Address:
4000 Justice Way
Castle Rock, CO 80109-7547
Phone:
303-660-7550
Video Visitation allows 'approved' friends, family members, attorneys and clergy of an inmate to connect with them using their computer, Securus Video Visitation app, or ‘on-site’ kiosk.
Steps:
Register and/or log in.
Select the facility of your inmate.
Review the days, available hours and the cost of remote and on-site visits.
Schedule your visit.
What is the Cost of a Remote Video Visit?
Costs vary and are subject to change, but generally visits range from $5.00 to $15.00 for a 15 to 30 minute online or on-site video visit.
How do you know if your Inmate will be available during the time you schedule?
The Securus system knows the times that Douglas County Detention Center inmates are available for remote video visits.
It will not allow you to schedule a visit with your inmate if they are not available or the video visitation kiosk(s) in the jail are booked already.
Once you schedule a visit with your inmate they will be notified of the date and time of the visit.
Important Tips:
Your entire visit is being monitored and recorded. Do not say or do anything that you would not want being replayed in court.
You should schedule your visit, in advance, at a time that works best for you.
For best sound quality, use earbuds or headsets.
Quick & Easy Access to Important Information & Help:
Phone: 972-734-1111 or 877-578-3658
Video Tutorial on Registering for Securus Video Visits.
Frequently Asked Questions.
Douglas County Detention Center Pricing.
Securus Contact Information.
iphone app
Android app
Douglas County Detention Center
ON-SITE (at the jail) INMATE VIDEO VISITATION SCHEDULE
| DAY | TIME |
| SUNDAY | 7:00AM-11:30AM 1:00PM-2:00PM 3:00PM-4:30PM 5:00PM-10:00PM |
| MONDAY | 7:00AM-11:30AM 1:00PM-2:00PM 3:00PM-4:30PM 5:00PM-10:00PM |
| TUESDAY | 7:00AM-11:30AM 1:00PM-2:00PM 3:00PM-4:30PM 5:00PM-10:00PM |
| WEDNESDAY | 7:00AM-11:30AM 1:00PM-2:00PM 3:00PM-4:30PM 5:00PM-10:00PM |
| THURSDAY | 7:00AM-11:30AM 1:00PM-2:00PM 3:00PM-4:30PM 5:00PM-10:00PM |
| FRIDAY | 7:00AM-11:30AM 1:00PM-2:00PM 3:00PM-4:30PM 5:00PM-10:00PM |
| SATURDAY | 7:00AM-11:30AM 1:00PM-2:00PM 3:00PM-4:30PM 5:00PM-10:00PM |
Douglas County Detention Center
OFF-SITE (at home) INMATE VIDEO VISITATION SCHEDULE
| DAY | TIME |
| SUNDAY | 7:00AM-11:30AM 1:00PM-2:00PM 3:00PM-4:30PM 5:00PM-10:00PM |
| MONDAY | 7:00AM-11:30AM 1:00PM-2:00PM 3:00PM-4:30PM 5:00PM-10:00PM |
| TUESDAY | 7:00AM-11:30AM 1:00PM-2:00PM 3:00PM-4:30PM 5:00PM-10:00PM |
| WEDNESDAY | 7:00AM-11:30AM 1:00PM-2:00PM 3:00PM-4:30PM 5:00PM-10:00PM |
| THURSDAY | 7:00AM-11:30AM 1:00PM-2:00PM 3:00PM-4:30PM 5:00PM-10:00PM |
| FRIDAY | 7:00AM-11:30AM 1:00PM-2:00PM 3:00PM-4:30PM 5:00PM-10:00PM |
| SATURDAY | 7:00AM-11:30AM 1:00PM-2:00PM 3:00PM-4:30PM 5:00PM-10:00PM |
Video visitation, also known as remote visitation, is quickly becoming the preferred method for visiting an inmate in jail or prison for the following reasons:
• It requires little to no staff, versus the staff required to move inmates to and from the visit and watch over the visit. It saves the Douglas County Detention Center money.
• It removes any opportunity for contraband (drugs) to enter the facility.
• It can become a profit center for the facility, given that the revenue generated by visits is shared with the jail.
• While inmates prefer to see family and friends in person, video visitation allows them to visit with them more often, and on a whim.
• Video visitation gives the inmates and their visitors the feeling of more privacy.
Video visitation from the perspective of the visitor allows them to visit from their home, their car, at work, and even allows them to take their device to a family or religious gathering. It allows them to give their inmate the feeling of belonging and not being forgotten.
Video visitation can take place on a computer, a tablet or a phone.
Video visitation saves time. Instead of spending hours driving to the jail, checking in, filling out paperwork, potentially being searched, waiting, and then having a 15–30-minute visit, if it isn’t cancelled at the last minute, the visit can be done from anywhere during a short break in the visitor’s day.
If the visitor does not have access to a phone or computer, they can make an appointment ahead of time and use terminals in the lobby of the jail.
You must also be on the inmate's approved list, even for a video visit.
There are several different companies that contract with all the jails and prisons that allow video visitation:
These are the companies in alphabetical order:
CIDNET
City Tele Coin
Correct Solutions Group
Correct Pay
Ctel
Gettingout
GTL
Homewav
IC Solutions
Inmate Canteen
Inmate Sales
iwebvisits
JailATM
Jpay
Gettingintouch (netvisit)
NCIC
Prodigy Sales
Reliance
Securus
Smart Communications
Tiger Services
Visitel
In addition, some jails use Microsoft Meeting and Zoom.
Because Douglas County and Colorado can change their bail bond procedures, it is always best to call either the Douglas County Detention Center at 303-660-7550, or the court in the jurisdiction (i.e. Municipal Court, District Court, etc.) where the offender was charged, and do this right after an arrestee has been booked.
Ask the staff at the Douglas County Detention Center or the Douglas County Court Clerk these specific questions:
If you feel the bail is too high and you wish to get it reduced, contact a lawyer or the defendant's public defender and get them to look into what they can do to get a bail reduction. The sooner you get working on this the quicker you will get your loved one released.
This entire process will go smoother and faster with a criminal attorney or bail agent handling it for you.
Postcards
The Douglas County Detention Center allows inmates to receive pre-metered postcards like the type purchased from the post office. They may also allow certain photo postcards as long as they have not been tampered with or contain images that may be considered to be obscene or violent in nature.
Envelopes
The Douglas County Detention Center also allows envelopes to be mailed to inmates.
Postcards and envelopes MUST be mailed to the following address:
Inmate's Full Name & Booking #
c\o Securus Digital Mail Center – Douglas County Jail
PO Box 509
Lebanon, MO 65536
Legal Mail
Send all legal Mail to this Address:
Inmate's Full Name & Booking #
Douglas County Detention Center
4000 Justice Way
Castle Rock, CO 80109-7547
Newspapers
Local or national newspapers may also be mailed to the inmate as long as they are mailed directly from the newspaper publisher.
Magazines
News, special interest or sports magazines may also be mailed to an inmate as long as they are shipped directly from the publisher. Any magazines that contain profanity, weapons, pornography or other content that is adult in nature will be confiscated by the jail staff and will NOT be delivered to the inmate.
Books
The Douglas County Detention Center allows books to be mailed directly to the jail from a reputable source such as Amazon, Barnes & Noble or Books-A-Million. You can order them directly from your computer and have them shipped to the inmate at the address below.
Books must NOT contain images or content that are considered excessively violent, pornographic or obscene. Any book that does not meet the Douglas County Detention Center standards will be disposed of. No more than three books may be shipped at any one time.
Hard cover books will not be accepted by the jail due to their potential to be used as a weapon.
All newspapers, magazines and books are to be shipped to:
Inmate's Full Name & Booking #
Douglas County Detention Center
4000 Justice Way
Castle Rock, CO 80109-7547
Postcards
The Douglas County Detention Center allows inmates to receive pre-metered postcards like the type purchased from the post office. They may also allow certain photo postcards as long as they have not been tampered with or contain images that may be considered to be obscene or violent in nature.
Envelopes
The Douglas County Detention Center also allows regular postcards and envelopes to be mailed to inmates as well.
Postcards and envelopes MUST be mailed to the following address:
Inmate's Full Name & Booking #
c\o Securus Digital Mail Center – Douglas County Jail
PO Box 509
Lebanon, MO 65536
Newspapers
Local or national newspapers may also be mailed to the inmate as long as they are mailed directly from the newspaper publisher.
Magazines
News, special interest or sports magazines may also be mailed to an inmate as long as they are shipped directly from the publisher. Any magazines that contain profanity, weapons, pornography or other content that is adult in nature will be confiscated by the jail staff and will NOT be delivered to the inmate.
Books
The Douglas County Detention Center allows books to be mailed directly to the jail from a reputable source such as Amazon, Barnes & Noble or Books-A-Million. You can order them directly from your computer and have them shipped to the inmate at the address above.
Books must NOT contain images or content that are considered excessively violent, pornographic or obscene. Any book that does not meet the Douglas County Detention Center standards will be disposed of. No more than three books may be shipped at any one time.
Hard cover books will not be accepted by the jail due to their potential to be used as a weapon.
All mail, newspapers, magazines and books are to be shipped to:
Inmate's Full Name & Booking #
Douglas County Detention Center
4000 Justice Way
Castle Rock, CO 80109-7547
To rent a tablet for an inmate in Douglas County follow these instructions:
If you have any questions:
For all Douglas County information on Tablet Rentals for your inmate, check out our Tablet Rental Page.
To send a commissary carepack (food, snacks and goods) directly to an inmate in Douglas County Detention Center follow these steps:
For all information, tips and available items for shipping Commissary packages to an inmate in Douglas County Detention Center check out our Commissary Instructions Page for Douglas County.
To send commissary money to an inmate in Douglas County Detention Center follow these steps:
For all information on how to Send Money to an inmate's account check out our full money and commissary guide for Douglas County Detention Center.
To set up a phone account so that your inmate can call you from Douglas County do the following:
1. Enroll in an account with Securus Technologies.
2. Choose one of three account types, Securus Debit, Advance Connect or Direct Bill.
3. Choose [facility_name_1}, then connect with your inmate.
4. If you have any questions, call Securus: 972-734-1111 or 800-844-6591.
To find out fees, how to's, calling times, limits on phone calls and other systems Securus has do that you can communicate with your Douglas County inmate, check out our Inmate Phone Page.
NOTE: All of your inmate's phone calls are recorded and stored. It is advised not to discuss their pending case.
To send a text or email message to a Douglas County inmate, do the following:
Douglas County Detention Center uses Securus eMessaging for Inmate Email.
Register here. (You are already registered if you signed up with Securus for 'Phone' or 'Remote Visitation' in Douglas County or any jail or prison in the country).
Steps:
1. Sign up for eMessaging
2. Find your Douglas County inmate.
3. Purchase a book of Securus ‘stamps’.
4. Type & Send message.
For all Douglas County information for sending secure messages to an inmate in Douglas County Detention Center, including instructions, video examples, fees, limits, tablet rentals and more, check out out Text/Email an Inmate Page.
To schedule and set up a visit, either at-the-jail or remotely from your home, follow these instructions:
To get more complete instructions, and understand visit lengths, times, locations, fees and all the other rules including children, dress codes and more, check out or Visit Inmate Page.
NOTE: All visits are recorded and whatever you say and do will be monitored. It is best to never discuss sensitive information regarding your inmate's pending case.
