Marshall County Jail Inmate Phone & Email

Marshall County Jail Inmate Phone Use

The information below provides complete instructions regarding Marshall County Jail inmate phone use; how the jail phone system works, purchasing phone time online, purchasing phone time over the phone online, purchasing phone credits through commissary and setting up an account to reduce your cost of inmate phone calls from the Marshall County County Jail in Guntersville, Alabama.

Follow these instructions exactly to help ensure that your inmate has access to the jail phones and your communication costs are reduced as much as possible.

If you have any questions call Telmate 'GettingOut' Customer Service at 866-516-0115 or contact them online.

How Does An Inmate Make A Phone Call From Marshall County Jail?

The Marshall County Jail uses a private phone service contactor called 'Telmate GettingOut'.

They charge $0.25 per minute for all phone calls, prepaid or collect, within Alabama.

Prepaid calls between Alabama and other states costs $0.21 per minute. International calls are $0.95 per minute.

There is a fee of $3.00 every time you add money to your account online and it costs $5.95 if you add funds over the phone with a live agent.

You can also leave an inmate a short voice message for a flat fee of $1.25.

Collect Calls

Collect calls with 'Telmate GettingOut' allow you to instantly accept and pay for calls to your land line (only) phone account. This means that if you accept your call from your inmate, all the charges for that call will then be billed to your land line phone account and will show up and be listed on your next local phone bill. Additional fees, costs, restrictions may apply.

Prepaid calls (Direct Calls)

With Prepaid Calls you can set up your account so that the inmate can only call you and/or you can just deposit money in their account and they can purchase prepaid phone cards through their commissary and call whoever they choose, provided the Marshall County Jail approves of the phone number.

Quick Connect

An alternative to collect calls. Quick connect is an alternative to collect calls. It allows you to quickly pay for a phone call with your credit card.  Opting to accept a Quick Connect call is simple when your loved one or friend chooses to call you via Quick Connect.

When your incarcerated loved one or friend calls you, simply follow the instructions from the automated voice system to pay for that one phone call on the spot. It’s easy, simple and fast. Additional fees, costs, restrictions may apply.

Important Tips About Jail Phone Calls

Many jails and prisons are increasingly restricting the amount of time that an inmate can use the phone by placing daily and monthly limits, so try to pace yourself and not use up all your time at the beginning of the month.

Jails limit an inmate's phone time to certain hours of the day, so it is important you keep a regular schedule that works for both you and your inmate.

If your inmate does not call you during the time you both have scheduled, don't panic. There are often long lines for phone use. When a jail is on lockdown due to a fight or other security issue they do not allow the phones to be used.

Phones are the only way for an inmate to hear your voice and temporarily 'escape' the loneliness of incarceration, so use your time well. Arguing about anything will leave you both feeling empty and guilty, so avoid it at all costs.

All phone conversations are recorded. Whatever you talk about, can and will be used against your inmate in court. Never discuss their pending criminal case!

Also, be warned that some phone providers are collecting voice prints for a database which law enforcement agencies are building.