Inmates at the Lake County Juvenile Hall, now that the COVID pandemic is waning, once again allows inmates to get visits from friends and loved ones. Visits are either on-site (no contact) at the facility, and/or using the video services of the third party company outlined below.
Call for inmate communication updates as schedules can change without much advance notice.
Lake County Juvenile Hall inmates are allowed one to two visits of 30 minutes each at the facility, and potentially no limit on the number of visits when using the home based video visitation service.
Rules, guidelines and schedules are listed on this page. Failure to adhere to them will result in your inmate and you losing your visitation privileges.
Lake County Juvenile Hall uses IC Solutions for their Remote Video Visitation services.
In order to visit with your inmate online, you must first register with IC Solutions.
There are three ways to visit remotely with your inmate:
1. Using your personal computer.
2. Using the IC Solutions iphone or Android app.
3. Using the IC Solutions visitation kiosk in the jail lobby.
How it Works
Register or Log in here.
Registering and Scheduling Video Visits Instructions
'Understanding IC Solutions Video Visits' Instructions
Remote Visitation using the IC Solutions app
Download your phone app:
iphone
Android
Instruction for using the IC Solutions app
Cost of a Remote Video Visit
Video Visitation Rules
Understanding the rules completely are the responsibility of both you and your inmate. Not knowing the rules will NOT be accepted as an excuse if you make a mistake and violate them. Disobeying them could result in being banned from have future visits.
• Any inmate or visitor whose behavior is disruptive during a visit may have his/her visiting privileges suspended/terminated.
• All visits are subject to monitoring and recording.
• All visits must be scheduled 6 hours prior to the appointment or up to 13 days in advance.
• You must check-in 15 minutes prior to the scheduled visit.
• Valid picture identification (e.g., driver's license, State I.D., or Military I.D. with picture) is required of all visitors, with the exception of children under the age of 17.
• Visitors under the age of 17 must be accompanied and supervised by an authorized adult visitor.
• Visitors who 'arrive' after the scheduled start time may not be allowed to visit.
• Clothing must cover all private/sensitive body areas.
• The visitation schedule may be canceled or altered on holidays or for safety/security reasons.
• Lake County Juvenile Hall can disconnect, deny, change, or cancel a visit at any time.
• Internet connectivity issues during offsite visits will NOT be refunded.
• Each visitation session will show a timer to display elapsed time.
• After your visit has ended your connection will be terminated automatically.
Visiting Hours in Lake County Juvenile Hall
The actual visiting hours vary depending on the following factors:
Lake County Juvenile Hall Visitation Application Process
When registering with IC Solutions for Remote Video Visitation, all of the required fields must be completed. You as the visitor must define the inmate you want to visit and you must also define your relationship to your inmate. Visitors will only be able to visit with an inmate who is on your approved inmate list.
At Home Video Visitation
Lake County Juvenile Hall uses IC Solutions for their Remote Video Visitation services.
In order to visit with your inmate online, you must first register with IC Solutions.
There are three ways to visit remotely with your inmate:
1. Using your personal computer.
2. Using the IC Solutions iphone or Android app.
3. Using the IC Solutions visitation kiosk in the jail lobby
Who can Visit an Inmate at Lake County Juvenile Hall
Anyone over the age of 18, who isn't on felony probation and can produce a valid government-issued photo ID can be approved to visit an inmate in this jail.
Visitation applicants for Lake County Juvenile Hall must sometimes submit to a background check. Those with warrants are denied visitation or if allowed to visit, will be arrested at the jail.
Children under age 18 must be accompanied by the parent or legal guardian.
It is likely that the Lake County Juvenile Hall will deny visitation to anyone with a past felony conviction regardless of probation/parole status. Call prior to arriving for the specific jail guideline regarding your legal status.
If you are a co-defendant with the inmate in a pending case, your visit will be denied.
If you and the inmate are under a court order to have no contact with each other, your visit will be denied.
The Lake County Juvenile Hall reserves the right to deny any person the right to enter the jail (or take part in remote video visits), and for any reason.
Lake County Juvenile Hall Visitation Dress Code
The Lake County Juvenile Hall staff will turn anyone away who is not dressed appropriately for a visit.
The best way to be sure the visit takes place is to dress as if you are meeting someone's grandmother for the first time.
Remote Video visitation is no different. If you are not dressed discretely, your visit will be terminated. Future visits could also be affected.
The following types of clothing are also prohibited:
Visitation Tips and Guidelines
Jail visits are conducted in person behind plexi-glass or remotely, either from home or on-site at Lake County Juvenile Hall.
All video visits are both monitored in real time and are recorded. Whatever you talk about, can and will be used against your inmate in court. Never discuss their pending criminal case!
Children must be accompanied by a parent or guardian and guardians must provide proof of their guardianship.
If you are visiting on-site at the jail, leave all personal belongings (including your phone), except for your state ID, in your vehicle or in a locker (if one is provided).
At the jail, children must be monitored at all times or jail staff will end the visit early.
To send a commissary carepack (food, snacks and goods) directly to an inmate in Lake County Juvenile Hall follow these steps:
For all information, tips and available items for shipping Commissary packages to an inmate in Lake County Juvenile Hall check out our Commissary Instructions Page for Lake County.
To receive phone calls from inmates in Lake County, or to assist them in making phone calls to other people, follow these steps:
Note: All your calls with an inmate are recorded, stored and shared with law enforcement if the conversation deals with your case or any criminal activity. Anything communicated can be used against you or your inmate in court.
For all the information regarding phone calls with Lake County inmates; rules, policies, phone calling times, limits and more visit our Inmate Phone Page.
To visit an inmate in Lake County follow these steps:
For full instructions on all the benefits of using IC Solutions to visit a Lake County inmate, visiting an inmate at the jail itself, rates, policies, rules, dress codes, bringing children, attorney and clergy visits and more, go to our official Visit Inmate Page.
