Hartford Correctional Center, CT Video Visitation

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Hartford Correctional Center

Address:
Hartford Correctional Center
177 Weston Street
Hartford, CT 06120
Phone:
959-200-3000

Schedule a Video Visit with an Inmate at the Hartford Correctional Center - Remotely or at the Jail

The Hartford Correctional Center believes in the importance of their inmates having an opportunity to have visits from family and friends. When an inmate is released he or she needs to return home, and closeness to their family is one of the strongest reasons that keeps them from getting in trouble again.

One way that Hartford Correctional Center is able to accomplish this (or soon will be) is with remote video visitation. Remote visiting allows loved ones to use their phone or computer to connect directly with their inmate via a video kiosk in the jail or using tablets, all in a joint effort between the facility and a third-party service that specializes in this.

The benefits of video visitation are:

It keeps inmates happy.
Allows the inmates to stay in touch with friends, family and children.
It saves on staff time, thus money.
Allows the jail to partake in a revenue share.
Keeps viruses from spreading.
Keeps contraband from entering the facility.

For more information on video visits, call the facility at 959-200-3000 or scroll down for a complete section of Frequently Asked Questions and Answers.

How to do Remote Visitation with an Inmate in the Hartford Correctional Center

Connecticut State Department of Correction - Remote Inmate Video Visitation

Video Visitation is done using Microsoft Teams Group Chat Software.

In order to use Microsoft Teams you need to be registered and prepaid. While you can sign up for free, you get more benefits and it's easier to use with a paid version.
Family and friends wishing to participate and receive a Video Visit may consult with their loved one.
Next, your detained friend or family member will need to add your name to the visitation list and you will be contacted by a Department of Correction staff member to schedule a day and time for your visit.
The following are the instructions and steps to have a video visit with your inmate after you have been added by your inmate, and you have opened your account with Microsoft Teams.
1. Type www.skype.com in the search bar.
2. Click 'sign in' in the upper right hand corner.
3. Click 'New to Skype' Sign up - then 'NEXT'.
4. Under 'Create Account', add your email address. - then 'NEXT'.
5. Create a password, then click 'NEXT'.
6. Enter your first and last name, then click 'NEXT'.
7. Enter your Country/region, then your birthday, then click 'NEXT'.
8. Download the SKYPE app to your chosen device, then ...
9. Sign into SKYPE using your email and password you just registered under.

Hartford Correctional Center Inmate Visitation Schedule

Hartford Correctional Center
177 Weston Street
Hartford, CT 06120
959-200-3000

All potential visitors must complete the State of Connecticut - Department of Correction Visiting Request Form
Video Visits must be pre-scheduled and a Visiting Request Form must be completed.
In-Person Visits are not pre-scheduled at this time are on a first come, first serve basis.
Visitors must be on the approved, active visiting list.
You will receive a notification when your video visit is scheduled.

(SCROLL DOWN FOR VISITATION SCHEDULE)

RULES & GUIDELINES FOR VISITING AN INMATE

Confirm the facility location of the inmate you would like to visit by using the inmate search tool.
Valid, government issued photo ID is required.
No cellphones or other electronic devices allowed into the visiting area.
No more than two (2) visitors are allowed per visit to include children.
On-site visits are at least 30 minutes, and up to 60 minutes.
Visitors are required to arrive at least 15 minutes prior to your scheduled on-site visit to check in.
Video visits are 30-60 minutes.
There are NO VISITS on major holidays.
Clothing & Appearance must be reasonably modest. Revealing, seductive, or offensive clothing is not allowed.
Video visits are free.
A maximum of (3) authorized adult visitors may participate in the video visit and must be included on the Visit Request Form. Children don't count toward the number of visitors.
NOTE: ACTUAL VISITATION DAYS AND TIMES VARY FOR EACH INMATE - See Schedule for Hartford Correctional Center

VISITATION SCHEDULE - Go to this page to see times for Specific Inmates and Units for Hartford Correctional Center

959-200-3000

DAY	TIMES
MONDAY	9:00AM - 10:30AM 1:30PM - 3:15PM 7:00PM - 8:15PM 8:30PM - 9:45PM
TUESDAY	9:00AM - 10:30AM 1:30PM - 3:15PM 7:00PM - 8:15PM 8:30PM - 9:45PM
WEDNESDAY	Professional/ Privileged Visiting/South Block (Special Management) ONLY
THURSDAY	9:00AM - 10:30AM 1:30PM - 3:15PM 7:00PM - 8:15PM 8:30PM - 9:45PM
FRIDAY	9:00AM - 10:30AM 1:30PM - 3:15PM 7:00PM - 8:15PM 8:30PM - 9:45PM
SATURDAY	9:00AM - 10:30AM 1:30PM - 3:15PM 7:00PM - 8:15PM 8:30PM - 9:45PM
SUNDAY	9:00AM - 10:30AM 1:30PM - 3:15PM 7:00PM - 8:15PM 8:30PM - 9:45PM

Connecticut State Department of Correction - Remote Inmate Video Visitation

Video Visitation is done using Microsoft Teams Group Chat Software.

In order to use Microsoft Teams you need to be registered and prepaid. While you can sign up for free, you get more benefits and it's easier to use with a paid version.
Family and friends wishing to participate and receive a Video Visit may consult with their loved one.
Next, your detained friend or family member will need to add your name to the visitation list and you will be contacted by a Department of Correction staff member to schedule a day and time for your visit.
The following are the instructions and steps to have a video visit with your inmate after you have been added by your inmate, and you have opened your account with Microsoft Teams.
1. Type www.skype.com in the search bar.
2. Click 'sign in' in the upper right hand corner.
3. Click 'New to Skype' Sign up - then 'NEXT'.
4. Under 'Create Account', add your email address. - then 'NEXT'.
5. Create a password, then click 'NEXT'.
6. Enter your first and last name, then click 'NEXT'.
7. Enter your Country/region, then your birthday, then click 'NEXT'.
8. Download the SKYPE app to your chosen device, then ...
9. Sign into SKYPE using your email and password you just registered under.

What is a video visit?

Video visitation, also known as remote visitation, is quickly becoming the preferred method for visiting an inmate in jail or prison for the following reasons:

•   It requires little to no staff, versus the staff required to move inmates to and from the visit and watch over the visit. It saves the Hartford Correctional Center money.
•   It removes any opportunity for contraband (drugs) to enter the facility.
•   It can become a profit center for the facility, given that the revenue generated by visits is shared with the jail.
•   While inmates prefer to see family and friends in person, video visitation allows them to visit with them more often, and on a whim.
•   Video visitation gives the inmates and their visitors the feeling of more privacy.

Video visitation from the perspective of the visitor allows them to visit from their home, their car, at work, and even allows them to take their device to a family or religious gathering. It allows them to give their inmate the feeling of belonging and not being forgotten.

Video visitation can take place on a computer, a tablet or a phone.

Video visitation saves time. Instead of spending hours driving to the jail, checking in, filling out paperwork, potentially being searched, waiting, and then having a 15–30-minute visit, if it isn’t cancelled at the last minute, the visit can be done from anywhere during a short break in the visitor’s day.

If the visitor does not have access to a phone or computer, they can make an appointment ahead of time and use terminals in the lobby of the jail.

You must also be on the inmate's approved list, even for a video visit.

What are the companies that work with the jails and prisons that allow video visits?

There are several different companies that contract with all the jails and prisons that allow video visitation:

These are the companies in alphabetical order:

CIDNET
City Tele Coin
Correct Solutions Group
Correct Pay
Ctel
Gettingout
GTL
Homewav
IC Solutions
Inmate Canteen
Inmate Sales
iwebvisits
JailATM
Jpay
Gettingintouch (netvisit)
NCIC
Prodigy Sales
Reliance
Securus
Smart Communications
Tiger Services
Visitel
In addition, some jails use Microsoft Meeting and Zoom.

Connecticut State Department of Correction - Remote Inmate Video Visitation

Video Visitation is done using Microsoft Teams Group Chat Software.

In order to use Microsoft Teams you need to be registered and prepaid. While you can sign up for free, you get more benefits and it's easier to use with a paid version.
Family and friends wishing to participate and receive a Video Visit may consult with their loved one.
Next, your detained friend or family member will need to add your name to the visitation list and you will be contacted by a Department of Correction staff member to schedule a day and time for your visit.
The following are the instructions and steps to have a video visit with your inmate after you have been added by your inmate, and you have opened your account with Microsoft Teams.
1. Type www.skype.com in the search bar.
2. Click 'sign in' in the upper right hand corner.
3. Click 'New to Skype' Sign up - then 'NEXT'.
4. Under 'Create Account', add your email address. - then 'NEXT'.
5. Create a password, then click 'NEXT'.
6. Enter your first and last name, then click 'NEXT'.
7. Enter your Country/region, then your birthday, then click 'NEXT'.
8. Download the SKYPE app to your chosen device, then ...
9. Sign into SKYPE using your email and password you just registered under.

How to Rent a Tablet for an Inmate in Hartford Correctional Center

To rent a tablet for an inmate in Hartford County follow these instructions:

Register here. It is recommended you use Chrome or Firefox.
Pay for the subscription using Paypal.
You get charged the 1st of each month.
You get charged a full month even if it's only used for a partial month.
No activation or early termination fees.
Your Hartford County inmate will recieve their tablet in 3-5 business days, after you pay.

If you have any questions:

Call - 800-844-6591 or 972-734-1111.
Email - [email protected]

For all Hartford County information on Tablet Rentals for your inmate, check out our Tablet Rental Page.

How to Deposit Money in a Hartford Correctional Center Inmate's Account

There are four ways to deposit money in an inmate's account in the Connecticut State Department of Correction:

Jpay Online Deposits
Western Union Online Deposits
Touchpay
United States Postal Service - Mailing a Payment

In order to do any of these you need to know the exact name the inmate is incarcerated under, and their Inmate ID#.

If you can't find the inmate and booking number online, call the Trust Fund Office at 860-692-7670.

1. Hartford Correctional Center and JPAY.

First, you need to know the exact spelling of the inmate's name and inmates ID #
You can send money to an inmate/offender's commissary/spendable account through the Send Money page.
There are two ways to send money to an inmate/offender in {Hartford Correctional Center using Jpay.

Online payments
Over the phone by calling 800-574-5729

2. Hartford Correctional Center and Western Union.

First, you need to know the exact spelling of the inmate's name and inmates ID #
You also need to know these codes.

Codes:
Pay to: CONNECTICUT DOC
Code City: CTDOC
State: CT
Senders Account #: Inmate Number + Last Name (ex: 00123456SMITH)
Attention: Leave this blank

Select CONNECTICUT DOC, then follow Western Union's instructions.
For questions, concerns or to add funds via Western Union over the phone, call 800-325-6000.

Western Union Facilities -
Deposit funds in-person at Western Union.

Codes:
Pay to: CONNECTICUT DOC
Code City: CTDOC
State: CT
Senders Account #: Inmate Number + Last Name (ex: 00123456SMITH)
Attention: Leave this blank

3. Hartford Correctional Center and Touchpay

You will need these these three things:

Exact spelling of the inmate's name as the CT DOC has it spelled.
The inmate's ID#.
Touchpay Facility # of 306109.

Options for putting money in an inmate's account:

Option 1 - Dropping Money at one of the prisons:
Bring money to the following prisons in person.

Hartford
177 Weston Street
Hartford, CT

Chesire
900 Highland Avenue
Chesire, CT

York
201 West Main Street
Niantic, CT

You will use a Touchpay self-serve kiosk in the lobbies that accepts cash, debit or credit cards.

Option 2 - Deposit Inmate Money Online

Hartford Correctional Center uses Touchpay to process all online deposits to an inmate's account.
The company charges you a small fee for doing so.

Option 3 - Make an Inmate Deposit over the Phone by calling Touchpay at 866-232-1899.
To do this you will need the inmate's offender # (inmate ID #), full legal name, and Facility Locator Number. Call 959-200-3000 to get the Facility Locator Number.

4. Hartford Correctional Center and Mailing a Payment

When sending an inmate money by mail, the Hartford Correctional Center will only accept:

US Postal Money Orders, or
Certified Bank Cashier Checks

**Important Notes**

All Checks or Money Orders MUST be payable to the inmate.
A filled out copy of the Inmate Trust Remitter Form.
Remitter Information MUST include:
Inmate First, Middle Initial and Last Name
Inmate Number
Inmate Date of Birth
Sender's First and Last Name
Sender's Full Address (Number, Street, Apartment/Unit, City, State and Zip Code)

Mailing Address:
Inmate Trust Fund
P.O. Box 290800
Wethersfield, CT 06129-0800

Funds are only accepted from the following sources:

Money Order or Certified/Cashier's Check, along with complete and legible remitter information *
Attorney checks, along with cover letter
Employer checks, along with pay stub
Refund check from Vendors
Social Security checks
Social Services checks
Tax Refunds
Unemployment checks
Veterans Administration checks

Rules Regarding Picking up Money When an Inmate is Released from the Hartford Correctional Center

Final Check Request: Former inmates may request a check for their remaining funds by completing a Request for Account Balance Form and mailing it to:

Inmate Trust Fund
24 Wolcott Hill Rd.
Wethersfield, CT 06109

If you have any questions, call the Trust/Finance Office at 860-692-7670

Unclaimed Inmate accounts

Hartford Correctional Center Inmate Mail Policies and Address - What Can You Send, and Where?

For inmates receiving mail in the Hartford Correctional Center there are different addresses and policies depending on the inmate's status, as well as what type of mail they are receiving; personal mail, legal mail, subscriptions or books sent from a third-party such as Amazon.

All mail is to be shipped to the Hartford Correctional Center:
Inmate's Full Name & Inmate #
Hartford Correctional Center
177 Weston Street
Hartford, CT 06120

For complete information on mail policies, what you can send an inmate and what address to send them, check out our Inmate Mail page.

Hartford County Bail Bond Information

Because Hartford County and Connecticut can change their bail bond procedures, it is always best to call either the Hartford Correctional Center at 959-200-3000 , or the court in the jurisdiction (i.e. Municipal Court, District Court, etc.) where the offender was charged, and do this right after an arrestee has been booked.

Ask the staff at the Hartford Correctional Center or the Hartford County Court Clerk these specific questions:

Is the defendant eligible for bail or a bond?
How much will the bail or bond be, and what are the additional fees?
Where do I go to pay it?
Are there any days or times of the day or night when I cannot post bail?
What types of payment are allowed? Cash? Money order? Credit card? What types of credit cards? Property or other collateral? Surety bonds?
Do I have to use a bail or bond agent?

If you feel the bail is too high and you wish to get it reduced, contact a lawyer or the defendant's public defender and get them to look into what they can do to get a bail reduction. The sooner you get working on this the quicker you will get your loved one released.

This entire process will go smoother and faster with a criminal attorney or bail agent handling it for you.

How an Inmate Makes a Phone Call to You or Others from Hartford Correctional Center

To set up a phone account so that your inmate can call you from Hartford County do the following:

1. Enroll in an account with Securus Technologies.

2. Choose one of three account types, Securus Debit, Advance Connect or Direct Bill.
3. Choose [facility_name_1}, then connect with your inmate.
4. If you have any questions, call Securus: 972-734-1111 or 800-844-6591.

To find out fees, how to's, calling times, limits on phone calls and other systems Securus has do that you can communicate with your Hartford County inmate, check out our Inmate Phone Page.
NOTE: All of your inmate's phone calls are recorded and stored. It is advised not to discuss their pending case.

How to Send a Text or Email Message to an Inmate in Hartford Correctional Center

To send a text or email message to a Hartford County inmate, do the following:

Hartford Correctional Center uses Securus eMessaging for Inmate Email.

Register here. (You are already registered if you signed up with Securus for 'Phone' or 'Remote Visitation' in Hartford County or any jail or prison in the country).
Steps:
1. Sign up for eMessaging
2. Find your Hartford County inmate.
3. Purchase a book of Securus ‘stamps’.
4. Type & Send message.

For all Hartford County information for sending secure messages to an inmate in Hartford Correctional Center, including instructions, video examples, fees, limits, tablet rentals and more, check out out Text/Email an Inmate Page.