Address:
5325 Broder Blvd.
Dublin, CA 94568
Phone:
925-551-6500
Next Steps:
For at-home video visits: Sign in to the visitation scheduling site 15 minutes prior to your scheduled visit. Test your connection, and follow the steps to start your visit.
For on-site video visits: Arrive at the facility at least 15 minutes prior to check-in. A valid photo ID is required.
All your questions can be answered after you register, at the Frequently Asked Questions page, or call 855-208-7349 during the following hours:
6AM – 4PM MST Monday – Friday, or
7AM – 4PM MST Saturday – Sunday
Costs for Visits are subject to change but generally run less than $10.00 for a 30 minute visit.
Payment can be made with Visa, Mastercard debit, credit or gift cards.
5325 Broder Blvd.
Dublin, CA 94568
To make a visiting appointment you will also need the following:
Inmate's name
Inmate's PFN
Inmate's date of birth
Visitors under 18 years of age must be accompanied by the parent or legal guardian. If legal guardian, documentation showing proof is required.
| DAY | HOUSING UNIT | TIME |
| SUN | 1,2,3,4 | 9:30-10:00AM |
| SUN | 35, 24(E) | 12:00-2:30PM |
| SUN | 7,9 | 6:00-8:00PM |
| MON | 31(DEF), 22(A) 25, 24(ABC) |
9:30-10:00AM |
| MON | 34(EF), 33 | 12:00-2:30PM |
| MON | 1,2,3,4 | 6:00-8:00PM |
| TUE | 34(EF) 31(ABC) |
9:30-10:00AM |
| TUE | 21(E), 33 34(ABC) |
12:00-2:30PM |
| TUE | 21(A), 22(A) 24(D) |
6:00-8:00PM |
| WED | NO VISITS | NO VISITS |
| THU | 31(DEF), 25, 24(ABC) |
9:30-10:00AM |
| THU | 21(D), 32,35 | 12:00-2:30PM |
| THU | 7,9 | 6:00-8:00PM |
| FRI | 7,9 | 9:30-10:00AM |
| FRI | 34(D), 33 | 12:00-2:30PM |
| FRI | 1,2,3,4 | 6:00-8:00PM |
| SAT | 34(ABC) 31(ABC) |
9:30-10:00AM |
| SAT | 32, 35 | 12:00-2:30PM |
| SAT | 21(F), 22(B) 24(F) |
6:00-8:00PM |
| DAYS | TIMES |
| SUNDAY | 9:00AM - 8:00PM |
| MONDAY | 9:00AM - 8:00PM |
| TUESDAY | 9:00AM - 8:00PM |
| WEDNESDAY | 9:00AM - 8:00PM |
| THURSDAY | 9:00AM - 8:00PM |
| FRIDAY | 9:00AM - 8:00PM |
| SATURDAY | 9:00AM - 8:00PM |
Video visitation, also known as remote visitation, is quickly becoming the preferred method for visiting an inmate in jail or prison for the following reasons:
• It requires little to no staff, versus the staff required to move inmates to and from the visit and watch over the visit. It saves the Santa Rita Jail - Alameda County Detention money.
• It removes any opportunity for contraband (drugs) to enter the facility.
• It can become a profit center for the facility, given that the revenue generated by visits is shared with the jail.
• While inmates prefer to see family and friends in person, video visitation allows them to visit with them more often, and on a whim.
• Video visitation gives the inmates and their visitors the feeling of more privacy.
Video visitation from the perspective of the visitor allows them to visit from their home, their car, at work, and even allows them to take their device to a family or religious gathering. It allows them to give their inmate the feeling of belonging and not being forgotten.
Video visitation can take place on a computer, a tablet or a phone.
Video visitation saves time. Instead of spending hours driving to the jail, checking in, filling out paperwork, potentially being searched, waiting, and then having a 15–30-minute visit, if it isn’t cancelled at the last minute, the visit can be done from anywhere during a short break in the visitor’s day.
If the visitor does not have access to a phone or computer, they can make an appointment ahead of time and use terminals in the lobby of the jail.
You must also be on the inmate's approved list, even for a video visit.
There are several different companies that contract with all the jails and prisons that allow video visitation:
These are the companies in alphabetical order:
CIDNET
City Tele Coin
Correct Solutions Group
Correct Pay
Ctel
Gettingout
GTL
Homewav
IC Solutions
Inmate Canteen
Inmate Sales
iwebvisits
JailATM
Jpay
Gettingintouch (netvisit)
NCIC
Prodigy Sales
Reliance
Securus
Smart Communications
Tiger Services
Visitel
In addition, some jails use Microsoft Meeting and Zoom.
Visitation times and schedules for remote visitation with an inmate at Santa Rita Jail - Alameda County Detention with GTL are available to you after logging in and selecting the inmate you wish to visit with.
* Visitation schedules are subject to change.
* The actual visiting hours vary depending on the following factors:
* Each inmate is allowed one or two visits (or unlimited visits!), ranging from 15 minutes to one hour in length each week.
* Inmates with special privileges may be allowed additional visits.
* If you are visiting from another state or traveling a great distance, Santa Rita Jail - Alameda County Detention may allow you an extended visitation. Call 925-551-6500 to ask for special consideration.
* Call 925-551-6500 to ask about normal visiting hours at the jail, and procedures for scheduling a visit other than video visitation.
Postcards
The Santa Rita Jail - Alameda County Detention allows inmates to receive pre-metered postcards like the type purchased from the post office. They may also allow certain photo postcards as long as they have not been tampered with or contain images that may be considered to be obscene or violent in nature.
Envelopes
The Santa Rita Jail - Alameda County Detention also allows envelopes to be mailed to inmates.
Postcards and envelopes MUST be mailed to the following address:
Inmate's Full Name & Inmate PFN#
Santa Rita Jail - Alameda County Detention
5325 Broder Blvd.
Dublin, CA 94568
Legal Mail
Send all legal Mail to this Address:
Inmate's Full Name & Inmate PFN#
Santa Rita Jail - Alameda County Detention
5325 Broder Blvd.
Dublin, CA 94568
Newspapers
Local or national newspapers may also be mailed to the inmate as long as they are mailed directly from the newspaper publisher.
Magazines
News, special interest or sports magazines may also be mailed to an inmate as long as they are shipped directly from the publisher. Any magazines that contain profanity, weapons, pornography or other content that is adult in nature will be confiscated by the jail staff and will NOT be delivered to the inmate.
Books
The Santa Rita Jail - Alameda County Detention allows books to be mailed directly to the jail from a reputable source such as Amazon, Barnes & Noble or Books-A-Million. You can order them directly from your computer and have them shipped to the inmate at the address below.
Books must NOT contain images or content that are considered excessively violent, pornographic or obscene. Any book that does not meet the Santa Rita Jail - Alameda County Detention standards will be disposed of. No more than three books may be shipped at any one time.
Hard cover books will not be accepted by the jail due to their potential to be used as a weapon.
All newspapers, magazines and books are to be shipped to:
Inmate's Full Name & Inmate PFN#
Santa Rita Jail - Alameda County Detention
5325 Broder Blvd.
Dublin, CA 94568
Follow these instructions to schedule and then visit an inmate using GTL.
For all the information you need to know regarding scheduling, cost, rules, tips and guidelines of inmate visits at the Santa Rita Jail - Alameda County Detention, check out our Visit Inmate Page.
To find out how to get access to a tablet for an inmate read the following:
1. First, Register or Sign In to GTL / Viapath Services.
2. In the top menu, click on 'Services', then on 'Inmate Devices & Content'.
3. All inmates have free access to the tablets to read their letters from family & friends, but there are many other services available to keep your inmate busy while incarcerated... such as Games, Books, Music and Movies. These other services come with fees that you can pay for when you pay for phone service.
To learn more about Tablet Rentals for inmates, including the cost, all the services available and everything else you need to know, check out our Tablet Rental Page.
To send commissary money to an inmate in Santa Rita Jail - Alameda County Detention follow these steps:
For all information on how to Send Money to an inmate's account check out our full money and commissary guide for Santa Rita Jail - Alameda County Detention.
Check with Santa Rita Jail - Alameda County Detention by calling 925-551-6500 prior to paying a bond online as this is being rolled out to different facilities slowly.
1. Commissary money in the form of a money order may be mailed to:
AdvancePay Service Department
P.O. Box 911722
Denver, CO 80291-1722
2. You may use cash or credit/debit cards at any time by using the kiosk located in the front lobby. The fee for the use of the ATM is generally $1.50 per transaction for cash and 10% fee for credit/debit cards.
3. Commissary money can also be added to an inmates account at any time using any of these methods online.
4. Cash deposits to ConnectNetwork are now available at 26,000 retail locations nationwide including Walmart, ACE, Kmart, Kroger, and more. You’ll start the payment process online in your ConnectNetwork account, then complete your transaction with cash at a participating local retail store. Plus, many of these stores are open 24 hours a day, 7 days a week, 365 days a year. Find a retail store near you.
5. You can call customer service 24/7 at 877-650-4249 and get instructions for depositing money over the phone using a debit or credit card.
To Deposit Money in an inmate's account follow these steps:
**NOTE** GTL is in a transition merging into a new company called ViaPath Technologies.
Features:
All the information you need to understand depositing money into an inmate's trust fund, specifically for phone calls, but also for Commissary, in Alameda County, can be found on our Send Money Page.
Follow these instructions on how to open an account with GTL Connect Network (aka Viapath Technologies)
For full instructions on the Santa Rita Jail - Alameda County Detention Inmate Phone System, what the costs are, how it works, and tips and guidelines on rules, regulations and saving money on calls, check out our Inmate Phones Page.
To send a commissary carepack (food, snacks and goods) directly to an inmate in Santa Rita Jail - Alameda County Detention follow these steps:
For all information, tips and available items for shipping Commissary packages to an inmate in Santa Rita Jail - Alameda County Detention check out our Commissary Instructions Page for Alameda County.
