Facility Inmate Video Visitation Schedule & Policies

815 Wheeler Avenue
Huntsville, AL 35801
256-519-4800

  • First, you must register for visits with NCIC. All accounts have to be approved.
  • Inmates must be incarcerated 30 days before visitation is allowed.
  • You can schedule a visit up to 48 hours before the visit.
  • Inmates are allowed up to three visits day. Visits are first come, first served.
  • Remote visits have a fee of $0.38 per minute. 
  • Video visits at the jail are free.
  • There are no visits between 11:00AM and 12 noon.
INMATE
HOUSING
DAY TIMES
Housing 1
Units A - E  
WED 8:00am - 2:30pm
Housing 2
Units F - K
WED 8:00am - 2:30pm
Medical WED 8:00am - 2:30pm
L-Floor MON 8:00am - 2:30pm
M-Floor TUE 8:00am - 2:30pm
N-Floor THU 8:00am - 2:30pm
P-Floor MON 8:00am - 2:30pm

 

Remote Video Visiting an Inmate who is in the Madison County Detention Facility

What is a video visit?

Video visitation, also known as remote visitation, is quickly becoming the preferred method for visiting an inmate in jail or prison for the following reasons:

•    It requires little to no staff, versus the staff required to move inmates to and from the visit and watch over the visit. It saves the Madison County Detention Facility money.
•    It removes any opportunity for contraband (drugs) to enter the facility.
•    It can become a profit center for the facility, given that the revenue generated by visits is shared with the jail.
•    While inmates prefer to see family and friends in person, video visitation allows them to visit with them more often, and on a whim.
•    Video visitation gives the inmates and their visitors the feeling of more privacy.

Video visitation from the perspective of the visitor allows them to visit from their home, their car, at work, and even allows them to take their device to a family or religious gathering. It allows them to give their inmate the feeling of belonging and not being forgotten.

Video visitation can take place on a computer, a tablet or a phone. 

Video visitation saves time. Instead of spending hours driving to the jail, checking in, filling out paperwork, potentially being searched, waiting, and then having a 15–30-minute visit, if it isn’t cancelled at the last minute, the visit can be done from anywhere during a short break in the visitor’s day.

If the visitor does not have access to a phone or computer, they can make an appointment ahead of time and use terminals in the lobby of the jail.

You must also be on the inmate's approved list, even for a video visit.

What are the companies that work with the jails and prisons that allow video visits?

There are several different companies that contract with all the jails and prisons that allow video visitation:

These are the companies in alphabetical order:

CIDNET
City Tele Coin
Correct Solutions Group
Correct Pay
Ctel
Gettingout
GTL
Homewav
IC Solutions
Inmate Canteen
Inmate Sales
iwebvisits
JailATM
Jpay
Gettingintouch (netvisit)
NCIC
Prodigy Sales
Reliance
Securus
Smart Communications
Tiger Services
Visitel
In addition, some jails use Microsoft Meeting and Zoom.

How to Send a Secure Email Message to an Inmate in Madison County

To send a secure email message to an inmate in Madison County Detention Facility follow these steps:

Madison County Detention Facility uses the services of NCIC for you to deposit funds into your {Madison County inmate’s account so that you and they can purchase secure email messaging services from this jail’s e-messaging service.

You can deposit money three different ways:

•    Deposit online at NCIC.com
•    Deposit at the kiosk in the Madison County Detention Facility lobby, if available.
•    Deposit over the phone 24/7 at 800-943-2189 or 903-247-0069 (Note: if you deposit money using a live agent the fee is $5.95).
Email – [email protected]

For all information on how to Text/Email an Inmate in Madison County Detention Facility check out our Secure Messaging Guide for Madison County.


 

How to Send Money to an Inmate in Madison County

To send commissary money to an inmate in Madison County Detention Facility follow these steps:

  • Register with Access Corrections by creating an account.
  • Select Alabama, then select Madison County Detention Facility, and then the inmate you want to send money to.
  • Choose the amount of money you want to send, and input your payment method.

For all information on how to Send Money to an inmate's account check out our full money and commissary guide for Madison County Detention Facility.


 

How to Send a Carepack Commissary Package Directly to an Inmate in Madison County

To send a commissary carepack (food, snacks and goods) directly to an inmate in Madison County Detention Facility follow these steps:

  • Select Alabama, then select Madison County Detention Facility, and then select the 'Send a Package Order' option.
  • Register and create an account with Access Securepak, for Madison County.
  • Choose the inmate and the products you want shipped to them, and input your payment method. 
  • NOTE: There may be a limit on how much product you can send your inmate in Madison County at any one time.

For all information, tips and available items for shipping Commissary packages to an inmate in Madison County Detention Facility check out our Commissary Instructions Page for Madison County.


 

How Do I put Money on an Inmate's Commissary Account in the Madison County Detention Facility to Purchase Phone Cards?

There are FOUR options for putting money on an inmate's books:

Option 1 - Dropping Money at the Madison County Detention Facility
Bring money to the jail in person. 
Either the jail personnel will process the Inmate Account payment or you will use the NCIC self-serve kiosk in the lobbies that accepts cash, debit or credit cards.

Option 2 - Deposit Inmate Money Online
Madison County Detention Facility uses NCIC to process all online deposits to an inmate's account. NCIC charges you a small fee for doing so, but the fee probably isn't as much as gas and parking would cost to take it to the jail in person.



Option 3 - Mail the Inmate Deposit to the Jail
Mailing a deposit takes more time to process than the other methods but can be done if you live too far away to bring it in person and you don't have a debit/credit card for online deposits. Never send cash. Always send a Money Order from the US Post Office, a reputable bank or Western Union.
Make the Money Order out to the inmate's name and put their Inmate ID# in memo section of the Money Order.  Mail it to the Madison County Detention Facility address on this page, or to the address below if it is different than the facility address.
Inmate's Full Name & Inmate MNI # or Booking #
Madison County Detention Facility
PO Box 2047
Huntsville, AL 35804

Option 4 - Make an Inmate Deposit over the Phone by calling 800-943-2189

For more information about sending an inmate money for phone cards or other commissary sundries, check out our Inmate Money Page.


 

How to Rent a Tablet for an Inmate at the Madison County Detention Facility

Madison County Detention Facility offers NCIC tablets to rent to inmates that they can use for video visitation and calls, phone calls, instant messaging, education and entertainment.

They can also be used for commissary ordering.

To find out more bout how much tablets cost to rent, and what programs, entertainment, education and other things it can be used for, check out our Tablet Page.


 

How to deposit money in an inmate's account in the Madison County Detention Facility

  • To deposit money online go the NCIC website
  • To deposit money over the phone call 800-943-2189
  • To deposit money at the jail use the NCIC Kiosk in the Madison County Detention Facility lobby.
  • Call the jail at 256-519-4800 to confirm lobby hours for depositing inmate funds.

For complete information on depositing money in an inmate's account, check out our Inmate Money page.


 

How to Bond out an Inmate Online at the Madison County Detention Facility.

Madison County Detention Facility uses an online cash bonding company called CashBondOnline.com so you don't have to bond out your inmate at the jail or at the Madison County Courthouse.

Here's how it works:

1. Once you find out that your inmate has been arrested, go here and select Alabama.
2. Next select Madison County Detention Facility, or if it is not listed like that, try Madison County.
3. Next, input your inmate's name or ID Number and then click 'Find'.
4. If your inmate is elegible for a cash bond, the amount will be noted next to their criminal charges.

For full information on Cash bail and Bond Online, including how to contact them by phone and email, check out our Inmate Bail page.


 

How Do Visit an Inmate in Madison County Detention Facility?

To visit an inmate in Madison County you need to do the following:

Madison County Detention Facility uses the services of NCIC for remote video visitation. In other words, you can visit your inmate in jail by using your home computer, as long as it is equipped with a microphone and camera that supports video.

When available, the jail also provides use of ‘video visit kiosks’ in the Madison County Detention Facility lobby if you do not have a computer at home. These ’on-site’ video visits are FREE.

Costs
NCIC Video Visitation fees are subject to change, but the cost to you is roughly $7.50 ($0.25 per minute) for a 30-minute visit + an additional fee of $2.00 for the connection.
On-site (at the jail) video visits are FREE.

How to set up your Video Visit

  • Register here.  
  • Select Madison County Detention Facility
  • Select your inmate.
  • Choose your date and time.

Your inmate will be notified by the Madison County Detention Facility staff of the date and time for the visit. Be sure to be in front of your computer and connected to NCIC at least 15 minutes before the start of the visit.

NCIC Customer Service
Phone - 800-943-2189 or 903-247-0069
Email – [email protected]

For all the information you need to know, whether it be 'in person' at-the-jail visitation or remote video visitation with your Madison County inmate, go to our Visit Inmate Page.


 

How Does an Inmate Make Phone Calls in Madison County Detention Facility?

To receive phone calls from an inmate in Madison County follow these instructions:

Madison County Detention Facility uses the services of NCIC for inmate phone calling. It is called a ‘friends & family account”.

In order to receive phone calls from your inmate, you need to do the following:

  • Register here, or by phone 800-943-2189
  • Choose Alabama.
  • Choose Madison County Detention Facility
  • Select your Inmate.
  • Enter the phone number your Inmate will be calling.
  • Fund your Account. ($10-$100 at a time)

NOTE:
1.   You cannot receive any calls to your phone number from your inmate until both you and your phone number are registered.
2.  When you do receive a call, the number you will view on your phone from the incoming call is: 800-943-2189.
3.  When allowed by Madison County Detention Facility, families can also leave secure voicemails for inmates to listen to.

Fees

  • Adding funds to your account - $3.00 
  • Cost of phone call of a Prepaid Collect Account - $0.21 per minute
  • Cost of an interstate (ex. Alabama to a different state) phone call NOT Prepaid - $0.25 per minute
  • Cost of an intrastate (ex. Alabama to Alabama) phone call NOT Prepaid - $0.25 per minute
  • Cost if you set up your account (or fund it) by phone using a live agent, you will be charged a one-time fee of $5.95.

NCIC Customer Service
Phone - 800-943-2189 or 903-247-0069
Email – [email protected]
Full list of participating jails.

For all the information regarding phone calls with Madison County inmates; rules, policies, phone calling times, fees, limits and more visit our Inmate Phone Page.


 

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