Video Visitation - Information, Schedules, Duration and Cost
Lake County Correctional Facility uses IC Solutions for their Remote Video Visitation services.
In order to visit with your inmate online, you must first register with IC Solutions.
There are three ways to visit remotely with your inmate:
1. Using your personal computer.
2. Using the IC Solutions iphone or Android app.
3. Using the IC Solutions visitation kiosk in the jail lobby.
How it Works
Register or Log in here.
Registering and Scheduling Video Visits Instructions
'Understanding IC Solutions Video Visits' Instructions
Remote Visitation using the IC Solutions app
Download your phone app:
iphone
Android
Instruction for using the IC Solutions app
Cost of a Remote Video Visit
Video Visitation Rules
Understanding the rules completely are the responsibility of both you and your inmate. Not knowing the rules will NOT be accepted as an excuse if you make a mistake and violate them. Disobeying them could result in being banned from have future visits.
• Any inmate or visitor whose behavior is disruptive during a visit may have his/her visiting privileges suspended/terminated.
• All visits are subject to monitoring and recording.
• All visits must be scheduled 6 hours prior to the appointment or up to 13 days in advance.
• You must check-in 15 minutes prior to the scheduled visit.
• Valid picture identification (e.g., driver's license, State I.D., or Military I.D. with picture) is required of all visitors, with the exception of children under the age of 17.
• Visitors under the age of 17 must be accompanied and supervised by an authorized adult visitor.
• Visitors who 'arrive' after the scheduled start time may not be allowed to visit.
• Clothing must cover all private/sensitive body areas.
• The visitation schedule may be canceled or altered on holidays or for safety/security reasons.
• Lake County Correctional Facility can disconnect, deny, change, or cancel a visit at any time.
• Internet connectivity issues during offsite visits will NOT be refunded.
• Each visitation session will show a timer to display elapsed time.
• After your visit has ended your connection will be terminated automatically.
Visiting Hours in Lake County Correctional Facility
The actual visiting hours vary depending on the following factors:
The day of the week.
Where the inmate is housed.
The inmate's sex.
Whether or not it is a Holiday.
Each inmate is allowed one or two visits, ranging from 15 minutes to one hour in length each week. Inmates with special privileges are allowed additional visits.
If you are visiting from another state or traveling a great distance, Lake County Correctional Facility may allow you an extended visitation. Call 707-262-4240 to ask for special consideration.
Call 707-262-4240 or click here to view normal visiting hours and procedures for scheduling a visit.
Lake County Correctional Facility Visitation Application Process
When registering with IC Solutions for Remote Video Visitation, all of the required fields must be completed. You as the visitor must define the inmate you want to visit and you must also define your relationship to your inmate. Visitors will only be able to visit with an inmate who is on your approved inmate list.
At Home Video Visitation
Lake County Correctional Facility uses IC Solutions for their Remote Video Visitation services.
In order to visit with your inmate online, you must first register with IC Solutions.
There are three ways to visit remotely with your inmate:
1. Using your personal computer.
2. Using the IC Solutions iphone or Android app.
3. Using the IC Solutions visitation kiosk in the jail lobby
Who can Visit an Inmate at Lake County Correctional Facility
Anyone over the age of 18, who isn't on felony probation and can produce a valid government-issued photo ID can be approved to visit an inmate in this jail.
Visitation applicants for Lake County Correctional Facility must sometimes submit to a background check. Those with warrants are denied visitation or if allowed to visit, will be arrested at the jail.
Children under age 18 must be accompanied by the parent or legal guardian.
It is likely that the Lake County Correctional Facility will deny visitation to anyone with a past felony conviction regardless of probation/parole status. Call 707-262-4240 prior to arriving for the specific jail guideline regarding your legal status.
If you are a co-defendant with the inmate in a pending case, your visit will be denied.
If you and the inmate are under a court order to have no contact with each other, your visit will be denied.
The Lake County Correctional Facility reserves the right to deny any person the right to enter the jail (or take part in remote video visits), and for any reason.
Lake County Correctional Facility Visitation Dress Code
The Lake County Correctional Facility staff will turn anyone away who is not dressed appropriately for a visit.
The best way to be sure the visit takes place is to dress as if you are meeting someone's grandmother for the first time.
Remote Video visitation is no different. If you are not dressed discretely, your visit will be terminated. Future visits could also be affected.
The following types of clothing are also prohibited:
Visitation Tips and Guidelines
Jail visits are conducted in person behind plexi-glass or remotely, either from home or on-site at Lake County Correctional Facility.
All video visits are both monitored in real time and are recorded. Whatever you talk about, can and will be used against your inmate in court. Never discuss their pending criminal case!
Children must be accompanied by a parent or guardian and guardians must provide proof of their guardianship.
If you are visiting on-site at the jail, leave all personal belongings (including your phone), except for your state ID, in your vehicle or in a locker (if one is provided).
At the jail, children must be monitored at all times or jail staff will end the visit early.
For complete Instructions on How to Bail or Bond an Inmate in Lake County Correctional Facility, check out our Inmate Bail page.
Lake County Correctional Facility uses GettingOut for some or all of its communication services with an inmate.
If you want to deposit money using this company for your use or your inmate's account, there are four ways to do it:
For all the information you need to know, including tips, guidelines and warnings about depositing money in a Lake County Correctional Facility inmate's account for communication services, check out our Send Money page.
1. First, Register or Sign In to GettingOut/GTL
2. Purchase the services you want for your Lake County Correctional Facility inmate.
3. All inmates have free access to the tablets to read their letters from family & friends, but there are many other services available to keep your inmate busy while incarcerated... such as Games, Books, Music and Movies. These other services come with fees that you can pay for when you pay for phone service.
To learn more about Tablet Rentals for inmates, including the cost, all the services available and everything else you need to know, check out our Tablet Rental Page.
When mailing a letter or postcard to an inmate, please address your mail as follows:
Inmate's First and Last Name
4913 Helbush Drive
Lakeport, CA 95453
Emailing Messages & Photos
Facility_name_1} contracts with GTL GettingOut, the same service that handles iInmate Phone Systems and Video Visitation, for sending secure messages and photos between you and your inmate.
If you are not already registered, do so here, or Log in.
Then use the Facility Finder to:
1. Select Lake County Correctional Facility,
2. Add your inmate to your list of contacts,
3. Add a credit or debit card to cover your costs.
Customer Service Questions
'Online' Contact Form, or
Call 866-516-0115
Go here to this FAQ to get answers to how the transition to ViaPath from GTL and gettingout will affect your account.
All the information you need to understand mail and email policies for Lake County can be found on our Inmate Mail Page and our Text/Email an Inmate Page.
For all information, tips and available items for shipping Commissary packages to an inmate in Lake County Correctional Facility check out our Commissary Instructions Page for Lake County.
For all information on how to Text/Email an Inmate in Lake County Correctional Facility check out our Secure Messaging Guide for Lake County.
Note: All your calls with an inmate are recorded, stored and shared with law enforcement if the conversation deals with your case or any criminal activity. Anything communicated can be used against you or your inmate in court.
For all the information regarding phone calls with Lake County inmates; rules, policies, phone calling times, limits and more visit our Inmate Phone Page.
For full instructions on all the benefits of using IC Solutions to visit a Lake County inmate, visiting an inmate at the jail itself, rates, policies, rules, dress codes, bringing children, attorney and clergy visits and more, go to our official Visit Inmate Page.
For all information on how to Send Money to an inmate's account check out our full money and commissary guide for Lake County Correctional Facility.
